I love that Avalara is easy to set up and let run on its own, without needing constant monitoring, plus it notifies me of any issues. It also provides report status updates to keep everything on track. The automated notifications and having a dedicated guide for setup make it truly effective, eliminating problems from the start. I enjoy using Avalara with Xero, which is great for small to medium-sized businesses. Avalara simplifies the process of managing sales tax across different regions, making sure everything is in compliance, from GST in Australia or the UK to VAT in the EU. Everything is properly registered, in compliance, and filings are done on time, ensuring peace of mind. Avalara has grown into a better and easier system, making it straightforward for my small business staff to learn and utilize it effectively, which is fantastic. Review collected by and hosted on G2.com.

I think the only thing that I've found in working with ecommerce businesses is there is sometimes a glitch between the sales/ecommerce platform which may not be Avalara's fault, mind you. When utilizing Amazon and Shopify, sometimes there are connection issues that you do have to monitor or make sure stay established. And that again is probably because of the marketplace provider has either done an update thus causing the connection to disconnect. However, from my experience, it does need some improvement with additional support in some countries because being able to register on your own for smaller third world countries is a little bit tricky. And being able to have that extra guidance or direction to make sure it's done properly. I personally speak only three languages. And if I don't understand the language I'm definitely not gonna understand the complicated structure of those applications. Review collected by and hosted on G2.com.

I use Avalara for sales tax calculations, returns, and certcapture. I appreciate how it helps with efficiency and accuracy. What I like most is that it's easy to use and automatic. Review collected by and hosted on G2.com.

I miss CertCapture, as there was more you could do with reporting, exporting, and uploading. Also, sometimes Shopify and NetSuite have different calculations. Review collected by and hosted on G2.com.

I like that Avalara is easy to use and that the initial setup for my team was easy. Review collected by and hosted on G2.com.

It is expensive and increases its price yearly. Review collected by and hosted on G2.com.

Avalara is definitely an powerful tax compliance solution for automated sales tax calculations, reporting, and filing. It integrates seamlessly with various platforms, making it ideal for businesses managing multi-jurisdiction tax obligations.

We are using it for last three years without any issues Plus excellent support for our business needs Review collected by and hosted on G2.com.

High pricing, occasional support delays, and a complex setup process. Review collected by and hosted on G2.com.

I like that Avalara keeps everything in one place and it's very easy to use, making everything a little bit smoother and seamless. It simplifies tasks when we're logged in and using it to remit sales taxes or to validate sales tax for our customers. The initial setup was quick and seamless, which was a huge plus. Review collected by and hosted on G2.com.

Maybe cost? Review collected by and hosted on G2.com.

Everything...as long as I don't need to reach out to support. Review collected by and hosted on G2.com.

We have been with Avalara for 12 years. We are so frustrated with the lack of support that we are looking into other providers. I attended the Crush event and spoke with the Global Support Manager. I was astonished his response to my frustration was he could make my problems go away, but it would cost me money....he wanted me to purchase the $15k per year Enterprise support package. When I copied a senior sales manager and the Global Support Manager in a follow-up email stating the problem continues to be unresolved after 3 weeks and the issue is impacting our eCommerce sales, the senior sales manager responded by asking our Account Manager or the GSM to reach out to me about upgrading to the $15k Enterprise support package. Wow...they have no interest in solving my problem, but they are still trying to sell me the $15k Enterprise support package. It's been 5 days and we haven't heard from anyone and our ticket is still unresolved. Review collected by and hosted on G2.com.

I appreciate having access to webinars and the opportunity to learn new, up-to-date information. Review collected by and hosted on G2.com.

It might seem a bit pricey, but it's definitely worth the cost when you consider how much easier it is than doing everything manually. Review collected by and hosted on G2.com.

Finding individual tax rates for states. Review collected by and hosted on G2.com.

It is too expensive for the small amount of help we'd need for a contract. Review collected by and hosted on G2.com.

Avalara responds promptly to any issues and is always ready to provide helpful suggestions. Review collected by and hosted on G2.com.

Every service category requires a plan upgrade. Review collected by and hosted on G2.com.

Webinars and other training tools made available to us. Review collected by and hosted on G2.com.

Untimely response from account managers and constant significant price increases Review collected by and hosted on G2.com.