--- title: Autotask Reviews meta\_title: 'Autotask Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 632 reviews by the users' company size, role or industry to find out how Autotask works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 632 scale: '5' date\_modified: '2026-08-09' parent\_category: name: ERP url: https://www.g2.com/categories/erp --- ### Autotask Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Autotask, enjoying its intuitive interface and accessible features for efficiency. [(65 mentions)](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1767508&qs=pros-and-cons#reviews) Users value the **seamless integrations** of Autotask, ensuring efficient workflows and effective ticket management. [(49 mentions)](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1768628&qs=pros-and-cons#reviews) Users appreciate the **smart summaries and user-friendly interface** of Autotask, enhancing efficient ticket management and workflow. [(43 mentions)](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1765273&qs=pros-and-cons#reviews) Users appreciate the **automation features** of Autotask, which enhance efficiency and streamline daily operations. [(30 mentions)](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1766194&qs=pros-and-cons#reviews) Users value the **easy integrations** of Autotask, enhancing their workflow and connectivity with other tools effectively. [(24 mentions)](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1765577&qs=pros-and-cons#reviews) Users find the **complex usability** of Autotask overwhelming, especially with the multitude of options and a dated interface. [(24 mentions)](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1768518&qs=pros-and-cons#reviews) Users often find the **steep learning curve** adds complexity, making proper setup and understanding crucial for success. [(18 mentions)](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1767886&qs=pros-and-cons#reviews) Users note the **missing features** in Autotask, particularly in project management and automation capabilities. [(17 mentions)](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1766729&qs=pros-and-cons#reviews) Users find Autotask's **limited functionality** frustrating, noting the need for improvements in project workflows and integrations. [(16 mentions)](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1767492&qs=pros-and-cons#reviews) Users find Autotask's interface **not user-friendly** , with an outdated layout and unintuitive navigation affecting usability. [(16 mentions)](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1767794&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Autotask ##### 1. Ease of Use Users value the **ease of use** of Autotask, enjoying its intuitive interface and accessible features for efficiency. [ See 65 mentions ](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1767508&qs=pros-and-cons#reviews) See Related User Reviews ![Justin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin G.") JG Justin G. Mid-Market (51-1000 emp.) 4.0/5 "Best PSA in the game" What do you like about Autotask? Autotask has been an excellent solution for our business. It brings everything we need into one platform—ticketing, project management, time tracking, PC Phil C. Small-Business (50 or fewer emp.) 4.5/5 "Critical to our Business" What do you like about Autotask? Smart Ticket Summary - Gives a summary of the ticket to save having go look through the entire history. Smart Resolution Summary - summarises actions ##### 2. Integrations Users value the **seamless integrations** of Autotask, ensuring efficient workflows and effective ticket management. [ See 49 mentions ](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1768628&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Customizable Dashboards Improve Efficiency, but HTML Limitations Hinder" What do you like about Autotask? I love how Autotask serves as a comprehensive Professional Services Automation (PSA) tool that effectively helps in building and managing help desk ti ![Sindy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sindy P.") SP Sindy P. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Integration, Boosts Workflow Efficiency" What do you like about Autotask? I appreciate how Autotask organizes tasks and projects effectively, making it easy to assign them clearly and track the process in real-time. The inte ##### 3. Ticket Management Users appreciate the **smart summaries and user-friendly interface** of Autotask, enhancing efficient ticket management and workflow. [ See 43 mentions ](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1765273&qs=pros-and-cons#reviews) See Related User Reviews ![Justin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin G.") JG Justin G. Mid-Market (51-1000 emp.) 4.0/5 "Best PSA in the game" What do you like about Autotask? Autotask has been an excellent solution for our business. It brings everything we need into one platform—ticketing, project management, time tracking, PC Phil C. Small-Business (50 or fewer emp.) 4.5/5 "Critical to our Business" What do you like about Autotask? Smart Ticket Summary - Gives a summary of the ticket to save having go look through the entire history. Smart Resolution Summary - summarises actions ##### 4. Automation Users appreciate the **automation features** of Autotask, which enhance efficiency and streamline daily operations. [ See 30 mentions ](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1766194&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Robust Ticket Workflow Automation That Delivers" What do you like about Autotask? A robust ticket workflow automation system ![David D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David D.") DD David D. Small-Business (50 or fewer emp.) 5.0/5 "Powerful for Ticket Management, Needs Workflow Refinement" What do you like about Autotask? I really like how Autotask manages ticket workflow efficiently. The automations you can configure are particularly useful in routing ticketing, enhanc ##### 5. Easy Integrations Users value the **easy integrations** of Autotask, enhancing their workflow and connectivity with other tools effectively. [ See 24 mentions ](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1765577&qs=pros-and-cons#reviews) See Related User Reviews ![Sindy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sindy P.") SP Sindy P. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Integration, Boosts Workflow Efficiency" What do you like about Autotask? I appreciate how Autotask organizes tasks and projects effectively, making it easy to assign them clearly and track the process in real-time. The inte ![Phillip P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phillip P.") PP Phillip P. Small-Business (50 or fewer emp.) 4.0/5 "Autotask Boosts Efficiency for MSPs, But Has a Steep Learning Curve" What do you like about Autotask? As our main ticketing system Autotask has been an great help. It makes the entire ticketing experience much easier and clearer. It has great integrati ### 5 Cons or Disadvantages of Autotask ##### 1. Complex Usability Users find the **complex usability** of Autotask overwhelming, especially with the multitude of options and a dated interface. [ See 24 mentions ](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1768518&qs=pros-and-cons#reviews) See Related User Reviews ![Justin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin G.") JG Justin G. Mid-Market (51-1000 emp.) 4.0/5 "Best PSA in the game" What do you dislike about Autotask? Live report designer requires a PHD to use. The fact that support won’t help with reports tells you how awful it is. It’s so hard to create a report Y ![Russel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Russel M.") RM Russel M. Small-Business (50 or fewer emp.) 4.5/5 "Autotask: Highly Capable Ticket, Project, and Billing Management Platform" What do you dislike about Autotask? This is a powerful product, and that means complexity. Anyone who tells you that "powerful" and "complex" don't walk hand-in-hand is trying to sell y ##### 2. Learning Curve Users often find the **steep learning curve** adds complexity, making proper setup and understanding crucial for success. [ See 18 mentions ](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1767886&qs=pros-and-cons#reviews) See Related User Reviews ![Justin G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin G.") JG Justin G. Mid-Market (51-1000 emp.) 4.0/5 "Best PSA in the game" What do you dislike about Autotask? Live report designer requires a PHD to use. The fact that support won’t help with reports tells you how awful it is. It’s so hard to create a report Y ![Russel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Russel M.") RM Russel M. Small-Business (50 or fewer emp.) 4.5/5 "Autotask: Highly Capable Ticket, Project, and Billing Management Platform" What do you dislike about Autotask? This is a powerful product, and that means complexity. Anyone who tells you that "powerful" and "complex" don't walk hand-in-hand is trying to sell y ##### 3. Missing Features Users note the **missing features** in Autotask, particularly in project management and automation capabilities. [ See 17 mentions ](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1766729&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Customizable Dashboards Improve Efficiency, but HTML Limitations Hinder" What do you dislike about Autotask? I find that the email ticket creation process in Autotask is quite problematic because it doesn't support HTML. This causes everything to come through ![David D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David D.") DD David D. Small-Business (50 or fewer emp.) 5.0/5 "Powerful for Ticket Management, Needs Workflow Refinement" What do you dislike about Autotask? I find the project workflow in Autotask could use some updating to better align with our specific needs. Despite discussing this with Kaseya, it remai ##### 4. Limited Functionality Users find Autotask's **limited functionality** frustrating, noting the need for improvements in project workflows and integrations. [ See 16 mentions ](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1767492&qs=pros-and-cons#reviews) See Related User Reviews PC Phil C. Small-Business (50 or fewer emp.) 4.5/5 "Critical to our Business" What do you dislike about Autotask? Projects needs some work in terms of functionality. I beleive this is in the roadmap for the end of this quarter. The entire product needs a facelift ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 2.5/5 "Ticket Management Shines, But Room for Improvement" What do you dislike about Autotask? Projects and ops. There is not a lot of flexibility with project workflow. Autotask today does not really meet the needs of our company. We are lookin ##### 5. Not User-Friendly Users find Autotask's interface **not user-friendly** , with an outdated layout and unintuitive navigation affecting usability. [ See 16 mentions ](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1767794&qs=pros-and-cons#reviews) See Related User Reviews ![Sapan T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sapan T.") ST Sapan T. Mid-Market (51-1000 emp.) 5.0/5 "Robust Integrations and Automation Streamline IT and Project Management" What do you dislike about Autotask? complexity, steep learning curve, and unintuitive interface, which can make it difficult to navigate and customize PP Phillip P. Small-Business (50 or fewer emp.) 4.5/5 "Centralized Operations Made Easy, Despite Outdated Interface" What do you dislike about Autotask? While the interface occasionally feels somewhat outdated and certain sections could be more user-friendly, overall it remains a reliable platform that ![Donovan E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Donovan E.") DE Donovan E. IT Support Small-Business (50 or fewer emp.) 4/30/2026 "User-Friendly Layout, Easy Dashboards, and Strong Compatibility" 4/5 What do you like best about Autotask? I like the layout of Autotask compared to other ticketing systems I’ve used before. It’s very user-friendly, and it’s easy to set up queues and visual dashboards. Tracking my time on a ticket is straightforward, and support is also easy to work with whenever I run into any issues. We also integrate it with other platforms and compared to other systems it has the most compatibility. Review collected by and hosted on G2.com. What do you dislike about Autotask? I would like another way to track ticket time besides using the side bar. I've used the timer when you have the ticket open too but I often minimize & can be forgotten with all my other tickets. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Centralizes ticketing, billing, and client management in one platform, improving efficiency, visibility, and response times. It helps streamline workflows, reduce manual work, and ensure nothing falls through the cracks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jonathan N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan N.") JN Jonathan N. IT support Small-Business (50 or fewer emp.) 5/20/2026 "Powerful MSP Automation, but a Cluttered UI and Steep Learning Curve" 3.5/5 What do you like best about Autotask? Autotask does a great job centralizing ticketing, time tracking, and client management into one platform. It integrates well with other MSP tools and provides strong automation options that help streamline day-to-day operations and improve technician efficiency. Review collected by and hosted on G2.com. What do you dislike about Autotask? The interface can feel cluttered at times, and some workflows take more clicks than they should. Reporting and customization are powerful but can have a learning curve, especially for newer users or smaller teams without dedicated administration resources. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Autotask helps centralize ticket management, time tracking, and client communication across our service desk operations. It improves visibility into workloads, helps ensure tickets are properly documented and assigned, and streamlines billing and reporting processes. The automation and integrations also reduce manual tasks and improve response times for clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Steve K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve K.") SK Steve K. President Small-Business (50 or fewer emp.) 5/31/2024 "Autotask is the engine that allows our MSP business to grow" 4.5/5 What do you like best about Autotask? The AI features that have been added are very effective and add a lot of value. Review collected by and hosted on G2.com. What do you dislike about Autotask? The user interface could be improved and the project management module is not useful for most msp projects. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? We create workflows to manage client contracts, hosted services that we provide and billing of those services. Autotask provides granular controls for tracking and billing of client services and software licenses. We automate device and system maintenance at all our clients and their devices. Review collected by and hosted on G2.com. Show More 7/31/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite LS Luciana S. IT Manager Health, Wellness and Fitness Mid-Market (51-1000 emp.) 5/22/2026 "Autotask Streamlines IT Services with Powerful Automation and Reporting" 4.5/5 What do you like best about Autotask? Autotask is resourceful in connecting all IT services together, from the time tracking, ticketing, CRM, among many. The program is remarkable in supporting automation, where it works efficiently for ticket routing, recurring billing, alerts, among many. The integration support with Autotask is versatile, enabling different tools like accounting software, Microsoft services, RMM platforms among others The reporting mechanisms from the software are outstanding and the app issues detailed customer support metrics, technicians performance and profitability The platform handles diverse clients environments, and this brings centralized management and business operations There is magnificent accountability that the software brings, includes the ticketing history, and the metrics of service delivery Review collected by and hosted on G2.com. What do you dislike about Autotask? New users find Autotask as a complex application that overwhelms them in the first couple of months The UI looks very outdated, and the navigation is slightly difficult Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Autotask creates solid organization for all the IT operations and this includes proper customer communication and centralized tickets The process of billing is well centralized and all recurring transactions managed The app offers clear visibility on technicians work, and this involves ticket progress, workload and tracks time The customer help response is brilliant and there is large automation, to ensure simple solutions to frequently asked questions All business operations and systems are precisely handled by this app and this connects all departments Autotask gives proper operational reports and this includes profitability and performance of every stakeholder Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AL Aidan L. Small-Business (50 or fewer emp.) 5/20/2026 "Strong All-in-One solution for MSPs" 4/5 What do you like best about Autotask? Autotask does a great job creating a centralized platform for ticketing, project management, time tracking, and client communication. It helps streamline day-to-day operations at an MSP and makes it easier to stay organized. Integrations with RMM and other tools are also incredibly helpful. Review collected by and hosted on G2.com. What do you dislike about Autotask? The interface sometimes feels outdated, and some workflows require more clicks than they probably should. There is a learning curve for newer users, but the features for reporting and customization are extremely powerful and useful. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Autotask helps solve the challenge of managing multiple clients, service tickets, projects, and technician workloads in one centralized system. Instead of juggling separate tools and spreadsheets, everything is organized in a single platform, which improves visibility and accountability across the team. It benefits daily operations by making ticket management more efficient, improving communication between technicians and clients, and helping track time and project progress more accurately. The automation and workflow features also reduce manual work, allowing the team to respond faster and stay more organized. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite AG Andrea G. Operations Director Small-Business (50 or fewer emp.) 7/23/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Great Dashboard and Graphics That Work Beautifully" 5/5 What do you like best about Autotask? What I like most about Autotask is how it centralizes and streamlines ticketing, account management, and tracking in one place. It makes it much easier to stay on top of requests like account deprovisioning or vendor updatesso follow-ups feel more organized and efficient. Review collected by and hosted on G2.com. What do you dislike about Autotask? The implementation phase comes with a steep learning curve, especially during onboarding. That said, once the team becomes familiar with the workflow, it turns into a powerful, reliable tool that supports our day-to-day operations. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? While the initial setup and onboarding can be challenging, the system is very valuable once configured. It makes resolving invoicing issues for clients and monitoring their overall costs much more efficient and transparent. Review collected by and hosted on G2.com. Show More 8/3/2026 Validated ReviewerIncentivizedSource: Seller invite ![Wilson C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Wilson C.") WC Wilson C. Analista de Infraestructura 7/23/2026 "Comprehensive Platform for Efficient IT Support Management" 5/5 What do you like best about Autotask? I use Autotask to manage support tickets, follow up on incidents, manage work times, and coordinate customer requests efficiently. I like how the platform centralizes IT service operations, automates processes, and facilitates the management of contracts, projects, and billing, which improves productivity and control of operations. I also appreciate the way it unifies efforts on a single platform. Review collected by and hosted on G2.com. What do you dislike about Autotask? For the moment, everything is going very well. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? I use Autotask to manage tickets, follow up on incidents, and coordinate client requests, centralizing IT service operations, automating processes, and facilitating contract and billing management, which improves productivity and control. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated RE Rinalon E. Threat Intelligence Manager Information Technology and Services Mid-Market (51-1000 emp.) 4/29/2026 "Resourceful, Flexible IT Service Management with Real-Time Ticketing" 4.5/5 What do you like best about Autotask? Autotask is resourceful in combining all IT services including project management, ticketing and even billing The program concentrates on ticketing and this brings efficiency in notifications and fast response time to customers The app connects successfully with IT items including others like accounting systems The dashboard is flexible, and we can tailor it to specific operational requirements The real time ticketing system improves on productivity Review collected by and hosted on G2.com. What do you dislike about Autotask? The understanding of Autotask and seamless execution is something that bothers many users Autotask has complex configurations and this takes calls for IT support Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Autotask is remarkable in creating organization for IT operations and all operations are well centralized The concept of ticket management and handling is also well established by this app, and this helps in easy prioritization The automation of many IT services helps in time conservation and efficiency of job execution There is remarkable visibility on every department’s performance and this foster the decisions we make The app allows the scaling of IT services and this brings accommodations to the new business models Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite WJ William j. Information Technology Manager Mid-Market (51-1000 emp.) 4/28/2026 "Efficient Helpdesk Tool with Room for Project Management Improvements" 4.5/5 What do you like best about Autotask? I like how strategic and organized Autotask is. It really helps our IT department be more organized, not just with our internal resources but also in tracking the influx of support tickets. I find its organization capabilities great for keeping up with devices and providing our end users with documentation resources. Although the setup was confusing at first, now that we've explored it, navigating Autotask has become easy. Review collected by and hosted on G2.com. What do you dislike about Autotask? I feel the project management needs a little more work, especially for organizations that are not too deep with project management but want to use it as a tool to stay organized. Maybe more of being able to use an easier way to list the projects and assign them to your resources without having to place in a figure amount or being able to list out the projects and what needs to be done. The initial setup was confusing at first. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? I use Autotask for our Helpdesk, organizing all support requests from end users and aiding our processes, keeping up with devices, and providing resources on documentation, making our IT department more organized. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") AI Verified User in Internet Small-Business (50 or fewer emp.) 7/14/2026 "Feature-Rich, Fast, and Highly Customizable—With Great Onboarding Support" 5/5 What do you like best about Autotask? Very complete, has all the settings to customize your experience. It intergrates well with our thrid party, it's nice and quick and the cost is lined up with competittion, especially if you combine 2-3 products. THe onboarding has been fun and Michelle is great! We rarely use the AI feature yet, but I'm sure we will. Review collected by and hosted on G2.com. What do you dislike about Autotask? A LOT of features, perhaps too much? Hard to say, as something I find usless may be useful for someone else. Love the UI, small text. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? All the info I need in one window, and every tool has multiple ways to get to it. This helps from having to go back and forth between info. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Top-Rated Alternatives [ ![ConnectWise PSA](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ConnectWise PSA") ConnectWise PSA 4/5(583) ](https://www.g2.com/products/connectwise-psa/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,349) ](https://www.g2.com/products/freshservice/reviews) [ ![Atera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atera") Atera 4.6/5(1,245) ](https://www.g2.com/products/atera/reviews) [ View All Alternatives ](https://www.g2.com/products/autotask/competitors/alternatives) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Professional Services Automation](https://www.g2.com/categories/professional-services-automation)[Service Desk](https://www.g2.com/categories/service-desk) ##### Explore More [Which is the best solution for corporate expense tracking](https://www.g2.com/discussions/which-is-the-best-solution-for-corporate-expense-tracking)[Top tools for building cross-platform business apps](https://www.g2.com/discussions/top-tools-for-building-cross-platform-business-apps)[What cloud directory services automate user onboarding and offboarding so IT is not manually provisioning accounts every time someone joins or leaves?](https://www.g2.com/discussions/what-cloud-directory-services-automate-user-onboarding-and-offboarding-so-it-is-not-manually-provisioning-accounts-every-time-someone-joins-or-leaves) [Marketing attribution platforms](https://www.g2.com/discussions/marketing-attribution-platforms-what-do-you-look-for)[Which automotive digital retailing software keeps customer communications, vehicle records, and deal status visible without losing context during handoffs?](https://www.g2.com/discussions/which-automotive-digital-retailing-software-keeps-customer-communications-vehicle-records-and-deal-status-visible-without-losing-context-during-handoffs)[Pros and Cons Details](https://www.g2.com/products/autotask/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)