--- title: Avaya Unified Communications Reviews meta_title: 'Avaya Unified Communications Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 42 reviews by the users' company size, role or industry to find out how Avaya Unified Communications works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 42 scale: '5' date_modified: '2026-08-07' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Avaya Unified Communications Reviews **Vendor:** Avaya **Category:** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Average Rating:** 4.2/5.0 **Total Reviews:** 42 ## About Avaya Unified Communications Avaya Unified Communications (UC) is an integrated platform that consolidates multiple communication and collaboration channels into a single, cohesive system. Designed for modern enterprises, Avaya UC enables organizations to streamline communications across voice, video, messaging, and conferencing while supporting flexible work environments and seamless device mobility. Core Capabilities Avaya Unified Communications encompasses a comprehensive set of features including: Voice & Calling: VoIP, call forwarding, transfer, conferencing, and multi-line support Messaging & Presence: Instant messaging, presence awareness (showing who is available, busy, or offline), and SMS/fax capabilities Video Conferencing: Browser-based HD video conferencing with screen sharing, annotation tools, and personalized meeting rooms Collaboration: Team workspaces, calendar integration, contact management, and third-party application integration Deployment Models Avaya offers multiple UC solutions to suit different organizational needs: Avaya Cloud Office is a cloud-based Unified Communications as a Service (UCaaS) platform providing phones, apps, messaging, conferencing, video, and team meeting capabilities in a single, flexible offering. Available in Standard, Premium, and Ultimate subscription tiers, it delivers streamlined global management with minimal IT overhead. Avaya IP Office Subscription supports both traditional Telephony Users and advanced UC Users. UC Users gain mobility features including softphone applications, video calling, instant messaging, presence capabilities, and integrations with Salesforce, Outlook, and Microsoft Teams. Avaya Aura is a communications platform that can be deployed on-premises, in private cloud, or in hybrid configurations, providing a robust foundation for voice, video, messaging, and collaboration with integration for modern collaboration tools. Avaya Aura Private Cloud offers cloud-hosted UC bundles—Essentials, Advanced, and Ultra—with capabilities including telephony, voicemail, instant messaging, team conferencing, mobility, and seamless integration with Microsoft Teams and Zoom. Avaya Managed Services provides dedicated support for organizations seeking operational simplification, with tiered UC offerings and ongoing vendor management. Key Benefits Unified Experience: Single interface for all communication modes reduces context-switching and improves productivity Mobility: Work from anywhere with secure mobile access and multi-device call management Scalability: Solutions for small teams to large enterprises with flexible subscription and licensing models Integration: Seamless compatibility with Microsoft Teams, Zoom, Salesforce, and other business-critical applications Security: Enterprise-grade security with device enrollment, call detail recording, and compliance features Cost Efficiency: Cloud-based options reduce capital infrastructure investment and IT management overhead Summary Avaya Unified Communications serves organizations seeking modern, integrated communication platforms that support hybrid and remote work, reduce communication silos, and enable employees to collaborate effectively from any location. Whether deployed on-premises, in the cloud, or in hybrid configurations, Avaya UC provides the flexibility, reliability, and feature richness enterprises require. ## Avaya Unified Communications Pros & Cons **What users like:** - Users praise the **ease of implementation and intuitive interface** of Avaya Unified Communications, enhancing overall productivity. (3 reviews) - Users value the **effective communication** tools of Avaya UCaaS, enhancing connectivity through VoIP, messaging, and video features. (1 reviews) - Users love the **customizability** of Avaya UCaaS, enhancing communication through personalized features and seamless integration options. (1 reviews) - Users value the **extensive customization** options in Avaya UCaaS, enhancing their communication experience with tailored features. (1 reviews) - Users value the **easy implementation** of Avaya Unified Communications, enhancing user experience with intuitive handling. (1 reviews) - Easy Integration (1 reviews) - Easy Interface (1 reviews) - File Sharing (1 reviews) - Flexibility (1 reviews) - Implementation Ease (1 reviews) **What users dislike:** - Users experience **call drops** and audio issues with Avaya Unified Communications, impacting communication quality significantly. (2 reviews) - Users face **connection issues** with Avaya, including dropped calls and audio quality inconsistencies affecting communication effectiveness. (2 reviews) - Users often face **audio issues** with Avaya, leading to dropped calls and interruptions during communication. (1 reviews) - Users report **audio problems** with Avaya, including dropped calls and glitches that disrupt communication quality. (1 reviews) - Users often face **call connectivity issues** , requiring careful configuration to prevent errors and call drops. (1 reviews) - Connectivity Issues (1 reviews) - Glitches (1 reviews) - Internet Dependency (1 reviews) - Missed Calls (1 reviews) - Poor Call Quality (1 reviews) ## Avaya Unified Communications Reviews ### 1. Avaya Equinox Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2018 **What do you like best about Avaya Unified Communications?** I liked the ease of differentiating client calls to personal phone call. I can call other phones with my cell phone with the office phone's number showing up on their caller id. **What do you dislike about Avaya Unified Communications?** I did not like the connectivity when there is not wifi available. I would not use it when I am relying on data from my cell phone. **Recommendations to others considering Avaya Unified Communications:** I would recommend trying out the service under certain circumstances to know when you will receive good phone quality **What problems is Avaya Unified Communications solving and how is that benefiting you?** It allowed me to use my office phone while I was on the road and traveling. ### 2. Powerful **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Utilities | Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2019 **What do you like best about Avaya Unified Communications?** It is very powerful and feature rich. It does pretty much everything you will every need **What do you dislike about Avaya Unified Communications?** Cost, very expensive. Could be more end user-friendly. **Recommendations to others considering Avaya Unified Communications:** Excellent product, all the bells and whistles that work great together. Plan a little extra time for training. A little different at first but once used to it simple to use. **What problems is Avaya Unified Communications solving and how is that benefiting you?** Streamlined. having everything handled in one location and not having to connect several platforms together. ### 3. Avaya Equinox **Rating:** 3.0/5.0 stars **Reviewed by:** Zack P. | Law Clerk, Law Practice, Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2018 **What do you like best about Avaya Unified Communications?** Connectivity and ability to work remotely **What do you dislike about Avaya Unified Communications?** Log out errors where your information gets removed randomly **What problems is Avaya Unified Communications solving and how is that benefiting you?** Remote communication/ability to use office phone at home ### 4. Not a bad solution **Rating:** 3.0/5.0 stars **Reviewed by:** Yvonne C. | Disney Travel Professional, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2018 **What do you like best about Avaya Unified Communications?** I really liked the ease of use. I'm not tech savvy and I could figure it out on my own. **What do you dislike about Avaya Unified Communications?** I think what I disliked the most was the price. I have a hard time justifying what I'm using it for for the price. **What problems is Avaya Unified Communications solving and how is that benefiting you?** We used it for keeping connecting with our customers. I realized there benefit was the ability to stay connected without a teley hooked to the wall. ## Avaya Unified Communications Discussions - [Always get a ringing tone though receiver is picked at other end](https://www.g2.com/discussions/27817-always-get-a-ringing-tone-though-receiver-is-picked-at-other-end) - 1 upvote - [View Avaya Unified Communications pricing details and edition comparison](https://www.g2.com/products/avaya-unified-communications/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+16%3A52%3A31+-0500&secure%5Bsession_id%5D=9d823c78-95d2-4a81-9a3d-9297c2860fa1&secure%5Btoken%5D=a721e5019e108e1ee7782e79ee3cf2da46568bd78ea276af44771b71a1a3bfae&format=llm_user) ## Avaya Unified Communications Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Real-Time Chat - Hand Raising - File Sharing - Private Chat - Real-Time Chat **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Video Call Recording - Participant Permissions - One-Click Join - Video Streaming - On-Demand Recording - Call Recording - Call Recording - Event Scheduling **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Additional Functionality** - Video Support - AI/Machine Learning - Attendance Management - Collaboration Tools - Single Sign On - Registration Management - Email Management - Calendar Management - Transcripts/Chat History - Activity Dashboard - Data Security - Document Storage - Document Management - Alerts/Notifications - Customizable Branding - Two-Way Audio & Video - Drag & Drop - Conferencing - Breakout Rooms - Third-Party Integrations - API - Generative AI - Chat/Messaging - Whiteboard - Reminders - Reporting & Statistics - Meeting Management - Brainstorming - Presentation Streaming - Surveys & Feedback - Mobile Access - Video Conferencing - User Management - AI Copilot - SSL Security - File Transfer - Email Reminders - Remote Access/Control - Content Management - Microsoft Outlook Integration - CRM - Auto Framing - On-Demand Webcasting - Automatic Transcription - Two Way Audio & Video - User Profiles - Video Management - Polls/Voting - Event Management - Brand Management - HD Audio/Video - Presentation Tools - Communication Management - Host Controls **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Avaya Unified Communications Alternatives - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - 4.2/5.0 (17,668 reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - 4.4/5.0 (17,651 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,567 reviews)