Avaya Aura Reviews & Product Details

Avaya Aura Overview

What is Avaya Aura?

Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.

Avaya Aura Details
Website
Product Description

Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.


Seller Details
Seller
Avaya
Company Website
Year Founded
2000
HQ Location
Santa Clara, CA
Twitter
@Avaya
38,227 Twitter followers
LinkedIn® Page
www.linkedin.com
14,382 employees on LinkedIn®
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Avaya Aura Reviews

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Finance Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

For us as a company, customers are always the most important thing, which is why we always hope our communication with them will be the most profitable, which is why we use Avaya Aura as telecommunications software that guarantees communication without interruptions. The tools that this system offers us are detailed allowing us to achieve complete events and without audio or video problems, for us it has been a great system, I am happy with the service it provides. Review collected by and hosted on G2.com.

What do you dislike?

So far our business team has not had or presented problems or difficulties during their employment in our day to day thanks to the fact that their attributions in calls, internet, fax and email have met our expectations. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If what you are looking for is quality and an accessible price, the best option is Avaya Aura, with the power to promote the connectivity of remote workers instantly with contractors and potential clients, it has made us grow as a company exponentially, because a characteristic of a company is to have the best communication with each of its employees through numerous tools and a totally excellent interface that this software has. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

A well-known problem that we have as a company as well as call centers is providing data in real time, making the customer experience unique and unmatched since it is a simple but attractive design with integration of databases. Data or web services create broader possibilities such as collaboration between digital devices. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Esta plataforma te permite tener una interaccion mas efectiva  con los usuarios, proporciona una diversidad de funciones muy completas. Es una muy buena opcion para empresas de todo tipo, excelente metodo de rastreo para visualizar el tiempo de tus empleados, en tal caso que una llamda se desconecte esta plataforma contiene un historial de llamdas, en general tendras una herramienta muy solida para mejorar la comunicación con tus clientes. Review collected by and hosted on G2.com.

What do you dislike?

a veces realizar llamdas puede ser lento, deberian mejorar optimizar las funciones ya que hay muchas y pueden ser un poco confuso al principio. Sigo sin tener experiencais negativas. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Si tu trabajo se basa en atender a usuarios a traves de llamadas o simplemente deseas mantener una comunicación estable con tus clientes, esta plataforma es ideal para ti, es muy facil de utilizar y adaptarse, excelente opcion para las tareas diarias, cuando un cliente llama, esta plataforma te permite ver el numero que llamo y ademas tiene un historial de llamadas, totalmente recomendada. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Nuestra experiencia ha sido muy buena con AVAYA, nos proporciona funciones que permiten mantener una fluidez laboral y continua, nuestros sistema de comunicación e interaccion con los clientes ha mejorado, nuestro antiguo sistema era arcaico y muy monotono, esto hacia que perdieramos mucho tiempo en conversaciones. Mantenemos llamadas estables y segura. Es facil adaptarse y realmente vale la pena. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It has allowed me to administer in a much faster and more efficient way the attention to my clients, more than anything it has allowed me to monitor the calls that I receive in a much more practical and immediate way, since it allows me to carry several lines simultaneously and phone calls, so that I can improve the efficiency of all my sales and customer service processes, its interface has a fairly simple design that allows me to easily navigate throughout the entire system Review collected by and hosted on G2.com.

What do you dislike?

None actually, everything related to this system has seemed very useful Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has allowed me to improve the sales and customer service processes, thanks to its call monitoring, which is very useful for this, since I can track and monitor calls in a much more practical way . Review collected by and hosted on G2.com.

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Business Application Integrations
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Avaya Communication Manager suits the needs of most contact centers. Support provided by Avaya is very good Review collected by and hosted on G2.com.

What do you dislike?

- CM lacks UDP support in SIP trunks, so you need an SBC;

- in NAT environments CM can't work with static NAT, because it's not aware of things such as "external signaling address", "external media address", so you will either need SIP ALG which is not reliable or an SBC which works well with static NAT;

- CM can't send Diversion header for transferred calls, so you need an SBC;

- answering machine detection cannot be implemented solely by the means of CM. However, it can in theory be implemented using DMCC, but this would depend on AES which is not reliable, so you end up implementing it using SBC, which is easier than writing a software which uses DMCC;

- low-level issues are extremely difficult to troubleshoot, so you basically get a black box;

- CDR lacks essential information, for example:

* it doesn't report final VDN unless you turn off some another essential field;

* it doesn't report the skill through which the call was delivered to the agent;

- CM doesn't have built-in call recording capability and Avaya Contact Recorder is extremely unreliable (sometimes because of AES, sometimes because of PostgreSQL, sometimes because ACR is just a poorly designed Java application), so you will end up implementing your own call recording solution using SBC with processing Avaya's CDR data;

- contrary to CM, AES is extremely unreliable so the software depending on AES (such as Avaya Contact Recorder) is not reliable either;

- BCMS lacks a lot of basic information such as agent's answered calls by skill;

- low-level communication interface between CM and AES is not documented, so you can't replace AES with your own reliable software;

- BPX functionality is almost non-existent, but you can create a software that manipulates coverage paths etc to offer the required functionality. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Skill-based distribution of calls through call vectors Review collected by and hosted on G2.com.

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Sales Manager - Networking
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Unified experience over the different End points, gives you ease

The phones gives you best experience, where with their K175 IP Phone, you have have applications from Google Play store to download, also you can have your own applications to develop and install on the phone as application. This phone is very good for the hospitality and healthcare customers, where for the hotel they can have the guest application install and guest can have mini-bar, and others on a single click on phone.

For the Hospitals, they can integrate their health care application on the phone, giving patient access to his health reports on the IP Phone, also you can have the nurse call system on the Phone

We have a customer in Saudi, where the hospital have integrated Aura with AVAYA SCOPIA system, that when the patient comes in ambulance, the doctor / nurse in the ambulance can start interacting with doctor, using google glass, so that patient can give right attention during his travel to hospital and also in this time, doctor can get the hospital equipped with the right resources, so that hospital will be ready to handle patient, and can safe life.

This overall integration of AVAYA across its Aura, Video (SCOPIA) and Contact Center makes them the best available in this space Review collected by and hosted on G2.com.

What do you dislike?

The pricing is expensive, it have multiple servers farm for different application like for SIP you have to get SM and SMgr and etc Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Good Product with a clear roadmap and vision, seamless integration within the products Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Unified experience over the different End points Review collected by and hosted on G2.com.

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UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Avaya is a service that provides its users with an incredible agility to interact with customers in an effective and completely personalized way. The service has a wide capacity to allow its users to manage their calls, internet, emails, faxes among many other channels. A clear advantage of this service is that it is available in the cloud which allows people to have easy access to the software. Avaya has multiple functions and tools that are very indispensable, some of which are: real-time chat, self-service portal, automated routing, voice message and calendar management. Avaya's interface is very easy to use, gives users complete control of each operation they are working on and works very well. Review collected by and hosted on G2.com.

What do you dislike?

One disadvantage of Avaya Aura for inexperienced people is that its initial configuration is quite complex to carry out, so it is necessary to have people who know how the service works in order to configure it properly for the needs of each business. Another small disadvantage of this service is that it lacks options to share files with the customer, which sometimes is very necessary to fulfill some tasks. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Avaya Aura is undoubtedly a service worthy of earning the trust of each person who implements it in their organization, this is because it is a very functional system, it is of ample performance and it is above all innovative to provide the best experience to the customers with whom they interact through different channels, Avaya offers a quite accessible and comfortable price which catalogs this service of high profitability for any business. I sincerely recommend Avaya Aura very strongly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Avaya is a system that we implemented in our organization in order to provide completely personalized attention to each of our customers and solve any kind of problem they have with our service, through this platform we can communicate with them efficiently through multiple channels and interact with everyone to meet their needs. Review collected by and hosted on G2.com.

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Telecom engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

i am using this product since 5 Years it is really very good solution for contact center it has many components are all they have there different works like SM SMGR CM AES CMS and many more, when i i am taking about its reporting part it is very good it has three types of report Real time Historical and integrated we can also design reports as per our need, now the best part which i like the most is call routing part its many types of routing like quae base routing Avail agent base routing staff agent routing and its has also some top class features like PRT table VRT table and service hour table they are awesome and also it has variables as well which really help us to reduce or time.

Avaya had there SBC as well which provides us highly security to our calls and contact centers Review collected by and hosted on G2.com.

What do you dislike?

Since i am working on Avaya i don't find any negative point in this even you had any problem about it you can easily get the documents from google or Avaya sites Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I Recommend to use this product to all because you will find any thing which is required for any types of contact enters and it has some advance features that you will not found in any OEM. this is my personal experience. it has some good features like police routing table and VRT they are awesome Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Calls are not getting patch from IVR to ACD

CMS ignore some calls entery in his database

Call are disconnecting in 20 second

call routing not working properly Review collected by and hosted on G2.com.

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Telecom engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

since i have using avaya last 3 years and it is the best OEM, Because it's architecture easy to understand, easy to setup and configuration. and i like the work on this i have did the multiple call routing like queued bases avail agent and PRT AAR ars many features it has i loved to work on, Avaya had an multiple components like SM, SMGR , CMS AES and other components they all has there different works we can do routing from SM that is an also a good continent way for the routing,

CM had multiple good option if dont know abot any command then we can press f5 for the help and we can easily get any documents of Avaya form internet, mostly i like te reporting part which provide by CMS and has multiple type of reports so Overall its an best product to use. Review collected by and hosted on G2.com.

What do you dislike?

Avaya Aura is so relible and stable there is not doubt to share comment about dislike. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Must use this product because it is very user friendly and it has multiple advance features that can help to reduce your time with the help of PRT VRT Service table i like these option these are very much and they are very helpful so i Recommended to all please use this Product because once you use this product you will never switch on other product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Many problem I have solve problems i.e.

Call Routing with resional announcement

Call Routingh with Holiday Table.

Call Routing with Service Hours Table.

Call Routing With Variable.

Out Bound Dial AAR Review collected by and hosted on G2.com.

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AA
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I like the most the avaya has different products for different works like it has CM and it has CMS for the reporting purpose and contact analyser for the cdr and many other products like AES SM AND SMGR and I like the most thing is that cm features like service hour table and policies routing table and it has the feature of meet me conferance for the conference call and it has the ARS and aar route pattern for the out bound calling in the call routing tha thing I most enjoyed that to do call routing Review collected by and hosted on G2.com.

What do you dislike?

I am working since 5 years I don't find any loop and nagative point in Avaya it is very good product to use for the contact centers Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Call disconnecting in 20 second

Call routing issue

Cms ACD down

Unable to play any announcement Review collected by and hosted on G2.com.

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AA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Avaya Aura is a very ductile tool that handles the call service of a call center using telephones on the computer, has a perfect infrastructure that makes it robust in addition to having all the benefits of ip telephony, use it in my call center and not I have no problem, in addition to having contingency this tool never stops working and my calls are never lost if you want a full call center, I recommend it without a doubt. Review collected by and hosted on G2.com.

What do you dislike?

Avaya Aura is a telephone tool that has little to dislike me, it could be said that the central administration console is in Linux but for all that it offers I can not complain about almost anything. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I can recommend many plants such as Elastix, Siemens, Unify, Panasonic, but none reaches the level of Avaya Aura, I assure you that it is a good investment and above all it is very versatile, as you understand the business is in the special report of the llamas have Keep in mind that Avaya will be able to reach the standards that each call center demands. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With Avaya Aura I have the call center of my company which I have 30 positions each one has an avaya softphone that is used by the staff, in addition to having a call management CMS as well as a special report for the treatment of all calls already Be incoming, outgoing, loss. Review collected by and hosted on G2.com.

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Programmer
Information Technology and Services
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I really like the way in which it delivers a powerful and reliable contact management solution that is efficient enough to handle all my clients and customers in a long run. Furthermore, this application provides an immediate and also a high quality customer support service that ensure that all the queries and problems can be readily solved. Moreover, this application helps in decreased volumes of calls as well as the expenses as a result of customer interaction are becoming a major concern which can be readily solved through it. I can easily communicate through its multiple channels that include chat, social media and email services. Review collected by and hosted on G2.com.

What do you dislike?

it has unique features that help in making customer support service more interesting and reliable. I really appreciate this product for its immense useful features that helps me to maintain all my customers’ queries and also to get better communication abilities. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I really like the way in which it is suitable for each and every kind of organization regardless of their size and resources. Therefore, this application is saving me from all the hassle related to making daily calls in order to make working more convenient. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The basic feature of this application is its ability to manage a long call queue in a very sophisticated way that suits well to each and every company or organization. Furthermore, the basic two features of this application that are utmost useful is its interactive voice response and computer telephony integration power that helps me to lessen my workload to a greater extent with full accessibility. Review collected by and hosted on G2.com.

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Network Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I dealt with many products in the field of PBX , but I did not find a system with sufficient and strength like AVAYA for large scale companies. Review collected by and hosted on G2.com.

What do you dislike?

I do not like disabling the root user in CM . Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

personally work on avaya products made me a good problem solver . Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I like the way it manage and routes call it is very efficient. Review collected by and hosted on G2.com.

What do you dislike?

So far, my dislike would be difficulty of integrating other sofware. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Genration of report and managing of calls. Review collected by and hosted on G2.com.

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Ingeniero supervisor
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Tiene una gran variedad de herramientas de comunicación que me son muy útil al momento realizar mi trabajo,puedo mantener constante comunicación con mis compañeros. Review collected by and hosted on G2.com.

What do you dislike?

Que si la conexión wifi o el internet no puedo hacer uso de ella. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Es muy sencillo de utilizar y super útil , la comunicación es muy buena. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

usar mi número de trabajo directamente desde mi celular y contactar a mis compañeros o clientes. Review collected by and hosted on G2.com.

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UC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I have using Avaya Aura since 3 years and found that avaya is the best product because it has many good features like call routing it has mutiple call routinga tile queued bases avail agent and staff agent and policy routing table and other outbound option like AAR ARS and his reporting part is very good we have mutiple types of report like Real time and historical and intigrated Review collected by and hosted on G2.com.

What do you dislike?

since i dont find any wrong thing in Avaya i really enjoyed very much to work on avaya Review collected by and hosted on G2.com.

Recommendations to others considering the product:

i always suggest to all that use this because its features and components are awesome to use very user friendly very easily you can get manual from internet Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Unable to do out calls

call routing issue

CMS utilization goes high Review collected by and hosted on G2.com.

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UB
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

There is many thing that i like in Avaya, i like the all components of Avaya like CMS, AES, SM, SMGR

all they had there diffrents works but really these are very user friendly and help full and its CM features like call routing and the best part is that it is take less time to implement ion or integration and its PRT and VRT tables are also are very use full and interesting it is the best OEM that i have work with. Review collected by and hosted on G2.com.

What do you dislike?

I dont find any bad thing in AVAYA i got many good things Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommended all to use AVAYA Aura these features are advance and different to other product and very user friendly as well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Call disconnecting in 20 Sec

Call routing Review collected by and hosted on G2.com.

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Lead Telecom Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Avaya Aura is the best OEM product for customers experience to use inbound-outbound dialing.

Avaya aura is very reliable, stable we can understand all it's set up easily.

Avaya Aura provides various options to impairment call routing. Review collected by and hosted on G2.com.

What do you dislike?

Avaya provide very quick support after Case raised with them. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is the best product for all business sector small, medium and enterprises office. So am suggest to all could try this. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As I have used Avaya Aura 7.1 so after on time setup, configuration, implementation, impaction is very low .5%. Review collected by and hosted on G2.com.

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UC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

i am using Avaya Aura since 3 year its an best solution on that i have work its divecs like AES CM and SMGR and many more are very best to use all they have there diffrent works and AVAYA aura has some diffrent features like PRT VRT and service table and also it had many variable that we can use for the call routing its an a Good OEM i love to work on avaya Review collected by and hosted on G2.com.

What do you dislike?

avaya had many help full features that help to easy manage all things Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I strongly Recommend to use avaya it has advance features to compare others and its features like PRT and Variable and components are awesome Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

its really help to time consumption through Variable Review collected by and hosted on G2.com.

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AB
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Scalability, stability, cross platform compatibility. The ease of installation, quality of the features provided with the suite Review collected by and hosted on G2.com.

What do you dislike?

Nothing much really, the EPMS portal can be tricky with report generation Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helping business with state of the art technology for contact center needs. Review collected by and hosted on G2.com.

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AB
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love manage queue inbound call through vectoring like percentage vise, queue vise.

It's very user friendly for both inbound and outbound and I am using since 7 year and it's very sutiable and stabled OEM product.

I like configuration part like Media Manager integration and implementation is very easy and quickly. Review collected by and hosted on G2.com.

What do you dislike?

As per my experience have not found any negative point in the Avaya Aura. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Avaya Aura have many features very impersive just like PRT, Service Table hour, VRT and Uniform dialing last but not least AAR. Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Clear amd smooth communication while using the avaya desk phone. Also easy to move to another place and just login through the id. No messy login like other products. Review collected by and hosted on G2.com.

What do you dislike?

Cant lock the avaya so other people can easily use mine. Please implement some lock. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

A well utilized product and the only thing there should be a lock button for those products to avoid unauthorized uses. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Pulling daily reports and to communicate with onsite people Review collected by and hosted on G2.com.

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UF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Its an a very useful and user friendly solution for inbound and outbound calling and it has many features even other solution you can do any type of call routing and such many options are available Review collected by and hosted on G2.com.

What do you dislike?

Avaya don't had there own records and the meds this Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has many options as per to other solutions Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I think the dial system is great, does what it’s designed to do. Review collected by and hosted on G2.com.

What do you dislike?

I feel that it could use more options for idling statuses Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We contact our customers with this system it’s a key contribution to use being customer focused. Review collected by and hosted on G2.com.

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Plan cancellation spec 1
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The ease of use! Most roles that I have had which used this product have been high stress roles. Anything that can help cut down on stress while working is a MUST and this product falls in line with that! Very easy to use with minimal efforts! Love it. Review collected by and hosted on G2.com.

What do you dislike?

I wish it offered a bit more personalization options, such as custom "look"(eg colors ect) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would highly recommend this Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Internal call systems. It has cut down on calls to IT for assistance as the employees are able to use with little to no assistance. Review collected by and hosted on G2.com.

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Financial Advisor
Financial Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you dislike?

For the most part I think of via his loss effective telephone communications and networking program or system hardware that we have currently at this time especially in a high volume call center where effective and reliable communication is a key component and providing excellent services to a customers Review collected by and hosted on G2.com.

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Do you work for Avaya Aura?