Their MA specialists. Always super proffessional and has great knowledge. Good at teamwork and knowledge sharing. Review collected by and hosted on G2.com.
The invoices are always a mess and the proect management has been a bit confusing at times as well. Review collected by and hosted on G2.com.
Hi, Paul from Avidly. Thanks so much for taking the time to leave a review. I'm glad your MA (Marketing Automation?) specialists are doing great work. Also, I'm sorry to hear about the invoicing process and project management confusion.
I'd like to assure you and anyone reading about the work currently underway on improving both of these:
- We are simplifying and shortening our finance and invoice workflow to remove points of failure and double handling you may have experienced.
- Furthermore, a huge project is already underway to revisit our full customer journey and optimise every touchpoint for a renewed customer-first focus. This covers everything from onboarding to delivery to invoicing (as mentioned above).
I'd like to thank you again for this review and hope you start to feel these improvements take effect for you over the coming weeks and months as we continue working together and you can always reach out to me directly if you'd prefer to dive deeper on any feedback.
Thanks again,
Paul