I think that the user interface is easy to use and intuitive. The Map feature (when it works) is a great way to show clients what's going on behind the curtain. The SaaS nature of the product makes it easy to deploy, network scans also are a big plus. The SaaS platform rarely has outages, and when it does, support is timely about communicating this to us. Review collected by and hosted on G2.com.

When we first started using Auvik NMS, it was a big upgrade from the old platform that we had been on. The collectors where useful and easy to deploy. The Fortinet FortiAPI integration was superb, as most of our customer fleet is Fortigate. The alerting integrated with Autotask, our PSA tool. Getting tickets to our 24/7 folks was easy.

Eventually, Auvik seems to have changed there focus. The NMS platform seems to be pushed to the side. The FortiAPI feature that was so useful broke. Support was not able to help us. The collectors started experiencing an issue that would cause then to go offline unexpectedly. (Due to a log overflowing). Support was not able to help us. We later found that the Ubuntu OS that our collectors use are not all up to date. Again, support was not able to help us. The Autotask integration as the option to import assets. This feature uses to many API Calls and caused our mail processing to stop working in our PSA. This is still not fixed.

If you call support today, you get a someone that does not work for Auvik. They fill out a from for you, and email it. There is no difference to email support. If we needed urgent support, I'm not confident that we could get help with our 2h SLA. Review collected by and hosted on G2.com.

Great insights to our network and auto mapping Review collected by and hosted on G2.com.

takes some time to get everything configured but worth it Review collected by and hosted on G2.com.

Automated Network Discovery & Mapping, it automatically discovers every device connected to the network Review collected by and hosted on G2.com.

Cost/ pricing as is based on the number of devices that we monitor. Review collected by and hosted on G2.com.

ease to setup, configure with login and snmp. notifications if devices goes down Review collected by and hosted on G2.com.

UI cannot be customized to show more indepth information like packet loss. there is no alert setup if a port has 0 traffic for x time. this is helpful if some firewall port has 0 traffic but port status is UP, e.g. VPN adapter. Review collected by and hosted on G2.com.

The newly added Traffic Insight function makes troubleshooting and monitoring even easier. Review collected by and hosted on G2.com.

Some devices are still incompatible with Auvik. Review collected by and hosted on G2.com.

The network maps, the interface monitoring and the user interface Review collected by and hosted on G2.com.

The time it takes to create reports and that not all of them are customizable. Review collected by and hosted on G2.com.

Deplyoment / Rollout of Auvik across the multiple sites we manage was a breeze, customiazation of event triggers was simple and intuitive.

Ability to leverage Auvik's management platform for documenation and infrastructure mapping was a huge benefit.

Integration of Auvik into our existing monitoring / alerting ecosystem was a huge selling point. (PagerDuty)

The Auvik platform is super easy to use, our team (unfamiliar with Auvik, was using the platform within hours of getting the rollout completed)

The internal teams (Customer Success, Sales Engineering & Support) have been outgoing and have demonstrated great care in ensuring that we hit the ground running and that the deployment is succesfull! Review collected by and hosted on G2.com.

Nothing at this time, some flexibility / new features would come in super handy in the future:

syslog alerting & triggering

custom monitoring script alerting (specialized services)

API endpoint monitoring Review collected by and hosted on G2.com.

The management of the company’s network has been greatly benefited by Auvik. One of the convenient tools is the friendly interface of the program, which allows to get a general idea of the structure of the network in use. Another beneficial function of the software is in easily mapping the network and identifying problems. Subsequently, incorporating Auvik with other software such as, SolarWinds has helped to make the monitoring and management of networks easier and effective. Review collected by and hosted on G2.com.

Auvik has some disadvantages that have to do with the price range that can be unattainable for small businesses. On the one hand, the interface furnishes the user with a lot of information and seems very logical, on the other hand modifying existing reports and trying to obtain certain data can sometimes become a very tedious process. This can hamper such explanations when it comes to cost justification or produce detailed information which is valuable when making decisions as well as managing resources. Review collected by and hosted on G2.com.

The strongest aspect of Auvik is network management, which provides clear outlines for our network configuration. It makes it easy to supervise devices, traffic and performance figures in a control panel. Compatibility with other applications including ticketing platforms and monitoring tools is seamless, which enhances the capability of our functioning. And alerts and monitoring tools, which can handle situations in real time, are most suitable for prompt issue solving. Review collected by and hosted on G2.com.

However, Auvik’s setup and configuration is cumbersome and requires a lot of skill to master even at the initial levels. Due to this complexity, we have sometimes been slow to fully adopt and use the capabilities of this approach. Furthermore, its broad visibility into the network has its advantages and cons for a beginner, for the broad data which it captures may be too complex to analyze without appropriate guidance. These factors have at times impacted the level of efficiency during the use during setup processes as well as operational usage. Review collected by and hosted on G2.com.

Visibility on the network is way better. Troubleshooting is way better. Review collected by and hosted on G2.com.

Nothing really. Accuracy sometimes is not there. Review collected by and hosted on G2.com.