Their platform integrates with our accounting software which makes it easier to kepp on top of payment status. Plus the image in Avid is also available in the accounting system. The accounting team only needs to use 1 system and it gives visibility to our onsite team. Avid also has an option to pay vendors directly, they work with the vendors to setup a preferred payment method and gives them access to the supplier portal so they can view status. If there is a payment issu, your vendor can speak with them directly. This alone saves so much time! Another plus is they are always optimizing.

You are assigned a dedicated team during implementation and testing. They are there for training and answering all of your questions. They also have a dedicated space for training videos and an Academy to certify your team. Review collected by and hosted on G2.com.

Sometimes cutomer service can take more than 72 hours to get back to you. Review collected by and hosted on G2.com.

I have been using AvidXchange since Covid. This was to allow people who had to work from home to still be able to view their invoices and approve them. What I really like about Avid, is the time it saves and the paper it saves. I don't have to print every invoice and physically walk it to the person to approve it. It also cuts down on losing a printed copy of the invoice. I also really like that the whole history is right there. You can see when it was scanned in, when it was coded, when it was sent to what approver in the approval process. It is a great addition to our finance team. The Implemtation team we had were wonderful! I know one was Megan. I am in this program every day processing the invoices and payments. There are very few issues with the invoices and payments posting over to Intacct, the intergration works wonderfully! Review collected by and hosted on G2.com.

I don't have many problems with the program. I'd say one is that sometimes for reasons unknown the currency gets changed on a random invoice to CAD. The support are usually great about responding in a timely manner and getting things corrected or helping ME know how to correct them. Review collected by and hosted on G2.com.

the comments section, which helps to document follow up and approval progress. the system is well designed for research, payment history lookup and vendor data analysis. I like the feature of "associated invoices", like big data analysis and it helps to pull out the same vendor all historical bills. Review collected by and hosted on G2.com.

the payment process time currently takes about 3 weeks - we approved and Avidxchange mailed the check to our vendor, which then pass on to USPS. It would be helpful to have a tracking bar or thermometer to see the status like shipping online. that would be very helpful and if vendor can login and track where their checks are, we can save time. Review collected by and hosted on G2.com.

I admire the features of Strongroom, such as the time-based approval selections, the reports we can pull, the vendor data, and the ability to check the users and notifications they want to receive. You can customize Strongroom to your needs, which is the highlight of the software. Review collected by and hosted on G2.com.

There are a few quirks here and there, especially with the integration. Whatever changes you make with Strongroom correlate or match with our current system. So, if you void in SR and do an integration, it will not show up in our software. Review collected by and hosted on G2.com.

The time savings for automating our payments through AvidXchange and the ability to track payment status easily. The implementation team was amazing and getting up and running couldn't have been easier. We use AvidPay all the time in coordination with TimberscanGo and Sage 300 Construction. I love how they work so well together. Review collected by and hosted on G2.com.

The time it takes to get paper checks to my clients if they choose this option. I also wish we could assist our vendors in switching payment options or that there was an online platform for them. Getting them to call or email support to make these changes is often difficult. Review collected by and hosted on G2.com.

We implemented Avid several years ago. It was incredibly valuable during the pandemic and we had remote staff. The paybles process is streamlined so much that it can be done anywhere at any time. It intergrates into our software easily. It has saved us hiring an acounts payable assistan Review collected by and hosted on G2.com.

I wish there was a direct contact to refer vendors to, We work with a lot of "Mom & Pop" Vendors. They can have a hard time navigating the system if they need to check a payment. Review collected by and hosted on G2.com.

Great features! Really helpful to streamline operations and prevent fraud Review collected by and hosted on G2.com.

Implementation was a little bumpy, but overall good. Review collected by and hosted on G2.com.

The idea of it is great, to be able to index(now capture), process payment and run reports in one spot. Essentially it is easy to use. Review collected by and hosted on G2.com.

Avid is down or glitching almost daily, and it interferes with workflow. These glitches often interrupt the accuracy and quality of documents, and slow down workflow all around. I am constantly on chat or emailing with their support team, and there is hardly ever a fix. Nine times out of Ten, by the time I get an email back, they try to tell me that it is a user error, and paint a story that is not what happened. The issues are never fixed. Avid pay is consistently an issue as well, and I have to constantly use support to track payments. Review collected by and hosted on G2.com.

What is most helpful with the Avidxhange products is AvidInvoice housing our invoice with access to all digital copies along with suppport. Using AvidXchange is cost effective for processing monthly services invoices via AvidInvoice, utility invoices via AvidUtility and processing payments vais AvidPay. Review collected by and hosted on G2.com.

What I like least about Avidxchange is not having a dedicated indexer or an Account Manager to handle day to day challenge and descrepancies. We have experince crippling descrepancies that did not allow us to move forward with our regular scheduled checkruns for weeks and did not have an alternative process within AvidInvoice portal. Review collected by and hosted on G2.com.

I like how easy it is to submit invoices, make comments and reject invoices for specific reasons. Also, customer service is usually quite quick in responding and helping resolve any issues that come up. Review collected by and hosted on G2.com.

I don't like that we are unable to void invoices in our other system once the payment file has been sent to AvidPay. Also, I don't like that my original email comments are not shown on emails about current open cases, nor on closed cases. Review collected by and hosted on G2.com.