Avaya Aura

Avaya Aura Alternatives & Competitors

Looking for alternatives to Avaya Aura? Tons of people want Contact Center Infrastructure software to help with interactive voice response (ivr), regulatory compliance, and computer-telephony integration (cti). What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Contact Center Infrastructure software that reviewers voted best overall compared to Avaya Aura. Based on reviewer data you can see how Avaya Aura stacks up to the competition, check reviews from current & previous users, and find the best fit for your business.

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Top 20 Alternatives & Competitors to Avaya Aura

    #1
    #1
  1. Talkdesk

    (550)4.4 out of 5
    Optimized for quick response
    World's Leading Cloud Call Center Software

    Reviewers say compared to Avaya Aura, Talkdesk is:

    Easier to do business with
    Easier to set up
    More usable
  2. World's Leading Cloud Call Center Software

    Reviewers say compared to Avaya Aura, Talkdesk is:

    Easier to do business with
    Easier to set up
    More usable

    Talkdesk review by Ken W.
    "A truly effective SaaS platform in a sea of wannabes: Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I didn't have to stumble during set up because the UI is clear. Reporting is straightforward, but allows you to see the big picture or get as granular as you like. Also, their customer service and success teams are dazzlingly responsive and are experts in their own product. I will always be a net promotor for Talkdesk."
    #2
    #2
  3. CallTrackingMetrics

    (436)4.5 out of 5
    Optimized for quick response
    CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Reviewers say compared to Avaya Aura, CallTrackingMetrics is:

    Easier to do business with
    Easier to set up
    Better at support
  4. CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Reviewers say compared to Avaya Aura, CallTrackingMetrics is:

    Easier to do business with
    Easier to set up
    Better at support

    CallTrackingMetrics review by Duran C.
    "Call Metrics A+: Easy and seamless technology that I do not have to think about when using. The most useful thing about the software is the app I have on my phone. I am able to be away from my desk and accept incoming calls from current customer to new prospects. Between the app and the softphone, I think it is a great product that I look forward to using more of. Thank you for the product."
    #3
    #3
  5. Genesys PureEngage

    (244)4.3 out of 5
    Optimized for quick response
    Genesys PureEngage is designed to enable omnichannel customer engagement for global businesses to deliver competitively superior experiences.

    Reviewers say compared to Avaya Aura, Genesys PureEngage is:

    Easier to do business with
    More expensive
  6. Genesys PureEngage is designed to enable omnichannel customer engagement for global businesses to deliver competitively superior experiences.

    Reviewers say compared to Avaya Aura, Genesys PureEngage is:

    Easier to do business with
    More expensive

    Genesys PureEngage review by Isaiah P.
    "PureEngage Is the Best Genesys Platform by far!: Spoken IVR Routing is amazing. It is a time saver not only for customers, but for also developers. With it, customers can just speak their product instead of having to go through a long menu of options. In addition, reviewing real time statistics is easy when using Genesys Pulse! The best part is that the resource demand to use it is minimal as it is web based. Other real time statistic systems are program based, which drives down the performance of your computer. But not with Genesys Pulse!"
    #4
    #4
  7. Aircall

    (200)4.2 out of 5
    An easy way to set up your business phone lines and your call center.

    Reviewers say compared to Avaya Aura, Aircall is:

    Easier to set up
    Easier to do business with
    More usable
  8. An easy way to set up your business phone lines and your call center.

    Reviewers say compared to Avaya Aura, Aircall is:

    Easier to set up
    Easier to do business with
    More usable

    Aircall review by Michael K.
    "The All In One Simple Solution: The transparency into data and how easy it is to look into the breakdown of what our numbers mean in reference to calls answered, times not available, after hours and the percentage of where each fall. Being able to also quickly swap out the IVR and upload new recordings is such a breeze. I also enjoy being able to show our Activity Feed live on a huge 55 inch tv and still view it on my desktop under one log-in."
    #5
    #5
  9. Genesys PureConnect

    (197)4.2 out of 5
    Optimized for quick response
    Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS),

    Reviewers say compared to Avaya Aura, Genesys PureConnect is:

    Easier to do business with
    Easier to set up
    More usable
  10. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS),

    Reviewers say compared to Avaya Aura, Genesys PureConnect is:

    Easier to do business with
    Easier to set up
    More usable

    Genesys PureConnect review by Paul S.
    "PureConnect - The Right Solution: System flexibility and the ease of development and change. Integration is easy, regardless of the platform. Tools work. We are using the cloud version of PureConnect, we have not experienced even a single minute of downtime in over five years. We couldn't have achieved that if we managed it ourselves."
    #6
    #6
  11. Aspect Workforce Management

    (175)4.1 out of 5
    Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Reviewers say compared to Avaya Aura, Aspect Workforce Management is:

    Easier to do business with
    More expensive
  12. Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Reviewers say compared to Avaya Aura, Aspect Workforce Management is:

    Easier to do business with
    More expensive

    Aspect review by Jamie B.
    "Not much flexibility but a good product : We have had some difficulties with communication with aspect, 18 months into our contract. We often need help or some guidance to support our business needs. It’s sometimes difficult to be a happy customer when aspect can be quite rigid with the support. Regardless of this the product itself is good and Aspect seem on board with feedback and generally seem to do what they can to highlight difficult areas. "
    #7
    #7
  13. Tenfold

    (157)4.5 out of 5
    Tenfold digs deep into all your business history and aggregates all data, including sales, service, and marketing, into a unified view that users can access in real time. All contact points and interactions with your customers are captured, such as business call, email, text, and chat and you don’t have to put in the manual labor.

    Reviewers say compared to Avaya Aura, Tenfold is:

    Easier to do business with
    Easier to set up
    More usable
  14. Tenfold digs deep into all your business history and aggregates all data, including sales, service, and marketing, into a unified view that users can access in real time. All contact points and interactions with your customers are captured, such as business call, email, text, and chat and you don’t have to put in the manual labor.

    Reviewers say compared to Avaya Aura, Tenfold is:

    Easier to do business with
    Easier to set up
    More usable

    Tenfold review by Michael D.
    "The perfect way to log your calls: The ability to quickly log calls and view previews notes without any major problems. Compared to other call management systems, Tenfold exceeds expectation with an easy to use interface that can do so much in such little screenspace."
    #8
    #8
  15. Genesys PureCloud

    (167)4.1 out of 5
    Optimized for quick response
    Supercharge your contact center with an all-in-one omnichannel customer engagement solution that’s powerful and easy to use, and built on the Genesys PureCloud platform –the first distributed, multitenant, enterprise-grade cloud platform for the multiple use cases of collaboration, communications and customer engagement. Genesys PureCloud helps you accelerate business impact, deliver consistent outcomes and innovate the customer and agent experiences.

    Reviewers say compared to Avaya Aura, Genesys PureCloud is:

    Easier to do business with
    Easier to set up
    More usable
  16. Supercharge your contact center with an all-in-one omnichannel customer engagement solution that’s powerful and easy to use, and built on the Genesys PureCloud platform –the first distributed, multitenant, enterprise-grade cloud platform for the multiple use cases of collaboration, communications and customer engagement. Genesys PureCloud helps you accelerate business impact, deliver consistent outcomes and innovate the customer and agent experiences.

    Reviewers say compared to Avaya Aura, Genesys PureCloud is:

    Easier to do business with
    Easier to set up
    More usable

    Genesys PureCloud review by James J. M.
    "The platform that has innovated our way of communicating.: I love this application, because it has allowed us to have a better relationship with customers, since now we can offer you the option to communicate in a more open, versatile way, giving them the flexibility that they can do it whenever they want and from the device. of your taste. This platform is very good and complete because it has combined techniques, options, very skilled tasks and very useful for our company, I am pleased that we can use the inspection in real time to reduce our deficiencies and satisfy our customers, it is very fast to know what is the problem and how to solve it."
    #9
    #9
  17. Dixa

    (146)4.0 out of 5
    Optimized for quick response
    Dixa is conversational customer engagement software that connects brands with customers through real-time communication. By keeping the customer at the center instead of the incident or inquiry, Dixa helps businesses create stronger relationships with their customers, increasing brand loyalty and satisfaction.

    Reviewers say compared to Avaya Aura, Dixa is:

    Easier to do business with
    Easier to set up
    Better at support
  18. Dixa is conversational customer engagement software that connects brands with customers through real-time communication. By keeping the customer at the center instead of the incident or inquiry, Dixa helps businesses create stronger relationships with their customers, increasing brand loyalty and satisfaction.

    Reviewers say compared to Avaya Aura, Dixa is:

    Easier to do business with
    Easier to set up
    Better at support

    Dixa review by Rhys H.
    "Zero clutter and smooth workflow: There are lots of quick guides, live chat support for agents and admins. The simplicity of the front-end interface means that there's little to get in the way of you and the customer. The conversations overviews and previews are also really clear so it's easy as a team leader to triage and transfer conversations with one click."
    See all Dixa reviews
    #10
    #10
  19. Five9

    (136)3.6 out of 5
    Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Reviewers say compared to Avaya Aura, Five9 is:

    Easier to do business with
    Easier to set up
  20. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Reviewers say compared to Avaya Aura, Five9 is:

    Easier to do business with
    Easier to set up

    Five9 review by Deidre L.
    "Streamlined Call Management: First things first, the interface is beautifully designed. It's clean and simple with soothing colors. The layout is also easy to use and is quickly familiar. The built in queue tracker at the bottom of the screen is really helpful when managing the flow of incoming calls. The call state codes are easy to customize as well, which makes it easier for agents to properly document their phone time. "
    #11
    #11
  21. bpm'online

    (142)4.6 out of 5
    Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Reviewers say compared to Avaya Aura, bpm'online is:

    Easier to do business with
    Better at support
    More usable
  22. Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Reviewers say compared to Avaya Aura, bpm'online is:

    Easier to do business with
    Better at support
    More usable

    bpm’online review by Volodymyr K.
    "Bpm’online - investment that pays off: The best part about bpm’online is that it provides us with a unified environment where we can process all the vital information. Our employees can easily interact with customers, schedule events and conduct marketing activities. By the way, we made a choice in favor of two products - bpm’online sales and bpm’online marketing. Bpm’online helps us to obtain more customers – the system helps us to understand their needs faster. Creating effective marketing campaigns became much easier as well. By having a complete picture of our business school, it’s easier for us to develop an effective strategy for its further improvement. "
    #12
    #12
  23. RingDNA

    (99)4.5 out of 5
    Optimized for quick response
    RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Reviewers say compared to Avaya Aura, RingDNA is:

    Easier to do business with
    Easier to set up
    Better at support
  24. RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Reviewers say compared to Avaya Aura, RingDNA is:

    Easier to do business with
    Easier to set up
    Better at support

    RingDNA review by Todd L.
    "RingDNA Over Exceeds Expectations! You must try them!: Their platform is so easy to integrate with salesforce. I've tried numerous different platforms that supposedly integrate with salesforce which don't work or slow down salesforce to the point you do not want to even use it. From the moment I contacted ringDNA to my three years of being a client, I've been impressed with their sales team, onboarding, and support. They are one of the few platforms our company has used that I can say has been truly seamless. Most of all their team is exceptional. Everyone I've contacted is always there to help and in any case they don't have the answer, they will find someone that does. They go over over and beyond what is necessary."
    #13
    #13
  25. 3CX Phone System

    (86)4.2 out of 5
    3CX Phone System is a software-based PBX which runs on Microsoft Windows and replaces a proprietary hardware PBX. 3CX Phone System has been developed specifically for Microsoft Windows and is based on the SIP standard, making it easier to manage and allowing you to use any SIP phone (software or hardware).

    Reviewers say compared to Avaya Aura, 3CX Phone System is:

    Easier to do business with
    Easier to set up
    Easier to admin
  26. 3CX Phone System is a software-based PBX which runs on Microsoft Windows and replaces a proprietary hardware PBX. 3CX Phone System has been developed specifically for Microsoft Windows and is based on the SIP standard, making it easier to manage and allowing you to use any SIP phone (software or hardware).

    Reviewers say compared to Avaya Aura, 3CX Phone System is:

    Easier to do business with
    Easier to set up
    Easier to admin

    3CX Phone System review by Marty C.
    "3CX: The system is easy to use and very cost effective. The one year free trial made this decision simple"
    #14
    #14
  27. Truly

    (71)4.8 out of 5
    Optimized for quick response
    Connect Conversations to Revenue

    Reviewers say compared to Avaya Aura, Truly is:

    Easier to do business with
    Easier to set up
    Better at support
  28. Connect Conversations to Revenue

    Reviewers say compared to Avaya Aura, Truly is:

    Easier to do business with
    Easier to set up
    Better at support

    Truly review by Rachel  M.
    "Truly Wonderful!: Truly is so easy to use! You can record calls, transfer, add notes, and get email scripts of any voicemails. I love how I don't have to give out my personal cell phone number - but the Truly app lets me take my business phone with me on the go too. My favorite aspect is that I can take notes during my call in Truly and they will log automatically in Salesforce under that call - HUGE time saver! Great because it goes through wifi so even if you don't have cell service you can make calls"
    #15
    #15
  29. Fuze

    (70)3.3 out of 5
    Optimized for quick response
    Fuze is a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible video conferencing, and always-on collaboration. Formerly ThinkingPhones, Fuze allows the modern, mobile workforce to seamlessly communicate anytime, anywhere, across any device.

    Reviewers say compared to Avaya Aura, Fuze is:

    Easier to do business with
    Easier to set up
  30. Fuze is a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible video conferencing, and always-on collaboration. Formerly ThinkingPhones, Fuze allows the modern, mobile workforce to seamlessly communicate anytime, anywhere, across any device.

    Reviewers say compared to Avaya Aura, Fuze is:

    Easier to do business with
    Easier to set up

    Fuze review by Manjunath N.
    "Quality and stability of audio calls : Fuze is extremely helpful on international calling and it is stable and the audio quality is great. Its help to connect my users world wide on their cell and landline phones with minimal cost when compared to ISP charges. I do not have to worry much about the duration of the call due to its cost and quality of the call which is helping us to stay more connected with users then emails. "
    See all Fuze reviews
    #16
    #16
  31. Google Voice

    (61)4.3 out of 5
    Google Voice gives you one number for all your phones

    Reviewers say compared to Avaya Aura, Google Voice is:

    Easier to set up
    Easier to do business with
    More usable
  32. Google Voice gives you one number for all your phones

    Reviewers say compared to Avaya Aura, Google Voice is:

    Easier to set up
    Easier to do business with
    More usable

    Google Voice review by Celina M.
    "Best use for cold calls: How easy it is to use and how I can add multiple team members' phones to the account. When we do add multiple phones, all of them ring and whoever can pick up will pick up, it is convenient to talk about certain research participants."
    #17
    #17
  33. NICE inContact

    (52)3.8 out of 5
    Optimized for quick response
    Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Reviewers say compared to Avaya Aura, NICE inContact is:

    Easier to do business with
    Easier to set up
    Easier to admin
  34. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Reviewers say compared to Avaya Aura, NICE inContact is:

    Easier to do business with
    Easier to set up
    Easier to admin

    NICE inContact review by Gretchen G.
    "InContact - Powerful cloud solution that fits all of your needs: I like the strong protection of not having to maintain my own hardware and knowing that inContact is always upgrading their software, ensuring multiple location redundancies, and always looking out for its clients. I have learned to do many valuable things with their software, such as allowing the scripting platform to look at incoming phone numbers and route them based on the origination place. "
    #18
    #18
  35. Contact Center

    (50)3.8 out of 5
    Optimized for quick response
    Leader in Enterprise Communications as a Service (ECaaS), cloud-based unified communications and contact center solutions.

    Reviewers say compared to Avaya Aura, Contact Center is:

    Easier to do business with
    More usable
  36. Leader in Enterprise Communications as a Service (ECaaS), cloud-based unified communications and contact center solutions.

    Reviewers say compared to Avaya Aura, Contact Center is:

    Easier to do business with
    More usable

    Contact Center review by Joseph S.
    "8x8 VCC is great!: We started out with 8x8s normal office phone product. We had a need for a call center and 8x8 had the perfect solution. From start to finish the process was very easy. You are given an implementation specialist to set everything up and walk you through from start to finish.Once the implementation specialists job is done you are given the best customer support for any future problems. "
    #19
    #19
  37. Freshcaller

    (36)4.1 out of 5
    Freshcaller is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshcaller can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

    Reviewers say compared to Avaya Aura, Freshcaller is:

    Easier to do business with
    Easier to set up
    Easier to admin
  38. Freshcaller is a cloud-based modern phone system created for teams of all sizes. Built by Freshworks, Freshcaller can help you run a state-of-the-art contact center for customer support, sales, IT, and HR operations.

    Reviewers say compared to Avaya Aura, Freshcaller is:

    Easier to do business with
    Easier to set up
    Easier to admin

    Freshcaller review by Daniel H.
    "Negative experiences with their support but the technology is fine: The FreshCaller interface is intuitive and easy to navigate. Call quality has been consistently great. Never had any issues with audio. It has a lot more bells and whistles than we need, reports, call metrics, etc I also like the integration with other Freshworks products like FreshDesk "
    #20
    #20
  39. Cisco Unified Contact Center

    (35)4.1 out of 5
    Cisco Unified Contact Center delivers contact routing, call treatement, network-to-desktop CTI, and multichannel contact management over an IP infratstructure that helps your company create distributed contact center infrastructure.

    Reviewers say compared to Avaya Aura, Cisco Unified Contact Center is:

    Easier to do business with
    Better at support
    More usable
  40. Cisco Unified Contact Center delivers contact routing, call treatement, network-to-desktop CTI, and multichannel contact management over an IP infratstructure that helps your company create distributed contact center infrastructure.

    Reviewers say compared to Avaya Aura, Cisco Unified Contact Center is:

    Easier to do business with
    Better at support
    More usable

    Cisco Unified review by Deirra J.
    "Cisco UCC: The highlight of using Cisco UCCX is the high customization with the product.It's easy to grow and scale the product as needed and the integration with CUCM is seamless. The program has auser friendly programming interface. Once you understand the logic it's simple to create scripts to do what you need. Once you create scripts, it is very easy to duplicate them and edit them as needed. The system is also pretty reliable as far as uptime. The system generates great reports to help you keep track on call stats for your agents. "