AN

Anuraag N.

Small-Business (50 or fewer emp.)

9/19/2023

"Easy to use no-code tool to help me stay on top of all critical business activity"

5/5

What do you like best about Avenue?

It's so easy to use!

Love that I can just set up alerts on specific slack channels/my phone to monitor everything business-critical. Scaled smoothly for us as we grew and also while we pivoted our business model a few times. Review collected by and hosted on G2.com.

What do you dislike about Avenue?

Over time, we started using Avenue to get weekly/daily summaries of our business-critical metrics too (though I'm not sure if that's their intended use case).

For that use case, the specific state value that we get from Avenue for those metrics is helpful, but it would be good to easily set up trend reports as well. This is probably also just me trying to fit a square peg into a round hole. Review collected by and hosted on G2.com.

AL

Alejandro L.

Small-Business (50 or fewer emp.)

9/18/2023

"Operational Excellence with Avenue: A COO’s Perspective"

5/5

What do you like best about Avenue?

As COO of a healthcare e-commerce business, I value that Avenue gives me a comprehensive bird's eye view of our operations. The real-time alerts ensure that I am promptly notified of any issues, ensuring quick resolutions. The platform's seamless integration with our primary operational tools like Slack, WhatsApp and Intercom significantly enhances our team's efficiency and collaboration. Review collected by and hosted on G2.com.

What do you dislike about Avenue?

Even though the platform is generally excellent, as our team is based in Mexico it would be nice if there were language-specific support features or documentation. Review collected by and hosted on G2.com.

DC

Dany C.

Founder, Data, Growth, Ops

Small-Business (50 or fewer emp.)

9/15/2023

"Real-Time Business Data Monitoring with Avenue - no more "sphaghetti code""

4.5/5

What do you like best about Avenue?

Avenue's real-time alerting system stands out; it keeps your team updated about crucial metrics without the need to constantly check dashboards. I also appreciate the flexibility of its alerting system, enabling adjustments to the alerts' frequency based on team requirements. Its integration capacity with frequently used tools such as Slack and Zendesk significantly streamlines the response process. Review collected by and hosted on G2.com.

What do you dislike about Avenue?

Given that the review is generally positive, it's challenging to point out specific dislikes. I think the UI could be a bit cleaner. Review collected by and hosted on G2.com.

What problems is Avenue solving and how is that benefiting you?

Avenue efficiently solves the issue of critical metrics tracking and proactive problem solving. With its live alert system for key monetization metrics such as MRR and churn rate, teams can act immediately when a metric drops rather than reacting to month-old data from conventional dashboards. Additionally, Avenue's playbook feature facilitates an agile onboarding process—increasing efficiency by 20%. Finally, it effectively reduces dependencies on extra tools like Zapier and Make as it directly connects to your data warehouse. Review collected by and hosted on G2.com.

UH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

9/13/2023

"Avenue lets us provide better support for patients"

5/5

What do you like best about Avenue?

What really stands out about Avenue is how it alerts us about issues quickly. This saves us time and lets us fix problems before they become bigger. Also, Avenue works seamlessly with the other tools we use, which makes things a lot easier for us. Review collected by and hosted on G2.com.

What do you dislike about Avenue?

Although Avenue is an excellent tool, I think it could be more user-friendly. Users could benefit from more instructions within the tool. Review collected by and hosted on G2.com.

What problems is Avenue solving and how is that benefiting you?

Having Avenue at Selia helps us spot issues before they become bigger problems. This allows us to save time, make our service run smoother and concentrate on other important things. I really appreciate that we can respond to customer feedback quickly, which means we can always provide the best service. Also, when our sales change, Avenue notifies us right away so we can react and keep growing our profits. In summary, using Avenue has led to happier patients and more sales for us. Review collected by and hosted on G2.com.

JP

Jake P.

Small-Business (50 or fewer emp.)

9/12/2023

"Automating Operations and Becoming Proactive with Avenue"

5/5

What do you like best about Avenue?

Avenue has proven invaluable for our customer service team. Not only does it offer real-time insights to inform our operations but it also helps us address issues promptly. The automated notifications save us time, making it easier to be proactive, while the detailed SOPs ensure our responses are effective. Overall, Avenue has transformed our Customer Experience into an insightful and highly efficient operation. Review collected by and hosted on G2.com.

What do you dislike about Avenue?

While the tool’s depth is advantageous, it can be daunting at first use. Additionally, getting accustomed to its features and functionality took a few onboarding calls before we were up and running. Their implementation team was extremely helpful then. Review collected by and hosted on G2.com.

What problems is Avenue solving and how is that benefiting you?

Avenue helps us monitor across our entire, growing customer base while maintaining a lean team model. It helps with customer reactivation and churn risk, delivering specific data-driven strategies to tackle these challenges proactively, which results in improved customer satisfaction and sales orders. We see Avenue not just as a tool for streamlining operations, but for identifying common patters and addressing product gaps as well. Review collected by and hosted on G2.com.

AI

Verified User in Insurance

Small-Business (50 or fewer emp.)

10/5/2023

"Backstop for an ops org"

4/5

What do you like best about Avenue?

- Aware of problems as they arise, versus upon the next dashboard sweep

- Ability to assign problems to involved parties so that they're notified ASAP and can get started on a resolution

- Easy to implement / integrates with most of our tech stack

- Incredible customer support Review collected by and hosted on G2.com.

What do you dislike about Avenue?

- SQL-dependency makes it difficult for non-technical users to create monitors

- Takes a while to fine tune the frequency and types of signals generated. It's difficult to strike the right balance of alerting the team to problems while not overwhelming everyone / causing signal fatigue Review collected by and hosted on G2.com.

BW

Brendan L. W.

Co-Founder

Small-Business (50 or fewer emp.)

9/19/2023

"The best platform to streamline operations"

5/5

What do you like best about Avenue?

Avenue's advanced alerting system allows us to proactively engage the right customers at the right time to prevent churn, without needing engineering resources. Review collected by and hosted on G2.com.

What do you dislike about Avenue?

I don't have any dislikes per say - the team is really quick to fix bugs and ships features super fast which is delightful as a customer. Review collected by and hosted on G2.com.

TS

Taewan S.

Small-Business (50 or fewer emp.)

12/25/2023

"Great automation software"

5/5

What do you like best about Avenue?

It's an awesome software that has completely replaced my Airtable automations. Review collected by and hosted on G2.com.

What do you dislike about Avenue?

Nothing. Avenue does everything that they told us it would do. Review collected by and hosted on G2.com.

MA

Matt A.

Small-Business (50 or fewer emp.)

9/18/2023

"Avenue's a game changer"

5/5

What do you like best about Avenue?

Avenue helps us effortlessly keep our finger on the pulse of our business. They allow us to set up automated monitors/alerts in our Slack for key activity/engagement in our product, and help us automate our customer interview pipeline. Happy customer! Review collected by and hosted on G2.com.

What do you dislike about Avenue?

I truly haven't come across anything I don't like about Avenue yet - it's simple, just works, and solves an important painpoint for our business. Review collected by and hosted on G2.com.

AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

9/13/2023

"Much better than refreshing dashboards"

5/5

What do you like best about Avenue?

Avenue lets our team tackle tasks proactively instead of waiting for issues to bubble up. We set up monitors for customer success that tell us when someone is at risk of churn or having trouble onboarding. Our customer success team gets instant alerts with playbooks on how to resolve each issue. Review collected by and hosted on G2.com.

What do you dislike about Avenue?

Setting up more complex workflows can be tricky for people new to the tool Review collected by and hosted on G2.com.