I really can't think of much that I like. Review collected by and hosted on G2.com.
Very poor customer service. Too expensive and not easy to navigate Review collected by and hosted on G2.com.
Their Streamlined Compliance Management. Review collected by and hosted on G2.com.
As a beginner, the registration process was daunting. Review collected by and hosted on G2.com.
Susan, thank you for your review! We appreciate your feedback on the registration process and are constantly striving to make it more user-friendly for beginners. We're pleased to hear that Avetta's ability to track expiration dates and provide alerts is solving problems for you and benefiting your compliance management.
We value all feedback as it helps us identify areas for improvement, and we are committed to making our processes more efficient and user-friendly. Thank you again for sharing your thoughts.
—The Avetta Team
Everything is amazingly color-coded. No more guessing on to what connections are compliant or need something done. I also enjoy the charts to make tracking EMR, TRIR, etc. as simple as it gets. Love the fact the industry average is there to keep tabs on how we stand with peers. Review collected by and hosted on G2.com.
We sometimes get random matches from contractors we're not doing any business with and that it gets billed to our account without approval. Review collected by and hosted on G2.com.
Thank you for leaving a review! We appreciate your feedback on the simplicity, efficiency and color coding of Avetta's platform. We apologize for any unauthorized billing and would like to assist you in resolving this issue. Please contact our support team for further assistance at support@avetta.com.
Thank you again for your thoughtful review.
—The Avetta Team
User friendly, very easy to navigate, and provides information that is needed. Review collected by and hosted on G2.com.
The membership price. It seems a little expensive. Review collected by and hosted on G2.com.
Hi Carli,
Thanks for your review! We're pleased to hear that you find Avetta easy to use and navigate. We understand your feedback about the membership price and we are always looking for ways to enhance the value of our solutions while keeping pricing competitive. Thank you again for sharing your experience.
—The Avetta Team
I like the homepage and the My Tasks section. I am able to use the tabs on the side to find the sections I need. Review collected by and hosted on G2.com.
I don't like that I can't copy similar information between clients. If it is asking the same information that I have entered for others, I should be able to import it. Review collected by and hosted on G2.com.
We're glad to hear that you find Avetta easy to use and that you like the homepage and My Tasks section. We appreciate your feedback about the ability to copy similar information between clients, and have shared your feedback with our internal teams for future improvements.
Thank you again for sharing your experience.
—The Avetta Team
I like how easy it is to update and navigate. I can tell at a glance what is out of compliance and what needs to be updated. It also sends regular communication about the compliance, making it easier to assign to other internal parties. Review collected by and hosted on G2.com.
I really don't like updating my insurance section. It has each section in a different area and I have to upload the same document for those different areas. It would be much faster if I could fill it out all at once, upload multiple documents and be on my way. Review collected by and hosted on G2.com.
Thank you for your feedback! We’re glad you find Avetta easy to navigate and that it helps streamline compliance updates and communication. We understand the frustration with the insurance section and appreciate your suggestion for a more efficient upload process. It’s great to hear Avetta is reducing email back-and-forth and making compliance management smoother for you!
The customer support was excellent, once I learned how to use the Portal it was easy enough, I have to use it whenever we need a compliance update Review collected by and hosted on G2.com.
It was hard to initially complete a submission; in the end it worked out and I was satisfied with the process Review collected by and hosted on G2.com.
Thank you for your review! We're glad to hear that you found our customer support excellent and that you were able to navigate the Portal easily once you got the hang of it.
We value all feedback as it helps us identify areas for improvement, and we are committed to making our processes more efficient and user-friendly. Thank you again for sharing your thoughts.
—The Avetta Team
We love that we are notified right away when something is out of compliance or needs attention. It is obvious that this is monitored closely and is beneficial to us in our relationship with our clients, so we can take action promptly. The platform is very user friendly and easy to navigate, compared to many other similar platforms. Review collected by and hosted on G2.com.
The only downside is how quickly it reviews your information, honestly. Sometimes you'll submit something you've been working on for days and within minutes it will reject it. It's really a positive but it's kind of soul crushing at times. Review collected by and hosted on G2.com.
We appreciate your feedback and are glad to hear you have seen our updates helpful. We appreciate your partnership and will take your feedback as we continue to make improvements. Thanks!
The people in Worker Management are friendly and helpful. Review collected by and hosted on G2.com.
The virtyal assistant is useless and very frustrating. It has mis-interpreted me may times and simply hung up the phone. On average it takes three calls before I can get to someone that can help. You need some REAL PEOPLE to answer the phone. Better spoken English would help. Sopmetimes it is near impossible to understand what is being said. Review collected by and hosted on G2.com.
Hi Chuck, thank you for your response. We appreciate your feedback on the Virtual Assistant and will take it into consideration as we work to improve the capabilities.
The Avetta system holds you to account and ensures you are in tune with the latest developments. It also gives the clients the ability to ensure consistence among its suppliers, which in turn keeps the level playing fields for tendering.
Although the system has been quite easy to use and interact with, the support team have been good to deal with when we have needed assistance Review collected by and hosted on G2.com.
When we first dealt with Avetta it was not clear that the documentation needed to our generic versions. Our first interaction was due to our engagement with Fortescue and we were under the impression all the documents needed to based on our FMG Operations. We then had to resubmit everything in a generic format which was quite time consuming. Review collected by and hosted on G2.com.
We appreciate your feedback and glad the support team has been helpful. Thank you for being an Avetta customer!