When switching from hard phones to softphones I must admit I was reluctant at first however since the change we are now able to work remotely and use a flex space. Review collected by and hosted on G2.com.

I have had my share of trouble shooting an many hours with IT when the soft phone would not connect. It's does require a very good internet connection I recommend using an Ethernet. Review collected by and hosted on G2.com.

I love manage queue inbound call through vectoring like percentage vise, queue vise.

It's very user friendly for both inbound and outbound and I am using since 7 year and it's very sutiable and stabled OEM product.

I like configuration part like Media Manager integration and implementation is very easy and quickly. Review collected by and hosted on G2.com.

As per my experience have not found any negative point in the Avaya Aura. Review collected by and hosted on G2.com.

This Voip phone system is configured for different business according to their requirements. Provided external calling, international dialing, provides historical data, seamless interactions. Efficient to use in BPOs and call centres Review collected by and hosted on G2.com.

No way to mute the ring when its rininging. Sometime issues with power outages. Its a bit challenging when conferencing calls . Resolving issues with avaya helpdesk is a bit challenging task Review collected by and hosted on G2.com.

Clear amd smooth communication while using the avaya desk phone. Also easy to move to another place and just login through the id. No messy login like other products. Review collected by and hosted on G2.com.

Cant lock the avaya so other people can easily use mine. Please implement some lock. Review collected by and hosted on G2.com.

I love that I can work from home and not own an avaya phone, but still answer phone calls! Review collected by and hosted on G2.com.

Nothing at all. It is super easy to use, and I use it when working remotely Review collected by and hosted on G2.com.

it is very easy to connect engineering team wherever they are, disregard of the time and the location. specially when long hours of traffic jams occurs. this is useful to reduce lots of traveling and communication costs and customers can contact us anytime. installation and configuration is very easy. Review collected by and hosted on G2.com.

Cost and licensing are my concern other than that everything works perfectly. Review collected by and hosted on G2.com.

Avaya was a very straightforward application when I was working in IT Review collected by and hosted on G2.com.

It would sometimes crash when using the email system incorporated within the software. Review collected by and hosted on G2.com.

Its an a very useful and user friendly solution for inbound and outbound calling and it has many features even other solution you can do any type of call routing and such many options are available Review collected by and hosted on G2.com.

Avaya don't had there own records and the meds this Review collected by and hosted on G2.com.

What I like about Avaya, Is that it is completely Playable across all platforms and devices. You can use it on any kind of the bison channel, as far as like email, chat, social media, it doesn't matter and it never has trouble like all the other systems we use at work lol. Review collected by and hosted on G2.com.

Nothing really. The only thing I disliked about Avaya Oceana Where's the initial set up, but that's because I didn't read all the directions it wasn't their fault. Via makes it really easy For all employees to connect and manage omni channel customer support without having to fight with it all the time. Review collected by and hosted on G2.com.

I think the dial system is great, does what it’s designed to do. Review collected by and hosted on G2.com.

I feel that it could use more options for idling statuses Review collected by and hosted on G2.com.