--- title: Avaya Unified Communications Reviews meta\_title: 'Avaya Unified Communications Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 42 reviews by the users' company size, role or industry to find out how Avaya Unified Communications works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 42 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Avaya Unified Communications Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Avaya Unified Communications but has limited features. Are you part of the Avaya Unified Communications team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Avaya Unified Communications (UC) is an integrated platform that consolidates multiple communication and collaboration channels into a single, cohesive system. Designed for modern enterprises, Avaya UC enables organizations to streamline communications across voice, video, messaging, and conferencing while supporting flexible work environments and seamless device mobility. Core Capabilities Avaya Unified Communications encompasses a comprehensive set of features including: Voice & Calling: VoIP, call forwarding, transfer, conferencing, and multi-line support Messaging & Presence: Instant messaging, presence awareness (showing who is available, busy, or offline), and SMS/fax capabilities Video Conferencing: Browser-based HD video conferencing with screen sharing, annotation tools, and personalized meeting rooms Collaboration: Team workspaces, calendar integration, contact management, and third-party application integration Deployment Models Avaya offers multiple UC solutions to suit different organizational needs: Avaya Cloud Office is a cloud-based Unified Communications as a Service (UCaaS) platform providing phones, apps, messaging, conferencing, video, and team meeting capabilities in a single, flexible offering. Available in Standard, Premium, and Ultimate subscription tiers, it delivers streamlined global management with minimal IT overhead. Avaya IP Office Subscription supports both traditional Telephony Users and advanced UC Users. UC Users gain mobility features including softphone applications, video calling, instant messaging, presence capabilities, and integrations with Salesforce, Outlook, and Microsoft Teams. Avaya Aura is a communications platform that can be deployed on-premises, in private cloud, or in hybrid configurations, providing a robust foundation for voice, video, messaging, and collaboration with integration for modern collaboration tools. Avaya Aura Private Cloud offers cloud-hosted UC bundles—Essentials, Advanced, and Ultra—with capabilities including telephony, voicemail, instant messaging, team conferencing, mobility, and seamless integration with Microsoft Teams and Zoom. Avaya Managed Services provides dedicated support for organizations seeking operational simplification, with tiered UC offerings and ongoing vendor management. Key Benefits Unified Experience: Single interface for all communication modes reduces context-switching and improves productivity Mobility: Work from anywhere with secure mobile access and multi-device call management Scalability: Solutions for small teams to large enterprises with flexible subscription and licensing models Integration: Seamless compatibility with Microsoft Teams, Zoom, Salesforce, and other business-critical applications Security: Enterprise-grade security with device enrollment, call detail recording, and compliance features Cost Efficiency: Cloud-based options reduce capital infrastructure investment and IT management overhead Summary Avaya Unified Communications serves organizations seeking modern, integrated communication platforms that support hybrid and remote work, reduce communication silos, and enable employees to collaborate effectively from any location. Whether deployed on-premises, in the cloud, or in hybrid configurations, Avaya UC provides the flexibility, reliability, and feature richness enterprises require. * * * Seller [Avaya](https://www.g2.com/sellers/avaya) Discussions [Avaya Unified Communications Community](https://www.g2.com/products/avaya-unified-communications/discuss) Solution Type All-in-One Overview by James Archer Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/avaya-unified-communications/pricing) ## Top-Rated Alternatives [ ![Webex Suite](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Webex Suite") Webex Suite 4.2/5(18,923) ](https://www.g2.com/products/cisco-webex-suite/reviews) [ ![Microsoft Teams](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Microsoft Teams") Microsoft Teams 4.4/5(19,253) ](https://www.g2.com/products/microsoft-teams/reviews) [ ![Zoom Workplace](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoom Workplace") Zoom Workplace 4.5/5(56,556) ](https://www.g2.com/products/zoom-workplace/reviews) [ View All Alternatives ](https://www.g2.com/products/avaya-unified-communications/competitors/alternatives) ## User Insights Average based on 42 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) AS Antonio S. Analista de segurança Enterprise (\> 1000 emp.) 3/20/2020 "Virtual meetings with flexibility." 5/5 What do you like best about Avaya Unified Communications? Complete and perfect videoconferencing solution that we use to participate in videoconferencing via computer and mobile devices. The interface is friendly, easy to use. Equinox supports high quality video and audio resolutions. It also supports PDF and powerpoint presentations through screen sharing. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? There's nothing you didn't like about Equinox. The interface, video, audio, features are excellent. Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? Equinox decided to reduce travel costs and travel time for employees because virtual meetings with Equinox have been very functional and great. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AH Amanda H. IT Project Specialist Enterprise (\> 1000 emp.) 11/7/2019 "Avaya has made telecommunications easy and remote!" 4.5/5 What do you like best about Avaya Unified Communications? Avaya has a very user friendly interface that makes it easy to operate for users of all ages. We have had great feedback from our employees about the remote access abilities as they are no longer tied to a desk to make phone calls. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? While Avaya is great once installed and in use, it is a cumbersome process to install. However we have found paths to success in circumventing these issues. Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? With Avaya, we are able to offer remote telephone access for our employees and agents. They can access office phones on their mobile device from anywhere. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Enterprise (\> 1000 emp.) 4/21/2020 "Easy and Reliable" 4.5/5 What do you like best about Avaya Unified Communications? Calling directly from lap top. Easy Use Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? Sometimes it will cut out, but that is a rare occurrence and could be more related to connectivity. Review collected by and hosted on G2.com. Recommendations to others considering Avaya Unified Communications: As a user, I've had no issues using Avaya and would recommend to others. Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? I no longer have to use my cell phone which means I don't have to manually dial and I don't need to be concerned with what country I calling or using up all the minutes on my personal cell plan. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Enterprise (\> 1000 emp.) 9/11/2019 "Perfection in phone form." 5/5 What do you like best about Avaya Unified Communications? Being able to sign in to my work phone from my mobile phone to take and make work calls. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? Requires to be connected to the work WiFi in order to work (so doesn't work off campus), however, I hear that this can be altered by the ICT department. Review collected by and hosted on G2.com. Recommendations to others considering Avaya Unified Communications: Seriously this is a great product I would highly recommend. Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? I do not have a work mobile and hate giving out my personal number to people and I often work remotely as well away fr my work phone. Avaya Equinox solves both these problems as whilst I'm at work (but away from the office) I can take and make business calls from my mobile without having to give out or reveal my mobile number. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite PA Pankaj A. Tech Support Analyst Mid-Market (51-1000 emp.) 9/12/2019 "Avaya Aura Conferencing is the most optimal tool for web conferencing " 5/5 What do you like best about Avaya Unified Communications? I like that Avaya Aura Conferencing has all the tools that allows me to create communication channels at ease. Avaya Aura Conferencing has a clean UI and UX. Ease of getting started with Avaya Aura Conferencing is among the things that I like most. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? Avaya Aura Conferencing has got all what keeps video conferencing kicking at HONO, I cannot point any hatred speech towards it. Review collected by and hosted on G2.com. Recommendations to others considering Avaya Unified Communications: Yes, try Avaya Aura Conferencing for web and video conferencing. Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? I mainly use Avaya Aura Conferencing to create communication channels that enhanve team collaboration in our agency. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Mukhtiyar A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mukhtiyar A.") MA Mukhtiyar A. Associate-IT Enterprise (\> 1000 emp.) 9/6/2019 "Avaya Conferencing Software Review" 4.5/5 What do you like best about Avaya Unified Communications? The best part of Using Avaya Aura Conferencing is the ability to video and audio call at the same time. The picture quality is way better than any other conferencing software Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? The most dislike about the application is the time it takes to connect. Iam pretty sure this is not my internet issue Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? It is way better than using any other remote tools to resolve customer issues We can call up the User and troubleshoot it at the same time Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Josue D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josue D.") JD Josue D. Jefe de marketing Enterprise (\> 1000 emp.) 9/11/2019 "Avaya Aura Conferencing" 5/5 What do you like best about Avaya Unified Communications? Avaya Aura conferencing is excellent software, the quality of the video conferences is very good in terms of audio and video, and it is easy to use. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? The lack of a mobile application prevents the software from having widespread adoption, which is a shame because it is truly very good. Review collected by and hosted on G2.com. Recommendations to others considering Avaya Unified Communications: It is very easy-to-use software and you will have very good quality in your conferences. Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? I used it to conduct video conferences with colleagues, friends, family, and clients. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated NK Nikhil K. Nikhil katoch Enterprise (\> 1000 emp.) 9/9/2019 "Avaya aura - one stop solution for your audio , video and web conferencing needs" 5/5 What do you like best about Avaya Unified Communications? Various functions it contains like private chat, call me call some one else,video quality ,VMware support etc. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? Sometimes in between connection breakup happened although network is at good speed at that time. Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? Every conferencing needs will be fulfilled by this solution. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") UU Verified User in Utilities Enterprise (\> 1000 emp.) 9/5/2019 "Experience with avaya aura conferencing." 4/5 What do you like best about Avaya Unified Communications? Avaya aura conferencing is the best software.Because it's video conferencing quality is good and it is very easy to use .Also it can be easy used by the beginners. AVAYA AURA CONFERENCING SHOULD BE APPRECIATED. Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? The only thing that I disliked is the that it can be used on computer and laptops not on mobiles.otherthan this I liked avaya aura conferencing the most. Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? Used for taking interviews anytime and at any place. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Civil Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civil Engineering") IC Verified User in Civil Engineering Mid-Market (51-1000 emp.) 9/14/2019 "Seamless Video Conferencing" 3.5/5 What do you like best about Avaya Unified Communications? There is seamless streaming of the video thus feeling of virtual meeting vanishes Review collected by and hosted on G2.com. What do you dislike about Avaya Unified Communications? too many setups , it needs to reduce the hardware component and make more cloud friendly applications Review collected by and hosted on G2.com. What problems is Avaya Unified Communications solving and how is that benefiting you? We have multi location offices, where connecting a meeting is difficult , either team has to fly or travel just to attend meetings, This has reduced the travels for meetings Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/avaya-unified-communications/pricing) Avaya Unified Communications Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image") Microsoft Teams 4.4/5(19,253) [ Compare Now ](https://www.g2.com/compare/avaya-unified-communications-vs-microsoft-teams) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ced7ac8079efaa2bfefdea53d11f54bb/cisco-webex-suite.png "Product Avatar Image") Webex Suite 4.2/5(18,923) [ Compare Now ](https://www.g2.com/compare/avaya-unified-communications-vs-cisco-webex-suite) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e4029f90aa02b12ad570377a645f5ed9/zoom-workplace.png "Product Avatar Image") Zoom Workplace 4.5/5(56,556) [ Compare Now ](https://www.g2.com/compare/avaya-unified-communications-vs-zoom-workplace) ##### ##### Avaya Unified Communications Features Meeting Coordination Scheduling Video Call Recording Participant Permissions [ View More Features ](https://www.g2.com/products/avaya-unified-communications/features) ##### Categories on G2 [Video Conferencing](https://www.g2.com/categories/video-conferencing)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers) [Video Conferencing](https://www.g2.com/categories/video-conferencing)[UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which box office and ticketing systems are best for live entertainment venues?](https://www.g2.com/discussions/which-box-office-and-ticketing-systems-are-best-for-live-entertainment-venues)[Which release notes management platforms integrate seamlessly with existing enterprise systems?](https://www.g2.com/discussions/which-release-notes-management-platforms-integrate-seamlessly-with-existing-enterprise-systems%20)[Which HR platform has the best customer support](https://www.g2.com/discussions/which-hr-platform-has-the-best-customer-support) [What is the best all-in-one event lead retrieval and lead scoring software for a B2B team doing multiple trade shows and wanting to prioritize follow-up automatically?](https://www.g2.com/discussions/what-is-the-best-all-in-one-event-lead-retrieval-and-lead-scoring-software-for-a-b2b-team-doing-multiple-trade-shows-and-wanting-to-prioritize-follow-up-automatically)[Best software for monitoring cloud data access](https://www.g2.com/discussions/what-are-the-best-software-for-monitoring-cloud-data-access)[Pros and Cons Details](https://www.g2.com/products/avaya-unified-communications/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)