I like the layout of Autotask compared to other ticketing systems I’ve used before. It’s very user-friendly, and it’s easy to set up queues and visual dashboards. Tracking my time on a ticket is straightforward, and support is also easy to work with whenever I run into any issues. We also integrate it with other platforms and compared to other systems it has the most compatibility. Review collected by and hosted on G2.com.

I would like another way to track ticket time besides using the side bar. I've used the timer when you have the ticket open too but I often minimize & can be forgotten with all my other tickets. Review collected by and hosted on G2.com.

Autotask does a great job centralizing ticketing, time tracking, and client management into one platform. It integrates well with other MSP tools and provides strong automation options that help streamline day-to-day operations and improve technician efficiency. Review collected by and hosted on G2.com.

The interface can feel cluttered at times, and some workflows take more clicks than they should. Reporting and customization are powerful but can have a learning curve, especially for newer users or smaller teams without dedicated administration resources. Review collected by and hosted on G2.com.

The AI features that have been added are very effective and add a lot of value. Review collected by and hosted on G2.com.

The user interface could be improved and the project management module is not useful for most msp projects. Review collected by and hosted on G2.com.

Autotask is resourceful in connecting all IT services together, from the time tracking, ticketing, CRM, among many.

The program is remarkable in supporting automation, where it works efficiently for ticket routing, recurring billing, alerts, among many.

The integration support with Autotask is versatile, enabling different tools like accounting software, Microsoft services, RMM platforms among others

The reporting mechanisms from the software are outstanding and the app issues detailed customer support metrics, technicians performance and profitability

The platform handles diverse clients environments, and this brings centralized management and business operations

There is magnificent accountability that the software brings, includes the ticketing history, and the metrics of service delivery Review collected by and hosted on G2.com.

New users find Autotask as a complex application that overwhelms them in the first couple of months

The UI looks very outdated, and the navigation is slightly difficult Review collected by and hosted on G2.com.

Autotask does a great job creating a centralized platform for ticketing, project management, time tracking, and client communication. It helps streamline day-to-day operations at an MSP and makes it easier to stay organized. Integrations with RMM and other tools are also incredibly helpful. Review collected by and hosted on G2.com.

The interface sometimes feels outdated, and some workflows require more clicks than they probably should. There is a learning curve for newer users, but the features for reporting and customization are extremely powerful and useful. Review collected by and hosted on G2.com.

What I like most about Autotask is how it centralizes and streamlines ticketing, account management, and tracking in one place. It makes it much easier to stay on top of requests like account deprovisioning or vendor updatesso follow-ups feel more organized and efficient. Review collected by and hosted on G2.com.

The implementation phase comes with a steep learning curve, especially during onboarding. That said, once the team becomes familiar with the workflow, it turns into a powerful, reliable tool that supports our day-to-day operations. Review collected by and hosted on G2.com.

I use Autotask to manage support tickets, follow up on incidents, manage work times, and coordinate customer requests efficiently. I like how the platform centralizes IT service operations, automates processes, and facilitates the management of contracts, projects, and billing, which improves productivity and control of operations. I also appreciate the way it unifies efforts on a single platform. Review collected by and hosted on G2.com.

For the moment, everything is going very well. Review collected by and hosted on G2.com.

Autotask is resourceful in combining all IT services including project management, ticketing and even billing

The program concentrates on ticketing and this brings efficiency in notifications and fast response time to customers

The app connects successfully with IT items including others like accounting systems

The dashboard is flexible, and we can tailor it to specific operational requirements

The real time ticketing system improves on productivity Review collected by and hosted on G2.com.

The understanding of Autotask and seamless execution is something that bothers many users

Autotask has complex configurations and this takes calls for IT support Review collected by and hosted on G2.com.

I like how strategic and organized Autotask is. It really helps our IT department be more organized, not just with our internal resources but also in tracking the influx of support tickets. I find its organization capabilities great for keeping up with devices and providing our end users with documentation resources. Although the setup was confusing at first, now that we've explored it, navigating Autotask has become easy. Review collected by and hosted on G2.com.

I feel the project management needs a little more work, especially for organizations that are not too deep with project management but want to use it as a tool to stay organized. Maybe more of being able to use an easier way to list the projects and assign them to your resources without having to place in a figure amount or being able to list out the projects and what needs to be done. The initial setup was confusing at first. Review collected by and hosted on G2.com.

Very complete, has all the settings to customize your experience. It intergrates well with our thrid party, it's nice and quick and the cost is lined up with competittion, especially if you combine 2-3 products. THe onboarding has been fun and Michelle is great! We rarely use the AI feature yet, but I'm sure we will. Review collected by and hosted on G2.com.

A LOT of features, perhaps too much? Hard to say, as something I find usless may be useful for someone else. Love the UI, small text. Review collected by and hosted on G2.com.