The Avalara sales tax solution, AvaTax, is seamless, accurate and provides us with the reports we need for state sales tax compliance. Our company has been using AvaTax since 2018 and we've never had system or accuracy issues. AvaTax is fully integrated into our POS system and provides the customer with real time, accurate sales tax. Review collected by and hosted on G2.com.

When a need comes up, whether it is a specific report or a new tax, Avalara can be slow to implement changes until an industry need has been established. This is understandable from a business perspective, but can be a little frustrating from a user perspective. Review collected by and hosted on G2.com.

I love Avalara's ability to have returns filed, which takes the stress off since I'm the only employee handling all tax concerns. It saves on time and money because if they are active and being filed in Avalara, we're not missing deadlines. The setup was pretty streamlined, which was helpful. Review collected by and hosted on G2.com.

Sometimes, the new AI features do not accurately recognize form information and it becomes a nuisance to have those rejected and not be aware. Review collected by and hosted on G2.com.

I really appreciate how Avalara streamlines the monthly SUT process by automating it, and also keeps our exemption certificates organized and stored for us. Review collected by and hosted on G2.com.

Our company experienced a difficult implementation process. We were initially informed that Avalara offered a connector compatible with our version of Dynamics AX 2012, but this turned out not to be the case. The connector we received required adjustments from our IT team in order to work properly with our ERP system. It all worked out in the end. Review collected by and hosted on G2.com.

Avalara has great customer support. Whenever we open a case, we hear back quickly, and the agents are consistently helpful and easy to work with. Review collected by and hosted on G2.com.

The pricing is on the higher end, and it may be too expensive for small businesses. Review collected by and hosted on G2.com.

I find Avalara to be a great product for our business, especially in preparing sales tax returns for multiple states. It has proved to be an excellent service in evaluating where we've hit nexus and helping us enter into new states. I particularly like the ease of the user portal—it's concise, easy to follow, and easy to understand. The initial setup of Avalara was also easy. Review collected by and hosted on G2.com.

I had not encountered anything I do not like. Review collected by and hosted on G2.com.

We chose Avalara because it was recommended by our SPA and it integrates with Maxio. Review collected by and hosted on G2.com.

The post-sales hand-off and onboarding experience is terrible. Their customer success and integration is outsourced to a team in India. It took three weeks to get a kick off call, and when we finally did the team was not adequately informed of our use case. Our integration project manager was unable to set clear expectations or effectively communicate the integration process entailed. It was difficult to schedule meetings, or get clear guidance over email. Our efforts to escalate have been ignored, leaving us with very low confidence that our integration will go smoothly. A very inefficient and frustrating experience for our team. Review collected by and hosted on G2.com.

I like that Avalara keeps everything in one place, which saves me time by not having to move through multiple different programs. The initial setup was easy, making the transition smooth. Review collected by and hosted on G2.com.

I would like to see in the future the returns being built off what is billed on the invoice. I believe if the tax determination software believes something should be billed it should always be on a taxable schedule on the returns but that is not always the case. Review collected by and hosted on G2.com.

It is thorough as far as sales/use/GAT/VAT taxes. It is easy to make adjustments when necessary and I can almost always find a report needed for any reconciliation process. Review collected by and hosted on G2.com.

The technical support can be a little more personable, but it's getting better. Rather than canned responses to cases, it seems that the issue details are actually being read and interpreted, leading to less back and forth. Review collected by and hosted on G2.com.

What I like most about Avalara is how it saves us time and reduces risk. The automation of tax calculations and filings is a huge relief, and the platform's accuracy gives us confidence that we're staying compliant. I also appreciate the ease of managing exemptions and having access to tax research tools all in one place. It makes handling complex tax scenarios much simpler. Review collected by and hosted on G2.com.

While Avalara is very helpful overall, there are a few areas that could be improved. Sometimes the integration with our systems isn't seamless, which can cause minor data inconsistencies. Additionally, the reporting and dashboard features could be more intuitive, as navigating certain tax reports can take extra time. Review collected by and hosted on G2.com.

I have to say the online portal is pretty easy to use. I also like the nexus map. The online portal is a really good place if I need to quickly search up a customer exemption certificate. The map gives me a quick glance to provide a heads up on where we are at with nexus thresholds within The States. The setup was pretty good, and Avalara walked us through it, really helping with the customer campaign to collect exemption certificates. Review collected by and hosted on G2.com.

I would say the thing that doesn't work for our company with Avalara is there's not a really good support team. If there's any issues with integration or if we have questions about API calls, we have not really had a prompt or strong feedback in the support field. Review collected by and hosted on G2.com.