I like the dashboards. They can give me a good overview about whats going on.

The integration with other apps is also working really well. This makes autotask a good central place for ticketing. Review collected by and hosted on G2.com.

Setting up workflows feels really time consuming. I like workflows, only setting them up takes a lot of time. Review collected by and hosted on G2.com.

I appreciate how Autotask organizes tasks and projects effectively, making it easy to assign them clearly and track the process in real-time. The integration with other systems is a big plus, as it makes the entire workflow much smoother and more efficient, especially when working remotely. Autotask excels in maintaining organization, which has a significant positive impact on my work, enhancing efficiency and productivity. These aspects contribute to a seamless experience that I value highly. I am so satisfied with the functionalities that I rate my likelihood of recommending it to others a perfect 10. Review collected by and hosted on G2.com.

I find the interface of Autotask could be improved as it sometimes overlaps, which might make it challenging to navigate. Additionally, I believe the notifications could benefit from being more customizable to better fit individual preferences and workflows. I also noticed that while the setup was easy for someone with technological knowledge, there's still room for improvement to make it more accessible for those less familiar with tech. Review collected by and hosted on G2.com.

It has all the basics you need, and the expandibility for any future enhancement Review collected by and hosted on G2.com.

It's so sexy as a brick, don't choose it for the looks! Review collected by and hosted on G2.com.

I find Autotask really extensive with a lot of features buried in it. While it took a long time to learn, once I got the hang of the features, they proved to be very useful. It's not a simple program, but the depth of features is something I appreciate. Review collected by and hosted on G2.com.

The matching of computer systems that I'm managing in my RMM do not always match in Autotask. Review collected by and hosted on G2.com.

It provides a clear overview of contracts and includes some nice features for ticket automation. Review collected by and hosted on G2.com.

Sometimes the GUI has a nineties vibe, and the tool doesn’t feel very fast. Review collected by and hosted on G2.com.

I really appreciate Autotask for its user-friendly interface and the structured view it offers, making it easy to navigate through its options. This makes the tool incredibly valuable for storing every kind of information, which is essential for efficient ticket management. I find it easy to search for tickets for follow-ups with customers and to check previous tickets, as it allows me quick access to information about what work has been completed in the past. The initial setup of Autotask was easy to learn and navigate, which significantly reduced the time needed to get accustomed to using it. Overall, my experience with Autotask has been extremely positive, so much so that I would recommend it with a perfect 10 out of 10 rating. Review collected by and hosted on G2.com.

Sometimes I experience low performance when using Autotask on AVD. Review collected by and hosted on G2.com.

The biggest strength of Autotask PSA is that it gives us a single operational system that ties together tickets, contracts, time tracking, billing, projects, assets, and reporting. that “single pane of glass” approach is what makes it so powerful. Review collected by and hosted on G2.com.

it is so complex it requires a steep learning curve Review collected by and hosted on G2.com.

We’ve been using Autotask for many years, and we really appreciate how it continues to evolve with new features. The Cooper CoPilot AI has been especially valuable, providing tools that help us summarize customer tickets, create clearer timesheets, and write stronger resolutions. These improvements make our time more meaningful and productive. With its constant enhancements, Autotask ensures we stay current and aligned with industry best practices. Review collected by and hosted on G2.com.

It would be even more beneficial to have more frequent updates on the product roadmap so we can better align with our own planning. Additionally, if Cooper CoPilot AI could analyze all past tickets across customers, it would help us identify recurring issues, regardless of which customer is experiencing them. Review collected by and hosted on G2.com.

Automations, very well configurable, all tools necessary for a system house are included, integrations of other tools from Kaseya Review collected by and hosted on G2.com.

Autotask must be more adapted to the German market, integrate into an external dunning system, e.g., EasyBill. Review collected by and hosted on G2.com.

we've been using Autotask for six years and it has completely transformed our Managed services invoicing. Reducing the time spent on our monthly invoice run from 10 days to half a day. Review collected by and hosted on G2.com.

Reporting is clunky and the UI experience is way behind the rest our the Autotask experience Review collected by and hosted on G2.com.