--- title: Avalara Reviews meta_title: 'Avalara Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 826 reviews by the users' company size, role or industry to find out how Avalara works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 826 scale: '5' date_modified: '2026-08-13' parent_category: name: Tax Software url: https://www.g2.com/categories/tax-software --- # Avalara Reviews **Vendor:** Avalara, Inc. **Category:** [Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance) **Average Rating:** 4.0/5.0 **Total Reviews:** 826 ## About Avalara Avalara is the agentic AI platform for global tax and compliance. For more than two decades, Avalara has built one of the most expansive libraries of tax content and integrations in the industry, processing more than 54 billion transactions annually and supporting over 200,000 direct and indirect customers across more than 75 countries. The company's purpose-built AI agents automate end-to-end compliance with greater precision, from tax calculations and return filings to exemption certificate management and beyond. For more information, visit avalara.com. ## Avalara Pros & Cons **What users like:** - Users value the **ease of use** in Avalara, simplifying sales tax filing and transaction tracking effectively. (109 reviews) - Users value Avalara's **tax automation** features, greatly simplifying sales tax management and enhancing customer satisfaction. (84 reviews) - Users praise Avalara for its **ease of filing** , making tax processes effortless with excellent support. (50 reviews) - Users appreciate the **helpful customer support** of Avalara, enhancing their overall experience and ensuring efficiency. (48 reviews) - Users value Avalara's **automation capabilities** , simplifying sales tax processes and minimizing manual intervention significantly. (44 reviews) - Users appreciate the **ease of use** of Avalara, especially for managing customer exemption certificates and nexus thresholds. (42 reviews) - Time-saving (40 reviews) - Users appreciate the **seamless integrations** of Avalara with various platforms like QuickBooks and Salesforce, enhancing efficiency. (39 reviews) - Users value the **automatic filing and payment** features of Avalara, enhancing accuracy and ease in tax compliance. (36 reviews) - Reliability (35 reviews) **What users dislike:** - Users report **poor customer support** , with reps often unable to fully understand and resolve issues effectively. (92 reviews) - Users request more **tutorials and proactive communication** for better understanding of Avalara's complex features and updates. (66 reviews) - Users express frustration with Avalara's **poor support services** , reporting unresolved issues and ineffective ticket resolutions. (54 reviews) - Users struggle with **tax issues** due to complex rates and technical problems affecting their overall experience with Avalara. (39 reviews) - Users find Avalara **expensive** with annual price increases, complicating the implementation process and overall value. (26 reviews) - Users face numerous **billing issues** with Avalara, including unexpected charges and poor account management communication. (24 reviews) - Users often face **technical issues** with Avalara, including slow performance and frustrating upload timeouts. (23 reviews) - Complex Interface (21 reviews) - Users frequently experience **integration issues** with Avalara, leading to inconsistent functionality and support challenges. (16 reviews) - Pricing Issues (16 reviews) ## Avalara Reviews ### 1. Straightforward Tax Automation and Responsive Support, but Pricey and Still Complex **Rating:** 3.0/5.0 stars **Reviewed by:** Jordan D. | Website Manager, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Avalara?** Avalara handles our sales tax calculations for our eCommerce store and also manages our tax returns, so our accountant doesn’t have to. This saves us many hours of work each month. As an admin, I find the platform very straightforward to manage and navigate. I also really like the Nexus tracking heat map, which shows when we’re getting close to needing to collect taxes in a specific region based on our sales. Their support is also very responsive. I have the option to open a case or chat/call directly with a representative that can help me navigate the complications of taxes. **What do you dislike about Avalara?** I feel that Avalara can be complicated just because it's dealing with taxes, which is what they are there to make easier. Taxes are just daunting. I will say that it is a very expensive service. **What problems is Avalara solving and how is that benefiting you?** Avalara helps us manage multiple tax returns across different regions each month. It also addresses the challenge of knowing where we need to collect taxes and where we don’t. On top of that, it guides us through setting up tax returns when we expand into new regions. **Official Response from Celina Romera:** > Jordan, thank you for taking the time to share your experience using Avalara. We’re glad to hear it’s helping save your team time and making tax management more efficient. We understand tax complexity can be challenging, and we’d appreciate the chance to learn more about ways we can make things even simpler for your team. If you’re open to continuing the conversation, please reach out to customercare@avalara.com. ### 2. Avalara files automatically, but frequent errors and slow tiered support are frustrating **Rating:** 2.5/5.0 stars **Reviewed by:** Olga Y. | Controller WDI Russia, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Avalara?** filing is happening behind the scenes. However Avalara is still making mistakes and we had multiple calls to the call center to resolve it **What do you dislike about Avalara?** It takes to long to resolve issues. The tiers of help is also very frustrating. You have to move from level to level to get issues resolved **What problems is Avalara solving and how is that benefiting you?** filing sales tax returns for us **Official Response from Celina Romera:** > Thank you for sharing your experience with Avalara. It’s clear from your feedback that while having filings handled in the background is helpful, the time it takes to resolve issues hasn’t met your expectations. If you’re open to a conversation, please email customercare@avalara.com so we can better understand what happened and work to improve. ### 3. Efficient Tax Calculations but Needs Better ERP Integration **Rating:** 3.0/5.0 stars **Reviewed by:** Tracy K. **Reviewed Date:** December 16, 2025 **What do you like best about Avalara?** I like Avalara's ability to quickly determine sales tax. I also value the certificate management function, along with its reporting and returns features. **What do you dislike about Avalara?** Syncing with ERP is problematic, and a big issue is the lack of being able to use multiple GL accounts. Reconciliation is complicated since we have Nexus in dozens of states. We have 4 people who need to audit each sales tax transaction each month for mismatches in tax amounts between what is sent to the ERP and what Avalara records, and additionally, GL reconciliation takes a very long time. **What problems is Avalara solving and how is that benefiting you?** I use Avalara for calculating sales tax and filing returns. It quickly determines sales tax, and I value its certificate management, reporting, and returns features. **Official Response from Celina Romera:** > Hi Tracy, thank you for sharing your feedback. We're glad Avalara is supporting in your tax process. We appreciate you pointing out the challenges with reconciliation and ERP syncing. Input like this helps us continue improving. ### 4. Smooth Sales Tax Filing in AvaTax, but ECM Needs Usability Improvements **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Avalara?** I enjoy that we can file our sales tax through the avatax program **What do you dislike about Avalara?** ECM is such a pain to use and has several issues that need corrected and enhancements that need added for ease of functionality. **What problems is Avalara solving and how is that benefiting you?** We are able to process our tax files to our store registers and file sales tax for our online sales very well. **Official Response from Celina Romera:** > Thank you for taking the time to share your feedback. We’re glad to support your tax process and we appreciate your insight on ECM. If you’re open to it, please contact customercare@avalara.com so we can learn more and continue to improve. ### 5. Great Document Management, But Overseas Support Slows Issue Resolution **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Avalara?** I believe the document management features, tax calculations, and the process of filing returns are important aspects. **What do you dislike about Avalara?** I believe that the quality of support has declined since the support team was moved overseas. There have been multiple times when I needed help with an issue, but because the support is based abroad, communication was restricted to only one email exchange per day, which made resolving problems more difficult. In addition some of the email reports are misleading. We have been emailed multiple times stating we are out of validations when that is incorrect. **What problems is Avalara solving and how is that benefiting you?** We rely on this service to ensure our returns are filed on time and to help us keep all of our customer exemptions current. **Official Response from Celina Romera:** > Thanks for taking the time to share your experience. We're glad the platform is helping you manage your returns and exemption certificates, but we're really sorry to hear that support hasn’t been meeting expectations. If you're open to it, please reach out to customercare@avalara.com so we can take a closer look and follow up directly. Your feedback is appreciated. ### 6. Gets the job done, with a few caveats **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Avalara?** There have not been any additional changes that have improved my experience **What do you dislike about Avalara?** The website glitching when everybody is trying to file sales tax returns at the same time is still highly problematic. The only time I hear from customer service is when it's renewal time, any other simple question takes over a week to. get answered even when it's urgent. **What problems is Avalara solving and how is that benefiting you?** Filing for multiple states **Official Response from Celina Romera:** > Thank you for taking the time to share your experience with Avalara. We’re sorry to hear about the challenges you’ve faced with performance during filing periods and response times from support, as that’s not what we aim to deliver. If you’re open to it, please reach out to our team at customercare@avalara.com so we can better understand your experience and work to improve it. ### 7. Finally a place to help manage all the different tax rules **Rating:** 3.0/5.0 stars **Reviewed by:** Lynn L. | accounting specialist, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Avalara?** It is automated once it is set up. There is so much information available to help answer questions **What do you dislike about Avalara?** There is a great deal to learn and understand with this. I’ve noticed that many of the training series also contain quite a bit of marketing content. **What problems is Avalara solving and how is that benefiting you?** Avalara has made learning about sales and use tax a little easier. **Official Response from Celina Romera:** > Hi Lynn, thanks for taking the time to leave a review. We're glad to be supporting your team and making tax a little easier to navigate. If there's more you'd like to share about how we can improve, please reach out to us at customercare@avalara.com. ### 8. American Dental Association **Rating:** 3.0/5.0 stars **Reviewed by:** John B. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Avalara?** ABle to report sales tax automatically using automation. Do not have to fill out a return each month/quarterly. We have members everywhere and we are satisfied with the reporting. The blanket codes are great since it is easy to place on the product/item and have it calculate the tax. We love the connector with Netsuite as that is our ERP. Uploading the item and item codes has been grateful for the amount of products we have. Able to perform sales tax reconcilaitions. We love how the transaction do flow through. I use this product daily. **What do you dislike about Avalara?** The support team. The support team is not supportive. They do not research the answer or will give an answer that barely touches the topic. We wish there was an automatic connector from Avalara with Fonteva (Salesforce platform). The support team is contradictory. We understand that the systems to match to communicate. It's not consistent between SalesForce and BroadCastMed. For example, Salesforce does not need an item code and item name and it will respect the taxability. With BCM, it is separate where we need to have item code and item name to calculate the tax for the SST states. Have to always be checking the site due to communication errors with other systems. **What problems is Avalara solving and how is that benefiting you?** Avalara is assisting us reporting and remitting taxes on our behalf. This allows us not to scale our accounting team. The registrations were supportive. **Official Response from Celina Romera:** > Hi John! Thanks for taking the time to leave such detailed feedback. It’s great to hear how Avalara is helping with automation and reconciliations. We are glad to know the NetSuite connection is smooth and simple for your team. We also appreciate you sharing your concerns around support and integration consistency—this insight helps us understand where we need to do better. Thanks again for sharing your experience with us. ### 9. Informative Webinars, But Troubleshooting Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Kelly B. **Reviewed Date:** December 16, 2025 **What do you like best about Avalara?** I like Avalara for their education resources. The webinars are informative, which helps me understand the services better. **What do you dislike about Avalara?** I don't like Avalara's service when troubleshooting. The questions get answered by having to read a manual to fix things. Who has time for that? **What problems is Avalara solving and how is that benefiting you?** Avalara helps with paying our returns to states. **Official Response from Celina Romera:** > Hi Kelly, thanks for the review. It’s great to hear the webinars have been a helpful resource. We appreciate the note on troubleshooting and will share this feedback with our support team. ### 10. Accurate Tax Calculations, Heinous Customer Service **Rating:** 2.5/5.0 stars **Reviewed by:** Chad M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Avalara?** Avalara is predictable. The tax calculations are accurate. It works most of the time. Customer service is awful, if they respond at all. Account executives are self serving. **What do you dislike about Avalara?** I’m an Avalara customer because I have no other choice. My accounting package does not yet support Avalara competitors. **What problems is Avalara solving and how is that benefiting you?** We are compliant with the outcome of Dakota v. Wayfair, Inc. (2018) **Official Response from Celina Romera:** > Hi Chad, thank you for sharing your experience. We're glad to hear the tax calculations have been reliable for your team, though I’m sorry to hear the support experience has been frustrating. We appreciate the honest feedback and encourage you to reach out to customercare@avalara.com if you’d be open to a follow-up. ### 11. Great Webinars, But Account Manager Response Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Avalara?** Webinars and other training tools made available to us. **What do you dislike about Avalara?** Untimely response from account managers and constant significant price increases **What problems is Avalara solving and how is that benefiting you?** Keeping up with changing tax rates. There is no way I could do this alone **Official Response from Celina Romera:** > Hi there, thanks for the review. We’re glad the webinars and training resources have been helpful. We’re sorry to hear your account support experience hasn’t fully met expectations. If you’re open to sharing more, please reach out to us at customercare@avalara.com so we can learn how to better support your needs. ### 12. Overview **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about Avalara?** ECM is very easy to use. The process and very smooth and fast. The added feature of allowing companies to upload their certificate also saves time. **What do you dislike about Avalara?** I feel like support isn't very helpful. It takes a while for them to resolve issues and we seem to get the run around when it comes to them solving these issues. **What problems is Avalara solving and how is that benefiting you?** Avalara helps simplify the tax process by filing our returns for us. **Official Response from Celina Romera:** > Thanks for sharing your experience. We're glad to hear ECM has been working well for your team. I'm sorry to hear support hasn't met expectations. If you're open to it, please reach out to customercare@avalara.com so we can take a closer look and help resolve any outstanding issues. ### 13. Helpful for Filing, But Support Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Avalara?** The calculations and filing are done for my company. **What do you dislike about Avalara?** Sometimes difficult to understand, our rep doesn’t always get back to us quickly. **What problems is Avalara solving and how is that benefiting you?** Tax laws **Official Response from Celina Romera:** > Thanks for sharing your feedback. We're sorry to hear the support experience hasn’t met expectations. If you're open to it, please reach out to customercare@avalara.com so we can take a closer look and help get things back on track. ### 14. 12+ Years of Avalara **Rating:** 2.5/5.0 stars **Reviewed by:** Teresa M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Avalara?** Time savings with returns. Keeping our system up to date with tax jurisdictions and changes. **What do you dislike about Avalara?** We have had 3 account managers in the last 3 years. The communication is poor... waiting 3 weeks for an email concerning renewal questions is unacceptable. The surprise add-on expenses for this years renewal: Epicor Connector and support. The renewal process needs to be easier with conversations beginning 6 months ahead of renewal date. Give us your best price for our products the first time and don't make us negotiate...we aren't buying a used car! Second, improve your person to person customer support. Listening to keynotes, it sounds like changes are on the way. Support has been a thorn in my side since 2012. I'm the person that likes to talk through an issue with a live voice. Third, goes with the 2nd, improve your response time to support tickets. **What problems is Avalara solving and how is that benefiting you?** Tax rate/jurisdiction compliance and time saved using the returns module. **Official Response from Celina Romera:** > Thanks for sharing your detailed feedback with us, Teresa. As mentioned in your review, we recognize the improvement opportunity we have with our customer support and we are working to make the necessary changes that we hope you see soon! We appreciate your insight and will use it to make Avalara the best solution possible. ### 15. Difficult to get answers fast **Rating:** 3.0/5.0 stars **Reviewed by:** lynn m. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Avalara?** The software is easy to use and straightforward **What do you dislike about Avalara?** wee cannot always know why a certificate cannot be validated. sometimes the software is slow to upload **What problems is Avalara solving and how is that benefiting you?** ease of tax removal on resale **Official Response from Celina Romera:** > Hi Lynn, thanks for taking the time to share your feedback with us. While we're glad to read the software is easy to use, we'd like your experience with questions to match. If you'd like to continue the conversation on how we can improve, please reach out to us at customercare@avalara.com. ### 16. Simple to use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Avalara?** It has been simple to use and I have received fast repsponses from implementation. **What do you dislike about Avalara?** I wish they had a way to apply for the various states for you. it is very difficult to get support about billing questions. Pricing is not transparent and unexpected charges are not infrequent. **What problems is Avalara solving and how is that benefiting you?** Knowing how much tax to withold and making sure payments go out. **Official Response from Celina Romera:** > Thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers an easy-to-use solution, and we’re grateful to have the opportunity to serve you. ### 17. Recent Adopter of Avalara **Rating:** 3.0/5.0 stars **Reviewed by:** Colin T. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Avalara?** Accuracy and timeliness of updates to sales tax rates **What do you dislike about Avalara?** Customer service post implementation. When we had questions, we did not feel they were addressed **What problems is Avalara solving and how is that benefiting you?** Correctly assessing sales tax on sales. Filing state sales tax returns. **Official Response from Celina Romera:** > Hi Colin, thanks for sharing your review! We are proud of the accuracy of our products and we are continuously working to improve our customer service. We appreciate you taking the time to offer your feedback. ### 18. Managing Returns and the info that is collected for them **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Avalara?** I feel that the reports that you get are very clear, helpful and Informational. I really liked watching this webinar, it was very helpful and I will be looking for more to watch!!! Once you finally understand how to do the reconciliation process in QB it works well. **What do you dislike about Avalara?** The onboarding process, training, getting help from a live person you can understand without waiting a couple days to get the response, that is what I dislike. I like the reconciliation process in QB , If you could add reconciling theTotal Sales, Exempt Total Sales, and Taxable Sales not just the Taxable sales and sales tax that would be helpful. **What problems is Avalara solving and how is that benefiting you?** Having to deal with all the tax rates and tax laws in all different states **Official Response from Celina Romera:** > Thank you for your positive feedback on our reports and webinar. We apologize for any inconvenience you experienced during the onboarding process and in getting timely support. We'd like to learn more so that we can improve, as well as offer an opportunity for us to assist in any concerns you'd like addressed. Please reach out to our team at customercare@avalara.com. ### 19. Program does a good job of applying tax based on our coding **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Avalara?** The system does a good job of taking the imported data and applying taxes. The new exemption platform is also improved from Cert Capture. **What do you dislike about Avalara?** I believe that Avalara needs to bring the consultants for the connector in house. It's pretty inconvenient to have to contact a separate company to discuss updates or corrections to the connector. Quality of consultant varies, which isn't ideal. **What problems is Avalara solving and how is that benefiting you?** Sales tax calculation and reporting. **Official Response from Celina Romera:** > Thank you for your feedback on our products including our newly improved exemption platform. We understand your concerns about the consultants for the connector and will work to improve the convenience and consistency of support in this area. ### 20. Needs improved customer service **Rating:** 3.0/5.0 stars **Reviewed by:** Andrea G. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Avalara?** I like the fact that Avalara automatically updates tax percentages when jurisidictions make changes. I think they are very efficient about that aspect of tax compliance **What do you dislike about Avalara?** I think when you open tickets, the tickets are rarely solved and unfortunately the tickets get closed wihtout a final answer so it leaves things unfinished. **What problems is Avalara solving and how is that benefiting you?** They automatically update the Sales Tax rates whihc is a big time saver **Official Response from Celina Romera:** > Thanks for sharing your feedback, Andrea! We are happy our automation saves time for your team, but we'd like the opportunity to improve your experience with customer service. We have passed your feedback on to our team and you should expect to be contacted soon to continue the conversation. ### 21. Satisfactory **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Avalara?** I like that Avalara has integrations. For example, Avalara integrates with Netsuite. I also like the resource tool as this helps a lot. **What do you dislike about Avalara?** When I need to speak someone I have to send an email rather than call. I created a case last week, and I didnt even get a chance to respond before the case was closed. I have noticed a lot of glitches. This has caused a lot of issues on our side. **What problems is Avalara solving and how is that benefiting you?** Exemption certificate management and the speed of researching certain topics **Official Response from Celina Romera:** > Thanks for taking the time to share your experience with us. We apologize for the support concerns you've mentioned, we understand how prematurely closed tickets would be frustrating, and we'd like the opportunity to resolve the issues you're experiencing. Please reach out to us at customercare@avalara.com so we can assist. ### 22. A little complicated and overwhelming at first but not bad once you get used to it **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Avalara?** I like that Avalara rejects line items that have mismatching state, city, and zip code. Last software used did not do that and this helpsmake our returns more accurate. **What do you dislike about Avalara?** It is slow. Waiting for transactions to populate in the returns tab takes a while. Sometimes I will import only a few line transactions and it would take way longer than what our other software would take. There are also too many required columns for importing. **What problems is Avalara solving and how is that benefiting you?** We cannot import by geocode at the moment. Some of our clients don't provide us that dat and do not want to change that. We are hoping Avalara is able to release this feature soon so we can have all our client prep on Avalara **Official Response from Celina Romera:** > Thank you for sharing about your experience using Avalara. We’re sorry to read you’ve experienced challenges with the returns tab, and we've shared your feedback with our product team. We appreciate the feedback as it helps us improve our products, and we look forward to continuing to serve your team. ### 23. Ease of Use **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Avalara?** It is automated once set up correctly. We liked that it calculated the tax for our customers. **What do you dislike about Avalara?** Integration is a little difficult. Accuracy of the rates were questionable at times. **What problems is Avalara solving and how is that benefiting you?** It has been a good tool for our company, despite it's issues with accuracy. **Official Response from Celina Romera:** > Thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers the best service possible, and we’re grateful for the opportunity to work with you. If there’s additional feedback you’d like to share about how we can improve, we’d appreciate learning more. Please contact customercare@avalara.com to continue the conversation. ### 24. Needs more robust CS **Rating:** 3.0/5.0 stars **Reviewed by:** Michael M. | CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2022 **What do you like best about Avalara?** thorough tax information and tracking, easy submission to authorities, not that expensive in the relative scope **What do you dislike about Avalara?** customer service could use improvement. would like more proactive communication from our reps or experts that are not sales call related. **What problems is Avalara solving and how is that benefiting you?** determining and executing tax liabilities **Official Response from Bobby Sands:** > Hi Michael, thanks for taking the time to share your feedback with us. We are happy to read you are benefiting from our product, but are sorry to read you've experienced support challenges. We'll be looking into your account to learn more. In the meantime, feel free to share any additional feedback with our team at cutsomercare@avalara.com. Thanks! ### 25. Poor customer service **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Avalara?** The classes are informative. Integration to our website went well. **What do you dislike about Avalara?** When we need customer support for an issue it either takes days to get a response or many none at all. Our account rep has not been too helpful and others we have worked with didn't have much more knowledge than we did. We feel that once we got signed up we were pretty much left on our own to troubleshoot. **What problems is Avalara solving and how is that benefiting you?** We have to collect taxes and it is doing that for us. **Official Response from Bobby Sands:** > Thank you for taking the time to share your candid feedback with us. While we are happy to read your integration went well, we are sorry to learn that your experience with support has been a challenge. We understand it has been frustrating and we'd like to help by learning more about your specific experience. If you're open to extending this conversation, please contact us at customercare@avalara.com so we can assist. Thank you! ### 26. Senior Financial Analyst **Rating:** 2.5/5.0 stars **Reviewed by:** Ankit A. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2020 **What do you like best about Avalara?** The visibility of every transaction we process. **What do you dislike about Avalara?** It automatically inactivate the user that is assigned in QB so it can synk and provide us the correct tax that needs to be charged. Its not easy to connect with the Account manager with them trying to sell you things you may not need. **What problems is Avalara solving and how is that benefiting you?** Having a clear visibility of the each state transactions in a report to know the sales tax obligations. **Official Response from Bobby Sands:** > Ankit, thank you for taking the time to share your experience using Avalara. We're sorry to read you've experienced challenges connecting with your account manager, and with your QuickBooks integration. If you have additional feedback to share or would like to discuss this further, please contact customercare@avalara.com. ### 27. bht **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2020 **What do you like best about Avalara?** Easy to file our motor fuel tax return for our business. People were very easy to work with for the setup and have had little problems. **What do you dislike about Avalara?** Not being able to talk to someone when a problem occurs. Would like to be able to call and talk to someone rather than submit a support call. **Recommendations to others considering Avalara:** Learn the setup of everything. Learn how to look up errors on imports and how to use the query. **What problems is Avalara solving and how is that benefiting you?** easy of filing our EDI report. **Official Response from Bobby Sands:** > Thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers the best service possible, and we’re grateful for the opportunity to work with you. ### 28. We have had success with MartixMaster but did not like the monthly filling service Avalara offers. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2020 **What do you like best about Avalara?** Taxability information provided by Matrix Master **What do you dislike about Avalara?** Timing constraints for monthly files to use Avalara's filling services. **Recommendations to others considering Avalara:** Make sure you pay close attention to monthly data deadlines. **What problems is Avalara solving and how is that benefiting you?** Taxability by product **Official Response from Bobby Sands:** > Thank you for taking the time to write about your experience with Avalara. We’re sorry to read you experienced challenges with returns filing. If you have additional feedback about your experience or suggestions for improvement, please contact customercare@avalara.com so we can share your perspective with our product team. ### 29. Great Product, Poor service and communication. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2019 **What do you like best about Avalara?** The automatic calculation of sales tax for projects delivered all over town with numerous municipalities. **What do you dislike about Avalara?** I have had a very challenging time getting backfilings done. I am still waiting for 4 of them although the money was pulled from my account 11 days ago. **Recommendations to others considering Avalara:** Excellent product that will run itself once set up properly......If you have backfilings to be made it will cost more and the process, at least for me has been challenging **What problems is Avalara solving and how is that benefiting you?** Sales tax calculation and filing would be a significant challenge for my company without Avalara **Official Response from Bobby Sands:** > Thank you for taking the time to write about your experience. We apologize that the backfiling process has been a challenge. Please contact us at customercare@avalara.com so we can work to address your frustrations. ### 30. Avalara **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2019 **What do you like best about Avalara?** I think the ease at which you can file state sales and use tax returns is the most important aspect. I love the fact that you can store the tax exempt certificate in the cloud **What do you dislike about Avalara?** I think at times it can be a little slow. When I used it took a while to load. I'm not sure if the proplem was on our end. **Recommendations to others considering Avalara:** Do you research and give it a chance. It worth the time. **What problems is Avalara solving and how is that benefiting you?** The problem that we have solved is all about efficiency and time savings. We can file our returns in a quicker manner because most of our source materials our readily available **Official Response from Bobby Sands:** > Thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers a reliable and easy-to-use solution. From what you wrote, we recognize that there are things that have gone well and areas that may need improvement. We would appreciate an opportunity to learn more about your experience. If you're open to a conversation, please contact customercare@avalara.com. ### 31. Software great. Pricing questionable. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2019 **What do you like best about Avalara?** Software integrates with software and calculates tax for all orders. Reporting feature works great for filing tax returns. **What do you dislike about Avalara?** We were not told that the contract price was a special price and that it would increase by 100% after two years. **Recommendations to others considering Avalara:** Make sure they explain the pricing after the initial contract terms expire. **What problems is Avalara solving and how is that benefiting you?** The software maintains any jurisdiction rate changes and eliminates having to manually update tax rate cahnges. **Official Response from Bobby Sands:** > Thank you for taking the time to share your experience. We strive to offer the best service possible for our customers and the billing frustrations you’ve described are not what we want. We apologize if pricing expectations were not clearly expressed and we understand how unexpected costs would be upsetting. We’d like to learn more about your specific experience; please contact customercare@avalara.com if you’re open to a conversation. ### 32. Nice, but lacks many features **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 23, 2019 **What do you like best about Avalara?** AvaTax is a good Tax Engine tool of Avalara. But, this tool doesn't consist of many features which other leading Tax Engines like OneSource and Vertex are providing **What do you dislike about Avalara?** Missing features like tax calculations, address validations, etc to many regions in the world **Recommendations to others considering Avalara:** This needs lot more features to become a global prooduct **What problems is Avalara solving and how is that benefiting you?** Able to do determine right taxes for US and Canada regions **Official Response from Bobby Sands:** > Thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers a reliable and easy-to-use solution. We recognize that there are areas you see need for improvement, so we would appreciate an opportunity to learn more about your experience. If you’re open to a conversation, please contact customercare@avalara.com. ### 33. Average Service **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2018 **What do you like best about Avalara?** We have pretty much everything figured out for the system and don't have much trouble using it anymore. Since my last review, response time has increased and I seem to be getting more support with my issues. The improvement is appreciated. **What do you dislike about Avalara?** Response time isnt always the best and the cost is extremely high. We had a state attempting to get ahold of us for collections, they were calling Avalara and no one was responding or letting us know to contact them. We finally found out when we went to collections for the state and prompty got the issue fixed, which was an issue with the the way the return was filed, not actual payment. There is no way for me to know this issue was fixed until it happens again, which hopefully it doesnt. And that makes me nervous. **Recommendations to others considering Avalara:** Make sure to compare Avalara and Tax Jar. Tax Jar was cheaper when we reanalyzed the services. But once you have started with a company, redoing all the filing calendars and learning the new service greatly inhibits you from just switching over. Especially when you have over 100 filing calendars. **What problems is Avalara solving and how is that benefiting you?** We are an ecommerce business that files taxes for 5 companies in 24 states. Avalara keeps us from having to figure out how to fill out each and every form for each and every state. ### 34. User Friendly **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2018 **What do you like best about Avalara?** The new platform Avalara has launched is much more user friendly than the prior platform. **What do you dislike about Avalara?** Nothing I found as of yet, things have improved greatly. **What problems is Avalara solving and how is that benefiting you?** Sales and Use Tax Compliance ### 35. CertCapture has a lot of promise **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2018 **What do you like best about Avalara?** Is the ability to run campaigns for large amounts of needed certificates. **What do you dislike about Avalara?** There is no database just for storage of expired certificates. You should have this to be able to store and see historical information. **Recommendations to others considering Avalara:** Know that when your certificates expire, if you do not download them and remove them from the system you will be charged for each and every one of them. **What problems is Avalara solving and how is that benefiting you?** We are able to have certificates quickly on hand for the multiple states in which we do business and track the status of each customer's certificate. ### 36. Avalara Ava Tax **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2018 **What do you like best about Avalara?** We like the fact that they take care of paying the sales tax for our company. We are registered in about 35 states, so far. **What do you dislike about Avalara?** Their training consists of check the help button. We needed to know at what point we should register for sales tax in the other states. Their answers were very vague. I don't find them helpful at all. **What problems is Avalara solving and how is that benefiting you?** Nexus ### 37. Mixed reviews **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2017 **What do you like best about Avalara?** I like that I don't have to stay on top of jurisdictions within states. Our sales tax is always correct. They have good support for setup. **What do you dislike about Avalara?** It's soooo slow. It slows down your processes and will reconfigure after everything you do which takes even longer. If anything goes wrong, it's not them so don't even call. **Recommendations to others considering Avalara:** consider how much time you're saving enterring your own tax rates vs. many seconds lost per order entered & invoiced **What problems is Avalara solving and how is that benefiting you?** Our sales tax is easier to stay on top of. ### 38. One of few choices for tax software **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2016 **What do you like best about Avalara?** I like the fact that daily users do not have the ability to override customer taxability as with our previous software. The system looks for an active exempt certificate and if none is on file will tax the transaction. I also like that they system looks at the line item to determine if that item is taxable or not. **What do you dislike about Avalara?** I am not happy with some of the customer service I have received. I expected more assistance with implementation, professional advice on set up scenarios etc. I have also experienced issues with transactions in states with a single article tax that I still have been unable to get resolved. **Recommendations to others considering Avalara:** Carefully consider the type of business needs you have. Single state processing and POS systems should be fine. Our business has multiple types of business some of which are not supported by Avalara. **What problems is Avalara solving and how is that benefiting you?** One benefit is that I no longer have to spend days filing all the tax returns. We are registered in 42 states to collect tax which means there are a lot of returns to file. Unfortunately, I still have to file Alabama myself due to the nature of our business and Avalara's inability to support part of our business. ### 39. Not the best customer service **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2016 **What do you like best about Avalara?** Avalara accurately and reliably filed sales tax returns to multiple states. There systems captured our sales activity and the reporting capability from their systems is good. **What do you dislike about Avalara?** The account services when there are problems and issues is poor. Their invoicing is confusing and the account rep was never able to explain it. In fact, I never had an issue that the account rep was able to resolve without multiple communications and confusion. **What problems is Avalara solving and how is that benefiting you?** We needed to file sales tax returns in numerous states. ### 40. Good service but with a high price **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2016 **What do you like best about Avalara?** Very accurate sales tax processor and up to date with tax laws and rates. You can rest assured your sales tax returns will be completed correctly. **What do you dislike about Avalara?** This is a very expensive sales tax solution. If you file in most states it is almost a s expensive as hiring an employee to do the work. **What problems is Avalara solving and how is that benefiting you?** Sales tax compliance ### 41. Avalara tax review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2016 **What do you like best about Avalara?** how it stores all info on the cloud and how it pulls the data from the cloud as well **What do you dislike about Avalara?** entering all the data into Avalara is time consuming **What problems is Avalara solving and how is that benefiting you?** Not having to credit and rebill because of sales tax; saving on time ## Avalara Discussions - [Has anyone using Avalara experience issues with this service recently 2021?](https://www.g2.com/discussions/40448-has-anyone-using-avalara-experience-issues-with-this-service-recently-2021) - 3 comments, 2 upvotes - [Why Avalara can't answer the Drop Shipment Related questions? and dodge the questions by stating they are not CPA's and cannot advise.](https://www.g2.com/discussions/why-avalara-can-t-answer-the-drop-shipment-related-questions-and-dodge-the-questions-by-stating-they-are-not-cpa-s-and-cannot-advise) - 1 comment, 1 upvote - [Can I refile a return that was filed in an SST state without Avalara's assistance?](https://www.g2.com/discussions/31739-can-i-refile-a-return-that-was-filed-in-an-sst-state-without-avalara-s-assistance) - 2 comments, 1 upvote - [Do wholesale sales count toward NEXUS?](https://www.g2.com/discussions/31738-do-wholesale-sales-count-toward-nexus) - 2 comments, 1 upvote - [Does anyone have experience with a Zoho Books integration with AvaTax?](https://www.g2.com/discussions/24186-does-anyone-have-experience-with-a-zoho-books-integration-with-avatax) - 1 comment, 1 upvote - [View Avalara pricing details and edition comparison](https://www.g2.com/products/avalara/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+15%3A46%3A07+-0500&secure%5Bsession_id%5D=cbacec03-9792-4c71-b455-3172dd416a32&secure%5Btoken%5D=b14f1c8c889feb6e630cec1c631f0a59b70c4b58ca2dc91b872c16d018814ae7&format=llm_user) ## Avalara Integrations - [Abas ERP](https://www.g2.com/products/abas-erp/reviews) - 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[WooCommerce](https://www.g2.com/products/woocommerce/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [Workday Financial Management](https://www.g2.com/products/workday-financial-management/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zoho Books](https://www.g2.com/products/zoho-books/reviews) - [Zuora](https://www.g2.com/products/zuora-zuora/reviews) ## Avalara Features **Global Shipping** - Integration - Reporting - Labels - Returns **Tracking** - Sales Tax - VAT - GST - Exemptions - Adjustments - Localization - Consumer Use Tax **Tax Planning** - Strategies - Exemptions - Credits - Estimations **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Payments and Pricing** - Global Tax - Currency - Payment Methods - Cost - Pricing **Integrations** - Integrations **Tax Filing** - Calculations - Rules & Regulations - Ad hoc Reporting - Historical Reporting - K-1 Reporting **Global ecommerce management** - Compliance - Delivery Tracking - Risk - Documents **Portals** - Marketplaces - Branding **Remittance** - Returns - Notifications - Global/Cross Borders - Analytics **Workflows** - Integrations - Importing - Accounting Integration **Additional Functionality** - Tax Compliance - Generative AI - SSL Security - Workflow Management - Accounting - Multiple User Accounts - Audit Trail - Tax Filing - Client Management - Activity Dashboard - AI Copilot - Electronic Filing - Tax Planning - Corporate/Business - Dashboard Creation - Multiple Data Sources - Compliance Management - Data Import/Export - Sales Tax Management - Client Portal - Deadline Management - Customizable Templates - Status Tracking - Exception Notification - Audit Management - Customer Accounts - For Nonprofits - Data Storage Management - Document Management - Electronic Submission - Email Reminders - Alerts/Notifications - Data Visualization - Reporting & Statistics - Access Controls/Permissions - Payroll & Employer Forms - Tax Forms - Reminders - Activity Tracking - Financial Analysis - Data Verification - Bank Reconciliation - Mobile Access - Payroll Management - Multi-Currency - Invoice Processing - Value Added Tax (VAT) - Taxation & Assessment - Approval Process Control - Electronic Payments - Invoice Management - Tax Management - Task Management - API - Customizable Branding - Property Tax Management - Customizable Reports - Time & Expense Tracking - Real-Time Data - Receipt Management - Document Storage **Agentic AI - Sales Tax and VAT Compliance** - Autonomous Task Execution - Natural Language Interaction **Additional Functionality** - Secure Data Storage - API - Credit Card Processing - Access Controls/Permissions - Policy Management - Multi-Currency - Invoice Management - Cash Flow Management - AI Copilot - User Management - Document Management - Exemption Management - Address Validation - Accounting - Audit Management - For eCommerce - Client Portal - Document Templates - Tax Calculation - Generative AI - Data Import/Export - Tax Compliance - Real-Time Data - Tax Filing - Audit Trail - Transaction Tracking - Taxability Verification - Electronic Payments - Activity Dashboard - Workflow Automation ## Top Avalara Alternatives - [Vertex](https://www.g2.com/products/vertex-inc-vertex/reviews) - 4.4/5.0 (459 reviews) - [TaxJar](https://www.g2.com/products/taxjar/reviews) - 4.7/5.0 (246 reviews) - [Sovos](https://www.g2.com/products/sovos/reviews) - 4.2/5.0 (91 reviews)