--- title: Autotask Reviews meta\_title: 'Autotask Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 632 reviews by the users' company size, role or industry to find out how Autotask works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 632 scale: '5' date\_modified: '2026-08-09' parent\_category: name: ERP url: https://www.g2.com/categories/erp --- # Autotask Reviews & Product Details Visit Website Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value. Trusted by growing MSPs worldwide, Autotask helps teams deliver faster, more consistent service while maintaining clarity and control across every part of the business. * * * Product Website Autotask Seller [Kaseya](https://www.g2.com/sellers/kaseya) Discussions [Autotask Community](https://www.g2.com/products/autotask/discuss) Languages Supported German, English, Spanish Solution Type All-in-One Overview by Sasha Papov Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/autotask/pricing) Kaseya Solutions (1) See how Kaseya products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Kaseya 365 Ops SolutionBy Kaseya ](/sellers/kaseya/solutions/kaseya-365-ops) Show More ## Autotask Integrations (61) What do users say about integrations? 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TM Tori M. Administrative Assistant Small-Business (50 or fewer emp.) 6/10/2024 "i use this every single day to get through my day to day tasks." 4.5/5 What do you like best about Autotask? It’s okay. Feels outdated and overwhelming sometimes. Review collected by and hosted on G2.com. What do you dislike about Autotask? Sometimes I feel like I have to click and enter a million different things to get a result. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Making it easier to sort workflow. Review collected by and hosted on G2.com. Show More 7/30/2026 Validated ReviewerIncentivizedSource: Seller invite ![Jestin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jestin W.") JW Jestin W. Project Team Manager Small-Business (50 or fewer emp.) 9/9/2025 "Ease of use and integrations" 5/5 What do you like best about Autotask? Ease of Use The interface is intuitive once configured, making it easy for teams to adopt without steep training overhead. Dashboards, ticket queues, and project views are straightforward to navigate, and customizable widgets allow each user to prioritize information that matters most to their role. The workflow design reduces redundant clicks, helping staff get to the data they need quickly. While the depth of configuration options can feel overwhelming at first, once properly set up, the system supports a smooth daily experience. integrations are where it truly shines. The platform connects seamlessly with RMM tools, accounting software, CRM systems, and reporting solutions, ensuring that data flows across critical business applications without manual duplication. For MSPs, the ability to link monitoring, billing, and project management under one umbrella significantly improves efficiency and accuracy. The open API further enables custom connections, making it possible to tailor integrations to unique workflows. Review collected by and hosted on G2.com. What do you dislike about Autotask? The project management module in Autotask often falls short compared to dedicated PM tools, with many users describing it as basic and clunky. While it covers the essentials, the interface feels outdated, navigation is unintuitive, and there’s a steep learning curve for new users. The feature set lacks the depth needed for managing complex projects, and updates can occasionally disrupt workflows or break custom widgets. Overall, it’s functional for convenience within the PSA, but not a strong stand-alone project management solution. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Autotask is solving contract hour allocation helping us better capture revenue sources. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite JR Josh R. Mid-Market (51-1000 emp.) 5/5/2026 "Easy to use and great support" 4.5/5 What do you like best about Autotask? There are tons of details that are very helpful when trying to solve customer issues. Customer service is always fast to respond and usually goes above and beyond to resolve my issues. Review collected by and hosted on G2.com. What do you dislike about Autotask? So far so good and I don't have any complaints. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Transitioning to Autotask was easy for us. It helps us deliver support quickly and accurately, which has made a real difference in how we respond to requests. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Erik J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erik J.") EJ Erik J. Partner / Technisch Directeur Small-Business (50 or fewer emp.) 6/16/2026 "Complete and Easy to Use" 4.5/5 What do you like best about Autotask? The completeness and ease of use are great. It’s really nice to have all the integrations in one place. Review collected by and hosted on G2.com. What do you dislike about Autotask? The look and feel could use an upgrade. At times, it also feels a bit slow. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? The service quality has improved, and customer support is faster and more responsive. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Don D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Don D.") DD Don D. Service Manager Small-Business (50 or fewer emp.) 3/17/2026 "Great Widgets and Dashboards" 4/5 What do you like best about Autotask? Widgets and dashboards, although I would like more flexibility such as comparing two fields such as estimated and actual. Review collected by and hosted on G2.com. What do you dislike about Autotask? Not real time. Can't see what techs are working on until they save an entry. No conditionally required fields, such as only required at Complete status. No definable warnings or forced acknowledgements. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Good visibility into analytics. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ricardo P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ricardo P.") RP Ricardo P. Intake Specialist Mid-Market (51-1000 emp.) 11/20/2025 "Ideal for Automating Tasks with Some Usability Challenges" 4.5/5 What do you like best about Autotask? I enjoy using Autotask to manage my daily tasks as a supervisor in the legal department and to create email templates, which facilitates my workflow. Additionally, I find its interface interesting, which adds a positive aspect to the daily use of the tool. It also helps me generate my daily routines and create reports on metrics and leads generated, which is crucial for my responsibilities. A decisive factor that led us to switch to Autotask from Google Genesis was the automation it offers, which undoubtedly improves our operational efficiency. Although its initial setup can be a bit complicated for those without technological knowledge, the overall experience has been positive, so much so that I rated it a 9.5 in terms of likelihood of recommendation. Review collected by and hosted on G2.com. What do you dislike about Autotask? Sometimes I get lost in the interface, which suggests it could be more intuitive. The learning curve seems to be difficult, making adaptation more complicated than necessary. Additionally, the initial setup was a bit complicated, especially if you don't have prior knowledge of technology. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? I use Autotask to manage my tasks, create email templates, generate daily reports of metrics and leads, and establish daily routines. Its automation and ability to integrate with other tools like Outlook and Google Calendar are key advantages. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated ![Gwynbleidd 1.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gwynbleidd 1.") G1 Gwynbleidd 1. Small-Business (50 or fewer emp.) 8/1/2026 "Easy to Understand, Friendly and Simple to Use" 5/5 What do you like best about Autotask? Easy to understand and apply, and very friendly to use. Review collected by and hosted on G2.com. What do you dislike about Autotask? The road to complete management is long. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Synchronization of alerts across all tools. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Eduardo F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eduardo F.") EF Eduardo F. Consulate Assistant Enterprise (\> 1000 emp.) 11/18/2025 "Streamlines IT Management but Can Lag" 4.5/5 What do you like best about Autotask? I appreciate how Autotask helps me organize and automate IT work by centralizing tickets, tracking time, managing projects, and simplifying billing processes, ensuring nothing gets lost and everything runs smoothly. I like the way it eliminates repetitive work and reduces human error, which saves a lot of time. I also value the scalability of the processes it provides. It's user-friendly and easy to set up, which facilitated the initial implementation for our team. Review collected by and hosted on G2.com. What do you dislike about Autotask? I think that Autotask can sometimes be slow or clunky. Some pages load slowly, and switching between tickets, accounts, or devices can feel heavy. Additionally, it relies on older web technology, which contributes to its sluggish performance. The lack of client-side caching means that it reloads a lot of repetitive data, and the database queries could be optimized to improve the slow list views and searches. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? I use Autotask to organize and automate IT work by centralizing tickets, tracking time, managing projects, and simplifying billing, which helps eliminate repetitive tasks, reduces human error, saves time, and ensures smooth operations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Danny H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danny H.") DH Danny H. Help Desk Technician Mid-Market (51-1000 emp.) 5/19/2026 "Easy Widget Organization That Streamlines Ticket Workflows" 4.5/5 What do you like best about Autotask? I love how easy it is to organize and adjust widgets. It has really streamlined my ticket workflow and made handling tickets feel much smoother. Review collected by and hosted on G2.com. What do you dislike about Autotask? To change certain settings or widgets, you sometimes have to dig around a bit to find the specific option you’re looking for. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Autotask has improved our time management and provides better documentation for our tickets. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite PC Padraig C. Small-Business (50 or fewer emp.) 7/28/2026 "Great Ticket Linking and Customization, But Needs More Improvement" 2.5/5 What do you like best about Autotask? Ticket System - Linking configuration items. Customisation. Review collected by and hosted on G2.com. What do you dislike about Autotask? We use AutoTask through KaseyaOne and it generates far to many windows and tabs Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Ticket System / Helpdesk Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about Autotask? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Autotask ](https://www.g2.com/products/autotask/discussions/new) GU Guest User • Last activity almost 2 years ago What is Autotask Professional Services Automation (PSA) used for? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/autotask-professional-services-automation-psa-what-is-autotask-professional-services-automation-psa-used-for) GU Guest User • Last activity 10 months ago What is Autotask Professional Services Automation (PSA) used for? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) [ View all Discussions ](https://www.g2.com/products/autotask/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 10 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/autotask/pricing) Autotask Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_71171ec9794b67c115a51f7e9d6b3d0e/connectwise-psa.png "Product Avatar Image") ConnectWise PSA 4/5(583) [ Compare Now ](https://www.g2.com/compare/autotask-vs-connectwise-psa) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_26228f9c86eb61a2b439545beb9476da/suiteprojects-pro.png "Product Avatar Image") SuiteProjects Pro 3.7/5(231) [ Compare Now ](https://www.g2.com/compare/autotask-vs-suiteprojects-pro) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7b0c0475c40c148890da9b45bd95b5f7/halopsa.png "Product Avatar Image") HaloPSA 4.6/5(46) [ Compare Now ](https://www.g2.com/compare/autotask-vs-halopsa) ##### ##### Autotask Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory Administration Standard Integrations [ View More Features ](https://www.g2.com/products/autotask/features) ## Top-Rated Alternatives [ ![ConnectWise PSA](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ConnectWise PSA") ConnectWise PSA 4/5(583) ](https://www.g2.com/products/connectwise-psa/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews) [ ![Atera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atera") Atera 4.6/5(1,245) ](https://www.g2.com/products/atera/reviews) [ View All Alternatives ](https://www.g2.com/products/autotask/competitors/alternatives) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Professional Services Automation](https://www.g2.com/categories/professional-services-automation)[Service Desk](https://www.g2.com/categories/service-desk) ##### Explore More [Which is the best solution for corporate expense tracking](https://www.g2.com/discussions/which-is-the-best-solution-for-corporate-expense-tracking)[Top tools for building cross-platform business apps](https://www.g2.com/discussions/top-tools-for-building-cross-platform-business-apps)[What cloud directory services automate user onboarding and offboarding so IT is not manually provisioning accounts every time someone joins or leaves?](https://www.g2.com/discussions/what-cloud-directory-services-automate-user-onboarding-and-offboarding-so-it-is-not-manually-provisioning-accounts-every-time-someone-joins-or-leaves) [Marketing attribution platforms](https://www.g2.com/discussions/marketing-attribution-platforms-what-do-you-look-for)[Which automotive digital retailing software keeps customer communications, vehicle records, and deal status visible without losing context during handoffs?](https://www.g2.com/discussions/which-automotive-digital-retailing-software-keeps-customer-communications-vehicle-records-and-deal-status-visible-without-losing-context-during-handoffs)[Pros and Cons Details](https://www.g2.com/products/autotask/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)