--- title: Avaya Unified Communications Reviews meta\_title: 'Avaya Unified Communications Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 42 reviews by the users' company size, role or industry to find out how Avaya Unified Communications works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 42 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Avaya Unified Communications Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Avaya Unified Communications but has limited features. Are you part of the Avaya Unified Communications team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Avaya Unified Communications (UC) is an integrated platform that consolidates multiple communication and collaboration channels into a single, cohesive system. Designed for modern enterprises, Avaya UC enables organizations to streamline communications across voice, video, messaging, and conferencing while supporting flexible work environments and seamless device mobility. Core Capabilities Avaya Unified Communications encompasses a comprehensive set of features including: Voice & Calling: VoIP, call forwarding, transfer, conferencing, and multi-line support Messaging & Presence: Instant messaging, presence awareness (showing who is available, busy, or offline), and SMS/fax capabilities Video Conferencing: Browser-based HD video conferencing with screen sharing, annotation tools, and personalized meeting rooms Collaboration: Team workspaces, calendar integration, contact management, and third-party application integration Deployment Models Avaya offers multiple UC solutions to suit different organizational needs: Avaya Cloud Office is a cloud-based Unified Communications as a Service (UCaaS) platform providing phones, apps, messaging, conferencing, video, and team meeting capabilities in a single, flexible offering. Available in Standard, Premium, and Ultimate subscription tiers, it delivers streamlined global management with minimal IT overhead. Avaya IP Office Subscription supports both traditional Telephony Users and advanced UC Users. UC Users gain mobility features including softphone applications, video calling, instant messaging, presence capabilities, and integrations with Salesforce, Outlook, and Microsoft Teams. Avaya Aura is a communications platform that can be deployed on-premises, in private cloud, or in hybrid configurations, providing a robust foundation for voice, video, messaging, and collaboration with integration for modern collaboration tools. Avaya Aura Private Cloud offers cloud-hosted UC bundles—Essentials, Advanced, and Ultra—with capabilities including telephony, voicemail, instant messaging, team conferencing, mobility, and seamless integration with Microsoft Teams and Zoom. Avaya Managed Services provides dedicated support for organizations seeking operational simplification, with tiered UC offerings and ongoing vendor management. Key Benefits Unified Experience: Single interface for all communication modes reduces context-switching and improves productivity Mobility: Work from anywhere with secure mobile access and multi-device call management Scalability: Solutions for small teams to large enterprises with flexible subscription and licensing models Integration: Seamless compatibility with Microsoft Teams, Zoom, Salesforce, and other business-critical applications Security: Enterprise-grade security with device enrollment, call detail recording, and compliance features Cost Efficiency: Cloud-based options reduce capital infrastructure investment and IT management overhead Summary Avaya Unified Communications serves organizations seeking modern, integrated communication platforms that support hybrid and remote work, reduce communication silos, and enable employees to collaborate effectively from any location. Whether deployed on-premises, in the cloud, or in hybrid configurations, Avaya UC provides the flexibility, reliability, and feature richness enterprises require. * * * Seller [Avaya](https://www.g2.com/sellers/avaya) Discussions [Avaya Unified Communications Community](https://www.g2.com/products/avaya-unified-communications/discuss) Solution Type All-in-One Overview by James Archer Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/avaya-unified-communications/pricing) ## Top-Rated Alternatives [ ![Webex Suite](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Webex Suite") Webex Suite 4.2/5(18,924) ](https://www.g2.com/products/cisco-webex-suite/reviews) [ ![Microsoft Teams](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Microsoft Teams") Microsoft Teams 4.4/5(19,255) ](https://www.g2.com/products/microsoft-teams/reviews) [ ![Zoom Workplace](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoom Workplace") Zoom Workplace 4.5/5(56,555) ](https://www.g2.com/products/zoom-workplace/reviews) [ View All Alternatives ](https://www.g2.com/products/avaya-unified-communications/competitors/alternatives) ## User Insights Average based on 42 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 11/26/2018 "Avaya Equinox the easy solution" 3.5/5 What do you like best about Avaya Unified Communications? I like how everything is at the top of the screen, You are able to get to your contacts history and calendar and your messages Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? I find that the App on the phone drains the battery very quickly and it is a bit qlitchy at time Review collected by and hosted on G2.com. Recommendations to others considering Avaya Unified Communications: It ties in well with your currentl phone needs Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? We are using internally to prove to customers how easy it integrates with your current systems Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Mid-Market (51-1000 emp.) 12/17/2018 "Avaya Equinox Review" 3/5 What do you like best about Avaya Unified Communications? I liked the ease of differentiating client calls to personal phone call. I can call other phones with my cell phone with the office phone's number showing up on their caller id. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? I did not like the connectivity when there is not wifi available. I would not use it when I am relying on data from my cell phone. Review collected by and hosted on G2.com. Recommendations to others considering Avaya Unified Communications: I would recommend trying out the service under certain circumstances to know when you will receive good phone quality Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? It allowed me to use my office phone while I was on the road and traveling. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 9/30/2018 "Phone service " 4/5 What do you like best about Avaya Unified Communications? I love that you can use this program on your computer , cell phone, and landlines. It works great with click to dial as well Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? I do not like that you cannot use the platform on a MacBook. I wish I could download the program or app on my MacBook so I can use it easier. Review collected by and hosted on G2.com. Recommendations to others considering Avaya Unified Communications: Make the app easier to start up Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? I have only had problems getting the program on my iPhone and setting the app up after downloading it. Also, Using the application on the iPhone rarely works with my phone carrier service even when I have full bars. I can only use it with my phone when I am connected to WIFI. It would be very beneficial to use the app between appointments when I don't have WIFI. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") AU Verified User in Utilities Mid-Market (51-1000 emp.) 1/2/2019 "Powerful" 3/5 What do you like best about Avaya Unified Communications? It is very powerful and feature rich. It does pretty much everything you will every need Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? Cost, very expensive. Could be more end user-friendly. Review collected by and hosted on G2.com. Recommendations to others considering Avaya Unified Communications: Excellent product, all the bells and whistles that work great together. Plan a little extra time for training. A little different at first but once used to it simple to use. Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? Streamlined. having everything handled in one location and not having to connect several platforms together. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite MP Michelle P. Customer Service Support Specialist Retail Enterprise (\> 1000 emp.) 1/3/2019 "Overall good!" 3.5/5 What do you like best about Avaya Unified Communications? Good for a larger company wanting to keep in close contact with all departments. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? It can be a bit confusing to learn. I believe there could be an easier way. Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? NA Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Zack P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zack P.") ZP Zack P. Law Clerk Law Practice Enterprise (\> 1000 emp.) 12/27/2018 "Avaya Equinox" 3/5 What do you like best about Avaya Unified Communications? Connectivity and ability to work remotely Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? Log out errors where your information gets removed randomly Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? Remote communication/ability to use office phone at home Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Chris L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris L.") CL Chris L. Telecom Engineer/Architect Enterprise (\> 1000 emp.) 7/24/2018 "The Softphone That Avaya Has Needed" 5/5 What do you like best about Avaya Unified Communications? Avaya has FINALLY updated their softphone application with much needed functionality and cross-platform compatibility. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? The requirement to Avaya Session Manager/System Manager. Fairly complex initial deployment regarding HTTP server architecture. Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? A better softphone application, flexibility of no desktop phones. We love how the application is cross-platform compatible (MacOS, Windows, Linux), iPhone, Android. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 1/2/2019 "Review" 4.5/5 What do you like best about Avaya Unified Communications? I like that you can access the software on any device including tablets. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? Purchasing the software is a bit inconvenient because it’s on a per user basis. Review collected by and hosted on G2.com. Recommendations to others considering Avaya Unified Communications: None Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? With access to the soft phone it helps team communications be more fluid and consistent. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") CI Verified User in Insurance Mid-Market (51-1000 emp.) 12/26/2018 "Dependability at its finest" 4/5 What do you like best about Avaya Unified Communications? I love how much easier it is to take calls using this app! Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? The temporary issue we had for Apple iOS users was really the only downside I’ve experienced Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? No business problems to solve. Main priority is assisting the customer base. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 11/1/2018 "Decent Communication" 3.5/5 What do you like best about Avaya Unified Communications? It essentially takes the need for a physical phone system away which saves space and fincances. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? It has issues when you log in incorrectly, as it saves that data, which sometimes makes it difficult to log in quickly. Review collected by and hosted on G2.com. Recommendations to others considering Avaya Unified Communications: Be sure all login info is correct, even at initial login, as the system saves what you enter and can be difficult to update. Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? It saves space and finances. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/avaya-unified-communications/pricing) Avaya Unified Communications Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image") Microsoft Teams 4.4/5(19,255) [ Compare Now ](https://www.g2.com/compare/avaya-unified-communications-vs-microsoft-teams) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ced7ac8079efaa2bfefdea53d11f54bb/cisco-webex-suite.png "Product Avatar Image") Webex Suite 4.2/5(18,924) [ Compare Now ](https://www.g2.com/compare/avaya-unified-communications-vs-cisco-webex-suite) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e4029f90aa02b12ad570377a645f5ed9/zoom-workplace.png "Product Avatar Image") Zoom Workplace 4.5/5(56,555) [ Compare Now ](https://www.g2.com/compare/avaya-unified-communications-vs-zoom-workplace) ##### ##### Avaya Unified Communications Features Meeting Coordination Scheduling Video Call Recording Participant Permissions [ View More Features ](https://www.g2.com/products/avaya-unified-communications/features) ##### Categories on G2 [Video Conferencing](https://www.g2.com/categories/video-conferencing)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers) [Video Conferencing](https://www.g2.com/categories/video-conferencing)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which box office and ticketing systems are best for live entertainment venues?](https://www.g2.com/discussions/which-box-office-and-ticketing-systems-are-best-for-live-entertainment-venues)[Which release notes management platforms integrate seamlessly with existing enterprise systems?](https://www.g2.com/discussions/which-release-notes-management-platforms-integrate-seamlessly-with-existing-enterprise-systems%20)[Which HR platform has the best customer support](https://www.g2.com/discussions/which-hr-platform-has-the-best-customer-support) [What is the best all-in-one event lead retrieval and lead scoring software for a B2B team doing multiple trade shows and wanting to prioritize follow-up automatically?](https://www.g2.com/discussions/what-is-the-best-all-in-one-event-lead-retrieval-and-lead-scoring-software-for-a-b2b-team-doing-multiple-trade-shows-and-wanting-to-prioritize-follow-up-automatically)[Best software for monitoring cloud data access](https://www.g2.com/discussions/what-are-the-best-software-for-monitoring-cloud-data-access)[Pros and Cons Details](https://www.g2.com/products/avaya-unified-communications/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)