# Top 10 Avaya Contact Center Alternatives & Competitors **Average Rating:** 4.1/5 **Total Number of Reviews:** 181 If you are considering Avaya Contact Center, you may also want to investigate similar alternatives or competitors to find the best solution. Contact Center Software is a widely used technology, and many people are seeking reliable, easy to use software solutions with auto dialer, speech analytics, and session summary notes. Other important factors to consider when researching alternatives to Avaya Contact Center include communication and user interface. The best overall Avaya Contact Center alternative is NICE CXone. Other similar apps like Avaya Contact Center are Five9 Intelligent Cloud Contact Center Platform, Talkdesk, Genesys Cloud CX, and Amazon Connect. Avaya Contact Center alternatives can be found in [Contact Center Software](https://www.g2.com/categories/contact-center) but may also be in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) or [Social Customer Service Software](https://www.g2.com/categories/social-customer-service). ## Best Paid & Free Alternatives to Avaya Contact Center - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) ## Top 10 Alternatives to Avaya Contact Center Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Avaya Contact Center stacks up to the competition, check reviews from current & previous users in industries like Telecommunications, Insurance, and Entertainment, and find the best product for your business. ### 1. [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) By NiCE **Average Rating:** 4.3/5 **Total Reviews:** 1,730 NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Reviewers say compared to Avaya Contact Center, NICE CXone is: - Easier to set up - Easier to admin - Easier to do business with Categories in common with Avaya Contact Center: [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Contact Center](https://www.g2.com/categories/contact-center), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [Avaya Contact Center vs NICE CXone](https://www.g2.com/compare/avaya-contact-center-vs-nice-cxone) **Compare NICE CXone with other alternatives:** - [NICE CXone vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) - [NICE CXone vs Talkdesk](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [NICE CXone vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [NICE CXone vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-nice-cxone) - [NICE CXone vs 3CX](https://www.g2.com/compare/3cx-vs-nice-cxone) - [NICE CXone vs Aircall](https://www.g2.com/compare/aircall-vs-nice-cxone) - [NICE CXone vs Sprinklr Service](https://www.g2.com/compare/nice-cxone-vs-sprinklr-service) - [NICE CXone vs RingEX](https://www.g2.com/compare/nice-cxone-vs-ringex) - [NICE CXone vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-nice-cxone) ### 2. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) By Five9 **Average Rating:** 4.1/5 **Total Reviews:** 618 Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing. Reviewers say compared to Avaya Contact Center, Five9 Intelligent Cloud Contact Center Platform is: - Easier to do business with - Easier to set up - Easier to admin Categories in common with Avaya Contact Center: [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Contact Center](https://www.g2.com/categories/contact-center), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [Avaya Contact Center vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/avaya-contact-center-vs-five9-intelligent-cloud-contact-center-platform) **Compare Five9 Intelligent Cloud Contact Center Platform with other alternatives:** - [Five9 Intelligent Cloud Contact Center Platform vs NICE CXone](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) - [Five9 Intelligent Cloud Contact Center Platform vs Talkdesk](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) - [Five9 Intelligent Cloud Contact Center Platform vs Genesys Cloud CX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Five9 Intelligent Cloud Contact Center Platform vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs 3CX](https://www.g2.com/compare/3cx-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Aircall](https://www.g2.com/compare/aircall-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Sprinklr Service](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-sprinklr-service) - [Five9 Intelligent Cloud Contact Center Platform vs RingEX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ringex) - [Five9 Intelligent Cloud Contact Center Platform vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-five9-intelligent-cloud-contact-center-platform) ### 3. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) By Talkdesk **Average Rating:** 4.4/5 **Total Reviews:** 2,514 Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Reviewers say compared to Avaya Contact Center, Talkdesk is: - Easier to set up - Easier to admin - Easier to do business with Categories in common with Avaya Contact Center: [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Contact Center](https://www.g2.com/categories/contact-center), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [Avaya Contact Center vs Talkdesk](https://www.g2.com/compare/avaya-contact-center-vs-talkdesk) **Compare Talkdesk with other alternatives:** - [Talkdesk vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [Talkdesk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) - [Talkdesk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Talkdesk vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-talkdesk) - [Talkdesk vs 3CX](https://www.g2.com/compare/3cx-vs-talkdesk) - [Talkdesk vs Aircall](https://www.g2.com/compare/aircall-vs-talkdesk) - [Talkdesk vs Sprinklr Service](https://www.g2.com/compare/sprinklr-service-vs-talkdesk) - [Talkdesk vs RingEX](https://www.g2.com/compare/ringex-vs-talkdesk) - [Talkdesk vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-talkdesk) ### 4. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,555 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Reviewers say compared to Avaya Contact Center, Genesys Cloud CX is: - Easier to set up - Easier to admin - Easier to do business with Categories in common with Avaya Contact Center: [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Contact Center](https://www.g2.com/categories/contact-center), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [Avaya Contact Center vs Genesys Cloud CX](https://www.g2.com/compare/avaya-contact-center-vs-genesys-cloud-cx) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs NICE CXone](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [Genesys Cloud CX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Talkdesk](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Genesys Cloud CX vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-genesys-cloud-cx) - [Genesys Cloud CX vs 3CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Aircall](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Sprinklr Service](https://www.g2.com/compare/genesys-cloud-cx-vs-sprinklr-service) - [Genesys Cloud CX vs RingEX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [Genesys Cloud CX vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-genesys-cloud-cx) ### 5. [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) By Amazon Web Services (AWS) **Average Rating:** 4.4/5 **Total Reviews:** 90 Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Reviewers say compared to Avaya Contact Center, Amazon Connect is: - Easier to set up - Easier to admin - Easier to do business with Categories in common with Avaya Contact Center: [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Contact Center](https://www.g2.com/categories/contact-center), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Avaya Contact Center vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-avaya-contact-center) **Compare Amazon Connect with other alternatives:** - [Amazon Connect vs NICE CXone](https://www.g2.com/compare/amazon-connect-vs-nice-cxone) - [Amazon Connect vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/amazon-connect-vs-five9-intelligent-cloud-contact-center-platform) - [Amazon Connect vs Talkdesk](https://www.g2.com/compare/amazon-connect-vs-talkdesk) - [Amazon Connect vs Genesys Cloud CX](https://www.g2.com/compare/amazon-connect-vs-genesys-cloud-cx) - [Amazon Connect vs 3CX](https://www.g2.com/compare/3cx-vs-amazon-connect) - [Amazon Connect vs Aircall](https://www.g2.com/compare/aircall-vs-amazon-connect) - [Amazon Connect vs Sprinklr Service](https://www.g2.com/compare/amazon-connect-vs-sprinklr-service) - [Amazon Connect vs RingEX](https://www.g2.com/compare/amazon-connect-vs-ringex) - [Amazon Connect vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-amazon-connect) ### 6. [3CX](https://www.g2.com/products/3cx/reviews) By 3CX **Average Rating:** 4.4/5 **Total Reviews:** 547 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution. Reviewers say compared to Avaya Contact Center, 3CX is: - Easier to set up - Easier to admin - Easier to do business with Categories in common with Avaya Contact Center: [Contact Center](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [Avaya Contact Center vs 3CX](https://www.g2.com/compare/3cx-vs-avaya-contact-center) **Compare 3CX with other alternatives:** - [3CX vs NICE CXone](https://www.g2.com/compare/3cx-vs-nice-cxone) - [3CX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/3cx-vs-five9-intelligent-cloud-contact-center-platform) - [3CX vs Talkdesk](https://www.g2.com/compare/3cx-vs-talkdesk) - [3CX vs Genesys Cloud CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx) - [3CX vs Amazon Connect](https://www.g2.com/compare/3cx-vs-amazon-connect) - [3CX vs Aircall](https://www.g2.com/compare/3cx-vs-aircall) - [3CX vs Sprinklr Service](https://www.g2.com/compare/3cx-vs-sprinklr-service) - [3CX vs RingEX](https://www.g2.com/compare/3cx-vs-ringex) - [3CX vs 8x8 Contact Center](https://www.g2.com/compare/3cx-vs-8x8-contact-center) ### 7. [Aircall](https://www.g2.com/products/aircall/reviews) By Aircall **Average Rating:** 4.4/5 **Total Reviews:** 1,610 Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more. Reviewers say compared to Avaya Contact Center, Aircall is: - Easier to set up - Easier to admin - More usable Categories in common with Avaya Contact Center: [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [Avaya Contact Center vs Aircall](https://www.g2.com/compare/aircall-vs-avaya-contact-center) **Compare Aircall with other alternatives:** - [Aircall vs NICE CXone](https://www.g2.com/compare/aircall-vs-nice-cxone) - [Aircall vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/aircall-vs-five9-intelligent-cloud-contact-center-platform) - [Aircall vs Talkdesk](https://www.g2.com/compare/aircall-vs-talkdesk) - [Aircall vs Genesys Cloud CX](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx) - [Aircall vs Amazon Connect](https://www.g2.com/compare/aircall-vs-amazon-connect) - [Aircall vs 3CX](https://www.g2.com/compare/3cx-vs-aircall) - [Aircall vs Sprinklr Service](https://www.g2.com/compare/aircall-vs-sprinklr-service) - [Aircall vs RingEX](https://www.g2.com/compare/aircall-vs-ringex) - [Aircall vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-aircall) ### 8. [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) By Sprinklr **Average Rating:** 4.3/5 **Total Reviews:** 748 Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. Reviewers say compared to Avaya Contact Center, Sprinklr Service is: - More expensive - Easier to do business with - Easier to set up Categories in common with Avaya Contact Center: [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Contact Center](https://www.g2.com/categories/contact-center), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Customer Self-Service](https://www.g2.com/categories/customer-self-service), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Avaya Contact Center vs Sprinklr Service](https://www.g2.com/compare/avaya-contact-center-vs-sprinklr-service) **Compare Sprinklr Service with other alternatives:** - [Sprinklr Service vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-sprinklr-service) - [Sprinklr Service vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-sprinklr-service) - [Sprinklr Service vs Talkdesk](https://www.g2.com/compare/sprinklr-service-vs-talkdesk) - [Sprinklr Service vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-sprinklr-service) - [Sprinklr Service vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-sprinklr-service) - [Sprinklr Service vs 3CX](https://www.g2.com/compare/3cx-vs-sprinklr-service) - [Sprinklr Service vs Aircall](https://www.g2.com/compare/aircall-vs-sprinklr-service) - [Sprinklr Service vs RingEX](https://www.g2.com/compare/ringex-vs-sprinklr-service) - [Sprinklr Service vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-sprinklr-service) ### 9. [RingEX](https://www.g2.com/products/ringex/reviews) By RingCentral **Average Rating:** 4.2/5 **Total Reviews:** 1,402 AI-powered communications that redefines customer engagement for modern teams. Reviewers say compared to Avaya Contact Center, RingEX is: - Easier to set up - Easier to admin - Easier to do business with Categories in common with Avaya Contact Center: [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) **Compare:** [Avaya Contact Center vs RingEX](https://www.g2.com/compare/avaya-contact-center-vs-ringex) **Compare RingEX with other alternatives:** - [RingEX vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-ringex) - [RingEX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ringex) - [RingEX vs Talkdesk](https://www.g2.com/compare/ringex-vs-talkdesk) - [RingEX vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [RingEX vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-ringex) - [RingEX vs 3CX](https://www.g2.com/compare/3cx-vs-ringex) - [RingEX vs Aircall](https://www.g2.com/compare/aircall-vs-ringex) - [RingEX vs Sprinklr Service](https://www.g2.com/compare/ringex-vs-sprinklr-service) - [RingEX vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-ringex) ### 10. [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) By 8x8 **Average Rating:** 4.1/5 **Total Reviews:** 256 8x8 connects people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience, combining Contact Center, Unified Communications, and CPaaS APIs. Reviewers say compared to Avaya Contact Center, 8x8 Contact Center is: - Easier to do business with - Easier to admin - Easier to set up Categories in common with Avaya Contact Center: [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Contact Center](https://www.g2.com/categories/contact-center), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Customer Self-Service](https://www.g2.com/categories/customer-self-service) **Compare:** [Avaya Contact Center vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-avaya-contact-center) **Compare 8x8 Contact Center with other alternatives:** - [8x8 Contact Center vs NICE CXone](https://www.g2.com/compare/8x8-contact-center-vs-nice-cxone) - [8x8 Contact Center vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/8x8-contact-center-vs-five9-intelligent-cloud-contact-center-platform) - [8x8 Contact Center vs Talkdesk](https://www.g2.com/compare/8x8-contact-center-vs-talkdesk) - [8x8 Contact Center vs Genesys Cloud CX](https://www.g2.com/compare/8x8-contact-center-vs-genesys-cloud-cx) - [8x8 Contact Center vs Amazon Connect](https://www.g2.com/compare/8x8-contact-center-vs-amazon-connect) - [8x8 Contact Center vs 3CX](https://www.g2.com/compare/3cx-vs-8x8-contact-center) - [8x8 Contact Center vs Aircall](https://www.g2.com/compare/8x8-contact-center-vs-aircall) - [8x8 Contact Center vs Sprinklr Service](https://www.g2.com/compare/8x8-contact-center-vs-sprinklr-service) - [8x8 Contact Center vs RingEX](https://www.g2.com/compare/8x8-contact-center-vs-ringex) --- ## Avaya Contact Center Alternatives FAQs ### Which Contact Center tools do reviewers recommend instead of Avaya Infinity Platform? Reviewers recommend [Talkdesk](https://www.g2.com/products/talkdesk/reviews) for its intuitive interface, AI-powered automation, and seamless CRM integrations that improve agent productivity and customer experience. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) is favored for its robust omnichannel support, scalability, and advanced AI features that enhance operational efficiency. [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) is praised for its ease of use, comprehensive omnichannel routing, and strong customization options. These tools are consistently noted for easier administration, better support, and more usable interfaces compared to Avaya Infinity Platform, making them top choices for contact center solutions according to G2 user reviews. ### How does Avaya Infinity Platform compare to NiCE CXone? According to G2 data, [Avaya Infinity Platform](https://www.g2.com/products/avaya-infinity-platform/reviews) has an average rating of 4.1/5 from 181 reviews, while [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) holds a higher average rating of 4.3/5 across 1,730 reviews. NiCE CXone leads Avaya by 0.3 points in meeting requirements (8.7 vs 8.6), 0.3 points in usability (8.7 vs 8.4), 0.5 points in ease of setup (8.0 vs 7.5), 0.5 points in ease of administration (8.3 vs 7.8), 0.1 points in support quality (8.3 vs 8.2), and 0.3 points in ease of doing business (8.2 vs 7.9). User sentiment highlights NiCE CXone's strengths in ease of use (29 mentions), feature richness (21 mentions), efficiency (20 mentions), and helpful customer support (11 mentions). In contrast, Avaya Infinity Platform is praised for calling features, reporting, and call quality but has notable concerns including process complexity, difficult implementation, frequent authentication errors, and occasional unreliability. NiCE CXone's broader adoption and higher scores reflect a more robust, user-friendly, and administratively efficient platform. ### Why do users choose NiCE CXone over Avaya Infinity Platform? Users choose [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) over [Avaya Infinity Platform](https://www.g2.com/products/avaya-infinity-platform/reviews) primarily due to its superior usability and administrative ease, as evidenced by its 0.3 to 0.5 point leads in key dimensions such as ease of setup (8.0 vs 7.5) and ease of administration (8.3 vs 7.8). NiCE CXone's extensive feature set, praised in 21 reviews, combined with 29 mentions of ease of use and 11 mentions of helpful customer support, make it a preferred choice for organizations seeking efficiency and reliability. Additionally, NiCE CXone's higher rating (4.3/5 vs 4.1/5) across a much larger review base (1,730 vs 181) indicates broader user satisfaction and trust. While Avaya users report issues with complexity, integration challenges, and frequent authentication errors, NiCE CXone users emphasize its intuitive interface, efficient call management, and stable performance, which collectively drive preference for NiCE CXone in competitive evaluations. ### What are the best alternatives to Avaya Infinity Platform? The best alternatives to Avaya Infinity Platform based on G2 user ratings and review counts are [Talkdesk](https://www.g2.com/products/talkdesk/reviews) (4.4/5 stars, 2504 reviews), [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) (4.4/5 stars, 1549 reviews), and [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) (4.3/5 stars, 1730 reviews). 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