--- title: Avaya Unified Communications Reviews meta\_title: 'Avaya Unified Communications Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 42 reviews by the users' company size, role or industry to find out how Avaya Unified Communications works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 42 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Avaya Unified Communications Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Avaya Unified Communications but has limited features. Are you part of the Avaya Unified Communications team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Avaya Unified Communications (UC) is an integrated platform that consolidates multiple communication and collaboration channels into a single, cohesive system. Designed for modern enterprises, Avaya UC enables organizations to streamline communications across voice, video, messaging, and conferencing while supporting flexible work environments and seamless device mobility. Core Capabilities Avaya Unified Communications encompasses a comprehensive set of features including: Voice & Calling: VoIP, call forwarding, transfer, conferencing, and multi-line support Messaging & Presence: Instant messaging, presence awareness (showing who is available, busy, or offline), and SMS/fax capabilities Video Conferencing: Browser-based HD video conferencing with screen sharing, annotation tools, and personalized meeting rooms Collaboration: Team workspaces, calendar integration, contact management, and third-party application integration Deployment Models Avaya offers multiple UC solutions to suit different organizational needs: Avaya Cloud Office is a cloud-based Unified Communications as a Service (UCaaS) platform providing phones, apps, messaging, conferencing, video, and team meeting capabilities in a single, flexible offering. Available in Standard, Premium, and Ultimate subscription tiers, it delivers streamlined global management with minimal IT overhead. Avaya IP Office Subscription supports both traditional Telephony Users and advanced UC Users. UC Users gain mobility features including softphone applications, video calling, instant messaging, presence capabilities, and integrations with Salesforce, Outlook, and Microsoft Teams. Avaya Aura is a communications platform that can be deployed on-premises, in private cloud, or in hybrid configurations, providing a robust foundation for voice, video, messaging, and collaboration with integration for modern collaboration tools. Avaya Aura Private Cloud offers cloud-hosted UC bundles—Essentials, Advanced, and Ultra—with capabilities including telephony, voicemail, instant messaging, team conferencing, mobility, and seamless integration with Microsoft Teams and Zoom. Avaya Managed Services provides dedicated support for organizations seeking operational simplification, with tiered UC offerings and ongoing vendor management. Key Benefits Unified Experience: Single interface for all communication modes reduces context-switching and improves productivity Mobility: Work from anywhere with secure mobile access and multi-device call management Scalability: Solutions for small teams to large enterprises with flexible subscription and licensing models Integration: Seamless compatibility with Microsoft Teams, Zoom, Salesforce, and other business-critical applications Security: Enterprise-grade security with device enrollment, call detail recording, and compliance features Cost Efficiency: Cloud-based options reduce capital infrastructure investment and IT management overhead Summary Avaya Unified Communications serves organizations seeking modern, integrated communication platforms that support hybrid and remote work, reduce communication silos, and enable employees to collaborate effectively from any location. Whether deployed on-premises, in the cloud, or in hybrid configurations, Avaya UC provides the flexibility, reliability, and feature richness enterprises require. * * * Seller [Avaya](https://www.g2.com/sellers/avaya) Discussions [Avaya Unified Communications Community](https://www.g2.com/products/avaya-unified-communications/discuss) Solution Type All-in-One Overview by James Archer Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/avaya-unified-communications/pricing) ## Top-Rated Alternatives [ ![Webex Suite](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Webex Suite") Webex Suite 4.2/5(18,924) ](https://www.g2.com/products/cisco-webex-suite/reviews) [ ![Microsoft Teams](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Microsoft Teams") Microsoft Teams 4.4/5(19,255) ](https://www.g2.com/products/microsoft-teams/reviews) [ ![Zoom Workplace](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoom Workplace") Zoom Workplace 4.5/5(56,556) ](https://www.g2.com/products/zoom-workplace/reviews) [ View All Alternatives ](https://www.g2.com/products/avaya-unified-communications/competitors/alternatives) ## User Insights Average based on 42 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Yvonne C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yvonne C.") YC Yvonne C. Disney Travel Professional Consumer Services Small-Business (50 or fewer emp.) 7/13/2018 "Not a bad solution" 3/5 What do you like best about Avaya Unified Communications? I really liked the ease of use. I'm not tech savvy and I could figure it out on my own. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? I think what I disliked the most was the price. I have a hard time justifying what I'm using it for for the price. Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? We used it for keeping connecting with our customers. I realized there benefit was the ability to stay connected without a teley hooked to the wall. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") CH Verified User in Human Resources Enterprise (\> 1000 emp.) 12/19/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Product Worthwhile" 3.5/5 What do you like best about Avaya Unified Communications? A’Maya usually provides me with a reliable way to chat with customers. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? Sometimes the system glitches and causes issues. Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? The ability to serve customers via phone. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/avaya-unified-communications/pricing) Avaya Unified Communications Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image") Microsoft Teams 4.4/5(19,255) [ Compare Now ](https://www.g2.com/compare/avaya-unified-communications-vs-microsoft-teams) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ced7ac8079efaa2bfefdea53d11f54bb/cisco-webex-suite.png "Product Avatar Image") Webex Suite 4.2/5(18,924) [ Compare Now ](https://www.g2.com/compare/avaya-unified-communications-vs-cisco-webex-suite) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e4029f90aa02b12ad570377a645f5ed9/zoom-workplace.png "Product Avatar Image") Zoom Workplace 4.5/5(56,556) [ Compare Now ](https://www.g2.com/compare/avaya-unified-communications-vs-zoom-workplace) ##### ##### Avaya Unified Communications Features Meeting Coordination Scheduling Video Call Recording Participant Permissions [ View More Features ](https://www.g2.com/products/avaya-unified-communications/features) ##### Categories on G2 [Video Conferencing](https://www.g2.com/categories/video-conferencing)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers) [Video Conferencing](https://www.g2.com/categories/video-conferencing)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which box office and ticketing systems are best for live entertainment venues?](https://www.g2.com/discussions/which-box-office-and-ticketing-systems-are-best-for-live-entertainment-venues)[Which release notes management platforms integrate seamlessly with existing enterprise systems?](https://www.g2.com/discussions/which-release-notes-management-platforms-integrate-seamlessly-with-existing-enterprise-systems%20)[Which HR platform has the best customer support](https://www.g2.com/discussions/which-hr-platform-has-the-best-customer-support) [What is the best all-in-one event lead retrieval and lead scoring software for a B2B team doing multiple trade shows and wanting to prioritize follow-up automatically?](https://www.g2.com/discussions/what-is-the-best-all-in-one-event-lead-retrieval-and-lead-scoring-software-for-a-b2b-team-doing-multiple-trade-shows-and-wanting-to-prioritize-follow-up-automatically)[Best software for monitoring cloud data access](https://www.g2.com/discussions/what-are-the-best-software-for-monitoring-cloud-data-access)[Pros and Cons Details](https://www.g2.com/products/avaya-unified-communications/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)