--- title: Avalara Reviews meta_title: 'Avalara Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 826 reviews by the users' company size, role or industry to find out how Avalara works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 826 scale: '5' date_modified: '2026-08-14' parent_category: name: Tax Software url: https://www.g2.com/categories/tax-software --- # Avalara Reviews **Vendor:** Avalara, Inc. **Category:** [Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance) **Average Rating:** 4.0/5.0 **Total Reviews:** 826 ## About Avalara Avalara is the agentic AI platform for global tax and compliance. For more than two decades, Avalara has built one of the most expansive libraries of tax content and integrations in the industry, processing more than 54 billion transactions annually and supporting over 200,000 direct and indirect customers across more than 75 countries. The company's purpose-built AI agents automate end-to-end compliance with greater precision, from tax calculations and return filings to exemption certificate management and beyond. For more information, visit avalara.com. ## Avalara Pros & Cons **What users like:** - Users value the **ease of use** in Avalara, simplifying sales tax filing and transaction tracking effectively. (109 reviews) - Users value Avalara's **tax automation** features, greatly simplifying sales tax management and enhancing customer satisfaction. (84 reviews) - Users praise Avalara for its **ease of filing** , making tax processes effortless with excellent support. (50 reviews) - Users appreciate the **helpful customer support** of Avalara, enhancing their overall experience and ensuring efficiency. (48 reviews) - Users value Avalara's **automation capabilities** , simplifying sales tax processes and minimizing manual intervention significantly. (44 reviews) - Users appreciate the **ease of use** of Avalara, especially for managing customer exemption certificates and nexus thresholds. (42 reviews) - Time-saving (40 reviews) - Users appreciate the **seamless integrations** of Avalara with various platforms like QuickBooks and Salesforce, enhancing efficiency. (39 reviews) - Users value the **automatic filing and payment** features of Avalara, enhancing accuracy and ease in tax compliance. (36 reviews) - Reliability (35 reviews) **What users dislike:** - Users report **poor customer support** , with reps often unable to fully understand and resolve issues effectively. (92 reviews) - Users request more **tutorials and proactive communication** for better understanding of Avalara's complex features and updates. (66 reviews) - Users express frustration with Avalara's **poor support services** , reporting unresolved issues and ineffective ticket resolutions. (54 reviews) - Users struggle with **tax issues** due to complex rates and technical problems affecting their overall experience with Avalara. (39 reviews) - Users find Avalara **expensive** with annual price increases, complicating the implementation process and overall value. (26 reviews) - Users face numerous **billing issues** with Avalara, including unexpected charges and poor account management communication. (24 reviews) - Users often face **technical issues** with Avalara, including slow performance and frustrating upload timeouts. (23 reviews) - Complex Interface (21 reviews) - Users frequently experience **integration issues** with Avalara, leading to inconsistent functionality and support challenges. (16 reviews) - Pricing Issues (16 reviews) ## Avalara Reviews ### 1. Fraudulent Pricing & Sales Practices - Do NOT Use Avalara **Rating:** 0.0/5.0 stars **Reviewed by:** George W. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2021 **What do you like best about Avalara?** Their software is ok at best. But overall their software is not user friendly. **What do you dislike about Avalara?** They lie to their customers when selling their product. Avalara will quote you x amount to get you to sign up, then out of nowhere, they will upgrade your account and charge you significantly more. They will then claim that you signed a document (multi page jargon filled book) that outlined the pricing strategy. This is completely not transparent. If their slimy sales person was actually honest and told me that we would be charge nearly a $1 every time a customer checked out on our website, I never in a million years would have signed up. Their customer service is also terrible. Que the generic response from Avalara to say that I can email them to "fix" the problem. Too late to fix anything when you make sales by misleading customers. It's no co-incidence that they don't have a pricing page on their website, they purposely intend to mislead customers about their pricing until after they have paid. **What problems is Avalara solving and how is that benefiting you?** Avalara calculates how much sales tax your company owes. No benefits because they lied to us about their pricing strategy and we will be cancelling and moving to a different solution. **Official Response from Bobby Sands:** > George, we understand how unexpected costs would be upsetting, and we apologize if pricing expectations were not clearly expressed. We strive to offer the best service possible for our customers and the billing frustrations you’ve described are not what we want. We respect your decision to cancel, but please know that if you're open to a conversation you can contact us at customercare@avalara.com. ### 2. Nightmare transition from another provider, no reliable support after sinning the contract **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2021 **What do you like best about Avalara?** Technology seems solid. I don't have any software issues. **What do you dislike about Avalara?** No reliable support after signing the contract. I switched to Avalara from another SST servicer provider and the sales reps were very available and eager during the sales process. As soon as the contract was signed, they became very unresponsive. However, that's not even the biggest issue I have with Avalara. I switched to Avalara on 1/1/2021 and everything has been running smoothly. We went live on 1/1/2021 and got an email to complete the onboarding process, which I scheduled right away but the person was not available for two weeks. Anyway, we took care of switching the SST account from the previous provider to Avalara on 1/21/2021 and Avalara did all non-SST state filing and payments for the month of January in February. However, they did not take care of filing for SST states for January. I asked the sales rep about this repeatedly and he wouldn't answer my questions for a long time. Honestly, I think he didn't believe I would be having such a problem. Anyway, when he finally got to the bottom of it (took two long weeks), he found out that my SST service with Avalara doesn't start until 2/1/2021. What? Why?? We've been using Avalara since 1/1/2021 and they even processed the non-SST payments for January but they can't do that for SST states? Avalara said it would cost me $250 per state to file all of those SST states for the month of January. $250 x 24 = $6,000. If you aren't willing to pay this extra $6,000 to them for the first month, don't bother switching to Avalara. This extra cost was never mentioned during the sales process. **What problems is Avalara solving and how is that benefiting you?** Technology issues were solved. **Official Response from Bobby Sands:** > Thank you for taking the time to write, though the frustrations you describe with SST returns filings are not what we want. We're committed to offering our customers a reliable and easy-to-use solution, and we're sorry if we missed the mark in your case. If you are open to a conversation, we'd like to learn more about your specific experience and work to assist. Please contact me at customercare@avalara.com. ### 3. Absolutely Horrible! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2021 **What do you like best about Avalara?** Nothing at all. This "service" feels more like a SCAM. **What do you dislike about Avalara?** The sales team was quick to sign us up but it went down hill immediately after that. We didn't get our log in instructions and therefore we were unable to access the site. I submitted several support tickets and reached out to sales consistently for almost 3 weeks before finally being provided log in capabilities. Once I was logged in I ran into even more trouble. The start up sequence kept insisting I hadn't completed the steps to connect my Shopify, meanwhile it WAS connected and duplicating all of my transactions in the records. Then the website started giving me error pages for just about every button I click. Again, I had to reach out to support, with no help. When I called, the man that I could hardly understand... hung up on me. After a month of getting nowhere I am in the process of TRYING to cancel this which has been another huge problem. I submitted the forms and emailed to cancel my account. Not sure what is going on with that because they don't communicate and they just charged us AGAIN! For what? A month of nothing but aggravation and a waste of my time? I wan't my money back and I want this cancelled. I've done some research and found that the service has gone down hill in the last couple of months. Not sure what is happening with this company but don't waste your time, money or energy like I did and get nowhere! **Recommendations to others considering Avalara:** I do not recommend using this. **What problems is Avalara solving and how is that benefiting you?** They have not solved any of my problems, they have only created problems for me. I have not realized any benefits. AT ALL! **Official Response from Bobby Sands:** > Thank you for taking the time to share your feedback. I apologize that you experienced so many challenges getting set up with AvaTax and Shopify. We strive to offer our customers the best service possible, and the experience you described is not what we want. Following your reviews on the BBB, Yelp and here on G2 we looked into your account and confirmed that you’ve been fully canceled, a refund has been processed, and you should not incur any additional charges. If there is anything we can do to assist further or if you have additional feedback to share, please contact customercare@avalara.com so that we can connect directly. ### 4. Welcome to the clown show. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2021 **What do you like best about Avalara?** There is nothing to like. These guys are absolute clowns. **What do you dislike about Avalara?** It’s a bit beyond my comprehensible belief, the experience with these guys. I have been trying to signup and get this service for somewhere around two years. There is no signup link on their website. Just schedule a phone call. Every single phone call end with another phone call that happens or never happens. And that’s been an ongoing loop for nearly 2 years. I have asked a million times of them “send me the link to signup please. Please open my account”. And it’s always “ok let me setup a call with someone” who then asks the same useless questions. We have been in business for 10 years, doing 7 figure sales. I have never, in my entire life, experienced such a pathetic excuse for a company and sales process. **Recommendations to others considering Avalara:** No. And I will be comparing to their partners as well showing them the emails and process I have been dealing with. **What problems is Avalara solving and how is that benefiting you?** Trying to have our sales tax collected and remitted as it says on the website **Official Response from Bobby Sands:** > Thank you for taking the time to write about your experience and for bringing it to our attention. It’s not the type we aim to deliver. We apologize that getting set up and running has been a challenge and we’d like to help. Please contact customercare@avalara.com so we can work to address your frustrations and connect you with the appropriate team. ### 5. Worst customer service and usability ever. STAY AWAY **Rating:** 0.0/5.0 stars **Reviewed by:** Tristan D. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Avalara?** nothing at all. Very efficient at wasting my time and money. **What do you dislike about Avalara?** everything is terrible. Don't use them. There are no scenarios I'd suggest using them, unless you are signing my mortal enemy up for a tax service. This company is so bad, that I'm wasting the next hour leaving honest reviews on every site I can think of. Stay away from them. I repeat STAY AWAY! Worst ever. **Recommendations to others considering Avalara:** stay away at all costs. they are simply the worst customer service I have EVER encountered and I deal with UPS on a regular basis (to put that in perspective). They simply LIE to you to get you to register. Guaranteed me VAT registration for 3 countries, and now won't do it. As I can't curse on here the honesty of my review is being impacted. It would be ever worse if I could. I am in fact leaving negative reviews on every site I can. That's how bad they have screwed my business over. Every agent gives you a different answer to the same question which means most of them are lying or completely incompetent or so poorly trained that they can't give you the right answers. I have wasted 2 hours leaving reviews because it is that bad.a a a a **What problems is Avalara solving and how is that benefiting you?** every customer service agent gives you a different answer to the same question. I was told I could register for certain countries for VAT if I signed on with them. COMPLETE LIE. **Official Response from Bobby Sands:** > Tristan, thank you for taking the time to write about your experience, though it's not the type we aim to deliver. We strive to offer the best service possible and the frustrations you’ve described are not what we want. If you’re open to a conversation, we’d like to learn more about your specific experience and work to assist. We're following up internally, so you should be hearing from our team. In addition, you may reach us directly at CustomerCareEurope@Avalara.com. ### 6. AVOID. Terrible Support and Poor Documentation. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2020 **What do you like best about Avalara?** Seemed to be a well designed and easy to use Salesforce integration (AvaTax). When you can get in contact with someone, they are professional and pleasant. **What do you dislike about Avalara?** Essentially refuse to support their product and seems to be a giant chasm between product team and support. Slow to respond and provide very little information or assistance after essentially doing their job for them. My worst support experience in 20 years probably. I can accept slow or terrible, but not both. Holding customer hostage for professional services seems to be a similar experience as others. **What problems is Avalara solving and how is that benefiting you?** Salesforce Tax Integration **Official Response from Bobby Sands:** > Thank you for taking the time to write about your experience and bringing it to our attention. We strive to offer the best service possible and the frustrations you’ve described are not what we want. If you’re open to a conversation, we’d like to learn more about your specific experience and how we can assist. Please contact me at customercare@avalara.com. ### 7. Support is Non-Existent **Rating:** 0.0/5.0 stars **Reviewed by:** Chase W. | Senior Director of Digital Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2020 **What do you like best about Avalara?** Does a good job accurately calculating taxes based on the customer location. (eCommerce) **What do you dislike about Avalara?** We had 2 issues. The first issue was not resolved for more than a month. We are in the middle of the second issue, and even though we have an account manager, we are going on 9 days without a resolution to the issue. The first response to our ticket was 'you didn't install the plugin right'. We did and everything was working, but then it stopped. I went through our plugin installation with their chat support because no one responded to our ticket, and they said oh its a plugin issue, so it's your fault you need to have your developer fix it. I let them know that it wasn't our issue and that their plugin was not recording the tax amount that was charged inside of woocommerce. We have an account manager, who unfortunately can't do much about our issue, but finally they have said they have a technical/integration specialist looking at the issue. Every couple days I follow up, without a response. **Recommendations to others considering Avalara:** Use another software. There are 3 out there that I can think of that actually provide support AFTER you pay instead of only before you pay. **What problems is Avalara solving and how is that benefiting you?** Multiple state sales tax rates for eComm **Official Response from Bobby Sands:** > Chase, I'm sorry to read about the challenges you had with implementation support, it is not the type of customer experience we aim to deliver. I understand that you're now in communication with our team and that they're working with you to resolve the issue. If there is anything we can do to further assist, please contact customercare@avalara.com. ### 8. Horrible experience - doesn't function properly, poor support **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2020 **What do you like best about Avalara?** There have been no positives about using Avalara for us. They were never able to get it working with our billing system as promised. **What do you dislike about Avalara?** They claimed it would easily integrate with our billing system without custom development work. This turned out not to be true. Impossible to get any support around implementation (they've ignored messages from me for over 5 weeks). **Recommendations to others considering Avalara:** If looking to integrate Avalara with Stripe, be wary - it doesn't work as seamlessly as they claim. **What problems is Avalara solving and how is that benefiting you?** We have not solved any problems with Avalara since it doesn't function as stated. **Official Response from Bobby Sands:** > Thank you for sharing your experience using Avalara, though it's not the type we aim to deliver. We’re committed to offering our customers a reliable and easy-to-use solution, and we’re sorry if we missed the mark in your case. If you’re open to a conversation, we’d like to learn more about your specific experience and how we can improve. Please contact us at customercare@avalara.com so we can work to assist. ### 9. Horrible Implementation and Failed Go Live with Stripe **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2020 **What do you like best about Avalara?** There is nothing I like about Avalara so far **What do you dislike about Avalara?** Once the Sales process is over, these guys basically disappear. The implementation of Avatax to stripe was a failure. At go live, after we followed their instructions of adding meta data to the billing addresses, and adding the Avatax Tax Code to each product, Avatax calculated the incorrect taxes on our Stripe invoices and then these were charged to the customers' credit card. For 2 days, there was no way to get a hold our our implementation specialist. The Avalara Support Team never got back to us in those 2 days either. I called Support multiple times. I called our account manger. After our customers were incorrectly charged sales taxes for 2 straight days, I had to finally figure out a way myself to disconnect avatax from stripe. The Avatax Support team seems to be based out of of India so the phone connection was not good and added to the frustration of the experience. Support will close your ticket without even giving you a clear resolution that solves your problem or trying to trouble shoot your actual situation. They will forward articles for you to read, or give you a canned answer. The account manager adds no value at all either. I still have not heard back from our implementation specialist. They don't seem at all concerned about getting you live after they sell you the software. I strongly urge all to not move forward with Avalara. **What problems is Avalara solving and how is that benefiting you?** Avalara is causing more problems than it's solving right now. **Official Response from Bobby Sands:** > Thank you for taking the time to write about your experience and bring it to our attention, it’s not the type we aim to deliver. We apologize that the implementation process has been a challenge and we’d like to help. Please contact customercare@avalara.com so we can work to address your frustrations. ### 10. Poorly Executed at Every Turn **Rating:** 0.0/5.0 stars **Reviewed by:** Charles M. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2019 **What do you like best about Avalara?** Most people in ecommerce know of them, and Avalara has support for most applications/marketplaces we use. **What do you dislike about Avalara?** We contracted for full service setup, and an array of things were configured incorrectly. Taxes were collected but not remitted. Marketplace facilitator states were set up incorrectly. They sold us on using Streamlined Sales Tax filings, and on their Amazon connector, but the two don't work together (currently). Avalara requires sellers to maintain customer records in their system to allow exempt transactions for SST states, but not other states, making real time tax exemption in SST states near impossible for most sellers. As a seller, I should be able to indicate I don't want to collect tax for an order, and go back later to add compliance info. **Recommendations to others considering Avalara:** Depending on your needs, you may not have a lot of options. Avalara seems to be supported in more places than other options at this time. This forced the choice for us. **What problems is Avalara solving and how is that benefiting you?** The cost for using Avalara is roughly the same as the amount of difference between a minimum % calculation for each state and the actual rate we should collect. We're somewhat less than convinced that Avalara is solving any problems for us. We have not realized any benefits yet, but are still in the sorting out all the problems stage (5 months in). **Official Response from Bobby Sands:** > Charles, thank you for taking the time to write about your experience; it’s not the type we aim to deliver. We apologize that the implementation process has been a challenge and we’d like to help. Please contact us at customercare@avalara.com so we can work to address your frustrations. ### 11. Great technology, terrible support **Rating:** 1.0/5.0 stars **Reviewed by:** Josh C. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2020 **What do you like best about Avalara?** The product and ease of integration from a technical standpoint. **What do you dislike about Avalara?** Lack of support after purchasing the product. **Recommendations to others considering Avalara:** Support is limited, do your homework ahead of time. It may be that cheaper softwares can work if you have a tax expert who can help you navigate key questions. **What problems is Avalara solving and how is that benefiting you?** We are using Avalara to manage the new marketplace tax laws. **Official Response from Bobby Sands:** > Josh, thank you for taking the time to write. We strive to offer the best service possible and the frustrations you’ve described are not what we want. If you’re open to a conversation, we would like to learn more about your specific experience and work to assist. Please contact customercare@avalara.com. ### 12. SMALLER COMPANY, SAME BIG PRICE AND AVALARA IS NO HELP!!! COST NOT WORTH IT!! **Rating:** 0.0/5.0 stars **Reviewed by:** Memorie B. | Office Manager/Administrative Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Avalara?** i like the idea and false hope that Avalara sells.... From day one we were given misinformation. Customer service was poor or NON existent. **What do you dislike about Avalara?** The fact that we can not get any definitive answers or assistance. Avalara's product is not calculating sales tax correctly, and their extractor is not working like it is supposed to. Consequently returns have been filed with the wrong or missing information. WHO WILL BE RESPONSIBLE FOR THIS??? In addition we are spending COUNTLESS man hours doing there job that we are already paying them for. **What problems is Avalara solving and how is that benefiting you?** The benefits are so little compared to the headaches.... **Official Response from Bobby Sands:** > Memorie, thank you for taking the time to write about your experience, though it's not the type we aim to deliver. The frustrations you’ve described are not what we want. If you’re open to a conversation, we’d like to learn more about your specific experience and work to address your concerns. Please contact customercare@avalara.com. ### 13. The worst customer support experience. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2020 **What do you like best about Avalara?** Their integration with Recurly makes things seamless to turn on, and it's why you're probably going to go with them until there's other options. Their sales team are great at selling. **What do you dislike about Avalara?** Support is an absolute nightmare. We had an issue setting up one state for Sales Tax, and that support case ended up went weeks for any response from support. I finally get someone on 'Chat' and they tell me they've escalated it 'a level'? What does that even mean? Still no response. In the meantime, I'm racking up interest and fines from the state. Literally the worst customer experience of any service we use. **What problems is Avalara solving and how is that benefiting you?** We're paying sales tax in the states we're setup. **Official Response from Bobby Sands:** > Thank you for taking the time to write about your experience; it’s not the type we aim to deliver. We apologize that getting set up has been a challenge and we’d like to help. Please contact customercare@avalara.com so we can work to address your frustrations. ### 14. Fraudulent company - Do not recommend **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2019 **What do you like best about Avalara?** Ease of integration into Zoho CRM was easy to set up. **What do you dislike about Avalara?** Poor support. Fraudulent practices. Changed our program without permission saying they "put us on a promotional program for no additional charge" that we didn't need, and then rolled us into a much higher billing bracket the following billing period. Without approval from anyone in our organization. We are moving away from their service because they refuse to refund the money even after admitting what they did. They continue to do a song and dance, so we are simply moving to TaxJar, and paying for the API setup for $250 with covers their fraudulent charges x 10, and recurring cost is FAR LESS. I do NOT recommend these guys at all. Very disappointing experience. **Recommendations to others considering Avalara:** Demand everything in writing, and insist on being contacted for any account changes. **What problems is Avalara solving and how is that benefiting you?** They have caused issues, not solved them. I do not recommend using them. No customer should be put through what we've had to deal with . **Official Response from Bobby Sands:** > Thank you for taking the time to share your experience with Avalara. We strive to offer the best service possible, and the frustrations you’ve described are not what we want. Regarding your billing concerns, we’re sorry if pricing expectations were not clearly expressed. It is never our intention to surprise anyone with charges, and we can understand how unexpected costs would be upsetting. We’d like to address the frustrations you’ve expressed to avoid recurrences. If you’re open to a conversation, please contact us at customercare@avalara.com. ### 15. Used to be an amazing company, but now customer service has declined considerably **Rating:** 0.5/5.0 stars **Reviewed by:** Sabine D. | Finance Manager, Sporting Goods, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2018 **What do you like best about Avalara?** Relatively easy system to set up and learn. Has worked well with Magento Enterprise. **What do you dislike about Avalara?** Customer service. It takes weeks to get a response, and that is only after several repeated requests to respond. Responses are not helpful. **Recommendations to others considering Avalara:** As a controller for several organizations, I used to love Avalara and recommended them often. I used them at everything from small non profits to large multi-channel distributors. Their customer service, unfortunately, has gone downhill since I first started working with them. It takes our current customer service rep several weeks to respond to emails, and then it is only because I keep emailing about the non-response. Recently a non profit I work with lost their funding and had to stop all retail sales. Our contract had auto-renewed and due to the sudden loss of funding, we would no longer be needing the service. I realize that the auto renew contract is our responsibility, but I pleaded with the company based on our long history with them and that the organization was a 501(c)(3) if there was anything they could do to save us money. It took weeks for me to even get a response and they basically told us that we would have to continue to pay for the service we would not be using. They made no effort at all to work with us. This frustrating experience, combined with the poor customer service we have been receiving, leads me to no longer recommend Avalara. I am sorry as I really enjoyed working with the company in the beginning. **What problems is Avalara solving and how is that benefiting you?** Multi state sales. Reporting was made easier. ### 16. Poor service **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2018 **What do you like best about Avalara?** Standard tax API, just like you can get from Sovos, CCH, and Vertex. Nothing special. Only reason we are with them is because they integrated with our shopping cart. **What do you dislike about Avalara?** Same issue escalated 4 time, never received a response from anyone. It is common to have bumps during an implementation, but our included change of version two times, late notice (only given 2 hours) to provide returns authentication information by deadline, and 4 repeat emails to Sales Rep and Customer Account Manager yielded no reply. Totally unacceptable. **Recommendations to others considering Avalara:** If you are looking for service, not your pick. If you are looking for the marketing engine that has api/integration partnerships with a lot of other applications, they are your pick. **What problems is Avalara solving and how is that benefiting you?** sales tax. Increased costs. ### 17. Tax service great, customer service abysmal **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2018 **What do you like best about Avalara?** AvaTax software integrates well with our financial systems, is accurate for our business needs, and for the Returns product, the states seem to have no issues with working with the Avalara team - once the Avalara team actually does their job. **What do you dislike about Avalara?** Customer service is the WORST of any company we have ever worked with. We've had issues with Avalara filing returns from day one. Issue 1 - They were contractually obligated to file through the Returns service we purchased, didn't do it, didn't file the power of attorney forms we provided, didn't resolve the tax issues they promised to resolve (and contractually are obligated to). We finally settled with one of the states for $50 in penalties after explaining the situation with Avalara; they understood the problems and gave us a break. Avalara never rectified their problem. Issue 2 - Their account team during the process of resolving issue 1 was nonexistent. It took over 6 weeks to get our account manager to even respond to an email. Once we setup a time for the call, he asked me who I was and what company I was with, and what the problem was. Issue 3 - tried to get a quote from the account manager for three months without the premium support - $2000 in our case - and he never provided. Issue 4 - requested our automatic renewal be cancelled weeks in advance of our renewal and suprise our renewal - including the $2000 support I didn't want - was automatically charged to our card; I am still fighting these last two issues. **Recommendations to others considering Avalara:** Consider other options. The horrendous customer service is not worth the tax services. There are others with much better service and reasonably the same services. **What problems is Avalara solving and how is that benefiting you?** We use AvaTax and Returns. The tax side of their business works well, probably because it is software and not the actual humans employed at this business. The customer service and account management team are horrid. ### 18. Avalara Poor Response to big problem **Rating:** 0.0/5.0 stars **Reviewed by:** susan w. | Controller, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2017 **What do you like best about Avalara?** When it works it works. Today is not that day. **What do you dislike about Avalara?** Poor response from Customer support. Have had a ticket in for 24 hours. Told the support person had training and is just now looking at the ticket. Our account manager is worthless. **What problems is Avalara solving and how is that benefiting you?** sales tax ### 19. From bad to worst **Rating:** 0.0/5.0 stars **Reviewed by:** Bastien B. | Président, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2016 **What do you like best about Avalara?** I honestly can't say since I was not able to test their service at all after spending over a thousand dollars and hours of trying to set up their integration with WooCommerce. **What do you dislike about Avalara?** First of all, their service is expensive. Then, they told us (after we paid, of course) that their WooCommerce integration wasn't working with the latest version of WooCommerce and that their 3rd-party developper was working on it. After some time, they announced us that they were changing of 3rd-party developpers and hence, we had to wait a little bit more because they were remaking the plugin entirely. Note that during the months it took to sort all of this out, we were unable to use the service we paid for. Avatax was comprehensive about the problem and offered to extend our subscription period. Another surprise we've had after paying for their service... You have a time limit to use your transactions! Avalara bills you based on a standard subscription fee plus a fee per transaction. Now you would think that the subscription fee would be something you'd pay only once to setup your account or something like this. No, at Avalara you'll be paying this fee every year, on top of the fees per transaction and fees per tax remitted in each jurisdiction you'll be paying. There are fees everywhere. I couldn't believe how shadily it was explained to us before we became one of their client. So, Avalara extend our period because it was coming to an end. Yes you read that right, one full year to address an issue essential to use their service with WooCommerce, with which they claim to integrate perfectly. Finally, we are able to use their latest integration. However, there's a conflict with one of our plugin so it doesn't calculate taxes at all. We are redirected to WooThemes to address the issue. So basically you have that company Avalara, who develops an integration with WooCommerce by a third-party and they ask you to get help from WooTheme when their stuff doesn't work. Really simple. So we invest time into the debugging of this issue and it's not entirely clear from which plugin the conflict is coming from. We have orders coming in, our company is expending and we just can't afford anymore to spend anymore time on this. We paid Avalara to save time and money. We've got none of these. We've lost a lot of time trying to make their service work with us, we've spent money on their subscription service and we've pretty much got nothing in return. After explaining all of that situation to one of their representative, which seems to change everytime you contact them. Funny thing because when you log into your account there's a box where you are supposed to have an account manager which you always communicate with. Anyway... we explain to them the problem because we've received a renewal notice with a lovely bill to pay which we don't want to pay because, well, it's been a year and a half we've been trying to use their service and it just doesn't work. We have another company with a much more simpler platform kicking off in a few weeks so we're asking if maybe it would be possible to extend our period again to use it on this other company. The only answer we've had is that they could cancel our account and that they wouldn't be able to refund us anything. Huzza. What a complete waste of time and money. Stay away from this company. **Recommendations to others considering Avalara:** Do not consider Avalara AvaTax if you want to use it with a WooCommerce store. **What problems is Avalara solving and how is that benefiting you?** None of our tax problems were solved. Benefits? I wish. ### 20. Don't use their free API! **Rating:** 0.0/5.0 stars **Reviewed by:** Michael M. | Head of Technology, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2017 **What do you like best about Avalara?** Their site looks nice, they have a free version of the API (which is actually not accurate). **What do you dislike about Avalara?** The free API that they use as a "lead generation tool" has two problems. First of all, it is not updated on any reasonable schedule. We made a mistake of relying on it and the CA tax rate was off for over 1 month now. The support reps tell you that this product is not really supported or guaranteed and I should just move to a paid version. Which I am fine with except there is no upgrade path from free API to a paid service. So now we need to re-invest into the development of a different API integration and abandon everything that was built originally. **What problems is Avalara solving and how is that benefiting you?** Having accurate tax would be great if it only worked. ### 21. My experience so far with Avalara **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2017 **What do you like best about Avalara?** Nothing so far. It calculates tax for you at a very expensive service rate. **What do you dislike about Avalara?** They have a bundle called Avatax. They charge you for every avatax calls you make. The software is written to make as much avatax calls as they can get to maximize their profit. I had a sample order with 0 amount 0 tax. Avatax made 104 total tax calls. Their website to track API usage is broken. At the end of the month, they email us and congratulate us that we went 4k pass our limit. They suggested us to upgrade our tier to avoid excess charges. I was shocked because we get like 10 orders a day. How is that the exponential growth they were seeing? I went into my system to check their implementation. It seems like they were making avatax calls on everything even all the sample orders. Avalara told me that they take zero responsibility how it was set up. Then asked us if we want to upgrade our tier. ... **Recommendations to others considering Avalara:** It's not a bad solution, but if implemented correctly. Just make sure you don't have Avalara implement it for you. At the end of the day, they don't care about their customers. If you do choose them, tread cautiously. **What problems is Avalara solving and how is that benefiting you?** Small automation, but not worth the cost. ### 22. There are better solutions than this **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2017 **What do you like best about Avalara?** The system works, but that is about the extent of the positive comments I can leave **What do you dislike about Avalara?** The Avalara experience of client base has been as poor as I could possibly imagine. Unnecessary updates with a refusal to refund, high turnover in account managers, and an overall lack of basic customer service. There are much better solutions available, and would recommend using an alternative. **What problems is Avalara solving and how is that benefiting you?** Avalara claims to solve sales tax compliance problems, which is does, but not without adding a host of other issues. ### 23. Painful to use but even worse customer service. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2016 **What do you like best about Avalara?** When it is properly configured, Avalara is able to accurately and quickly pull in correct sales tax information per county/city/state. **What do you dislike about Avalara?** Implementation support was non-existent. Customer support is the worst I have ever experienced with a SaaS company. When issues with our account manager were brought to the attention of her director and we requested a new account manager, the director sent the complaint to the account manager, who left a hostile email in response. Only "support" offered was access to a pre-recorded webinar for $750, even though our office is headquartered 20 minutes from Avalara. **Recommendations to others considering Avalara:** Get everything in writing if you are left with no choice but to purchase. Otherwise, find any other product. **What problems is Avalara solving and how is that benefiting you?** Automatic tax calculations in Salesforce. When working properly, the tax calculations are accurate. ## Avalara Discussions - [Has anyone using Avalara experience issues with this service recently 2021?](https://www.g2.com/discussions/40448-has-anyone-using-avalara-experience-issues-with-this-service-recently-2021) - 3 comments, 2 upvotes - [Why Avalara can't answer the Drop Shipment Related questions? and dodge the questions by stating they are not CPA's and cannot advise.](https://www.g2.com/discussions/why-avalara-can-t-answer-the-drop-shipment-related-questions-and-dodge-the-questions-by-stating-they-are-not-cpa-s-and-cannot-advise) - 1 comment, 1 upvote - [Can I refile a return that was filed in an SST state without Avalara's assistance?](https://www.g2.com/discussions/31739-can-i-refile-a-return-that-was-filed-in-an-sst-state-without-avalara-s-assistance) - 2 comments, 1 upvote - [Do wholesale sales count toward NEXUS?](https://www.g2.com/discussions/31738-do-wholesale-sales-count-toward-nexus) - 2 comments, 1 upvote - [Does anyone have experience with a Zoho Books integration with AvaTax?](https://www.g2.com/discussions/24186-does-anyone-have-experience-with-a-zoho-books-integration-with-avatax) - 1 comment, 1 upvote - [View Avalara pricing details and edition comparison](https://www.g2.com/products/avalara/reviews?filters%5Bnps_score%5D=1&page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+02%3A23%3A44+-0500&secure%5Bsession_id%5D=c0cc2fa1-a184-43a7-b587-3fc1fcd563b5&secure%5Btoken%5D=ae3b2ecf7ba35e0db29fbc7d434fb4c06cf6e94d8300d0cad863968930ae2610&format=llm_user) ## Avalara Integrations - [Abas ERP](https://www.g2.com/products/abas-erp/reviews) - [Accounting Seed](https://www.g2.com/products/accounting-seed/reviews) - [Acumatica](https://www.g2.com/products/acumatica/reviews) - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Amazon API Gateway](https://www.g2.com/products/amazon-api-gateway/reviews) - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [Busy Accounting Software](https://www.g2.com/products/busy-accounting-software/reviews) - [Certinia](https://www.g2.com/products/certinia/reviews) - [Chargebee](https://www.g2.com/products/chargebee/reviews) - [Cin7 Core](https://www.g2.com/products/cin7-core/reviews) - [Dynaway EAM for Dynamics AX](https://www.g2.com/products/dynaway-eam-for-dynamics-ax/reviews) - [Ebay Magento 2 Integration](https://www.g2.com/products/ebay-magento-2-integration/reviews) - [ECI Davisware](https://www.g2.com/products/eci-davisware/reviews) - [Epicor CMS](https://www.g2.com/products/epicor-cms/reviews) - [Epicor Prophet 21](https://www.g2.com/products/epicor-prophet-21/reviews) - [Epicor Vision](https://www.g2.com/products/epicor-vision/reviews) - [Etsy - CedCommerce Integration](https://www.g2.com/products/etsy-cedcommerce-integration/reviews) - [Expedite Commerce](https://www.g2.com/products/expedite-commerce/reviews) - [Guidewire ProNavigator](https://www.g2.com/products/guidewire-pronavigator/reviews) - [HCL Connections](https://www.g2.com/products/hcl-connections/reviews) - [Infor CloudSuite Corporate](https://www.g2.com/products/infor-cloudsuite-corporate/reviews) - [Infor CloudSuite M3](https://www.g2.com/products/infor-cloudsuite-m3/reviews) - [Iptor ERP](https://www.g2.com/products/iptor-erp/reviews) - [Kinetic](https://www.g2.com/products/epicor-kinetic/reviews) - [Maxio](https://www.g2.com/products/maxio/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft D365FO Connector for ADP Workforce Now®](https://www.g2.com/products/microsoft-d365fo-connector-for-adp-workforce-now/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Odoo](https://www.g2.com/products/odoo-odoo/reviews) - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [Oracle Netsuite Analytics](https://www.g2.com/products/oracle-netsuite-analytics/reviews) - [Q360](https://www.g2.com/products/q360/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Sage 100](https://www.g2.com/products/sage-100/reviews) - [Sage 500](https://www.g2.com/products/sage-500/reviews) - [Sage AI](https://www.g2.com/products/sage-ai/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews) - [SAP Business AI](https://www.g2.com/products/sap-business-ai/reviews) - [SAP Business ByDesign](https://www.g2.com/products/sap-business-bydesign/reviews) - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - [Shift4Shop](https://www.g2.com/products/shift4shop/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) - [Streamline](https://www.g2.com/products/streamline/reviews) - [Stripe](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews) - [Stripe Atlas](https://www.g2.com/products/stripe-atlas/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Invoicing](https://www.g2.com/products/stripe-invoicing/reviews) - [Wix](https://www.g2.com/products/wix/reviews) - [WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [Workday Financial Management](https://www.g2.com/products/workday-financial-management/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zoho Books](https://www.g2.com/products/zoho-books/reviews) - [Zuora](https://www.g2.com/products/zuora-zuora/reviews) ## Avalara Features **Global Shipping** - Integration - Reporting - Labels - Returns **Tracking** - Sales Tax - VAT - GST - Exemptions - Adjustments - Localization - Consumer Use Tax **Tax Planning** - Strategies - Exemptions - Credits - Estimations **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Payments and Pricing** - Global Tax - Currency - Payment Methods - Cost - Pricing **Integrations** - Integrations **Tax Filing** - Calculations - Rules & Regulations - Ad hoc Reporting - Historical Reporting - K-1 Reporting **Global ecommerce management** - Compliance - Delivery Tracking - Risk - Documents **Portals** - Marketplaces - Branding **Remittance** - Returns - Notifications - Global/Cross Borders - Analytics **Workflows** - Integrations - Importing - Accounting Integration **Additional Functionality** - Tax Compliance - Generative AI - SSL Security - Workflow Management - Accounting - Multiple User Accounts - Audit Trail - Tax Filing - Client Management - Activity Dashboard - AI Copilot - Electronic Filing - Tax Planning - Corporate/Business - Dashboard Creation - Multiple Data Sources - Compliance Management - Data Import/Export - Sales Tax Management - Client Portal - Deadline Management - Customizable Templates - Status Tracking - Exception Notification - Audit Management - Customer Accounts - For Nonprofits - Data Storage Management - Document Management - Electronic Submission - Email Reminders - Alerts/Notifications - Data Visualization - Reporting & Statistics - Access Controls/Permissions - Payroll & Employer Forms - Tax Forms - Reminders - Activity Tracking - Financial Analysis - Data Verification - Bank Reconciliation - Mobile Access - Payroll Management - Multi-Currency - Invoice Processing - Value Added Tax (VAT) - Taxation & Assessment - Approval Process Control - Electronic Payments - Invoice Management - Tax Management - Task Management - API - Customizable Branding - Property Tax Management - Customizable Reports - Time & Expense Tracking - Real-Time Data - Receipt Management - Document Storage **Agentic AI - Sales Tax and VAT Compliance** - Autonomous Task Execution - Natural Language Interaction **Additional Functionality** - Secure Data Storage - API - Credit Card Processing - Access Controls/Permissions - Policy Management - Multi-Currency - Invoice Management - Cash Flow Management - AI Copilot - User Management - Document Management - Exemption Management - Address Validation - Accounting - Audit Management - For eCommerce - Client Portal - Document Templates - Tax Calculation - Generative AI - Data Import/Export - Tax Compliance - Real-Time Data - Tax Filing - Audit Trail - Transaction Tracking - Taxability Verification - Electronic Payments - Activity Dashboard - Workflow Automation ## Top Avalara Alternatives - [Vertex](https://www.g2.com/products/vertex-inc-vertex/reviews) - 4.4/5.0 (459 reviews) - [TaxJar](https://www.g2.com/products/taxjar/reviews) - 4.7/5.0 (246 reviews) - [Sovos](https://www.g2.com/products/sovos/reviews) - 4.2/5.0 (91 reviews)