AutoTask has many great features.

The way it interconnects with Datto remote access + alerts makes our day to day task so much easier to manage. Review collected by and hosted on G2.com.

There are no dislikes to mention at this time. Review collected by and hosted on G2.com.

The workflow is easy and simple to use over a long period of time Review collected by and hosted on G2.com.

The appearance is a bit ugly/ outdated and could do with a bit of modernisation Review collected by and hosted on G2.com.

I really appreciate the direct integration with Quickbook, which simplifies our administration. This feature has allowed us to automate invoicing immediately after closing a ticket, which is directly connected to our Quickbook. The automation has significantly reduced the time our assistant spent entering invoices, which has also decreased errors during manual entry. Additionally, the support received from an account manager facilitated the initial setup of Autotask. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I find Autotask amazing as it has significantly improved our team's efficiency. I like how it creates clarity by centralizing scattered MSP operations into one visible system. Tasks like tickets, emails, time entries, contracts, billing, and projects are all organized in one place, which prevents anything from getting lost. This clarity makes it easier to stay efficient, accountable, and focused on solving problems in a fast-paced service desk. Additionally, the initial setup was easy, which I appreciate. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Agility in being able to create tickets, quickly correlate information between clients, engineers, hours, and billing. It is a very intuitive platform and easily accessible for the team and for the clients through their portal. Review collected by and hosted on G2.com.

In Spanish, there are many modules that come blank and need to be customized from scratch. Review collected by and hosted on G2.com.

There’s so much to autotask it is hard to pin point what’s the best features. It’s a robust PSA tool for our company and offers a great experience for us to work tickets, invoice, and store customer data. Review collected by and hosted on G2.com.

It’s so robust it took a long time to implement and we barely use it to it’s potential. Review collected by and hosted on G2.com.

Autotask links to all our servcies and contracts we provide to our cleints, allowing our engineers to enter the time required and not having to worry Review collected by and hosted on G2.com.

Signature attachments of logos and pictures being caught up in the system makign scrollign down through tickets painful Review collected by and hosted on G2.com.

Autotask works for us as a PSA. Definitely a reliable software. Review collected by and hosted on G2.com.

I still do find that there is room for growth with APIs and automation. Review collected by and hosted on G2.com.

The ticket system’s ability to quickly pull up information on previously serviced tasks makes it very easy for new technicians to get up to speed. Review collected by and hosted on G2.com.

If someone replies within an email thread for Autotask that still includes the Autotask support email address, it creates a new ticket assigned to that firm instead of linking the reply to the existing ticket. Review collected by and hosted on G2.com.

We have used it for 10 years and it handles all our ticketing. Three are so many ways to address business challenges. Review collected by and hosted on G2.com.

Sometimes it takes time to figure out how to get what you want done. Review collected by and hosted on G2.com.