--- title: Autotask Reviews meta\_title: 'Autotask Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 632 reviews by the users' company size, role or industry to find out how Autotask works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 632 scale: '5' date\_modified: '2026-08-09' parent\_category: name: ERP url: https://www.g2.com/categories/erp --- ### Autotask Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Autotask, enjoying its intuitive interface and accessible features for efficiency. [(65 mentions)](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1767508&qs=pros-and-cons#reviews) Users value the **seamless integrations** of Autotask, ensuring efficient workflows and effective ticket management. [(49 mentions)](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1768628&qs=pros-and-cons#reviews) Users appreciate the **smart summaries and user-friendly interface** of Autotask, enhancing efficient ticket management and workflow. [(43 mentions)](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1765273&qs=pros-and-cons#reviews) Users appreciate the **automation features** of Autotask, which enhance efficiency and streamline daily operations. [(30 mentions)](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1766194&qs=pros-and-cons#reviews) Users value the **easy integrations** of Autotask, enhancing their workflow and connectivity with other tools effectively. [(24 mentions)](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1765577&qs=pros-and-cons#reviews) Users find the **complex usability** of Autotask overwhelming, especially with the multitude of options and a dated interface. [(24 mentions)](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1768518&qs=pros-and-cons#reviews) Users often find the **steep learning curve** adds complexity, making proper setup and understanding crucial for success. [(18 mentions)](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1767886&qs=pros-and-cons#reviews) Users note the **missing features** in Autotask, particularly in project management and automation capabilities. [(17 mentions)](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1766729&qs=pros-and-cons#reviews) Users find Autotask's **limited functionality** frustrating, noting the need for improvements in project workflows and integrations. [(16 mentions)](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1767492&qs=pros-and-cons#reviews) Users find Autotask's interface **not user-friendly** , with an outdated layout and unintuitive navigation affecting usability. [(16 mentions)](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1767794&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Autotask ##### 1. Ease of Use Users value the **ease of use** of Autotask, enjoying its intuitive interface and accessible features for efficiency. [ See 65 mentions ](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1767508&qs=pros-and-cons#reviews) See Related User Reviews ![Justin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin G.") JG Justin G. Mid-Market (51-1000 emp.) 4.0/5 "Best PSA in the game" What do you like about Autotask? Autotask has been an excellent solution for our business. It brings everything we need into one platform—ticketing, project management, time tracking, PC Phil C. Small-Business (50 or fewer emp.) 4.5/5 "Critical to our Business" What do you like about Autotask? Smart Ticket Summary - Gives a summary of the ticket to save having go look through the entire history. Smart Resolution Summary - summarises actions ##### 2. Integrations Users value the **seamless integrations** of Autotask, ensuring efficient workflows and effective ticket management. [ See 49 mentions ](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1768628&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Customizable Dashboards Improve Efficiency, but HTML Limitations Hinder" What do you like about Autotask? I love how Autotask serves as a comprehensive Professional Services Automation (PSA) tool that effectively helps in building and managing help desk ti ![Sindy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sindy P.") SP Sindy P. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Integration, Boosts Workflow Efficiency" What do you like about Autotask? I appreciate how Autotask organizes tasks and projects effectively, making it easy to assign them clearly and track the process in real-time. The inte ##### 3. Ticket Management Users appreciate the **smart summaries and user-friendly interface** of Autotask, enhancing efficient ticket management and workflow. [ See 43 mentions ](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1765273&qs=pros-and-cons#reviews) See Related User Reviews ![Justin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin G.") JG Justin G. Mid-Market (51-1000 emp.) 4.0/5 "Best PSA in the game" What do you like about Autotask? Autotask has been an excellent solution for our business. It brings everything we need into one platform—ticketing, project management, time tracking, PC Phil C. Small-Business (50 or fewer emp.) 4.5/5 "Critical to our Business" What do you like about Autotask? Smart Ticket Summary - Gives a summary of the ticket to save having go look through the entire history. Smart Resolution Summary - summarises actions ##### 4. Automation Users appreciate the **automation features** of Autotask, which enhance efficiency and streamline daily operations. [ See 30 mentions ](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1766194&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Robust Ticket Workflow Automation That Delivers" What do you like about Autotask? A robust ticket workflow automation system ![David D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David D.") DD David D. Small-Business (50 or fewer emp.) 5.0/5 "Powerful for Ticket Management, Needs Workflow Refinement" What do you like about Autotask? I really like how Autotask manages ticket workflow efficiently. The automations you can configure are particularly useful in routing ticketing, enhanc ##### 5. Easy Integrations Users value the **easy integrations** of Autotask, enhancing their workflow and connectivity with other tools effectively. [ See 24 mentions ](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1765577&qs=pros-and-cons#reviews) See Related User Reviews ![Sindy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sindy P.") SP Sindy P. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Integration, Boosts Workflow Efficiency" What do you like about Autotask? I appreciate how Autotask organizes tasks and projects effectively, making it easy to assign them clearly and track the process in real-time. The inte ![Phillip P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phillip P.") PP Phillip P. Small-Business (50 or fewer emp.) 4.0/5 "Autotask Boosts Efficiency for MSPs, But Has a Steep Learning Curve" What do you like about Autotask? As our main ticketing system Autotask has been an great help. It makes the entire ticketing experience much easier and clearer. It has great integrati ### 5 Cons or Disadvantages of Autotask ##### 1. Complex Usability Users find the **complex usability** of Autotask overwhelming, especially with the multitude of options and a dated interface. [ See 24 mentions ](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1768518&qs=pros-and-cons#reviews) See Related User Reviews ![Justin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin G.") JG Justin G. Mid-Market (51-1000 emp.) 4.0/5 "Best PSA in the game" What do you dislike about Autotask? Live report designer requires a PHD to use. The fact that support won’t help with reports tells you how awful it is. It’s so hard to create a report Y ![Russel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Russel M.") RM Russel M. Small-Business (50 or fewer emp.) 4.5/5 "Autotask: Highly Capable Ticket, Project, and Billing Management Platform" What do you dislike about Autotask? This is a powerful product, and that means complexity. Anyone who tells you that "powerful" and "complex" don't walk hand-in-hand is trying to sell y ##### 2. Learning Curve Users often find the **steep learning curve** adds complexity, making proper setup and understanding crucial for success. [ See 18 mentions ](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1767886&qs=pros-and-cons#reviews) See Related User Reviews ![Justin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin G.") JG Justin G. Mid-Market (51-1000 emp.) 4.0/5 "Best PSA in the game" What do you dislike about Autotask? Live report designer requires a PHD to use. The fact that support won’t help with reports tells you how awful it is. It’s so hard to create a report Y ![Russel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Russel M.") RM Russel M. Small-Business (50 or fewer emp.) 4.5/5 "Autotask: Highly Capable Ticket, Project, and Billing Management Platform" What do you dislike about Autotask? This is a powerful product, and that means complexity. Anyone who tells you that "powerful" and "complex" don't walk hand-in-hand is trying to sell y ##### 3. Missing Features Users note the **missing features** in Autotask, particularly in project management and automation capabilities. [ See 17 mentions ](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1766729&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Customizable Dashboards Improve Efficiency, but HTML Limitations Hinder" What do you dislike about Autotask? I find that the email ticket creation process in Autotask is quite problematic because it doesn't support HTML. This causes everything to come through ![David D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David D.") DD David D. Small-Business (50 or fewer emp.) 5.0/5 "Powerful for Ticket Management, Needs Workflow Refinement" What do you dislike about Autotask? I find the project workflow in Autotask could use some updating to better align with our specific needs. Despite discussing this with Kaseya, it remai ##### 4. Limited Functionality Users find Autotask's **limited functionality** frustrating, noting the need for improvements in project workflows and integrations. [ See 16 mentions ](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1767492&qs=pros-and-cons#reviews) See Related User Reviews PC Phil C. Small-Business (50 or fewer emp.) 4.5/5 "Critical to our Business" What do you dislike about Autotask? Projects needs some work in terms of functionality. I beleive this is in the roadmap for the end of this quarter. The entire product needs a facelift ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 2.5/5 "Ticket Management Shines, But Room for Improvement" What do you dislike about Autotask? Projects and ops. There is not a lot of flexibility with project workflow. Autotask today does not really meet the needs of our company. We are lookin ##### 5. Not User-Friendly Users find Autotask's interface **not user-friendly** , with an outdated layout and unintuitive navigation affecting usability. [ See 16 mentions ](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1767794&qs=pros-and-cons#reviews) See Related User Reviews ![Sapan T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sapan T.") ST Sapan T. Mid-Market (51-1000 emp.) 5.0/5 "Robust Integrations and Automation Streamline IT and Project Management" What do you dislike about Autotask? complexity, steep learning curve, and unintuitive interface, which can make it difficult to navigate and customize PP Phillip P. Small-Business (50 or fewer emp.) 4.5/5 "Centralized Operations Made Easy, Despite Outdated Interface" What do you dislike about Autotask? While the interface occasionally feels somewhat outdated and certain sections could be more user-friendly, overall it remains a reliable platform that ![Jessica W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica W.") JW Jessica W. Technical Account Manager Small-Business (50 or fewer emp.) 7/28/2026 "AutoTask + Datto Integration Makes Daily Tasks Easier" 5/5 What do you like best about Autotask? AutoTask has many great features. The way it interconnects with Datto remote access + alerts makes our day to day task so much easier to manage. Review collected by and hosted on G2.com. What do you dislike about Autotask? There are no dislikes to mention at this time. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Helps me to manage accounts and see issues and concerns accordingly + I can add task and projects as needed, for each client. It allows us to keep multiple communications all in one spot, including emails. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Christian S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian S.") CS Christian S. IT Engineer Small-Business (50 or fewer emp.) 12/2/2025 "Great Workflow, But Needs a Visual Refresh" 3.5/5 What do you like best about Autotask? The workflow is easy and simple to use over a long period of time Review collected by and hosted on G2.com. What do you dislike about Autotask? The appearance is a bit ugly/ outdated and could do with a bit of modernisation Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? As an IT engineer in a busy MSP, Autotask has pretty much become one of the tools I rely on every day. It pulls together ticketing, time tracking, asset management and projects into one place, which definitely helps keep things organised when workloads get messy. What Autotask Does Well Ticketing that actually works Easy enough to manage loads of tickets. Categories, quick notes, and automation make it simpler to prioritise and stay on top of things. Great integrations Works smoothly with Datto RMM, backup tools and other monitoring systems, so everything lands in one central spot. Cuts out a lot of duplication. Decent reporting The dashboards and reports are detailed and customisable, which helps when tracking SLAs or spotting recurring issues. Solid project and asset tracking Projects are easier to follow with milestones and dependencies, and asset info is stored neatly, which saves time when troubleshooting. Where It Falls Short UI feels outdated It works, but it looks a bit old and can be overwhelming for new engineers. Mobile app is lacking Fine for quick ticket updates, but not great for anything more involved. Automation is powerful but tricky You can do a lot with it, but setting it up isn’t always straightforward. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Alexandre B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexandre B.") AB Alexandre B. Fondateur Small-Business (50 or fewer emp.) 4/28/2026 "Impeccable Automation for Billing and Ticket Management" 5/5 What do you like best about Autotask? I really appreciate the direct integration with Quickbook, which simplifies our administration. This feature has allowed us to automate invoicing immediately after closing a ticket, which is directly connected to our Quickbook. The automation has significantly reduced the time our assistant spent entering invoices, which has also decreased errors during manual entry. Additionally, the support received from an account manager facilitated the initial setup of Autotask. Review collected by and hosted on G2.com. What do you dislike about Autotask? Nothing Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Autotask has allowed us to automate our billing and optimize ticket management, preventing the escape of critical tasks. The integration with QuickBooks reduces manual entry time and errors, freeing up time for our assistant. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Timothy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Timothy B.") TB Timothy B. Small-Business (50 or fewer emp.) 4/29/2026 "Boosts Team Efficiency with Centralized Clarity" 5/5 What do you like best about Autotask? I find Autotask amazing as it has significantly improved our team's efficiency. I like how it creates clarity by centralizing scattered MSP operations into one visible system. Tasks like tickets, emails, time entries, contracts, billing, and projects are all organized in one place, which prevents anything from getting lost. This clarity makes it easier to stay efficient, accountable, and focused on solving problems in a fast-paced service desk. Additionally, the initial setup was easy, which I appreciate. Review collected by and hosted on G2.com. What do you dislike about Autotask? Nothing Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Autotask turns scattered MSP operations into a visible system, centralizing tickets, emails, and billing. It organizes priorities and communication, making our team more efficient and accountable, with nothing lost in the shuffle. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Andres D. C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andres D. C.") AC Andres D. C. Fundador - CEO Small-Business (50 or fewer emp.) 7/23/2026 "Agile and intuitive platform to centralize your service desk" 5/5 What do you like best about Autotask? Agility in being able to create tickets, quickly correlate information between clients, engineers, hours, and billing. It is a very intuitive platform and easily accessible for the team and for the clients through their portal. Review collected by and hosted on G2.com. What do you dislike about Autotask? In Spanish, there are many modules that come blank and need to be customized from scratch. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? The centralization of project information, cases, billing in a single interface Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 6/9/2026 "A Robust PSA That Streamlines Tickets, Invoicing, and Customer Data" 5/5 What do you like best about Autotask? There’s so much to autotask it is hard to pin point what’s the best features. It’s a robust PSA tool for our company and offers a great experience for us to work tickets, invoice, and store customer data. Review collected by and hosted on G2.com. What do you dislike about Autotask? It’s so robust it took a long time to implement and we barely use it to it’s potential. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? It’s giving us a platform to track tickets and bill for time properly. We love the data we can get from it to look at our business profitability as a whole. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 5/31/2024 "Making MSPing Easier" 4/5 What do you like best about Autotask? Autotask links to all our servcies and contracts we provide to our cleints, allowing our engineers to enter the time required and not having to worry Review collected by and hosted on G2.com. What do you dislike about Autotask? Signature attachments of logos and pictures being caught up in the system makign scrollign down through tickets painful Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Reduce operational costs and streamline client delivery by standardizing, automating, and scaling processes throughout the working day Review collected by and hosted on G2.com. Show More 7/30/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite DC Dustyn C. Operations Manager Small-Business (50 or fewer emp.) 2/27/2024 "Autotask" 3.5/5 What do you like best about Autotask? Autotask works for us as a PSA. Definitely a reliable software. Review collected by and hosted on G2.com. What do you dislike about Autotask? I still do find that there is room for growth with APIs and automation. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Works as a great ticketing software. Makes our day-to-day easier Review collected by and hosted on G2.com. Show More 7/6/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite GM Gregory M. Client Success Manager Small-Business (50 or fewer emp.) 3/17/2026 "Quick Access to Service History Makes Onboarding New Techs Easy" 4/5 What do you like best about Autotask? The ticket system’s ability to quickly pull up information on previously serviced tasks makes it very easy for new technicians to get up to speed. Review collected by and hosted on G2.com. What do you dislike about Autotask? If someone replies within an email thread for Autotask that still includes the Autotask support email address, it creates a new ticket assigned to that firm instead of linking the reply to the existing ticket. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Autotask makes it easy for us to monitor incoming tickets at any hour of the day, which helps ensure our clients aren’t delayed in receiving the support they need. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite DB Daniel B. Small-Business (50 or fewer emp.) 7/28/2026 "A Decade of Reliable Ticketing with Plenty of Ways to Tackle Challenges" 4.5/5 What do you like best about Autotask? We have used it for 10 years and it handles all our ticketing. Three are so many ways to address business challenges. Review collected by and hosted on G2.com. What do you dislike about Autotask? Sometimes it takes time to figure out how to get what you want done. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? It is our mostly ticketing system and billing system. It keeps our contracts for products and services all in one place. Review collected by and hosted on G2.com. 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