--- title: Avaya Unified Communications Reviews meta\_title: 'Avaya Unified Communications Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 42 reviews by the users' company size, role or industry to find out how Avaya Unified Communications works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 42 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Avaya Unified Communications Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Avaya Unified Communications but has limited features. Are you part of the Avaya Unified Communications team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Avaya Unified Communications (UC) is an integrated platform that consolidates multiple communication and collaboration channels into a single, cohesive system. Designed for modern enterprises, Avaya UC enables organizations to streamline communications across voice, video, messaging, and conferencing while supporting flexible work environments and seamless device mobility. Core Capabilities Avaya Unified Communications encompasses a comprehensive set of features including: Voice & Calling: VoIP, call forwarding, transfer, conferencing, and multi-line support Messaging & Presence: Instant messaging, presence awareness (showing who is available, busy, or offline), and SMS/fax capabilities Video Conferencing: Browser-based HD video conferencing with screen sharing, annotation tools, and personalized meeting rooms Collaboration: Team workspaces, calendar integration, contact management, and third-party application integration Deployment Models Avaya offers multiple UC solutions to suit different organizational needs: Avaya Cloud Office is a cloud-based Unified Communications as a Service (UCaaS) platform providing phones, apps, messaging, conferencing, video, and team meeting capabilities in a single, flexible offering. Available in Standard, Premium, and Ultimate subscription tiers, it delivers streamlined global management with minimal IT overhead. Avaya IP Office Subscription supports both traditional Telephony Users and advanced UC Users. UC Users gain mobility features including softphone applications, video calling, instant messaging, presence capabilities, and integrations with Salesforce, Outlook, and Microsoft Teams. Avaya Aura is a communications platform that can be deployed on-premises, in private cloud, or in hybrid configurations, providing a robust foundation for voice, video, messaging, and collaboration with integration for modern collaboration tools. Avaya Aura Private Cloud offers cloud-hosted UC bundles—Essentials, Advanced, and Ultra—with capabilities including telephony, voicemail, instant messaging, team conferencing, mobility, and seamless integration with Microsoft Teams and Zoom. Avaya Managed Services provides dedicated support for organizations seeking operational simplification, with tiered UC offerings and ongoing vendor management. Key Benefits Unified Experience: Single interface for all communication modes reduces context-switching and improves productivity Mobility: Work from anywhere with secure mobile access and multi-device call management Scalability: Solutions for small teams to large enterprises with flexible subscription and licensing models Integration: Seamless compatibility with Microsoft Teams, Zoom, Salesforce, and other business-critical applications Security: Enterprise-grade security with device enrollment, call detail recording, and compliance features Cost Efficiency: Cloud-based options reduce capital infrastructure investment and IT management overhead Summary Avaya Unified Communications serves organizations seeking modern, integrated communication platforms that support hybrid and remote work, reduce communication silos, and enable employees to collaborate effectively from any location. Whether deployed on-premises, in the cloud, or in hybrid configurations, Avaya UC provides the flexibility, reliability, and feature richness enterprises require. * * * Seller [Avaya](https://www.g2.com/sellers/avaya) Discussions [Avaya Unified Communications Community](https://www.g2.com/products/avaya-unified-communications/discuss) Solution Type All-in-One Overview by James Archer Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/avaya-unified-communications/pricing) ## Top-Rated Alternatives [ ![Webex Suite](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Webex Suite") Webex Suite 4.2/5(18,925) ](https://www.g2.com/products/cisco-webex-suite/reviews) [ ![Microsoft Teams](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Microsoft Teams") Microsoft Teams 4.4/5(19,257) ](https://www.g2.com/products/microsoft-teams/reviews) [ ![Zoom Workplace](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoom Workplace") Zoom Workplace 4.5/5(56,556) ](https://www.g2.com/products/zoom-workplace/reviews) [ View All Alternatives ](https://www.g2.com/products/avaya-unified-communications/competitors/alternatives) ## User Insights Average based on 42 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) JP Jose Pablo P. Agent Leisure, Travel & Tourism Mid-Market (51-1000 emp.) 2/5/2026 Guest users or non-business users of the software, not included in G2 scores. "Crystal-Clear Calls with Flexible Call Settings" 5/5 What do you like best about Avaya Unified Communications? I like how clear the calls are, and I also appreciate the settings I can adjust to receive and transfer calls. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? I don’t like how small the buttons are in the app; they feel hard to tap accurately. Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? It provides clearer calls and a very easy way to access the app, especially compared to other systems we’ve used. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Small-Business (50 or fewer emp.) 9/18/2019 "superb" 4.5/5 What do you like best about Avaya Unified Communications? Avaya recently rolled out a refreshed Unified Communication platform designed to boost collaboration and streamline communication for businesses of all sizes. Infinity Platform, a major advancement unifying customer and employee experiences across channels. Improved AI Capabilities & New Virtual Operations Manager. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? Stability and Continuity of Service Delivery. Simplification of Cloud Licensing & Seat Requirements and; Smoother Migration Paths for On‑Premise Customers Review collected by and hosted on G2.com. Recommendations to others considering Avaya Unified Communications: Its a very nice product and cost effective... I could talk to other colleagues bank-wide Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? adding ip addresses to rout the calls, but its ok now Review collected by and hosted on G2.com. Show More 1/15/2026 Validated ReviewerIncentivizedSource: G2 invite ![Brayan Felipe C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brayan Felipe C.") BC Brayan Felipe C. Analista de sistemas de TI Enterprise (\> 1000 emp.) 9/25/2024 "VERY GOOD SOFTWARE" 5/5 What do you like best about Avaya Unified Communications? What I like the most is its ease of implementation and intuitive way of handling. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? It must be configured well to avoid errors and call drops Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? He helped resolve the number of incoming and outgoing calls from the company where I was working at the time I met him. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Matthew P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthew P.") MP Matthew P. Data Analytics & Marketing Coordinator Small-Business (50 or fewer emp.) 4/28/2023 "A Wonderful Communication Hub For Businesses" 4.5/5 What do you like best about Avaya Unified Communications? The Avaya UCaaS has a lot under the hood. At the base level, VoIP phones utilize existing internet connections to provide telecommunications versus fiddling with outdated phone jacks. The phone is filled with customization, including a long list of speed dials, custom ring backs, voice mail options, etc. The world opens up when you pair the phone with the Cloud/Hub! The hub allows your phone to send and receive text messages which is very handy when managing two-factor authentication or wanting to text customers. The hub also has options to fax documents directly from your computer. Companies can also host video meets with relatively stable connections—great for annual customer meetings, board meetings, etc. The final touch is the integration of instant messaging, which cuts down on numerous short e-mails or walking over to cubicles. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? The quality of phone calls can vary between Avaya and your internet service. At its worst, calls are missed, dropped, or experience audio glitches or pops. Video conferences occasionally can lag like other competitors. The text Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? Our company previously used regular phones, which provided zero benefits beyond calling. The Avaya system allows us to call, text, instant message employees, fax vendors, and conference call board members—all for about the exact cost as before minus the one-time buy of new phones. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KS Kathiravan S. IT Engineer Computer Software Enterprise (\> 1000 emp.) 3/8/2023 "Avaya UCaas likes and Dislikes" 3.5/5 What do you like best about Avaya Unified Communications? There are two Features I like in Avaya UCaas 1. Connect Anywhere 2. You will Gain all-in-one Functionality of the Unified Communication Portfolio. Being an Administrator, I need to do the end-to-end Configurations and New implementation and Support the operations issues. You can connect it from anywhere, and it is a cloud-based phone and chat system, and you can easily switch from a desk phone to a mobile phone. It gives the full Power of advanced unified communications features, including AI capabilities Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? It is a very costly solution for unified communication; since its a cloud-based solution, If you need DR Capability then you need to pay license cost for the backup location Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? It is not suitable for the contact center needs comparatively to Genesys cloud, Hence its been decided to migrated to Genesys cloud to accommodate contact center needs Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 12/15/2022 "Avaya Ucaas In Review." 3.5/5 What do you like best about Avaya Unified Communications? Easy to use interface and readily available documentation. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? Availability of new features and software updates for compatibility issues. Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? User interface is easy to use and understand for new users. Review collected by and hosted on G2.com. Show More 12/21/2022 Validated ReviewerIncentivizedSource: G2 invite BC Bruno C. Computer Security Specialist Enterprise (\> 1000 emp.) 4/21/2020 "The software all in one: presentations, meetings and chat." 5/5 What do you like best about Avaya Unified Communications? The main feature I like about Avaya Equinox software is its interface and stability in video calls with members of the organization and guests. Even though the internet is not so good, the software reduces the quality of the video, stabilizes the image and audio. The tool supports many people simultaneously, allows you to view presentations, make comments and take notes. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? Virtual room licenses have a high cost, but have a differential in relation to competitors. Avaya Equinox has quality support and is always fixing bugs. Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? Avaya Equinox has reduced exorbitant travel costs for the organization's employees. I can say that the tool allows you to do more than 80% of traditional meetings without leaving the office. The image and sound quality are incredible, it supports many users at the same time and it has great quality Avaya support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Muhammad A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad A.") MA Muhammad A. Senior Sales Advisor - Portfolio Management Enterprise (\> 1000 emp.) 9/24/2020 "Great Calling Software" 5/5 What do you like best about Avaya Unified Communications? I can Call My Customers and Answer there calls on My Office Extension while at Home or anywhere I am Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? It should work with Any Telecom Provider which it doesnt Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? Calling customers from home Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite DS Diogo S. Técnico de Informática Enterprise (\> 1000 emp.) 4/9/2020 "A great tool for safe remote meetings." 5/5 What do you like best about Avaya Unified Communications? This is one of the cost-effective alternatives to scheduling and hosting virtual meetings without leaving your office. The interface is amazing and easy to use. It is possible to talk to more than one person at the same time with HD quality. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? We found no problems with this tool in its use. It has always worked very well and meets expectations well. We have nothing negative to report. Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? The great advantage and benefit of this tool is the ease of giving presentations and talking to customers without leaving the company. The economy is big on fuel and travel. The support team is super fast and efficient too. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KS Kevin S. Administrator Small-Business (50 or fewer emp.) 8/27/2019 "Cloud communication technology that transforms your conversations and your business." 5/5 What do you like best about Avaya Unified Communications? I like software because it has inherently useful communication tools, as well as offering an intuitive development platform for my company. Very easy to set up and connect to a meeting. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? The free version of the software does not have all the necessary functions and tools so you have to buy one of their plans to enjoy all the software tools. Review collected by and hosted on G2.com. Recommendations to others considering Avaya Unified Communications: Cloud solution, which means that all you need is your password and you can log in from anywhere and any device. Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? Software with excellent collaboration tool and team meeting that centralizes voice, video, messaging, exchange and task management in one place and is in the BROWSER. Ideal software for any person or company that needs an easy way to organize meetings and manage work. Easy configuration and implementation of the software since it is available to open in any browser and on any mobile. Offering my employees to connect from anywhere at any time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/avaya-unified-communications/pricing) Avaya Unified Communications Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image") Microsoft Teams 4.4/5(19,257) [ Compare Now ](https://www.g2.com/compare/avaya-unified-communications-vs-microsoft-teams) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ced7ac8079efaa2bfefdea53d11f54bb/cisco-webex-suite.png "Product Avatar Image") Webex Suite 4.2/5(18,925) [ Compare Now ](https://www.g2.com/compare/avaya-unified-communications-vs-cisco-webex-suite) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e4029f90aa02b12ad570377a645f5ed9/zoom-workplace.png "Product Avatar Image") Zoom Workplace 4.5/5(56,556) [ Compare Now ](https://www.g2.com/compare/avaya-unified-communications-vs-zoom-workplace) ##### ##### Avaya Unified Communications Features Meeting Coordination Scheduling Video Call Recording Participant Permissions [ View More Features ](https://www.g2.com/products/avaya-unified-communications/features) ##### Categories on G2 [Video Conferencing](https://www.g2.com/categories/video-conferencing)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers) [Video Conferencing](https://www.g2.com/categories/video-conferencing)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which box office and ticketing systems are best for live entertainment venues?](https://www.g2.com/discussions/which-box-office-and-ticketing-systems-are-best-for-live-entertainment-venues)[Which release notes management platforms integrate seamlessly with existing enterprise systems?](https://www.g2.com/discussions/which-release-notes-management-platforms-integrate-seamlessly-with-existing-enterprise-systems%20)[Which HR platform has the best customer support](https://www.g2.com/discussions/which-hr-platform-has-the-best-customer-support) [What is the best all-in-one event lead retrieval and lead scoring software for a B2B team doing multiple trade shows and wanting to prioritize follow-up automatically?](https://www.g2.com/discussions/what-is-the-best-all-in-one-event-lead-retrieval-and-lead-scoring-software-for-a-b2b-team-doing-multiple-trade-shows-and-wanting-to-prioritize-follow-up-automatically)[Best software for monitoring cloud data access](https://www.g2.com/discussions/what-are-the-best-software-for-monitoring-cloud-data-access)[Pros and Cons Details](https://www.g2.com/products/avaya-unified-communications/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)