# Best Enterprise Contact Center Workforce Software ## How Many Contact Center Workforce Software Products Does G2 Track? **Total Products under this Category:** 97 ### Category Stats (Aug 2026) - **Average Rating:** 4.22/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Peopleware (+0.51%) - Among all products in this category, Peopleware recorded the largest rating increase compared to last month _Last updated: August 05, 2026_ ## How Does G2 Rank Contact Center Workforce Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 24,000+ Authentic Reviews - 97+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Contact Center Workforce Software ![G2 Grid® for Contact Center Workforce Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center-workforce/grids.png?focus%5B%5D=5494&focus%5B%5D=4215&focus%5B%5D=16976&focus%5B%5D=348&focus%5B%5D=55256&focus%5B%5D=9132&focus%5B%5D=377&focus%5B%5D=5511) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Genesys Cloud CX, Verint Workforce Management, Five9 Intelligent Cloud Contact Center Platform, ServiceNow Customer Service Management, Calabrio ONE, NICE CXone, and Talkdesk. Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-workforce/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=verint-workforce-management&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=calabrio-one&focus%5B%5D=nice-cxone&focus%5B%5D=talkdesk&segment=enterprise) **Sponsored** ### SAP Service Cloud SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=54&secure%5Bchosen_at%5D=2026-08-05T22%3A32%3A17Z&secure%5Bdisplayable_resource_id%5D=54&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=54&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=135229&secure%5Bresource_id%5D=54&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-workforce%2Fenterprise%3Fopen_modal_url%3D%252Fproducts%252Favaya-experience-platform%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fcontact-center-workforce%25252Fenterprise%2526source%253Dcategory&secure%5Btoken%5D=bbd99d2cf3d88cb529184d8ce70ecfd7afe96f64ada3e443aa397177966b3491&secure%5Burl%5D=https%3A%2F%2Fwww.sap.com%2Fdocuments%2F2024%2F06%2Fa08d87f1-c07e-0010-bca6-c68f7e60039b.rc.html%3Fcampaigncode%3DCRM-YD25-CEX-407335%26source%3DSERVICE-click-campaign-G2&secure%5Burl_type%5D=custom_url) ### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/pt/products/agentforce-service-formerly-salesforce-service-cloud/reviews) Salesforce Service Cloud é o CRM de serviço com IA número 1 do mundo, onde humanos com agentes de IA impulsionam o sucesso do cliente juntos. O Service Cloud permite colaboração perfeita entre agentes de IA e humanos, para todo tipo de serviço, em qualquer canal e em qualquer indústria, para oferecer experiências sem esforço desde o primeiro contato até a resolução final. Com agentes autônomos, você pode transformar interações de baixo contato e alto volume em experiências sem contato, transferindo-as perfeitamente para seus agentes humanos apenas quando necessário para interações mais complexas de alto contato. A IA integrada no fluxo de trabalho ajuda suas equipes de serviço a alcançar novos níveis de produtividade, impulsionar uma melhor satisfação do cliente e impulsionar o crescimento. Todas essas capacidades são construídas na Plataforma Salesforce com Agentforce e Data Cloud, permitindo que organizações de serviço ao redor do mundo: - Ofereçam suporte proativo com dados de seus produtos, ativos e serviços - Forneçam serviço 24/7 em vários canais e resolvam problemas rapidamente com agentes de IA - Aumentem a produtividade e acelerem o crescimento com uma plataforma integrada **Average Rating:** 4.4/5.0 **Total Reviews:** 6,969 #### How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)? - **the product tem sido um bom parceiro comercial?:** 8.7/10 (Category avg: 8.8/10) - **Automação:** 8.3/10 (Category avg: 8.1/10) - **Análise de desempenho:** 8.3/10 (Category avg: 8.3/10) - **Gestão Intradiária:** 7.7/10 (Category avg: 8.2/10) #### Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)? - **Vendedor:** [Salesforce](https://www.g2.com/pt/sellers/salesforce) - **Website da Empresa:** www.salesforce.com - **Ano de Fundação:** 1999 - **Localização da Sede:** San Francisco, CA - **Twitter:** @salesforce 579,511 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website) 83,223 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Administrador do Salesforce, Desenvolvedor Salesforce - **Top Industries:** Tecnologia da Informação e Serviços, Software de Computador - **Company Size:** 42% Medium, 37% Large #### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários adoram a **facilidade de uso** do Serviço Agentforce, apreciando a configuração rápida e os recursos úteis. - Os usuários apreciam a **interface amigável e as capacidades de relatórios eficazes** do Agentforce Service, melhorando a eficiência do gerenciamento de casos. - Os usuários apreciam a **gestão de casos simplificada** do Agentforce Service, que facilita a organização e a transferência entre departamentos. - Os usuários valorizam a **eficiência** do Serviço Agentforce, permitindo uma configuração perfeita e gestão simplificada das tarefas de atendimento ao cliente. - Os usuários apreciam os **guias úteis e a facilidade de configuração** , melhorando sua experiência geral com o Salesforce Service Cloud. ##### Cons - Os usuários acham que a **complexidade** do Serviço Agentforce pode exigir treinamento e planejamento extensivos para uso eficaz. - Os usuários acham a **curva de aprendizado íngreme** para novos usuários, exigindo tempo considerável e planejamento para utilizar totalmente os recursos. - Os usuários acham a **curva de aprendizado íngreme** do serviço Agentforce desafiadora, especialmente para a integração de novos membros da equipe. - Os usuários acham que o **preço e os complementos são caros** , exigindo um planejamento cuidadoso para gerenciar os custos de licença de forma eficaz. - Os usuários acham a **usabilidade complexa** do Serviço Agentforce desafiadora, especialmente durante a configuração e personalização para recursos avançados. #### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)? **["A Evolução do Serviço: Ligando a Lacuna Entre Dados e Ação."](https://www.g2.com/pt/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)** **Rating:** 4.0/5.0 stars _— Naampreet K._ [Read full review](https://www.g2.com/pt/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220) **[""Revisão de Uso Diário do Salesforce Service Cloud em Cobranças""](https://www.g2.com/pt/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)** **Rating:** 5.0/5.0 stars _— Arnold D._ [Read full review](https://www.g2.com/pt/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648) #### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)? - [Como o Salesforce Service Cloud contribui para criar uma experiência de atendimento ao cliente mais responsiva e eficiente?](https://www.g2.com/pt/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote - [Como o Salesforce Service Cloud está sendo usado para melhorar a eficiência operacional e a experiência do usuário em seu campo específico?](https://www.g2.com/pt/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments - [What does customer self service require?](https://www.g2.com/pt/discussions/what-does-customer-self-service-require) - [O que é a comunidade de clientes do Salesforce?](https://www.g2.com/pt/discussions/what-is-salesforce-customer-community) - 2 comments - [What is feedback management system?](https://www.g2.com/pt/discussions/what-is-feedback-management-system) ### [Genesys Cloud CX](https://www.g2.com/pt/products/genesys-cloud-cx/reviews) Genesys Cloud CX® é uma solução de Orquestração de Experiência Potencializada por IA que permite às organizações coordenar interações com clientes e funcionários em todos os pontos de contato. Ao conectar dados, sistemas e fluxos de trabalho em tempo real, ajuda as empresas a oferecer experiências mais consistentes e personalizadas que melhoram a lealdade, a eficiência e os resultados gerais dos negócios. A solução reúne IA; engajamento de voz e digital; roteamento inteligente e automação; gestão de engajamento da força de trabalho; e orquestração de jornada de ponta a ponta em uma única solução unificada na nuvem. Sua arquitetura aberta e flexível permite que as organizações se integrem facilmente aos sistemas existentes, reduzindo a complexidade enquanto criam uma experiência mais conectada entre canais e possibilitando a inovação sem interrupções. As organizações usam o Genesys Cloud CX para acelerar o tempo de geração de valor por meio de implantação rápida e capacidades fáceis de implementar, enquanto reduzem o custo de atendimento com automação impulsionada por IA. A personalização em tempo real e as interações com consciência de contexto ajudam a melhorar a satisfação do cliente, enquanto as capacidades nativas de IA aumentam a produtividade dos agentes, simplificam os fluxos de trabalho e apoiam uma tomada de decisão mais rápida e informada. Uma camada de dados unificada fornece insights em tempo real e garante experiências contínuas entre canais, eliminando silos e melhorando a visibilidade em todas as operações. A governança de IA integrada apoia a adoção segura, em conformidade e explicável, o que é especialmente importante para indústrias regulamentadas. Projetada para escala empresarial, a plataforma oferece alta disponibilidade, estabilidade e segurança, com a escalabilidade e flexibilidade para suportar operações globais e necessidades de negócios em evolução, mantendo a resiliência. O Genesys Cloud CX é amplamente utilizado por organizações de todos os tamanhos para orquestrar experiências personalizadas de clientes em escala, melhorar a eficiência, simplificar a pilha de tecnologia e impulsionar um ROI mensurável. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,468 #### How Do G2 Users Rate Genesys Cloud CX? - **the product tem sido um bom parceiro comercial?:** 8.5/10 (Category avg: 8.8/10) - **Automação:** 8.1/10 (Category avg: 8.1/10) - **Análise de desempenho:** 8.5/10 (Category avg: 8.3/10) - **Gestão Intradiária:** 8.5/10 (Category avg: 8.2/10) #### Who Is the Company Behind Genesys Cloud CX? - **Vendedor:** [Genesys](https://www.g2.com/pt/sellers/genesys) - **Website da Empresa:** www.genesys.com - **Ano de Fundação:** 1990 - **Localização da Sede:** Menlo Park, CA - **Twitter:** @Genesys 32,180 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website) 8,569 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Advogado de Caso, Gerente - **Top Industries:** Tecnologia da Informação e Serviços, Serviços Financeiros - **Company Size:** 45% Medium, 40% Large #### What Do G2 Reviewers Say About Genesys Cloud CX? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários acham o Genesys Cloud CX **excepcionalmente fácil de usar** , capacitando os usuários de negócios a gerenciar configurações de forma independente. - Os usuários valorizam a **evolução contínua de recursos** do Genesys Cloud CX, melhorando as operações do centro de contato e a satisfação do usuário. - Os usuários valorizam a **confiabilidade** do Genesys Cloud CX, elogiando sua acessibilidade e suporte para a continuidade dos negócios. - Os usuários valorizam a **eficiência** do Genesys Cloud CX, aumentando a agilidade e simplificando as operações do centro de contato em vários canais. - Os usuários apreciam a **interface intuitiva** do Genesys Cloud CX, melhorando a gestão das interações com clientes e o desempenho da força de trabalho. ##### Cons - Os usuários observam os **recursos limitados** do Genesys Cloud CX, particularmente na tradução de voz e na disponibilidade de ferramentas. - Os usuários observam as **funcionalidades ausentes** no Genesys Cloud CX, incluindo personalização limitada do painel e opções de relatórios complexas. - Os usuários acham a **complexidade da interface** desafiadora, especialmente para os novatos que navegam por múltiplas funcionalidades e configurações. - Os usuários acham as **capacidades de relatório inadequadas** do Genesys Cloud CX frustrantes, exigindo esforço extra para obter insights básicos. - Os usuários acham a **curva de aprendizado íngreme** com o Genesys Cloud CX, pois a interface e os recursos podem ser confusos inicialmente. #### What Are Recent G2 Reviews of Genesys Cloud CX? **["Poder Omnicanal Centralizado com Relatórios em Tempo Real Perspicazes"](https://www.g2.com/pt/survey_responses/genesys-cloud-cx-review-13150184)** **Rating:** 5.0/5.0 stars _— Usuário Verificado em Tecnologia da Informação e Serviços_ [Read full review](https://www.g2.com/pt/survey_responses/genesys-cloud-cx-review-13150184) **["Configuração Sem Esforço, Integrações Poderosas"](https://www.g2.com/pt/survey_responses/genesys-cloud-cx-review-12997137)** **Rating:** 5.0/5.0 stars _— Lucas A._ [Read full review](https://www.g2.com/pt/survey_responses/genesys-cloud-cx-review-12997137) #### What Are G2 Users Discussing About Genesys Cloud CX? - [Para que é usado o Genesys Cloud CX?](https://www.g2.com/pt/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/pt/discussions/what-kind-of-software-is-zendesk) - 2 comments - [Quais são os 4 benefícios mais importantes do Active Directory?](https://www.g2.com/pt/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [O que o Genesys Cloud para Salesforce faz?](https://www.g2.com/pt/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/pt/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### [Verint Workforce Management](https://www.g2.com/products/verint-workforce-management/reviews) Verint Workforce Management is an AI-powered solution that forecasts your customer demand, analyzes and predicts the number of employees needed, and optimizes employee schedules to align with demand across contact center and back-office operations, to help you meet your CX and efficiency goals. We provide industry-leading forecasting accuracy (+/- 95%), the most flexibility in employee scheduling, and AI-derived data insights and dashboards for faster, better decision making. Verint WFM customers have achieved such AI-powered business outcomes as: 20% increase in employee productivity, 20%-30% reduction in employee attrition, 5%-10% increase in NPS / CSAT scores, 35% increase in manager capacity. Verint WFM is part of Verint Open Platform, which helps your customer service operations lower costs and elevate EX and CX with AI-powered bots that automate CX workflows. The Verint Platform has the broadest range of CX Automation solutions, including Agent Copilot Bots, Knowledge Management, Intelligent Virtual Assistants and more. The Platform and solutions are scalable from SMB customers to global enterprises, and can be deployed on-premises, single or multi-tenant cloud, or a hybrid mix. **Average Rating:** 4.2/5.0 **Total Reviews:** 207 #### How Do G2 Users Rate Verint Workforce Management? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10) - **Automation:** 7.8/10 (Category avg: 8.1/10) - **Performance Analysis:** 7.9/10 (Category avg: 8.3/10) - **Intraday Management:** 8.4/10 (Category avg: 8.2/10) #### Who Is the Company Behind Verint Workforce Management? - **Seller:** [Verint](https://www.g2.com/sellers/verint) - **Year Founded:** 1994 - **HQ Location:** Melville, New York - **Twitter:** @Verint 7,739 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website) 4,343 employees on LinkedIn® - **Ownership:** Thoma Bravo #### Who Uses This Product? - **Top Industries:** Insurance, Financial Services - **Company Size:** 55% Large, 35% Medium #### What Do G2 Reviewers Say About Verint Workforce Management? _AI-generated summary from verified user reviews_ ##### Pros - Users find Verint Workforce Management to be **extremely user friendly** , making processes easy to learn and understand. - Users highlight the **efficiency** of Verint Workforce Management, praising its real-time capabilities and time-saving features. - Users appreciate the **ease of scheduling and real-time updates** offered by Verint Workforce Management for effective agent management. - Users value the **robust features** of Verint Workforce Management, enhancing operational efficiency and supporting diverse business needs. - Users appreciate the **real-time monitoring and reporting** features of Verint Workforce Management for effective agent management. ##### Cons - Users find **limited customization** options frustrating, wishing for more granular control over dashboard and reporting features. - Users often struggle with a **steep learning curve** and find the interface of Verint Workforce Management unintuitive. - Users find the **user interface cumbersome** compared to competitors, with navigation issues affecting overall experience. - Users feel Verint Workforce Management is **missing key features** that hinder detailed reporting and configuration ease. - Users find **reporting poor** in Verint Workforce Management, highlighting delays and difficulties in navigating modules. #### What Are Recent G2 Reviews of Verint Workforce Management? **["Robust WFM Solution with Room for Improvement"](https://www.g2.com/survey_responses/verint-workforce-management-review-13001389)** **Rating:** 4.0/5.0 stars _— Joe B._ [Read full review](https://www.g2.com/survey_responses/verint-workforce-management-review-13001389) **["Staffing made easy"](https://www.g2.com/survey_responses/verint-workforce-management-review-13024202)** **Rating:** 5.0/5.0 stars _— Edward R._ [Read full review](https://www.g2.com/survey_responses/verint-workforce-management-review-13024202) #### What Are G2 Users Discussing About Verint Workforce Management? - [What are the benefits and drawbacks of using Verint Workforce Management for employee scheduling?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-verint-workforce-management-for-employee-scheduling) - 1 comment - [What is Verint Workforce Management used for?](https://www.g2.com/discussions/what-is-verint-workforce-management-used-for) - 1 comment - [What is the best workforce management software?](https://www.g2.com/discussions/verint-workforce-management-what-is-the-best-workforce-management-software) - [How do you request time off in Verint?](https://www.g2.com/discussions/how-do-you-request-time-off-in-verint) - 1 comment - [What does workforce management software do?](https://www.g2.com/discussions/verint-workforce-management-what-does-workforce-management-software-do) ### [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. **Average Rating:** 4.1/5.0 **Total Reviews:** 604 #### How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10) - **Automation:** 8.0/10 (Category avg: 8.1/10) - **Performance Analysis:** 8.1/10 (Category avg: 8.3/10) - **Intraday Management:** 8.3/10 (Category avg: 8.2/10) #### Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform? - **Seller:** [Five9](https://www.g2.com/sellers/five9) - **Company Website:** www.Five9.com - **Year Founded:** 2001 - **HQ Location:** San Ramon, CA - **Twitter:** @Five9 14,856 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ab47fa8489c7a54b5afa3a30c5a95276dbcdfd37f1e12bcd69df7e9622d7f85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16827%2F&secure%5Burl_type%5D=linkedin_company_website) 3,127 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative, Manager - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 56% Medium, 23% Small #### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **user-friendly interface** of Five9, finding it simple to navigate and easy to implement. - Users praise the **responsive customer support** of Five9, highlighting its priority in addressing concerns promptly. - Users value the **exceptional customer service** of Five9, highlighting responsiveness and helpfulness in their experience. - Users appreciate the **responsive and helpful support** from Five9, enhancing their overall experience and integration capabilities. - Users value the **efficiency** of Five9, benefiting from impressive features that enhance customer interactions and productivity monitoring. ##### Cons - Users face **call issues** that hinder accurate reporting and performance assessment, complicating the contact center experience. - Users note **missing features** like a modern UI and efficient search options, impacting usability and functionality. - Users find the **complexity** of Five9's interface and reporting features to be quite challenging and confusing. - Users report **technical issues** with Five9, including slow support responses and occasional glitches disrupting service. - Users report that **poor customer support** leads to frustrating delays and challenges in issue resolution and setup. #### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform? **["User-Friendly Platform with Excellent Agent Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)** **Rating:** 5.0/5.0 stars _— Kimika W._ [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794) **["Fast, Intuitive Web-Based Platform with Reliable Support"](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)** **Rating:** 5.0/5.0 stars _— Aldo O._ [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120) #### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform? - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software) - [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost) - [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments ### [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) ServiceNow's Customer Service Management (CSM) transforms customer service experiences with AI-powered workflows and AI agents that help you accelerate customer self-service, boost agent productivity, and speed up resolution time. With CSM, your organization can: - Deflect calls and increase satisfaction by enabling customers to self-serve answers and actions via an AI-powered conversational chat. - Increase capacity to handle more cases, extend business hours, and manage routine tasks with AI agents. - Save agents time with AI-generated case histories, case summaries, and suggested resolutions. - Integrate with top CCaaS solutions to unify routing, centralize call and work management, and boost agent efficiency on one AI-powered workspace. - Resolve issues quickly and consistently by automating tasks, uncovering bottlenecks, and improving processes. - Get up and running quickly and maintain a low TCO with continuous innovation in one extensible AI platform. Harness the power of AI, data and workflows to delight customers and deliver on what they want quickly, drive unprecedented agent productivity, and foster a whole new level of customer loyalty. **Average Rating:** 4.4/5.0 **Total Reviews:** 477 #### How Do G2 Users Rate ServiceNow Customer Service Management? - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 8.8/10) - **Automation:** 8.4/10 (Category avg: 8.1/10) - **Performance Analysis:** 8.5/10 (Category avg: 8.3/10) - **Intraday Management:** 7.9/10 (Category avg: 8.2/10) #### Who Is the Company Behind ServiceNow Customer Service Management? - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** www.servicenow.com - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow 55,548 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8f146dd2da6255ae21db2f89043b268912043fe250660dfee40ba3c0574bb1ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F29352%2F&secure%5Burl_type%5D=linkedin_company_website) 35,081 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Associate Consultant, Senior Software Engineer - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 45% Large, 28% Medium #### What Do G2 Reviewers Say About ServiceNow Customer Service Management? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of ServiceNow CSM, benefiting from streamlined automation and centralized workflows. - Users value the **seamless integration and automation** of ServiceNow CSM, enhancing customer lifecycle and improving issue resolution. - Users commend the **efficiency** of ServiceNow CSM, streamlining processes and expediting issue resolution significantly. - Users appreciate the **smooth workflow** of ServiceNow's Case Management features, enhancing efficiency and agent effectiveness. - Users value the **automation capabilities** of ServiceNow CSM, which significantly enhance issue resolution and team productivity. ##### Cons - Users find the **learning curve to be complicated** , requiring significant understanding for effective implementation and integration. - Users find the **steep learning curve** of ServiceNow Customer Service Management challenging, requiring skilled help and thorough training. - Users feel the **limited customization** restricts adaptability for project tracking and ticket email formatting clarity. - Users find the **complexity** of ServiceNow Customer Service Management challenging, requiring significant time for setup and understanding. - Users note a need for **interface improvements** to enhance self-service branding and data model flexibility in ServiceNow. #### What Are Recent G2 Reviews of ServiceNow Customer Service Management? **["Facilitate Problem Management with Detailed Ticketing"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317)** **Rating:** 5.0/5.0 stars _— David C._ [Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13023317) **["ServiceNow CSM: Unified, AI-Powered Omnichannel Platform with Intuitive Case Management"](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596)** **Rating:** 4.0/5.0 stars _— Shubhangi G._ [Read full review](https://www.g2.com/survey_responses/servicenow-customer-service-management-review-13047596) #### What Are G2 Users Discussing About ServiceNow Customer Service Management? - [What is ServiceNow Customer Service Management used for?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management-used-for) - 1 comment - [What does ServiceNow Customer Service Management do?](https://www.g2.com/discussions/what-does-servicenow-customer-service-management-do) - [What is ServiceNow service management?](https://www.g2.com/discussions/what-is-servicenow-service-management) - 1 comment - [Is service now a CRM tool?](https://www.g2.com/discussions/is-service-now-a-crm-tool) - 2 comments - [What is ServiceNow customer service management?](https://www.g2.com/discussions/what-is-servicenow-customer-service-management) - 1 comment ### [Calabrio ONE](https://www.g2.com/pt/products/calabrio-one/reviews) Calabrio ONE agora é Verint. As capacidades de engajamento da força de trabalho e inteligência de centro de contato que você conhecia como Calabrio ONE agora são oferecidas através da Plataforma de Automação CX da Verint – com capacidades de IA ampliadas, integrações mais profundas e o mesmo foco na experiência do agente e nos resultados do cliente. A Plataforma de Automação CX da Verint ajuda os centros de contato a automatizar fluxos de trabalho de CX e entregar resultados mensuráveis. Construída para operar na sua infraestrutura existente, ela se integra com qualquer CCaaS, CRM ou modelo de IA. Impulsionada por um Hub de Dados CX compartilhado e pela IA Verint Da Vinci™, a plataforma aprende com cada interação para impulsionar a automação em autoatendimento, suporte ao agente, análises, qualidade e engajamento da força de trabalho. **Average Rating:** 4.4/5.0 **Total Reviews:** 427 #### How Do G2 Users Rate Calabrio ONE? - **the product tem sido um bom parceiro comercial?:** 8.8/10 (Category avg: 8.8/10) - **Automação:** 8.7/10 (Category avg: 8.1/10) - **Análise de desempenho:** 8.9/10 (Category avg: 8.3/10) - **Gestão Intradiária:** 8.9/10 (Category avg: 8.2/10) #### Who Is the Company Behind Calabrio ONE? - **Vendedor:** [Verint](https://www.g2.com/pt/sellers/verint) - **Website da Empresa:** www.verint.com - **Ano de Fundação:** 1994 - **Localização da Sede:** Melville, New York - **Twitter:** @Verint 7,739 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website) 4,343 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Investigador de Risco, Analista de Força de Trabalho - **Top Industries:** Serviços ao Consumidor, Hospital e Cuidados de Saúde - **Company Size:** 53% Medium, 35% Large #### What Do G2 Reviewers Say About Calabrio ONE? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários consideram a **facilidade de uso** do Calabrio ONE uma vantagem vital, simplificando significativamente os fluxos de trabalho e aumentando a eficiência. - Os usuários valorizam a **eficiência que economiza tempo** do Calabrio ONE, transformando tarefas longas em processos rápidos e simplificados. - Os usuários destacam a **facilidade de uso** e as atualizações regulares do Calabrio ONE, aumentando a eficiência e satisfação da equipe. - Os usuários valorizam o **recurso de agendamento flexível** do Calabrio ONE, aumentando a satisfação dos funcionários em ambientes dinâmicos. - Os usuários apreciam o **suporte ao cliente** da Calabrio ONE, especialmente o serviço atencioso do seu Gerente de Sucesso do Cliente. ##### Cons - Os usuários acham a **relato inadequado** e o suporte confuso do Calabrio ONE frustrante, impactando a usabilidade e a eficiência. - Os usuários experimentam **relatórios deficientes** com o Calabrio ONE devido à complexidade, inconsistências e falta de suporte personalizado. - Os usuários expressam preocupações sobre os **recursos limitados** do Calabrio ONE, impactando a usabilidade e a eficácia geral. - Os usuários expressam preocupação com a **análise de dados imprecisa** , o que mina a confiança na confiabilidade dos resultados dos relatórios. - Os usuários acham a **interface não intuitiva** , enfrentando desafios para navegar pelos recursos e utilizar o Insights de forma eficaz. #### What Are Recent G2 Reviews of Calabrio ONE? **["Agendamento Claro e Intuitivo com Ajustes de Turno Baseados em IA"](https://www.g2.com/pt/survey_responses/calabrio-one-review-13203653)** **Rating:** 4.5/5.0 stars _— Meint A._ [Read full review](https://www.g2.com/pt/survey_responses/calabrio-one-review-13203653) **["Um Grande Investimento Que Otimizou Nosso Fluxo de Trabalho e Gestão de Chamadas de CRM"](https://www.g2.com/pt/survey_responses/calabrio-one-review-13193204)** **Rating:** 4.5/5.0 stars _— Chamir M._ [Read full review](https://www.g2.com/pt/survey_responses/calabrio-one-review-13193204) #### What Are G2 Users Discussing About Calabrio ONE? - [Para que é usado o Calabrio ONE?](https://www.g2.com/pt/discussions/what-is-calabrio-one-used-for) - [What is calabrio WFM?](https://www.g2.com/pt/discussions/what-is-calabrio-wfm) - 1 comment - [Is calabrio owned by Cisco?](https://www.g2.com/pt/discussions/is-calabrio-owned-by-cisco) - [What does calabrio one do?](https://www.g2.com/pt/discussions/what-does-calabrio-one-do) - [How much does calabrio cost?](https://www.g2.com/pt/discussions/how-much-does-calabrio-cost) ### [NICE CXone](https://www.g2.com/pt/products/nice-cxone/reviews) NiCE (NASDAQ: NICE) está transformando o mundo com IA que coloca as pessoas em primeiro lugar. Nossas plataformas com IA desenvolvidas especificamente automatizam interações em ações proativas, seguras e inteligentes, capacitando indivíduos e organizações a inovar e agir, desde a interação até a resolução. Confiadas por organizações em mais de 150 países ao redor do mundo, as plataformas da NiCE são amplamente adotadas em diversos setores, conectando pessoas, sistemas e fluxos de trabalho para trabalhar de forma mais inteligente em escala, elevando o desempenho em toda a organização e entregando resultados comprovados e mensuráveis. www.nice.com **Average Rating:** 4.3/5.0 **Total Reviews:** 1,604 #### How Do G2 Users Rate NICE CXone? - **the product tem sido um bom parceiro comercial?:** 8.2/10 (Category avg: 8.8/10) - **Automação:** 8.9/10 (Category avg: 8.1/10) - **Análise de desempenho:** 9.2/10 (Category avg: 8.3/10) - **Gestão Intradiária:** 9.0/10 (Category avg: 8.2/10) #### Who Is the Company Behind NICE CXone? - **Vendedor:** [NiCE](https://www.g2.com/pt/sellers/nice) - **Ano de Fundação:** 1986 - **Localização da Sede:** Hoboken, New Jersey - **Twitter:** @NICELtd 14,655 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274b335fb30dda2a89158886de2212f83aa06bf7f7aca5a0cfd1652b7fb8114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnice-systems%2F&secure%5Burl_type%5D=linkedin_company_website) 14,099 funcionários no LinkedIn® - **Propriedade:** NASDAQ: NICE #### Who Uses This Product? - **Who Uses This:** Representante de Atendimento ao Cliente, Agente de Atendimento ao Cliente - **Top Industries:** Serviços ao Consumidor, Tecnologia da Informação e Serviços - **Company Size:** 52% Medium, 34% Large #### What Do G2 Reviewers Say About NICE CXone? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários acham o NICE CXone uma **plataforma fácil de usar** que simplifica várias necessidades organizacionais de forma eficaz. - Os usuários valorizam a **excelente qualidade de chamada e o design intuitivo** do NICE CXone, melhorando a comunicação profissional e a facilidade de uso. - Os usuários valorizam a **eficiência** do NICE CXone, apreciando suas atualizações rápidas e recursos de automação fáceis de usar. - Os usuários acham o NICE CXone excepcionalmente **útil** para resolver eficientemente problemas dos clientes com respostas automatizadas valiosas. - Os usuários elogiam a **interface intuitiva** do NICE CXone, apreciando sua facilidade de navegação e experiência de chamadas em nuvem sem interrupções. ##### Cons - Os usuários frequentemente enfrentam **problemas de chamadas** , incluindo chamadas interrompidas e exibição inadequada, impactando a confiabilidade e a experiência geral. - Os usuários enfrentam vários **problemas técnicos** com o NICE CXone, incluindo lentidão, interrupções e documentação pouco clara, impactando a usabilidade. - Os usuários têm dificuldades com a **íngreme curva de aprendizado** do NICE CXone, destacando a necessidade de recursos de treinamento aprimorados. - Os usuários acham os **recursos ausentes** no NICE CXone frustrantes, especialmente em relação às limitações de relatórios e personalização de painéis. - Os usuários expressam frustração com o **pobre suporte ao cliente** , achando difícil obter assistência oportuna quando necessário. #### What Are Recent G2 Reviews of NICE CXone? **["Plataforma de Experiência do Cliente Confiável e Eficiente"](https://www.g2.com/pt/survey_responses/nice-cxone-review-11739091)** **Rating:** 4.5/5.0 stars _— Alex L._ [Read full review](https://www.g2.com/pt/survey_responses/nice-cxone-review-11739091) **["Cxone simplifica chamadas e agendamentos em um só lugar"](https://www.g2.com/pt/survey_responses/nice-cxone-review-12717141)** **Rating:** 4.5/5.0 stars _— Nilesh S._ [Read full review](https://www.g2.com/pt/survey_responses/nice-cxone-review-12717141) #### What Are G2 Users Discussing About NICE CXone? - [Como o NICE CXone melhora o atendimento ao cliente e em quais recursos um novo usuário deve se concentrar para obter o máximo impacto?](https://www.g2.com/pt/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact) - [Para que é usado o NICE CXone?](https://www.g2.com/pt/discussions/what-is-nice-cxone-used-for) - 1 comment - [What does NICE inContact do?](https://www.g2.com/pt/discussions/what-does-nice-incontact-do) - [When did nice acquire inContact?](https://www.g2.com/pt/discussions/when-did-nice-acquire-incontact) - [What is inContact?](https://www.g2.com/pt/discussions/what-is-incontact) ### [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,477 #### How Do G2 Users Rate Talkdesk? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.8/10) - **Automation:** 9.0/10 (Category avg: 8.1/10) - **Performance Analysis:** 9.2/10 (Category avg: 8.3/10) - **Intraday Management:** 9.0/10 (Category avg: 8.2/10) #### Who Is the Company Behind Talkdesk? - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk 6,959 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website) 1,396 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Supervisor, Customer Service Representative - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Medium, 20% Large #### What Do G2 Reviewers Say About Talkdesk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. ##### Cons - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. #### What Are Recent G2 Reviews of Talkdesk? **["Reliable Platform That Boosts Agent Productivity"](https://www.g2.com/survey_responses/talkdesk-review-13189678)** **Rating:** 4.5/5.0 stars _— Jon G._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13189678) **["Omnichannel Support, Data Driven AI, Full of Capabilities"](https://www.g2.com/survey_responses/talkdesk-review-11334066)** **Rating:** 4.0/5.0 stars _— Tyra S._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-11334066) #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### [Aspect Workforce](https://www.g2.com/pt/products/aspect-workforce/reviews) Aspect oferece uma plataforma de força de trabalho inteligente que ajuda as empresas a prevenir interrupções, proteger os níveis de serviço e reduzir o esforço manual, incorporando inteligência diretamente nas operações diárias. Nossa promessa de marca é orientação e automação em tempo real, ciente de políticas, que mantém as decisões transparentes, explicáveis e sob controle humano—para que as equipes possam prevenir interrupções em vez de reagir a elas. O portfólio de Gestão de Engajamento da Força de Trabalho (WEM) da Aspect inclui implantações em nuvem, híbridas e locais, com capacidades em previsão, agendamento, aderência e gestão intradiária, monitoramento de qualidade e fluxos de trabalho de coaching, painéis de gestão de desempenho e KPIs, e engajamento de funcionários e gamificação. É construído sobre o Aspect WorkforceOS, com APIs e ferramentas de integração através do Portal do Desenvolvedor, e suporta conectividade em grandes ecossistemas de CCaaS, CRM e colaboração. Para líderes de operações, planejadores, supervisores e agentes, o Aspect Workforce ajuda a resolver os desafios diários de demanda flutuante, regras trabalhistas complexas e ferramentas isoladas que forçam as equipes a um combate constante a incêndios. Ao conectar sinais em tempo real a ações aprovadas, o Aspect melhora a eficiência e a precisão, ajuda a reduzir o desperdício de trabalho evitável e fortalece o desempenho do serviço—para que as organizações possam reduzir custos enquanto melhoram as experiências da força de trabalho e os resultados dos clientes. **Average Rating:** 4.2/5.0 **Total Reviews:** 304 #### How Do G2 Users Rate Aspect Workforce? - **the product tem sido um bom parceiro comercial?:** 8.4/10 (Category avg: 8.8/10) - **Automação:** 8.1/10 (Category avg: 8.1/10) - **Análise de desempenho:** 8.0/10 (Category avg: 8.3/10) - **Gestão Intradiária:** 8.6/10 (Category avg: 8.2/10) #### Who Is the Company Behind Aspect Workforce? - **Vendedor:** [Aspect Software](https://www.g2.com/pt/sellers/aspect-software) - **Website da Empresa:** www.aspect.com - **Ano de Fundação:** 1973 - **Localização da Sede:** Atlanta, GA - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe0663343d33c9b43ad241bacdc8e0a609dc9e6a3170be73a578be1c5d286150&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3393%2F&secure%5Burl_type%5D=linkedin_company_website) 994 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** Representante de Atendimento ao Cliente - **Top Industries:** Serviços Financeiros, Telecomunicações - **Company Size:** 63% Large, 29% Medium #### What Do G2 Reviewers Say About Aspect Workforce? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários elogiam a **eficiência da previsão e agendamento** com o Aspect Workforce, melhorando significativamente a gestão operacional. - Os usuários valorizam as **capacidades robustas de agendamento e previsão** do Aspect Workforce, melhorando a eficiência do gerenciamento e planejamento de pessoal. - Os usuários consideram a **facilidade de uso** do Aspect Workforce inestimável, simplificando o agendamento e melhorando a eficiência operacional geral. - Os usuários apreciam as **ferramentas poderosas de previsão e agendamento** do Aspect Workforce, permitindo um planejamento e gestão eficientes. - Os usuários valorizam os **fortes recursos de agendamento e gestão** do Aspect Workforce, melhorando a eficiência e a excelência operacional. ##### Cons - Os usuários acham a **curva de aprendizado íngreme** , levando a desafios na adoção e uso eficaz para equipes menores. - Os usuários acham que a **personalização limitada** no Aspect Workforce restringe a flexibilidade e a integração com outros aplicativos. - Os usuários acham a **complexidade** do Aspect Workforce esmagadora, exigindo tempo e treinamento significativos para uso eficaz. - Os usuários acham **a personalização difícil** , limitando sua capacidade de adaptar a experiência do Aspect Workforce às suas necessidades. - Os usuários acham o Aspect Workforce **não amigável** , citando a necessidade de uma experiência de navegação mais simplificada e intuitiva. #### What Are Recent G2 Reviews of Aspect Workforce? **["Plataforma Extremamente Estável e Rica em Automação Oferece Valor Operacional Impressionante"](https://www.g2.com/pt/survey_responses/aspect-workforce-review-13118526)** **Rating:** 4.5/5.0 stars _— Tony G._ [Read full review](https://www.g2.com/pt/survey_responses/aspect-workforce-review-13118526) **["Interface clara e insights úteis para o trabalho de WFM"](https://www.g2.com/pt/survey_responses/aspect-workforce-review-12690424)** **Rating:** 5.0/5.0 stars _— Shubham G._ [Read full review](https://www.g2.com/pt/survey_responses/aspect-workforce-review-12690424) #### What Are G2 Users Discussing About Aspect Workforce? - [Para que é usado o Alvaria Workforce?](https://www.g2.com/pt/discussions/what-is-alvaria-workforce-used-for) - [What is the best workforce management software?](https://www.g2.com/pt/discussions/alvaria-workforce-what-is-the-best-workforce-management-software) - [What does aspect software do?](https://www.g2.com/pt/discussions/what-does-aspect-software-do) - 1 comment - [What is aspect WFM?](https://www.g2.com/pt/discussions/what-is-aspect-wfm) - [What is Aspect Workforce Management?](https://www.g2.com/pt/discussions/what-is-aspect-workforce-management) ### [NICE Workforce Management](https://www.g2.com/products/nice-workforce-management/reviews) With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com **Average Rating:** 4.3/5.0 **Total Reviews:** 88 #### How Do G2 Users Rate NICE Workforce Management? - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 8.8/10) - **Automation:** 8.5/10 (Category avg: 8.1/10) - **Performance Analysis:** 8.1/10 (Category avg: 8.3/10) - **Intraday Management:** 8.5/10 (Category avg: 8.2/10) #### Who Is the Company Behind NICE Workforce Management? - **Seller:** [NiCE](https://www.g2.com/sellers/nice) - **Year Founded:** 1986 - **HQ Location:** Hoboken, New Jersey - **Twitter:** @NICELtd 14,655 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274b335fb30dda2a89158886de2212f83aa06bf7f7aca5a0cfd1652b7fb8114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnice-systems%2F&secure%5Burl_type%5D=linkedin_company_website) 14,099 employees on LinkedIn® - **Ownership:** NASDAQ: NICE #### Who Uses This Product? - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 66% Large, 29% Medium #### What Do G2 Reviewers Say About NICE Workforce Management? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of NICE Workforce Management, simplifying time management and enhancing workflow efficiency. - Users appreciate the **effective scheduling** features of NICE Workforce Management, streamlining time off and shift management effortlessly. - Users value the **ease of scheduling** in NICE Workforce Management, which significantly enhances workflow and saves time. - Users praise NICE Workforce Management for its **effective agent management** , making team scheduling seamless and efficient. - Users value the **automation features** of NICE Workforce Management, which significantly enhance efficiency and streamline labor processes. ##### Cons - Users find the **scheduling issues** in NICE Workforce Management frustrating due to slow processing and complex time-off rules. - Users find **customization difficult** , noting complexities in scheduling time off with existing rules in NICE Workforce Management. - Users find the **difficult setup** of NICE Workforce Management cumbersome, requiring extensive training and time investment for effective use. - Users find the **interface outdated** , feeling that the design lacks a modern touch and detracts from usability. - Users encounter a **steep learning curve** due to the lengthy initial setup and slow schedule processing speeds. #### What Are Recent G2 Reviews of NICE Workforce Management? **["Such a nice tool"](https://www.g2.com/survey_responses/nice-workforce-management-review-11744311)** **Rating:** 5.0/5.0 stars _— Theo Paulin G._ [Read full review](https://www.g2.com/survey_responses/nice-workforce-management-review-11744311) **["Efficient Yet Slow: Needs Faster Processing"](https://www.g2.com/survey_responses/nice-workforce-management-review-12031956)** **Rating:** 4.0/5.0 stars _— Verified User in Financial Services_ [Read full review](https://www.g2.com/survey_responses/nice-workforce-management-review-12031956) #### What Are G2 Users Discussing About NICE Workforce Management? - [What improvements would you recommend for NICE Workforce Management to better meet your scheduling needs?](https://www.g2.com/discussions/what-improvements-would-you-recommend-for-nice-workforce-management-to-better-meet-your-scheduling-needs) - [What is NICE Workforce Management used for?](https://www.g2.com/discussions/what-is-nice-workforce-management-used-for) - [What is Workforce Management System?](https://www.g2.com/discussions/what-is-workforce-management-system) - [What does NICE IEX stand for?](https://www.g2.com/discussions/what-does-nice-iex-stand-for) - [What is the best workforce management software?](https://www.g2.com/discussions/nice-workforce-management-what-is-the-best-workforce-management-software) ### [Assembled WFM](https://www.g2.com/pt/products/assembled-wfm/reviews) Assembled é uma plataforma de suporte tudo-em-um projetada para melhorar as operações de atendimento ao cliente, integrando agentes de IA com gestão inteligente de força de trabalho. Esta solução visa ajudar as empresas a oferecer experiências de suporte excepcionais enquanto gerenciam seus recursos de forma eficiente. Ao aproveitar a tecnologia avançada, a Assembled permite que as organizações otimizem seus processos de suporte, garantindo que tanto agentes de IA quanto humanos trabalhem em harmonia para atender às necessidades dos clientes. A plataforma tem como alvo principal as equipes de suporte ao cliente em diversos setores que buscam melhorar sua eficiência operacional e qualidade de serviço. A Assembled é particularmente benéfica para empresas que lidam com grandes volumes de interações com clientes e que necessitam de soluções precisas de previsão e alocação de pessoal. Com suas capacidades, as equipes podem automatizar uma parte significativa das interações com clientes, permitindo que os agentes humanos se concentrem em consultas mais complexas, aumentando assim a produtividade geral e a satisfação do cliente. Os principais recursos da Assembled incluem agendamento rápido e intuitivo, que permite às equipes criar cronogramas de trabalho personalizados que se adaptam à demanda flutuante. Essa flexibilidade é crucial para organizações que experimentam níveis variados de consultas de clientes ao longo do dia ou da semana. Além disso, a plataforma oferece automação com IA com humanos no circuito, o que garante que os agentes de IA possam colaborar perfeitamente com a equipe humana, proporcionando uma abordagem equilibrada ao suporte ao cliente. Este recurso único ajuda a manter um toque pessoal nas interações com os clientes, ao mesmo tempo em que se beneficia da eficiência da automação. Outro aspecto destacado da Assembled é sua poderosa capacidade de previsão, que possui mais de 90% de precisão. Este recurso permite que as equipes prevejam a demanda dos clientes com precisão, permitindo decisões de alocação de pessoal ótimas que se alinham com a carga de trabalho antecipada. Além disso, a plataforma fornece visibilidade significativa entre equipes, garantindo que todas as partes interessadas tenham acesso a informações e insights relevantes, promovendo a colaboração e a tomada de decisões informadas. A Assembled também se destaca em relatórios, oferecendo análises centralizadas e robustas que fornecem insights acionáveis. Esta funcionalidade abrangente de relatórios capacita as equipes a rastrear métricas de desempenho, identificar tendências e fazer ajustes baseados em dados em suas estratégias de suporte. Ao utilizar a Assembled, as organizações podem escalar suas operações de suporte de forma inteligente, equilibrando as forças da IA com o valor insubstituível da interação humana, levando, em última análise, a experiências aprimoradas para o cliente e sucesso operacional. **Average Rating:** 4.6/5.0 **Total Reviews:** 184 #### How Do G2 Users Rate Assembled WFM? - **the product tem sido um bom parceiro comercial?:** 9.5/10 (Category avg: 8.8/10) - **Automação:** 7.9/10 (Category avg: 8.1/10) - **Análise de desempenho:** 8.1/10 (Category avg: 8.3/10) - **Gestão Intradiária:** 8.9/10 (Category avg: 8.2/10) #### Who Is the Company Behind Assembled WFM? - **Vendedor:** [Assembled](https://www.g2.com/pt/sellers/assembled) - **Website da Empresa:** www.assembled.com - **Ano de Fundação:** 2018 - **Localização da Sede:** San Francisco, California - **Twitter:** @assembledhq 372 seguidores no Twitter - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=54c7ff050add5f1b54c5fd19f89d60db0fd4745384537f7eecda6ae88d185611&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F26571599%2F&secure%5Burl_type%5D=linkedin_company_website) 134 funcionários no LinkedIn® #### Who Uses This Product? - **Top Industries:** Serviços Financeiros, Tecnologia da Informação e Serviços - **Company Size:** 63% Medium, 21% Small #### What Do G2 Reviewers Say About Assembled WFM? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários acham o Assembled WFM **muito acessível** , permitindo uma compreensão rápida e gestão eficaz para todos os perfis. - Os usuários apreciam as **capacidades de agendamento sem interrupções** do Assembled WFM, permitindo ajustes fáceis e atualizações em tempo real. - Os usuários apreciam a **facilidade de agendamento** com o Assembled WFM, desfrutando de ajustes sem interrupções e acompanhamento de dados em tempo real. - Os usuários adoram o **design intuitivo** do Assembled WFM, tornando-o fácil de entender e usar para qualquer pessoa. - Os usuários destacam a **eficiência** do Assembled WFM, otimizando o agendamento e aprimorando as capacidades de previsão para operações ideais. ##### Cons - Os usuários acham **mudanças de horário complicadas** , impactando sua capacidade de gerenciar tarefas de forma eficaz e acessar suas pontuações. - Os usuários acham os **recursos ausentes** no Assembled WFM, como relatórios personalizados e troca de turnos, frustrantes e limitantes. - Os usuários acham que o Assembled WFM tem **recursos limitados** , prejudicando a eficiência, especialmente nas funcionalidades de relatórios e gestão de força de trabalho. - Os usuários frequentemente enfrentam dificuldades com **relatórios deficientes** , incluindo personalização limitada e atrasos na atualização de dados, afetando a eficiência. - Os usuários frequentemente experimentam **tempos de carregamento lentos** , dificultando a conclusão de tarefas e complicando o gerenciamento de horários. #### What Are Recent G2 Reviews of Assembled WFM? **["Melhora a Visibilidade de Pessoal e a Eficiência Operacional"](https://www.g2.com/pt/survey_responses/assembled-wfm-review-12977659)** **Rating:** 4.0/5.0 stars _— Airene D._ [Read full review](https://www.g2.com/pt/survey_responses/assembled-wfm-review-12977659) **["Gestão de Força de Trabalho Simplificada com Facilidade"](https://www.g2.com/pt/survey_responses/assembled-wfm-review-12980620)** **Rating:** 5.0/5.0 stars _— Usuário Verificado em Lazer, Viagens e Turismo_ [Read full review](https://www.g2.com/pt/survey_responses/assembled-wfm-review-12980620) #### What Are G2 Users Discussing About Assembled WFM? - [What is your primary use case for Assembled in workforce management, and how has it impacted your team's efficiency?](https://www.g2.com/pt/discussions/what-is-your-primary-use-case-for-assembled-in-workforce-management-and-how-has-it-impacted-your-team-s-efficiency) - [Para que é usado o Assembled?](https://www.g2.com/pt/discussions/what-is-assembled-used-for) ### [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) Avaya Contact Center is delivered through Avaya Infinity, a cloud-native platform designed to orchestrate seamless customer experiences across all channels. Built on a modern microservices architecture with open AI orchestration, Avaya Infinity enables organizations to intelligently manage voice, digital, email, and messaging interactions. It provides dynamic routing, AI-powered automation, and real-time orchestration—with the unique flexibility to deploy fully in the cloud, on-premises, or in a hybrid environment. Core Capabilities: Voice Handling: Intelligent routing, real-time transcription, smart-search call recording, noise cancellation, callback support, and browser-based WebRTC calling via OmniSDK. Digital Channels: Feature-rich web chat (read receipts, typing indicators, interactive buttons), Microsoft 365 email integration, and messaging across key consumer platforms. Workflow Orchestration: Low-code/no-code workflow design, AI-generated workflows, SLA-based dynamic queueing, and secure PCI execution to automate end-to-end customer journeys. Agent Desktop: A unified, browser-based client featuring seamless CRM integration, screenpops, click-to-dial, and customizable UI through Infinity Elements. Outbound Campaigns: Fully automated voice, SMS, and email outreach with Predictive, Progressive, and Preview dialing modes. Analytics & Reporting: Real-time dashboards, historical supervisor tools, and advanced business intelligence powered by a Databricks data lakehouse architecture. AI & Technology Foundation: Tandem Care (Agentic AI): Bespoke AI assistants that seamlessly collaborate with human agents, augmenting their capabilities to make them up to 10x more productive while preserving the human touch. Model Context Protocol (MCP): Enables open AI orchestration, allowing organizations to securely connect any AI model with internal tools and APIs without vendor lock-in. AI Performance Index (APIx): A comprehensive set of value-driven KPIs that measure the real-world impact and effectiveness of AI within your contact center. Flexible Deployment Models: Cloud: A fully managed, cloud-native platform delivering the complete Infinity capability set with zero on-premises infrastructure required. Hybrid: Combines cloud-hosted Infinity with existing on-premises infrastructure, allowing enterprises to protect legacy investments or sensitive data while adding modern digital capabilities. On-Premises: The full Infinity stack re-platformed to run in the customer's data center, designed for regulated industries with strict data sovereignty mandates. Key Benefits: True Omnichannel: Unbroken context and orchestration across voice, email, chat, SMS, and outbound touchpoints. Open Architecture: API-first design seamlessly integrates with any CRM, ERP, HRM, or back-office system. Operational Efficiency: Intelligent routing, automated workflows, and smart self-service dramatically reduce handle times and boost first-contact resolution. Continuous Innovation: A microservices foundation ensures zero-downtime upgrades and seamless scalability. Summary: Avaya Contact Center through Avaya Infinity serves mid-market to large enterprises seeking to modernize customer engagement without compromising on architectural control. It is ideal for organizations—particularly those in highly regulated industries—that require true omnichannel orchestration, advanced AI automation, and the flexibility to choose their exact deployment model. **Average Rating:** 4.1/5.0 **Total Reviews:** 153 #### How Do G2 Users Rate Avaya Contact Center? - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 8.8/10) - **Automation:** 7.1/10 (Category avg: 8.1/10) - **Performance Analysis:** 7.3/10 (Category avg: 8.3/10) - **Intraday Management:** 8.7/10 (Category avg: 8.2/10) #### Who Is the Company Behind Avaya Contact Center? - **Seller:** [Avaya](https://www.g2.com/sellers/avaya) - **Year Founded:** 2000 - **HQ Location:** Morristown, NJ - **Twitter:** @Avaya 36,704 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb7b6b87b0fee52cbc9e0a2fcc8e720949ef23b4dac0afa2a3d3662f9753a20a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1494%2F&secure%5Burl_type%5D=linkedin_company_website) 11,775 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Telecom engineer - **Top Industries:** Telecommunications, Information Technology and Services - **Company Size:** 52% Large, 34% Medium #### What Do G2 Reviewers Say About Avaya Contact Center? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **robust calling features** of Avaya Contact Center, facilitating seamless inbound and outbound communications. - Users value the **strong analytics capabilities** of Avaya Contact Center for effective voice and reporting management. - Users appreciate the **call quality** of Avaya Contact Center, noting its strength in enterprise voice and reporting. - Users value the **seamless connectivity** of Avaya Contact Center, enabling efficient calls from anywhere. - Users appreciate the **ease of use** of Avaya Contact Center, benefiting from its straightforward features. ##### Cons - Users find the **complexity in deployment, configurations, and integrations** to be a significant challenge with Avaya Contact Center. - Users face **customization difficulties** with Avaya Contact Center, complicating deployment, configurations, and integrations. - Users often face **difficult implementation** challenges with Avaya Contact Center due to its complex deployment and integration processes. - Users find the **difficult setup** of Avaya Contact Center challenging due to complex deployment and configurations. - Users often experience **authentication errors and static line issues** that disrupt communication and efficiency. #### What Are Recent G2 Reviews of Avaya Contact Center? **["Value for money"](https://www.g2.com/survey_responses/avaya-contact-center-review-11691627)** **Rating:** 5.0/5.0 stars _— Gandhi S._ [Read full review](https://www.g2.com/survey_responses/avaya-contact-center-review-11691627) **["User-Friendly Platform, But Outdated Appearance"](https://www.g2.com/survey_responses/avaya-contact-center-review-11822093)** **Rating:** 4.0/5.0 stars _— Athena M._ [Read full review](https://www.g2.com/survey_responses/avaya-contact-center-review-11822093) ### [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. - Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. - Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. - Provides meaningful and actionable insights to supervisors to drive growth and operational excellence - Helps leaders uncover opportunities for growth, transformation and innovation through real- time contact center insights scalable across the enterprise. **Average Rating:** 4.3/5.0 **Total Reviews:** 679 #### How Do G2 Users Rate Sprinklr Service? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.8/10) - **Automation:** 7.8/10 (Category avg: 8.1/10) - **Performance Analysis:** 8.7/10 (Category avg: 8.3/10) - **Intraday Management:** 8.1/10 (Category avg: 8.2/10) #### Who Is the Company Behind Sprinklr Service? - **Seller:** [Sprinklr](https://www.g2.com/sellers/sprinklr) - **Company Website:** www.sprinklr.com - **Year Founded:** 2009 - **HQ Location:** New York - **Twitter:** @Sprinklr 38,047 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2651bb6e84447f3b01d63e29fe0f8afcc3c5f50fd7788def648e7d5319fcae4f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F399351%2F&secure%5Burl_type%5D=linkedin_company_website) 4,380 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Social Media Manager, Community Manager - **Top Industries:** Consumer Services, Marketing and Advertising - **Company Size:** 41% Large, 30% Medium #### What Do G2 Reviewers Say About Sprinklr Service? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Sprinklr Service, finding it simple and effective for managing customer experience. - Users appreciate the **user-friendly interface** of Sprinklr Service, enhancing convenience and engagement across social media platforms. - Users value the **professional and skilled support team** of Sprinklr Service, enhancing their overall experience and satisfaction. - Users value the **efficiency** of Sprinklr Service, enjoying seamless management and tailored solutions for their business needs. - Users appreciate the **first-class customer support** of Sprinklr Service, noting its availability and commitment to enhancing experiences. ##### Cons - Users find the **complexity of features** overwhelming, especially new users, leading to confusion and performance issues. - Users face a **steep learning curve** with Sprinklr Service, requiring time and training to become proficient. - Users experience **missing features** in Sprinklr Service, requiring native posting for some tasks and impacting workflow efficiency. - Users experience **slow loading** times when fetching keywords and creating cases, impacting their efficiency and satisfaction. - Users often face a **steep learning curve** with Sprinklr Service, making it challenging for new or smaller teams. #### What Are Recent G2 Reviews of Sprinklr Service? **["Customizable Rules Engine and Regex Detection for Proactive Outage Alerts"](https://www.g2.com/survey_responses/sprinklr-service-review-13083125)** **Rating:** 5.0/5.0 stars _— Asrul R._ [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13083125) **["Powerful Omnichannel Support Platform with Flexible UI, Integrations, and Growing AI"](https://www.g2.com/survey_responses/sprinklr-service-review-13143964)** **Rating:** 4.0/5.0 stars _— Verified User in Telecommunications_ [Read full review](https://www.g2.com/survey_responses/sprinklr-service-review-13143964) ### [Intradiem](https://www.g2.com/products/intradiem/reviews) Intradiem provides Dynamic Workforce Orchestration—real-time workforce automation software for enterprises with large, structured teams. Unlike traditional workforce management or engagement tools that rely on manual intervention or after-the-fact analysis, Intradiem acts on what’s happening right now—automatically adjusting work, staffing, and support to help organizations get more value from their people every minute of the day. Intradiem’s real-time automation platform continuously monitors live operational data across ACD, WFM, CRM, and desktop systems. As conditions change, the platform takes immediate action—reallocating work, supporting employees in the moment, optimizing schedules, and protecting service levels—without adding manual effort for supervisors or workforce teams. **Average Rating:** 4.4/5.0 **Total Reviews:** 63 #### How Do G2 Users Rate Intradiem? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10) - **Automation:** 8.4/10 (Category avg: 8.1/10) - **Performance Analysis:** 8.0/10 (Category avg: 8.3/10) - **Intraday Management:** 8.7/10 (Category avg: 8.2/10) #### Who Is the Company Behind Intradiem? - **Seller:** [Intradiem](https://www.g2.com/sellers/intradiem) - **Company Website:** www.intradiem.com - **Year Founded:** 1995 - **HQ Location:** Alpharetta, GA - **Twitter:** @Intradiem 1,474 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=635970e6da062e7cfc6d3b51859a076bb8feac23d3ecc09e7ca5eb774919cbf9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F20184%2F&secure%5Burl_type%5D=linkedin_company_website) 229 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Insurance, Hospital & Health Care - **Company Size:** 70% Large, 31% Medium #### What Do G2 Reviewers Say About Intradiem? _AI-generated summary from verified user reviews_ ##### Pros - Users praise Intradiem for its **efficiency** , enhancing team performance and reducing manual workload for supervisors. - Users appreciate the **ease of use** of Intradiem, making it an integral part of daily operations with minimal effort. - Users appreciate the **helpful support** of Intradiem, which enhances team performance and resolves issues swiftly. - Users appreciate the **dynamic and accurate scheduling** features of Intradiem, enhancing efficiency and availability management. - Users appreciate the **exceptional vendor interoperability** of Intradiem, enhancing operational efficiency and insights across multiple platforms. ##### Cons - Users find the **customization difficulty** of Intradiem frustrating, hindering tailored experiences and efficiency in operations. - Users report issues with **email functionality** , including spam, confusion with subjects, and unwanted supervisor notifications. - Users find the **complexity of troubleshooting** and overwhelming email notifications to be a challenge with Intradiem. - Users find the **limited customization options** in Intradiem hinder tailored user experiences and efficient operations. - Users note **limited functionality** of Intradiem, as it lacks support for newer systems and is incompatible with certain workflows. #### What Are Recent G2 Reviews of Intradiem? **["Intradiem Empowers Global Operations with Versatility and Insight"](https://www.g2.com/survey_responses/intradiem-review-12002456)** **Rating:** 5.0/5.0 stars _— Jeremy D._ [Read full review](https://www.g2.com/survey_responses/intradiem-review-12002456) **["Real-Time Interactions That Maximize Contact Center Efficiency"](https://www.g2.com/survey_responses/intradiem-review-12084080)** **Rating:** 5.0/5.0 stars _— Julie C._ [Read full review](https://www.g2.com/survey_responses/intradiem-review-12084080) #### What Are G2 Users Discussing About Intradiem? - [What does Intradiem do?](https://www.g2.com/discussions/what-does-intradiem-do) - [What are the features of Intradiem?](https://www.g2.com/discussions/what-are-the-features-of-intradiem) - [How does Intradiem work?](https://www.g2.com/discussions/how-does-intradiem-work) - [What is Intradiem used for?](https://www.g2.com/discussions/what-is-intradiem-used-for) ### [CloudTalk](https://www.g2.com/pt/products/cloudtalk/reviews) CloudTalk é o principal software de chamadas comerciais com inteligência artificial para PMEs em crescimento. CloudTalk ajuda mais de 4.000 PMEs modernas a falar com mais clientes, fechar mais negócios e resolver problemas mais rapidamente, sem preços ou complexidade de nível empresarial. Mais de 30.000 profissionais de vendas e suporte em PMEs em mais de 160 países confiam no CloudTalk para: Falar com 10 vezes mais pessoas - Nosso Discador de Vendas com IA combina discagem de pré-visualização, potência e paralela (até 10 linhas) que filtra automaticamente correios de voz e linhas mortas. Automatizar as chamadas que os humanos não deveriam fazer - Construa Agentes de Voz com IA e Recepcionista com IA em minutos para agendamento de compromissos, qualificação de leads, cobertura fora do horário, lembretes de pagamento e mais. Transformar cada conversa em dados estruturados - Use a Inteligência de Conversação com IA para obter resumos automáticos de chamadas, notas de IA, análise de sentimento, extração de tópicos, pontuação de chamadas, transcrição multilíngue e proporções de fala/escuta. Executar todo o sistema telefônico empresarial em uma plataforma na nuvem - Com Designer de Fluxo de Chamadas, IVR, enfileiramento de chamadas, gravação de chamadas, monitoramento em tempo real, análises, SMS internacional, mensagens WhatsApp e automação de fluxo de trabalho. Lidar com chamadas globais sem a dor de cabeça da infraestrutura - Números locais em mais de 160 países, 99,999% de tempo de atividade, redundância multi-operadora e qualidade de chamada cristalina. Conectar-se às ferramentas que já usam - Mais de 100 integrações nativas, incluindo HubSpot (Certificado), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify e mais. A maioria dos clientes do CloudTalk está ativa em poucos dias. Sem hardware, sem PBX, sem meses de consultoria. Basta se inscrever, portar números (ou comprar novos), conectar seu CRM e começar a ligar — com a IA fazendo o trabalho pesado desde o primeiro dia. CloudTalk é compatível com GDPR, SOC 2, ISO 27001, HIPAA e CCPA. Clientes como Bit2Me reduziram chamadas perdidas de 80% para 16%, cortaram tempos de espera em 85% e escalaram de 2 para mais de 20 agentes — sem adicionar complexidade. https://hubs.li/Q04n2f7L0 Saiba como podemos melhorar suas chamadas em uma demonstração personalizada 1:1: https://hubs.li/Q04n2f4C0 **Average Rating:** 4.4/5.0 **Total Reviews:** 1,812 #### How Do G2 Users Rate CloudTalk? - **the product tem sido um bom parceiro comercial?:** 8.9/10 (Category avg: 8.8/10) - **Automação:** 8.8/10 (Category avg: 8.1/10) - **Análise de desempenho:** 8.9/10 (Category avg: 8.3/10) - **Gestão Intradiária:** 8.7/10 (Category avg: 8.2/10) #### Who Is the Company Behind CloudTalk? - **Vendedor:** [CloudTalk](https://www.g2.com/pt/sellers/cloudtalk) - **Website da Empresa:** www.cloudtalk.io - **Ano de Fundação:** 2016 - **Localização da Sede:** New York - **Página do LinkedIn®:** [www.linkedin.com](https://www.g2.com/pt/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a7131a196dde74ab24374f0c5fe394e45a7e89c8c85b9b7bdc470627f39cd734&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17944841%2F&secure%5Burl_type%5D=linkedin_company_website) 224 funcionários no LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Executivo de Contas - **Top Industries:** Software de Computador, Tecnologia da Informação e Serviços - **Company Size:** 64% Small, 32% Medium #### What Do G2 Reviewers Say About CloudTalk? _AI-generated summary from verified user reviews_ ##### Pros - Os usuários apreciam a **facilidade de uso** do CloudTalk, beneficiando-se de chamadas e integrações sem interrupções. - Os usuários valorizam a **confiabilidade excepcional** do CloudTalk, destacando seu desempenho estável e interface intuitiva em todos os dispositivos. - Os usuários elogiam a **interface intuitiva** do CloudTalk, simplificando a comunicação e melhorando a experiência geral do usuário. - Os usuários acham o CloudTalk **extremamente útil** para rastreamento em tempo real, simplificando o gerenciamento de KPIs e aumentando a eficiência das chamadas. - Os usuários apreciam os **recursos de chamada rápidos e fáceis** do CloudTalk, melhorando a eficiência e a conveniência da comunicação. ##### Cons - Os usuários relatam **problemas de chamadas** com acesso e conectividade, levando a interrupções em sua experiência com o CloudTalk. - Os usuários experimentam **problemas de conexão** ocasionais com o CloudTalk, levando a problemas operacionais e interrupções inesperadas. - Os usuários expressam frustração pela **falta de recursos essenciais** como busca por SMS e suporte ao idioma holandês no CloudTalk. - Os usuários descobrem que **problemas de sincronização de chamadas** com o Pipedrive podem levar a frustrações durante o gerenciamento de chamadas com o CloudTalk. - Os usuários experimentam **conectividade ruim** , enfrentando dificuldades com chamadas internacionais e o registro online inconsistente do aplicativo. #### What Are Recent G2 Reviews of CloudTalk? **["Análise do CloudTalk, Integração Perfeita com Pipedrive e Discagem Inteligente com Código de Área Local"](https://www.g2.com/pt/survey_responses/cloudtalk-review-12856744)** **Rating:** 4.5/5.0 stars _— Hunter K._ [Read full review](https://www.g2.com/pt/survey_responses/cloudtalk-review-12856744) **["CloudTalk simplificou nossa comunicação com os clientes e melhorou a eficiência da nossa equipe."](https://www.g2.com/pt/survey_responses/cloudtalk-review-12852659)** **Rating:** 5.0/5.0 stars _— Marwan E._ [Read full review](https://www.g2.com/pt/survey_responses/cloudtalk-review-12852659) #### What Are G2 Users Discussing About CloudTalk? - [Para que serve o CloudTalk?](https://www.g2.com/pt/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [What is CloudTalk used for?](https://www.g2.com/pt/discussions/what-is-cloudtalk-used-for) - 2 comments - ‹ Prev‹ Prev - 1 - [2](/categories/contact-center-workforce/enterprise?open_modal_url=%2Fproducts%2Favaya-experience-platform%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fcontact-center-workforce%252Fenterprise%26source%3Dcategory&order=g2_score&page=2#product-list) - [Next ›Next ›](/categories/contact-center-workforce/enterprise?open_modal_url=%2Fproducts%2Favaya-experience-platform%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fcontact-center-workforce%252Fenterprise%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform) [Performance Management Software](https://www.g2.com/categories/performance-management) [Procure to Pay Software](https://www.g2.com/categories/procure-to-pay) [Environmental Health and Safety Software](https://www.g2.com/categories/environmental-health-and-safety) [Employee Recognition Software](https://www.g2.com/categories/employee-recognition) Similar Categories - [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci) - [Contact Center](/categories/contact-center) - [Contact Center AI Observability](/categories/contact-center-ai-observability) - [Contact Center Knowledge Base](/categories/contact-center-knowledge-base) - [Contact Center Quality Assurance](/categories/contact-center-quality-assurance) - [Speech Analytics](/categories/speech-analytics) [Browse Contact Center Workforce Themes](/categories/contact-center-workforce/themes)