--- title: Avaya Unified Communications Reviews meta\_title: 'Avaya Unified Communications Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 42 reviews by the users' company size, role or industry to find out how Avaya Unified Communications works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 42 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Avaya Unified Communications Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Avaya Unified Communications but has limited features. Are you part of the Avaya Unified Communications team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Avaya Unified Communications (UC) is an integrated platform that consolidates multiple communication and collaboration channels into a single, cohesive system. Designed for modern enterprises, Avaya UC enables organizations to streamline communications across voice, video, messaging, and conferencing while supporting flexible work environments and seamless device mobility. Core Capabilities Avaya Unified Communications encompasses a comprehensive set of features including: Voice & Calling: VoIP, call forwarding, transfer, conferencing, and multi-line support Messaging & Presence: Instant messaging, presence awareness (showing who is available, busy, or offline), and SMS/fax capabilities Video Conferencing: Browser-based HD video conferencing with screen sharing, annotation tools, and personalized meeting rooms Collaboration: Team workspaces, calendar integration, contact management, and third-party application integration Deployment Models Avaya offers multiple UC solutions to suit different organizational needs: Avaya Cloud Office is a cloud-based Unified Communications as a Service (UCaaS) platform providing phones, apps, messaging, conferencing, video, and team meeting capabilities in a single, flexible offering. Available in Standard, Premium, and Ultimate subscription tiers, it delivers streamlined global management with minimal IT overhead. Avaya IP Office Subscription supports both traditional Telephony Users and advanced UC Users. UC Users gain mobility features including softphone applications, video calling, instant messaging, presence capabilities, and integrations with Salesforce, Outlook, and Microsoft Teams. Avaya Aura is a communications platform that can be deployed on-premises, in private cloud, or in hybrid configurations, providing a robust foundation for voice, video, messaging, and collaboration with integration for modern collaboration tools. Avaya Aura Private Cloud offers cloud-hosted UC bundles—Essentials, Advanced, and Ultra—with capabilities including telephony, voicemail, instant messaging, team conferencing, mobility, and seamless integration with Microsoft Teams and Zoom. Avaya Managed Services provides dedicated support for organizations seeking operational simplification, with tiered UC offerings and ongoing vendor management. Key Benefits Unified Experience: Single interface for all communication modes reduces context-switching and improves productivity Mobility: Work from anywhere with secure mobile access and multi-device call management Scalability: Solutions for small teams to large enterprises with flexible subscription and licensing models Integration: Seamless compatibility with Microsoft Teams, Zoom, Salesforce, and other business-critical applications Security: Enterprise-grade security with device enrollment, call detail recording, and compliance features Cost Efficiency: Cloud-based options reduce capital infrastructure investment and IT management overhead Summary Avaya Unified Communications serves organizations seeking modern, integrated communication platforms that support hybrid and remote work, reduce communication silos, and enable employees to collaborate effectively from any location. Whether deployed on-premises, in the cloud, or in hybrid configurations, Avaya UC provides the flexibility, reliability, and feature richness enterprises require. * * * Seller [Avaya](https://www.g2.com/sellers/avaya) Discussions [Avaya Unified Communications Community](https://www.g2.com/products/avaya-unified-communications/discuss) Solution Type All-in-One Overview by James Archer Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/avaya-unified-communications/pricing) ## Top-Rated Alternatives [ ![Webex Suite](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Webex Suite") Webex Suite 4.2/5(18,925) ](https://www.g2.com/products/cisco-webex-suite/reviews) [ ![Microsoft Teams](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Microsoft Teams") Microsoft Teams 4.4/5(19,257) ](https://www.g2.com/products/microsoft-teams/reviews) [ ![Zoom Workplace](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoom Workplace") Zoom Workplace 4.5/5(56,556) ](https://www.g2.com/products/zoom-workplace/reviews) [ View All Alternatives ](https://www.g2.com/products/avaya-unified-communications/competitors/alternatives) ## User Insights Average based on 42 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 9/6/2019 "Avaya Aura Conferencing would be a recommended choice." 4/5 What do you like best about Avaya Unified Communications? Avaya is user friendly and easy to navigate. This system is perfect for smooth connections and clear sound quality on conference calls. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? There were minimal downsides in using Avaya. Review collected by and hosted on G2.com. Recommendations to others considering Avaya Unified Communications: Very user friendly and easy to use. Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? Using Avaya in a call center environment was effective in speedi ng up production with easy navigation and smooth connections to complete projects and assist clients. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 9/11/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "A clear option of what to do.. Best way for conferencing" 4.5/5 What do you like best about Avaya Unified Communications? One of the best way to do a conference. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? NA. There is nothing wrong unless you have string internet connection Review collected by and hosted on G2.com. Recommendations to others considering Avaya Unified Communications: Its best for business related deals Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? I used Avaya cobference for my business and its fantastic and there was no issues with it... I would recommend avaya conference for all business related deals Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Small-Business (50 or fewer emp.) 9/12/2019 "Unified Multimodal Application " 4.5/5 What do you like best about Avaya Unified Communications? On-premise collaboration solution. HD video, web collaboration capabilities. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? Nothing specific to mentioned. Haven’t experienced any flaws yet. Review collected by and hosted on G2.com. Recommendations to others considering Avaya Unified Communications: Ease and good collaboration application Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? Leveraging technology and brings together communications and collaboration to users. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Alternative Medicine](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Alternative Medicine") EA Verified User in Alternative Medicine Small-Business (50 or fewer emp.) 9/6/2019 "Is it the best for web conferencing?" 4/5 What do you like best about Avaya Unified Communications? I really like when a menu is complete and family-friendly. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? I dislike that the web is slightly solved, I'm so sad. Review collected by and hosted on G2.com. Recommendations to others considering Avaya Unified Communications: Nothing Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? I hope for an aura, hopefully very well done. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Mid-Market (51-1000 emp.) 9/11/2019 "Avaya" 3.5/5 What do you like best about Avaya Unified Communications? Quality of the Video, sound, and also the ability for the host to control the meeting Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? too complex to setup because of many hardware devices Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? Communication. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Investment Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Investment Management") UI Verified User in Investment Management Enterprise (\> 1000 emp.) 9/6/2019 "Great sound quality " 5/5 What do you like best about Avaya Unified Communications? Awesome sound quality and easy to connect Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? Not the best in the industry but it works well Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? Connecting with people in different offices, the linking is really easy Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Gail G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gail G.") GG Gail G. Insurance Producer Insurance Enterprise (\> 1000 emp.) 12/30/2018 "Decent enough APP with easy features." 3.5/5 What do you like best about Avaya Unified Communications? With the Avaya Application I like that it has a simple interface and literally all the features of a traditional mult line office phone, including a personal voicemail box. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? I do not like that if there is a lag or a disconnect in internet signal more than likely your call will drop. Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? I appreciate that Avaya has a telephone number identifier whan clients call. It makes it super easy to locate peoples information before I answer the phone leading to an excellent customer service experience. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Vicky L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vicky L.") VL Vicky L. Customer Service Representative Telecommunications Mid-Market (51-1000 emp.) 1/3/2019 "Great for it’s kind. " 4.5/5 What do you like best about Avaya Unified Communications? The convenience of not being locked to a desk to answer calls or make calls. I can hold meetings/conference calls from the break room if I wanted to. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? It’s getting better with time. They keep adding features which makes the system better and better. Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? I’m able to get the whole team on board at one time by hosting conference calls. Clients are to able to reach me right away with the call forwarding feature. No one goes unanswered. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 8/9/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Awesome Marquee" 5/5 What do you like best about Avaya Unified Communications? I love how this helps me know how many calls are in the work queue! It makes working phones lines very easy. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? I dislike how it lags sometimes, when people log on or off the phone lines. And sometimes the call wait times are inaccurate. Review collected by and hosted on G2.com. Recommendations to others considering Avaya Unified Communications: It's a great way to keep track of phone calls, if you have people working in a phone room, or even just answering regular office calls. You can keep track of calls in the queue, customer/client wait times, how many people are staffed and answering phones, and how many employees are in AUX mode, or not answering calls at that particular time. Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? This helps us ladies in the phone room stay on track. It helps keep us accountable for making sure patient are waiting on hold for too long. It also lets us know who is staffed and who may be on break or in aux mode. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Stiven O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stiven O.") SO Stiven O. Director Integral de Servicios PYME Insurance Enterprise (\> 1000 emp.) 12/26/2018 "Compatible with Android phones - All solutions in one hand" 5/5 What do you like best about Avaya Unified Communications? Allows users to share screen on a conference call. Additionally, allows sending captured photos, video files, or file attachments. It can be installed on a phone searching for app on Google play. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? Actually, I dont have a dislike with. Avaya Equinox has all features to have a good performance through chats, conference and more. Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? The company has branches around the country and we use Equinox to make the conference and interact with each other. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/avaya-unified-communications/pricing) Avaya Unified Communications Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image") Microsoft Teams 4.4/5(19,257) [ Compare Now ](https://www.g2.com/compare/avaya-unified-communications-vs-microsoft-teams) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ced7ac8079efaa2bfefdea53d11f54bb/cisco-webex-suite.png "Product Avatar Image") Webex Suite 4.2/5(18,925) [ Compare Now ](https://www.g2.com/compare/avaya-unified-communications-vs-cisco-webex-suite) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e4029f90aa02b12ad570377a645f5ed9/zoom-workplace.png "Product Avatar Image") Zoom Workplace 4.5/5(56,556) [ Compare Now ](https://www.g2.com/compare/avaya-unified-communications-vs-zoom-workplace) ##### ##### Avaya Unified Communications Features Meeting Coordination Scheduling Video Call Recording Participant Permissions [ View More Features ](https://www.g2.com/products/avaya-unified-communications/features) ##### Categories on G2 [Video Conferencing](https://www.g2.com/categories/video-conferencing)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers) [Video Conferencing](https://www.g2.com/categories/video-conferencing)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which box office and ticketing systems are best for live entertainment venues?](https://www.g2.com/discussions/which-box-office-and-ticketing-systems-are-best-for-live-entertainment-venues)[Which release notes management platforms integrate seamlessly with existing enterprise systems?](https://www.g2.com/discussions/which-release-notes-management-platforms-integrate-seamlessly-with-existing-enterprise-systems%20)[Which HR platform has the best customer support](https://www.g2.com/discussions/which-hr-platform-has-the-best-customer-support) [What is the best all-in-one event lead retrieval and lead scoring software for a B2B team doing multiple trade shows and wanting to prioritize follow-up automatically?](https://www.g2.com/discussions/what-is-the-best-all-in-one-event-lead-retrieval-and-lead-scoring-software-for-a-b2b-team-doing-multiple-trade-shows-and-wanting-to-prioritize-follow-up-automatically)[Best software for monitoring cloud data access](https://www.g2.com/discussions/what-are-the-best-software-for-monitoring-cloud-data-access)[Pros and Cons Details](https://www.g2.com/products/avaya-unified-communications/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)