--- title: Autotask Reviews meta_title: 'Autotask Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 632 reviews by the users' company size, role or industry to find out how Autotask works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 632 scale: '5' date_modified: '2026-08-12' parent_category: name: ERP url: https://www.g2.com/categories/erp --- # Autotask Reviews **Vendor:** Datto Inc. **Category:** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) **Average Rating:** 4.3/5.0 **Total Reviews:** 632 ## About Autotask Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value. Trusted by growing MSPs worldwide, Autotask helps teams deliver faster, more consistent service while maintaining clarity and control across every part of the business. ## Autotask Pros & Cons **What users like:** - Users value the **ease of use** of Autotask, enjoying its intuitive interface and accessible features for efficiency. (65 reviews) - Users value the **seamless integrations** of Autotask, ensuring efficient workflows and effective ticket management. (49 reviews) - Users appreciate the **smart summaries and user-friendly interface** of Autotask, enhancing efficient ticket management and workflow. (43 reviews) - Users appreciate the **automation features** of Autotask, which enhance efficiency and streamline daily operations. (30 reviews) - Users value the **easy integrations** of Autotask, enhancing their workflow and connectivity with other tools effectively. (24 reviews) - Users value the **efficiency** of Autotask, enabling faster ticket management and improved team collaboration for better client support. (24 reviews) - Customer Support (20 reviews) - Workflow Management (20 reviews) - Features (19 reviews) - Time Tracking (19 reviews) **What users dislike:** - Users find the **complex usability** of Autotask overwhelming, especially with the multitude of options and a dated interface. (24 reviews) - Users often find the **steep learning curve** adds complexity, making proper setup and understanding crucial for success. (18 reviews) - Users note the **missing features** in Autotask, particularly in project management and automation capabilities. (17 reviews) - Users find Autotask's **limited functionality** frustrating, noting the need for improvements in project workflows and integrations. (16 reviews) - Users find Autotask's interface **not user-friendly** , with an outdated layout and unintuitive navigation affecting usability. (16 reviews) - Users face a **steep learning curve** with Autotask, making initial navigation and customization challenging. (14 reviews) - Users find **ticketing issues** challenging, with difficulties in searching and inadequate options in the drop-down menu. (14 reviews) - Outdated Interface (13 reviews) - Poor Design (13 reviews) - Clunky Interface (11 reviews) ## Autotask Reviews ### 1. Familiar, but Autotask’s UI/UX Is in Desperate Need of an Overhaul **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Autotask?** The only thing I like about Autotask is that I already know it. **What do you dislike about Autotask?** Autotask is in desperate need of a UI/UX overhaul. It's old and creaky, requiring way too many clicks to get anything done. I interact with Configuration Items, extensively, and it feels like they were created for a company that sells physical items rather than one that provides services. **What problems is Autotask solving and how is that benefiting you?** Autotask sits at the center of our operations and is the hub that almost everything else connects to. ### 2. Autotask Boosts Efficiency for MSPs, But Has a Steep Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Phillip P. | Cyber Security Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Autotask?** As our main ticketing system Autotask has been an great help. It makes the entire ticketing experience much easier and clearer. It has great integrations with RMM and documentation so it helps a huge amount for MSPs. The Cooper Copilot AI is also amazing at simplifying and saving time for our techs. Amazing Customer support team, always willing to lend a hand **What do you dislike about Autotask?** Very hard to learn everything that's available, there's either a lot to go through or it's complex. The UI is a bit dated and could use an update **What problems is Autotask solving and how is that benefiting you?** As an MSP, a ticket system is essential. Autotask makes this much simpler and easier. This translates into better efficiency from our techs ### 3. Efficient Ticket Management with Seamless Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Autotask?** I like Autotask's integrations with different products like Datto RMM, as it makes daily management easier and provides transparency through the products. I found the initial setup of Autotask fairly easy and intuitive. **What do you dislike about Autotask?** I think the time registrations and opening of tabs is a bit slow and unintuitive. **What problems is Autotask solving and how is that benefiting you?** Autotask helps with handling tickets, change management, and incidents. Its integrations with products like Datto RMM make daily management easier and provide transparency. ### 4. Powerful Setup That Gets You Up and Running Fast **Rating:** 4.0/5.0 stars **Reviewed by:** Ricky P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** The size of Autotask allows it to scale with my business as I grow, without too many additional charges. **What do you dislike about Autotask?** Too many pop-ups and an outdated interface. Integration updates are too slow; IT glue should be real-time. **What problems is Autotask solving and how is that benefiting you?** Onboarding new staff is efficient. ### 5. Autotask is Crucial, Globally Streamlined Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Chris M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Autotask?** I appreciate using Autotask for everything we do, including critical long-term customer experience. I like everything about its functionality, especially the data centers that we use for compliance purposes, as they're crucial for capturing and managing data globally. I found the initial setup awesome and very straightforward. **What do you dislike about Autotask?** Na **What problems is Autotask solving and how is that benefiting you?** We use Autotask for everything, including long-term customer experience. ### 6. Listening to Clients and Simplifying the System with the New Release **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** I appreciate that they’re working to simplify the system with their upcoming new release. They’ve also been listening to clients and responding when we submit feature requests. **What do you dislike about Autotask?** Some areas, such as billing and projects, still need improvement. There are also processes that remain very manual, or that make certain tasks more complicated than they need to be. **What problems is Autotask solving and how is that benefiting you?** The new ticket triage process will cut down the time we spend on our service desk triaging and reviewing tickets. ### 7. Seamless Integration and Time-Saving Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Autotask?** I mostly like the integrations with other software and the easy registration of time and driving in Autotask. These features help me save time. Additionally, the initial setup was quite easy and can be customized to our use case. **What do you dislike about Autotask?** The loading times are a bit long. **What problems is Autotask solving and how is that benefiting you?** I use Autotask to easily manage and overview all my tickets. Its integrations and easy registration of time and driving save me time. ### 8. Clunky, Old-Fashioned UI and Limited Integrations Without a Middleman **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Autotask?** The integration with ITGlue and DRMM. The trifector is very good. **What do you dislike about Autotask?** I found the UI and features very clunky and old fashioned. We also found that many integrations we wanted to use were not readily available and required a middle man software **What problems is Autotask solving and how is that benefiting you?** We actually moved away from AT as we felt it was very limited in what we wanted to do, but this was around 3 years ago. ### 9. Integrated system that optimizes billing and monitors time **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel F. | Associato, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Autotask?** Integrated all systems. Billing and all time is not wasted but monitored. **What do you dislike about Autotask?** Is not ready for Italian billing but it is an Italian problem **What problems is Autotask solving and how is that benefiting you?** Ticket central. Save time. All platforms integrated. ### 10. Efficient Task Management with Minor UI Hiccups **Rating:** 5.0/5.0 stars **Reviewed by:** Harini S. **Reviewed Date:** November 14, 2025 **What do you like best about Autotask?** I love how Autotask simplifies the process of tracking tickets, assigning tasks, and monitoring work status, all while keeping everything organized in one place. This feature significantly enhances our efficiency, ensuring nothing is overlooked and the workflow remains clear. Communication and management of service requests have improved remarkably, saving time for my team daily. The initial setup was incredibly smooth and user-friendly, earning a perfect 10/10 rating from me. I am extremely likely to recommend Autotask to others, as indicated by my high recommendation score. **What do you dislike about Autotask?** I find the interface of Autotask feels slow at times, and some features require extra steps to use. **What problems is Autotask solving and how is that benefiting you?** I use Autotask to track tickets, streamline task assignments, and manage service requests effectively. It keeps everything organized in one place, enhancing team communication and saving time while maintaining clear workflows. ### 11. Strong Workflows and RMM Integration, with Smart Customer Domain Recognition **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** Workflows, RMM integration, and recognition of customer domains. **What do you dislike about Autotask?** The navigation and functionality of the Admin UI is not intuitive. Most settings and features require a deeper knowledge of the underlying technology. **What problems is Autotask solving and how is that benefiting you?** Tracking and metrics regarding work completed for billing and workload. ### 12. Clear ticket management with AI features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Autotask?** I like the clarity and the new AI features in Autotask. Additionally, I find the task management very helpful. The initial setup was also easy. **What do you dislike about Autotask?** The clarity with multiple entries and the search. The search sometimes doesn't work or I don't find what I want. **What problems is Autotask solving and how is that benefiting you?** I use Autotask for the easy editing of tickets and to get an overview of open issues with the customer. ### 13. A multi-platform integration that makes my life easier **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** Integration into the different platforms makes my life easier. **What do you dislike about Autotask?** rights are not granted in a granular way **What problems is Autotask solving and how is that benefiting you?** ticket management and collaboration on the same ticket save us a lot of time in ticket management ### 14. Easy Ticket Creation and Smooth Team Collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Tom B. | ICT-medewerker, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Autotask?** The ability to create tickets easily and work as a team on them **What do you dislike about Autotask?** Some features like a easy schedule are lacking **What problems is Autotask solving and how is that benefiting you?** Collaboration is easy ### 15. Overall review **Rating:** 4.0/5.0 stars **Reviewed by:** Steven V. | Managed Services Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Autotask?** Ticketing, time registration and dashboards **What do you dislike about Autotask?** Report manager is too clunky The UI needs a lot of clicks **What problems is Autotask solving and how is that benefiting you?** Ticketing and alerting. Prioritization and SLA management ### 16. Easy to Use for Everyone **Rating:** 4.0/5.0 stars **Reviewed by:** Tim J. | Driver Services Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Autotask?** Ease of use for all users across our business. **What do you dislike about Autotask?** Dispatch engineers calendar is not the best. **What problems is Autotask solving and how is that benefiting you?** Automation of all areas of the business. ### 17. A Great Service Desk Tool For MSP's **Rating:** 5.0/5.0 stars **Reviewed by:** Ravneil L. | Support Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Autotask?** I use Autotask on a daily basis for my work, It is the very first application i log into and it runs throughout the day till I get off work. I have been using this application for little over 2 years at this point. I use it for customer support when users call in and I can log tickets easily and our day to day operations on the helpdesk as IT Consultant. It easily integrates with Datto RMM to quickly glance if a device is online or offline and to easily connect to a device without have to manually search for the device saving time and extra clicks. The Dashboard is one of the most useful places to glance at information which you can customise according to your needs. You can track your hours and quickly view SLA's and upcoming tasks and tickets that are assigned to you. Managing your tickets, customer queries and issues is a breeze and the ability to prioritise issues ensures you give the best level of support to customers in a timely manner. The best feature I like is the ability to see past 5 tickets logged by a user to quickly view if the issue is reoccurring or related in any way to better support end users The ability to manage communication to and from clients all within a ticket is a great way to streamline everything under one application. I Highly recommend Autotask for any MSP use. **What do you dislike about Autotask?** There is overwhelmingly number of features data viewing capability and it can be difficult to get exact results but its not the applications downside its more of a end user training that required to get the most detailed information that's required. **What problems is Autotask solving and how is that benefiting you?** It is solving the most important problem which is customer ticket logging and the ability to track who all did what to get the issue resolved with the ability to have a history of information available with quick and powerful search tool. The ability to send communication directly to the customers and avoiding outlook to manage everything in one place is very powerful. ### 18. Smooth Integration with Other Products **Rating:** 3.5/5.0 stars **Reviewed by:** Bart v. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Autotask?** The integration With the other products! **What do you dislike about Autotask?** Sometimes it feels sluggish, we need to fill in to many fields **What problems is Autotask solving and how is that benefiting you?** Centrilizing our info of ticketing ### 19. Efficient and effective application **Rating:** 4.5/5.0 stars **Reviewed by:** Michael H. | Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Autotask?** efficient and effective. Analytics and reports are helpful **What do you dislike about Autotask?** everything for my purposes and reports works to desired efficiency **What problems is Autotask solving and how is that benefiting you?** helps with customer inventory and device system checks ### 20. Autotask, can't think of a world without it! **Rating:** 4.5/5.0 stars **Reviewed by:** Koos S. | Managing director., Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** Dashboards Widgets Billing Contracts Integrations **What do you dislike about Autotask?** In the past: slowness, but since Kaseya acquired Autotask - everything is way better! **What problems is Autotask solving and how is that benefiting you?** Tickets, incidents, requests, RMM alerts. ### 21. Some points were key to our company **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Autotask?** Management of all our users. Different access with our contractors **What do you dislike about Autotask?** The fact it is so separate from RMM. When an issue arise, the two teams throw the ball at each other to fix it. **What problems is Autotask solving and how is that benefiting you?** IT is not fixing any problem but helping us better manage ### 22. Autotask Calendar Keeps My Tasks Organized **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Autotask?** Autotask Calendar help to organize my task **What do you dislike about Autotask?** Autotask Project is not advanced enough in terms of functionality and practicality to be a good service as a project manager **What problems is Autotask solving and how is that benefiting you?** Organize my task and time ### 23. Autotask: Easy to Use and a Big Help for Our Internal IT Team **Rating:** 5.0/5.0 stars **Reviewed by:** Derek H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Autotask?** Easy to use, with great timekeeping. It makes it simple to take notes and just as easy to reference completed tickets when I need to. **What do you dislike about Autotask?** Auto task is a great product that helps support our internal IT department **What problems is Autotask solving and how is that benefiting you?** Time management and easy ticket tracking ### 24. Autotask Review - Zolile Machi **Rating:** 4.5/5.0 stars **Reviewed by:** Zolile M. | Junior Power BI Analytics Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Autotask?** By the time the time my organization was using Autotask, I use to like their client portal, it was extremely helpful for improving communication with end users and allowing end users to track ticket progress in real time. Advanced reporting, reporting and dashboards features gave operations and executive managers a clear visibility into engineer performance, ticket status, and how long it took an engineer to close or resolve a ticket. It also integrated well with most of the tools we are using. Customer support was amazing. **What do you dislike about Autotask?** There were some Workflows that needed too many clicks to just to accomplish a simple task. Our organization handle large data sets and thousands of tickets, accounts, so page use to loads very slow and search became a problem. **What problems is Autotask solving and how is that benefiting you?** Autotask was able to integrate with our RMM tool which is N-Able N-Central, ConnectWise etc. It improved accountability, faster decision making as well as data driven service improvements. Our customers wanted to know their tickets status, Autotask client portal and automated notifications kept clients informed about their ticket status without extra effort, this increased customer satisfaction and trust. ### 25. Reliable and Efficient—Autotask Streamlines Our Workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Autotask?** Autotask has been a great addition to our workflow—reliable, efficient, and easy to use. It really helps streamline operations and keep everything organized. **What do you dislike about Autotask?** Autotask can sometimes feels overly complex and clunky—simple tasks take more time than they should. **What problems is Autotask solving and how is that benefiting you?** Autotask benefits you by centralizing your workflows—keeping tickets, projects, billing, and client information all in one place. This reduces manual work, improves organization, and gives you better visibility into your operations, helping you respond faster and make more informed decisions. ### 26. Effortless Ticket Management, Minor Time Logging Glitches **Rating:** 4.0/5.0 stars **Reviewed by:** Joe B. | Service Delivery Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** I like how Autotask allows us to stay organized by holding customer information and ticket information in easily accessible locations. I appreciate its ease of use. I also enjoy the automatic replies and reminders it sends to end users. **What do you dislike about Autotask?** Time logging potentially, often crashes and time is lost **What problems is Autotask solving and how is that benefiting you?** Autotask helps us stay organized and keeps customer and ticket information easily accessible. ### 27. Great Timesheets & Ticketing, but Workflows and Billing Setup Can Be Tricky **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** Timesheets and tickets. Automation and integration **What do you dislike about Autotask?** Workflows can be complicated. Billing. Departments and access to tasks can be difficult based on how they are setup **What problems is Autotask solving and how is that benefiting you?** Timesheets and payroll ### 28. All-in-One Management, But Too Many Steps for Simple Tasks **Rating:** 3.0/5.0 stars **Reviewed by:** Kevin F. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Autotask?** It put all of our business needs in one place to manage. **What do you dislike about Autotask?** System is outdated, many steps to complete simple tasks. **What problems is Autotask solving and how is that benefiting you?** It puts all of our management needs in one place. ### 29. Why Autotask PSA Works for Our Service Desk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** One of the standout strengths of Autotask for me is how well it handles ticket management. The interface makes it easy to track, assign, and escalate tickets, which is essential for keeping our service desk running smoothly. The visibility into ticket history and technician activity helps ensure nothing slips through the cracks. I also really appreciate the way Autotask handles Service Level Agreements (SLAs). Being able to set clear response and resolution targets—and have the system automatically track them—means we can stay accountable to our clients and quickly identify any areas where we're falling short. Lastly, the workflow automation is a huge time-saver. From auto-assigning tickets based on issue type to triggering status changes and notifications, the customisable rules help reduce manual effort and improve consistency across the board. Together, these features make Autotask a powerful tool for managing service delivery efficiently and professionally. **What do you dislike about Autotask?** One area I find a bit frustrating is the Quote Manager integration. At the moment, it doesn’t fully sync both ways with Autotask, which can lead to some manual workarounds. I understand that inventory syncing is currently one-way, and there’s another update on the way to improve this—but for now, it’s a bit of a limitation. **What problems is Autotask solving and how is that benefiting you?** First and foremost, it brings structure and visibility to ticket management. With clear tracking, assignment, and escalation workflows, we can ensure that client issues are handled efficiently and nothing gets missed. This has improved our response times and overall service quality. The built-in Service Level Agreement (SLA) tracking is another major benefit. It automatically monitors response and resolution targets, helping us stay accountable to our clients and quickly identify any tickets at risk of breaching SLAs. Autotask also reduces manual effort through workflow automation. Tasks like ticket routing, status updates, and notifications are handled automatically based on custom rules, which saves time and ensures consistency across the team. Overall, Autotask helps us deliver faster, more reliable support while maintaining high standards of service—making it easier to manage workloads and meet client expectations. ### 30. Good software , needs some strong features. **Rating:** 3.5/5.0 stars **Reviewed by:** Dennis v. | IT support engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Autotask?** Quite efficient , strong customizing possibilities **What do you dislike about Autotask?** the learning curve. Not able to send secure emails from within **What problems is Autotask solving and how is that benefiting you?** It has full life-cycle management ### 31. Autotask PSA Review **Rating:** 5.0/5.0 stars **Reviewed by:** Bernd R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Autotask?** The biggest advantage of Kaseya is its deep integrations. Every feature is designed to be fully connected, so the platform covers essentially everything you would want from a PSA in one place. We use it everyday and could not live without it. **What do you dislike about Autotask?** Sometimes the speed is slow and the mutlitude of options is somehow overwhelming. **What problems is Autotask solving and how is that benefiting you?** Scattered workflows across email, Excel, and different tools → everything consolidated in one PSA. Lack of visibility into technician workload and project progress → centralized dashboards and reporting. Time leakage (work done but not billed) → automated time tracking and contract alignment. Customer communication slipping through the cracks → structured ticketing, SLAs, and client portal. Messy billing cycles → automated invoicing linked to contracts and services, though we are using another system Benefit: Efficiency: fewer manual processes, less double entry. Transparency: management and customers see the same data, boosting trust. Profitability: better capture of billable hours and cleaner invoicing. Control: real-time visibility into service delivery, workloads, and escalations. Scalability: processes that work with 20 clients still work with 200. Autotask turns chaos into a system — so you can focus on delivering service, not chasing tickets or invoices ### 32. Autotask makes business management easier **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Autotask?** Autotask has stayed relatively the same since I last wrote about it. No major updates except minor performance improvements here and there so it is quicker **What do you dislike about Autotask?** At this time, Autotask is fine and I feel that nothing needs major improvements from the operational standpoint **What problems is Autotask solving and how is that benefiting you?** Autotask solves the problem of having data in multiple spots. I am able to go to one client site and can see everything I need in one place under all the tabs. ### 33. Powerful Workflow Automation and a Highly Customizable Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** I really appreciate the automation features available through workflows and how they’ve evolved over time. I also like that we can modify most of the platform to better fit our needs. **What do you dislike about Autotask?** The CRM feature is almost completely useless, and the project portion still needs work to be truly effective. **What problems is Autotask solving and how is that benefiting you?** Ticket tracking, time tracking, and billing. ### 34. Very Handy for Automating Billing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** Very handy to automate billing. Great work **What do you dislike about Autotask?** It's tax calculation is not always correct **What problems is Autotask solving and how is that benefiting you?** .. ### 35. Seamless App Integrations with a Strong Community and Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Autotask?** Integration with our other apps and the community and support **What do you dislike about Autotask?** Sometimes it feels ‘big’. This can demotivate new users getting the most out of it **What problems is Autotask solving and how is that benefiting you?** Centralized ticket and information storage. Also it is our lrimary data platform ### 36. Strong Ticketing Workflow, but the Project Module Needs Work **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** The ticketing section and the overall ticketing workflow. **What do you dislike about Autotask?** The project module and the workflow around projects need improvement. There is no service catalog for customer service requests, and there is also no load plan for resources. **What problems is Autotask solving and how is that benefiting you?** Clear timesheet, powercull ticketing , workflows on tickets ### 37. Used to be the best product on the market **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Autotask?** Ticketing is probably the best feature on this CRM **What do you dislike about Autotask?** Support. Support seams to have vanished since Datto acquired them **What problems is Autotask solving and how is that benefiting you?** Autotask allows for API integration so I can perform ticketing elsewhere ### 38. Datto **Rating:** 5.0/5.0 stars **Reviewed by:** Michele A. | President/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2022 **What do you like best about Autotask?** I can help my customers with their equipment even in terrible weather **What do you dislike about Autotask?** Nothing, it works beautifully. It's great. **What problems is Autotask solving and how is that benefiting you?** My clients can submit their own tickets for my company to review. ### 39. All-in-One Console That Fits Our Needs, but AI Pricing Feels High **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** Mots if what we need is incorporated in one console **What do you dislike about Autotask?** Pricing is pretty high especially if you want thé AI part of it. **What problems is Autotask solving and how is that benefiting you?** Tickets management is pretty good, could use some help from other softwares that can integrate with it ### 40. Everything We Need, All in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Autotask?** Does everything we need all in one place **What do you dislike about Autotask?** Support can at times be slow but we do get a resolution in the end **What problems is Autotask solving and how is that benefiting you?** It allows us to run the business effectively ### 41. Managing Contracts and Tickets in One Place **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Autotask?** managing contracts and tickets in the same place, IA integration and Datto and ITGLUE integration **What do you dislike about Autotask?** unfriendly graphical interface not enough new functionnality since the 3 last years **What problems is Autotask solving and how is that benefiting you?** managing contracts and tickets in the same place ### 42. Good for Ticketing, but Change Control Tickets Are Unintuitive **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Autotask?** Good at ticketing and somewhat project management **What do you dislike about Autotask?** Terrible change control tickets - very unintuitive. **What problems is Autotask solving and how is that benefiting you?** Ticket and helpdesk queues; project management. ### 43. Fast, Responsive RMM That Beats the Competition **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Autotask?** Fast and responsive. I’ve used other RMM and this beats them. **What do you dislike about Autotask?** I wish Autotask tickets would open in a new window when I click them, instead of requiring me to hold down Shift while clicking. **What problems is Autotask solving and how is that benefiting you?** It has solved a lot of issues for me. The benefits are no upset users. ### 44. Easy to Use with Great Support, but Email Threading and Images Need Work **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** Ease of use and the customer support. Ability to integrate with other Kaseya products and ability to customize. **What do you dislike about Autotask?** Email Conversation thread control. And imbedded image blowout issues. **What problems is Autotask solving and how is that benefiting you?** BAU ticket management, incident response. ### 45. Easy UI and Versatile Within the Kaseya Sphere **Rating:** 4.5/5.0 stars **Reviewed by:** JohnPaul J. | vCIO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** Easy ui and very versatile within the kaseya sphere **What do you dislike about Autotask?** Fractured integrations in some areas outside of Kaseya, client portal is a bit dated. **What problems is Autotask solving and how is that benefiting you?** Provides us a single source of record across Kaseya ### 46. Perfect for any MSPs or comapny help desk **Rating:** 4.5/5.0 stars **Reviewed by:** Josh T. | Teir 2 Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Autotask?** AutoTask is perfect for any help desk. From the ease of use to the communication that it proves, as well as the end user being able to see their current and old tickets. Being able to keep track of how much time was spent on a ticket and see where your time is spend. AutoTask is great for seeing what is being on on a daily basis as well as seeing that you have coming up. **What do you dislike about Autotask?** Using the search feature, you have to select want you are searching on, not just searching across everything **What problems is Autotask solving and how is that benefiting you?** AutoTask allows us to keep track of the tickets that come in and what needs to be worked on. the ability to seee the notes of tech who worked on it before you allows you to jump right in without spending time talking to someone else or starting over. ### 47. AutoTask makes any task simple **Rating:** 4.5/5.0 stars **Reviewed by:** Joe S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2023 **What do you like best about Autotask?** While my previous review stands the same, there is some items I want to update. Yes, you can tailor the flows and layouts to your liking, but there is some limitations into certain flows that can’t be done. While it’s not hindering to the usability of the site, it can leave some room fore desire. **What do you dislike about Autotask?** Since my last update, Autotask did improve the design and managed to reduce a lot of the visual clutter which has been a nice change. The added convenience of the sidebar is awesome as well as the additional spot for the datto links at the bottom which makes it much easier and quicker to open Datto products **What problems is Autotask solving and how is that benefiting you?** AT solves the problem of managing different companies in different places. With AT, we are able to get the info and connections we need in one service, while also being able to view links to other crucial parts of the client portals that pull up. ### 48. Auto task has streamlined our m s p operations, improved service delivery and boosted profitability **Rating:** 4.0/5.0 stars **Reviewed by:** J.R. H. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** Being able to easily review and report on our staff's service, support and administrative tasks allows us to quickly adjust our operations to better support our clients.Disenables us to proactively adapt to the rapid changes in technology **What do you dislike about Autotask?** The time that it takes to get a response from a support ticket.When things aren't going right. **What problems is Autotask solving and how is that benefiting you?** Auto task allows us to quickly create service tickets for our clients, log and track our work and get paid quicker for the work we do. ### 49. Impressive on a few columns, like my workspace dashboard, this ticketing application is easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Vijay S. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Autotask?** Our workflow and efficiency are improved by Autotask's all-inclusive ticket management solution and seamless integration with other necessary technologies. **What do you dislike about Autotask?** The project management tool is simple to use but not very powerful. **What problems is Autotask solving and how is that benefiting you?** Centralizing Business Operations Will Improve Service Delivery and Profitability. A single, user-friendly solution is created for each position, from executive management to technicians to sales ### 50. Easy Ticketing That Works Well for Our Staff **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** Ticketing is easy for the staff and works wrll **What do you dislike about Autotask?** We have had a lot of billing issues sadly **What problems is Autotask solving and how is that benefiting you?** Resource efficiency and it has reduced busy work ## Autotask Discussions - [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) - 2 comments, 1 upvote - [View Autotask pricing details and edition comparison](https://www.g2.com/products/autotask/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+22%3A02%3A53+-0500&secure%5Bsession_id%5D=581fd840-f0ba-45a5-ac3c-31a5dcbd447c&secure%5Btoken%5D=fad2c8828c7542296cc52f060fb2101897d16118eb15ac21a5338d2bf2110dfc&format=llm_user) ## Autotask Integrations - 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[Sophos Central](https://www.g2.com/products/sophos-central-2022-06-17/reviews) - [ThreatDown](https://www.g2.com/products/threatdown/reviews) - [TopLeft](https://www.g2.com/products/topleft/reviews) - [Traverse](https://www.g2.com/products/northwoods-consulting-partners-inc-traverse/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zomentum Connect](https://www.g2.com/products/zomentum-connect/reviews) ## Autotask Features **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management - Resource Allocation & Planning - Progress Tracking - Project Time Tracking - Project Management **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking - Time & Expense Tracking - Activity Tracking - Billable Items Tracking - Document Management - Multiple Projects **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Analytics** - Forecasting - Reporting - KPIs - Real-Time Reporting **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail **Administration** - Standard Integrations - Workflow - Access Management - Email Management - Workflow Management - Task Management - Portfolio Management - Calendar Management - Timesheet Management - Accounting Integration - Third-Party Integrations **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Generative AI** - AI Text Generation - AI Text Summarization - Proposal Generation - Generative AI **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance **Additional Functionality** - Activity Dashboard - Gantt/Timeline View - Quotes/Estimates - Collaboration Tools - Customizable Fields - CRM - AI Copilot - Customizable Reports - Performance Metrics - Access Controls/Permissions - Billing & Invoicing - Approval Process Control - Reporting & Statistics - Project Templates - Task Scheduling - Real-Time Data - Document Storage - Drag & Drop ## Top Autotask Alternatives - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - 4.0/5.0 (556 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,302 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,226 reviews)