1. [Home](https://www.g2.com/) 2. ... 3. [Benefits Support Software](https://www.g2.com/categories/benefits-support) 4. [Avante AI Discussions](https://www.g2.com/products/avante-ai/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_37f40a7ce8dabc08bed2b00f193e1011/avante-ai.png "Product Avatar Image") ](/products/avante-ai/reviews) [ Avante AI ](/products/avante-ai/reviews) 0 ratings Avante is the enterprise AI platform for benefits teams. Carly answers employees' benefits questions 24/7 in where employees usually work like Teams, Slack, ServiceNow etc. and Ava enables the benefits teams to run and improve their benefits programs. Who it's for: benefits leaders, Total Rewards and benefits operations teams at self-insured employers with 1,000+ employees, the brokers and consultants who support them. The problem Avante is solving is that benefits is one of a company's biggest investments, and costs keep rising. Employers expect a median 9% increase in health care costs for 2026 (Business Group on Health, 2026 Employer Health Care Strategy Survey). Every point solution added to manage cost makes the program harder to run, and the data is scattered across plan documents, contracts, emails and claims. So teams wait weeks for analysis and rely on what vendors report. Meanwhile, 85% of employees say they're confused about their benefits (Businessolver, 2026 Benefits Insights Report). They don't use what the company pays for, and the benefits team answers the same questions by hand. General-purpose AI hits a ceiling here. It may have your documents, but it doesn't know your program or the work of the benefits team. There is a need for a purpose-built solution to take on benefits work end to end, so benefits teams can keep costs in check, support every employee and get more from your benefits investment. Avante exists to fulfill that need. Carly: benefits expertise for every employee This employee benefits assistant gives every employee 24/7 benefits support, answering from your whole program in 80+ languages. Employees reach it in Slack, Microsoft Teams, email, ServiceNow, your benefits portal or the enterprise AI tools they already use. It helps them compare plans for their own situation, work through life events like a new baby, leave or retirement, and learn what's available to them. Questions Carly shouldn't answer go to your benefits team, and it can draft replies to employee emails for your team to review and send. Ava Workbench: expert work in minutes, not weeks In Ava Workbench, your team asks a question or starts a task and gets finished work back: cost and trend analyses across medical, pharmacy, dental and vision claims, vendor and point solution reviews, leadership reports and employee communications. It's benefits analytics your team runs itself, without waiting weeks on analysts or vendor reports. Ava Agents (beta): hand off the work, and Ava follows through Launched in beta on October 22, 2026, Ava Agents brings AI agents to the ongoing work of HR and benefits teams. Your team hands off recurring work, and Ava runs it in the background with specialist agents built for benefits, then returns finished work to review. In the beta: • Employee trend reports on a schedule, showing what employees ask, where they're confused and what changed week over week • Vendor reviews ahead of renewal, with a sourced summary of cost, utilization and performance • Communications for employees and managers, drafted from approved findings • Inbox support: when a vendor report lands in a connected Outlook or Gmail inbox, Ava summarizes the takeaways for your program and drafts follow-ups for your approval The platform underneath Vault brings plan documents, contracts, claims and other benefits data into one place through prebuilt integrations, and patent-pending parsing reads complex plan documents that general AI can't. The Benefits Ontology organizes it into a trusted model of your program, so every answer reflects the full picture. Because Carly and Ava share one platform, what employees ask shapes what your team improves. What benefits teams use Avante for • Renewal prep: check vendor contracts and performance guarantees against actual claims, so you negotiate with evidence • Point solution gaps: see which benefits employees aren't finding or using, and send targeted outreach so they know what's available • Leadership questions: answer cost questions, like the impact of GLP-1s, from your own data in minutes • Open enrollment: see what's confusing employees in the first days of OE, and send targeted comms in time to help • Program design: test a plan change or new benefit against your own claims and employee questions before you commit • Document accuracy: find conflicting or outdated plan documents, so employees get answers from what's current • Leadership readouts: reports and briefs that took weeks come together in an afternoon Why Avante Three things set Avante apart: it knows your program, it knows the work and it knows the rules. Your program: generic AI remembers what you tell it. Avante builds a working model of your plans, vendors, contracts and employee questions, and remembers decisions and commitments as people change. Benefits work: workflows and specialist agents are built in, so your team hands off work instead of directing every step. Delegate the work. Keep the judgment. The rules: Avante is built for the accuracy, privacy and regulatory demands of benefits. Right for your employees. Safe for your company. Accuracy, security and control Every answer is checked for accuracy and safety, guardrails keep it within the rules, and answers show their sources so your team can review them. Agents act within each user's permissions, so an agent can never do more than the person it works for. External actions like sending email need approval, and admins can review actions, stop work and revoke access. Avante is SOC 2 Type II, HIPAA and GDPR compliant, with encryption and SSO, and customer data never trains models. Security documentation is at trust.avante.ai. It also adds a benefits layer to the enterprise AI you already run, and can sit behind Copilot, Gemini, Claude or ServiceNow through MCP and A2A. "Avante's exceptional architecture and security execution was evident in our HR AI risk profile evaluation. In fact, we used Avante as the benchmark example to test and mature our new governance model." Hay Joosten, Principal AI in HR Program Manager, Zscaler Customer results Companies using Avante today include Samsung Semiconductor, Real Chemistry, Zscaler, News Corp, OneDigital and SurveyMonkey. • Samsung Semiconductor found why dependents were skipping its mental health point solution in a ten-minute chat and used Ava to build targeted communications. Result: a 66% increase in utilization of that point solution. • Real Chemistry: Carly answered 8,500+ benefit questions and reclaimed 6,000+ hours for strategic initiatives, as the company grew through acquisitions without adding benefits headcount. • OneDigital: 4,275 inquiries resolved instantly and 1,690 email responses drafted by AI in six months. • SurveyMonkey: in a two-week open enrollment, 20% of eligible employees used Carly and the benefits team saved 369 hours. "Instead of wondering if GLP-1s would impact costs, we got instant data-driven answers. Turned out to be a non-issue." Dene Sparrman, Global Head of Benefits, Zscaler "Evaluating the impact of a point solution is difficult when data lives in silos. I needed a platform to consolidate data and determine: are programs effective? Are employees able to access, navigate and understand them? That's Avante." Sarah Schutzberger, Benefits and HR Operations Sr Manager, Samsung Semiconductor For brokers and consultants Avante makes your advice more valuable rather than replacing it. Brokers and consultants work from the same live data as the benefits team, so they spend time advising instead of pulling data. Partners like OneDigital bring Avante to their clients, including smaller employers. What Avante is not Avante is not a benefits administration or enrollment system. It works alongside the systems you already have and doesn't replace your benefits team, broker or consultants. Your team makes every decision, and the employer keeps its fiduciary responsibility. Get started Avante goes live in weeks on top of your existing systems. See it on your own program: request a demo at avante.ai. Already using Avante? We'd value an honest review here on G2. It helps other benefits teams compare tools. 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