It’s okay. Feels outdated and overwhelming sometimes. Review collected by and hosted on G2.com.

Sometimes I feel like I have to click and enter a million different things to get a result. Review collected by and hosted on G2.com.

Ease of Use

The interface is intuitive once configured, making it easy for teams to adopt without steep training overhead. Dashboards, ticket queues, and project views are straightforward to navigate, and customizable widgets allow each user to prioritize information that matters most to their role. The workflow design reduces redundant clicks, helping staff get to the data they need quickly. While the depth of configuration options can feel overwhelming at first, once properly set up, the system supports a smooth daily experience. integrations are where it truly shines. The platform connects seamlessly with RMM tools, accounting software, CRM systems, and reporting solutions, ensuring that data flows across critical business applications without manual duplication. For MSPs, the ability to link monitoring, billing, and project management under one umbrella significantly improves efficiency and accuracy. The open API further enables custom connections, making it possible to tailor integrations to unique workflows. Review collected by and hosted on G2.com.

The project management module in Autotask often falls short compared to dedicated PM tools, with many users describing it as basic and clunky. While it covers the essentials, the interface feels outdated, navigation is unintuitive, and there’s a steep learning curve for new users. The feature set lacks the depth needed for managing complex projects, and updates can occasionally disrupt workflows or break custom widgets. Overall, it’s functional for convenience within the PSA, but not a strong stand-alone project management solution. Review collected by and hosted on G2.com.

There are tons of details that are very helpful when trying to solve customer issues. Customer service is always fast to respond and usually goes above and beyond to resolve my issues. Review collected by and hosted on G2.com.

So far so good and I don't have any complaints. Review collected by and hosted on G2.com.

The completeness and ease of use are great. It’s really nice to have all the integrations in one place. Review collected by and hosted on G2.com.

The look and feel could use an upgrade. At times, it also feels a bit slow. Review collected by and hosted on G2.com.

Widgets and dashboards, although I would like more flexibility such as comparing two fields such as estimated and actual. Review collected by and hosted on G2.com.

Not real time. Can't see what techs are working on until they save an entry.

No conditionally required fields, such as only required at Complete status.

No definable warnings or forced acknowledgements. Review collected by and hosted on G2.com.

I enjoy using Autotask to manage my daily tasks as a supervisor in the legal department and to create email templates, which facilitates my workflow. Additionally, I find its interface interesting, which adds a positive aspect to the daily use of the tool. It also helps me generate my daily routines and create reports on metrics and leads generated, which is crucial for my responsibilities. A decisive factor that led us to switch to Autotask from Google Genesis was the automation it offers, which undoubtedly improves our operational efficiency. Although its initial setup can be a bit complicated for those without technological knowledge, the overall experience has been positive, so much so that I rated it a 9.5 in terms of likelihood of recommendation. Review collected by and hosted on G2.com.

Sometimes I get lost in the interface, which suggests it could be more intuitive. The learning curve seems to be difficult, making adaptation more complicated than necessary. Additionally, the initial setup was a bit complicated, especially if you don't have prior knowledge of technology. Review collected by and hosted on G2.com.

Easy to understand and apply, and very friendly to use. Review collected by and hosted on G2.com.

The road to complete management is long. Review collected by and hosted on G2.com.

I appreciate how Autotask helps me organize and automate IT work by centralizing tickets, tracking time, managing projects, and simplifying billing processes, ensuring nothing gets lost and everything runs smoothly. I like the way it eliminates repetitive work and reduces human error, which saves a lot of time. I also value the scalability of the processes it provides. It's user-friendly and easy to set up, which facilitated the initial implementation for our team. Review collected by and hosted on G2.com.

I think that Autotask can sometimes be slow or clunky. Some pages load slowly, and switching between tickets, accounts, or devices can feel heavy. Additionally, it relies on older web technology, which contributes to its sluggish performance. The lack of client-side caching means that it reloads a lot of repetitive data, and the database queries could be optimized to improve the slow list views and searches. Review collected by and hosted on G2.com.

I love how easy it is to organize and adjust widgets. It has really streamlined my ticket workflow and made handling tickets feel much smoother. Review collected by and hosted on G2.com.

To change certain settings or widgets, you sometimes have to dig around a bit to find the specific option you’re looking for. Review collected by and hosted on G2.com.

Ticket System - Linking configuration items. Customisation. Review collected by and hosted on G2.com.

We use AutoTask through KaseyaOne and it generates far to many windows and tabs Review collected by and hosted on G2.com.