Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Avaza Streamlined Our Billing and Project Tracking with Awesome Support"
5/5
What do you like best about Avaza?

It just works, and support is awesome. We track time and projects in Avaza and do our billing from within the product. We went from spending about 16 hours in billing to about 3. Review collected by and hosted on G2.com.

What do you dislike about Avaza?

It's not a full ticketing system. We have to use FreshDesk to track the communications with the customer. Review collected by and hosted on G2.com.

Response from Sarmed Wasim of Avaza
Edit edit

Thank you so much for the kind review. It really means a lot. We’re thrilled to hear Avaza has made such a big impact on your billing and project tracking, especially cutting down your billing time so significantly while scaling your volume.

We appreciate your feedback about the ticketing system and will share it with our team.

You can always reach out to our friendly support team 24/7 via chat or by emailing support@avaza.com. 💙

geovanny h.
GH
geovanny h.
Country Manager
Small-Business (50 or fewer emp.)
"Simplicity and total reliability in the field and office"
4.5/5
What do you like best about Avaza?

Simplicity and it has never failed us either in the field or in the office Review collected by and hosted on G2.com.

What do you dislike about Avaza?

It lacks the option to change the language to Spanish. Review collected by and hosted on G2.com.

Response from Sarmed Wasim of Avaza
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Thanks for the review, Geovanny. We really appreciate it.

Glad to hear Avaza has been simple and reliable for you in both the field and the office, and that it’s making time tracking easier.

We appreciate you flagging the Spanish language support concern and have shared this with our product team.

Feel free to reach out if there’s anything else you’d like to see. 💙

Verified User in Consulting
AC
Verified User in Consulting
Small-Business (50 or fewer emp.)
"Good Platform with Some Limitations but Unparalleled Customer Service Always Helps"
4/5
What do you like best about Avaza?

- Integration with Intuit QuickBooks and versatility of the platform

- World Class Customer Support (speaking with real humans, who are quick to respond and resolve issues is amazing) Review collected by and hosted on G2.com.

What do you dislike about Avaza?

- Templates for invoices & estimates are not customizable (lack of personalization, limited sections, Terms & Conditions inclusion, etc.)

- Tasks with approved timesheets cannot be relocated to projects

- Schedule view is not convenient and does not integrate with Outlook (can't see consolidated month view, task notifications are not optimized for seamless communication as team members are not notified when a task is assigned to them, bulk editing limitations)

- Initial implementation and integration was difficult (required paid consultation)

- Projects can be overwhelming (too many tasks and sections)

- Reports don't always pull relevant data, and this is possibly due to our initial project setup and having done it incorrectly, as the platform is so complex with so many options that it can often be confusing Review collected by and hosted on G2.com.

Response from Noor Gillani of Avaza
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Thank you for such a balanced and detailed review 💙 We’re really glad the QuickBooks integration and the versatility of the platform have been valuable for your team and your kind words about our support team truly mean a lot. Speaking to real people who can resolve things quickly is something we care deeply about.

We also appreciate you outlining the areas where things feel limiting or complex. Customization in invoices and estimates, task movement after approvals, scheduling visibility, notifications, and reporting clarity are all meaningful points. Some of these come down to initial configuration, while others are valid enhancement opportunities and both matter.

If you’re open to it, we’d love to review your setup together and identify where improvements or optimizations can be made. You can book a call with us at www.avaza.com, and we’ll make sure your feedback is properly captured and shared with the product team. Thoughtful input like yours genuinely helps us refine the experience 🌸

HK
himanshu k.
manager
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Amazing features such as timesheets, quotes , invoices and payment functionality."
4.5/5
What do you like best about Avaza?

What is like most about Avaza is timesheet feature and user friendly as well as project management. I can customize timesheet and timetracking feature saves lot of trouble. I like how their customer service is awesome and i did not had any trouble implementing . Review collected by and hosted on G2.com.

What do you dislike about Avaza?

I think initially only giving 5 member chat access is a bit off i think at the very least for a team like 10 member should be included. Review collected by and hosted on G2.com.

Response from Noor Gillani of Avaza
Edit edit

Thank you for your kind review 💙 We’re so glad Avaza has been helping your team manage timesheets, billing, projects, and budgeting smoothly and that implementation was a positive experience from the start.

Regarding chat access, additional users can be added depending on your subscription plan, and there are add-on options available as teams grow. We’d be happy to walk you through what’s possible and make sure your setup matches your team size and needs.

Feel free to book a quick call with us at www.avaza.com and we’ll go over the best options together 🌸

Verified User in Public Relations and Communications
AP
Verified User in Public Relations and Communications
Small-Business (50 or fewer emp.)
"Reliable and Easy-to-Use Time Tracking Software"
5/5
What do you like best about Avaza?

Avaza is simple to use, intuitive, and has all the essential features we need to track time across multiple clients and projects. We especially appreciate the flexibility in creating timesheets, assigning tasks, and generating reports. The clean interface makes it easy for our team to adopt without much training. We export the task descriptions and import into our progress reports we send to clients. Review collected by and hosted on G2.com.

What do you dislike about Avaza?

There are a few minor limitations in customization—especially when it comes to reporting layouts and dashboard personalization. But nothing that affects our daily workflow. Review collected by and hosted on G2.com.

Response from Noor Gillani of Avaza
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Hi there!

Reading your review genuinely put a smile on our face, thank you for the kind words and for trusting us to be part of your daily workflow 💙

I totally get where you're coming from on the reporting customization, it's something we're always looking to improve, so your note is super helpful. We'll make sure it's passed on to our product team.

It means a lot to know Avaza is supporting your team in staying organized, on track, and focused on what matters most. We’re lucky to have users like you in our corner!

Thanks again for taking the time to share this, it really does go a long way. 🙌

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Excellent for Tracking Time in Small Project-Based Business"
4.5/5
What do you like best about Avaza?

We used Avaza for about four years for our IT business doing app dev projects. The software was extremely easy to use for admins and users alike and the team very much enjoyed using it compared with NetSuite and ServiceNow. The UI is extremely clean and it's intuitive to set up and run reports. One of our database guys was able to set up an export to a data lake that worked flawlessly.

I was responsible for migrating a few dozen projects out of NetSuite and that worked very well with the import tools. Customer support has been great, with indepth responses provided within minutes in online chat. Support was quick to follow up with meetings and customized help when required also.

The team using it was pleased with the mobile apps and intuitive nature of the app, which increased timesheet compliance. Review collected by and hosted on G2.com.

What do you dislike about Avaza?

Switching off it when we were acquired by a larger organization (I miss Avaza!) Review collected by and hosted on G2.com.

Response from Noor Gillani of Avaza
Edit edit

Thank you for such a kind review 💙 It means a lot to know Avaza made life easier for your team and supported your projects over the years. Hearing that our support team could be there for you in real time is especially rewarding.

We’ll certainly miss working with you, but we’re grateful you chose Avaza and carried it through so many projects. Wishing you continued success in this next chapter 🌸

Steve S.
SS
Steve S.
Lead Designer
Small-Business (50 or fewer emp.)
"Getting to payments quickly"
5/5
What do you like best about Avaza?

Utilizing templates I can quickly generate estimates or a deposit invoice and send off to potential clients during or just after an intro call. I'm able to see if they have viewed these documents. Sometimes in a matter of minutes I can go from sending a work quote to collecting a deposit and setting up timesheets for future invoices. Review collected by and hosted on G2.com.

What do you dislike about Avaza?

I wish there was a more robust version of the estimates template that has a more formal structure like a cover letter and the ability to map out and explain phases. Something closer to a service proposal vs a quick estimate. Review collected by and hosted on G2.com.

Response from Noor Gillani of Avaza
Edit edit

Hi Steve,

Thanks so much for your thoughtful review! It’s great to hear how Avaza is helping you capture that momentum with clients.

Your feedback on enhancing the estimates template is super valuable. If you're open to it, feel free to send us more details at support@avaza.com so we can log your request with our product team, every bit of context helps.

Appreciate you being part of the Avaza family!

Tristan B.
TB
Tristan B.
Owner
Small-Business (50 or fewer emp.)
"Avaza is a great system for running a service based business, with extremely good support."
4.5/5
What do you like best about Avaza?

Avaza allows us to run our day-to-day opperations with ease and accuracy.

Time tracking and invoice is excellent and easy to export for reporting to customers.

Support is extremely fast and a real human is almost always available within minutes of me asking a question Review collected by and hosted on G2.com.

What do you dislike about Avaza?

There are a few things that i would like to see implimented in the dashboard reporting. (although they have taken my comments on board and might build out my suggestions). The downside of this is that I need to manually configure a report to see some of the business data that I need, instead of having full control over the visual dashboards. Review collected by and hosted on G2.com.

Response from Noor Gillani of Avaza
Edit edit

Thank you for sharing your positive experience with Avaza! We're glad to hear that you find our system user-friendly and our support team helpful. Your feedback on dashboard reporting and your suggestions for improvement are much appreciated. We are constantly working on enhancing our features to better meet our customers' needs. If you have any specific requests or further feedback, please feel free to reach out to us.

Thank you for choosing Avaza to streamline your business operations!

Verified User in Civil Engineering
AC
Verified User in Civil Engineering
Small-Business (50 or fewer emp.)
"Avaza Importance"
5/5
What do you like best about Avaza?

Avaza a a comprehensive project management and team collaboration tool which helps us streamline our operations.most important about using avaza..time tracking..expense tracking

.project management which allows deadlines to be added..tasks...track progress.

Upsides of avaza

1. All in one solutions

2. User friendly

3. You can tailor to fit your company

4. It promotes team collaboration

5. Mobile app access

6. Online chatting with avaza reps

7. Various reporting systems to suit your needs

8. Time and expense tracking Review collected by and hosted on G2.com.

What do you dislike about Avaza?

1. Interfacing can be overwhelming

2. Mobile app has limitations

3. Pricing structure....can become costly for large companies

4. While avaza integrates with several popular tools it's selection of integrations may be limited

5. At times customer support is time consuming Review collected by and hosted on G2.com.

Response from Noor Gillani of Avaza
Edit edit

Hi there,

Thank you so much for this incredibly thoughtful review. I really appreciate you taking the time to share such a well-rounded perspective! 💙

It’s great to hear Avaza is helping your team stay organized, collaborate better, and make reporting and tracking more seamless. That’s precisely the kind of impact we hope to have!

I hear you on the challenges, too, especially around the interface and mobile app limitations. And yep, pricing and support turnaround are things we’re constantly working to improve. Your feedback helps us see where we still have work to do, and that means a lot.

Thanks again for being part of the Avaza journey. We’re lucky to have thoughtful users like you as part of our Avaza family!

PV
Pablo V.
Electromechanical engineer
Small-Business (50 or fewer emp.)
"AVAZA is a good tool to manage your teams and trancking the time in projects"
5/5
What do you like best about Avaza?

Time tracking is good and getting insight into team utilization by department is easy using the project dashboard report, it made it easy for my team to track spent and estimated amount Review collected by and hosted on G2.com.

What do you dislike about Avaza?

When I tried to get info on Avaza, I reached out and scheduled a call but no one showed to the meeting and the when I tried rescheduling the next slot was 3 weeks away Review collected by and hosted on G2.com.

Response from Noor Gillani of Avaza
Edit edit

Hi Pablo,

Thank you for your review and for highlighting how Avaza is helping your team with time tracking and budget visibility, we’re really glad to hear it’s making a difference.

We’re truly sorry to hear about your experience when trying to connect with our team. That’s certainly not the standard we strive for, and we appreciate you bringing it to our attention. We’ll make sure this doesn’t happen again. If there’s anything we can still help with, please don’t hesitate to reach out at support@avaza.com, we’ll make sure you’re taken care of promptly.

Thanks again for being a part of the Avaza family!