--- title: Autotask Reviews meta\_title: 'Autotask Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 632 reviews by the users' company size, role or industry to find out how Autotask works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 632 scale: '5' date\_modified: '2026-08-09' parent\_category: name: ERP url: https://www.g2.com/categories/erp --- # Autotask Reviews & Product Details Visit Website Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value. Trusted by growing MSPs worldwide, Autotask helps teams deliver faster, more consistent service while maintaining clarity and control across every part of the business. * * * Product Website Autotask Seller [Kaseya](https://www.g2.com/sellers/kaseya) Discussions [Autotask Community](https://www.g2.com/products/autotask/discuss) Languages Supported German, English, Spanish Solution Type All-in-One Overview by Sasha Papov Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/autotask/pricing) Kaseya Solutions (1) See how Kaseya products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Kaseya 365 Ops SolutionBy Kaseya ](/sellers/kaseya/solutions/kaseya-365-ops) Show More ## Autotask Integrations (61) What do users say about integrations? 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JW Jessica W. Technical Account Manager Small-Business (50 or fewer emp.) 7/28/2026 "AutoTask + Datto Integration Makes Daily Tasks Easier" 5/5 What do you like best about Autotask? AutoTask has many great features. The way it interconnects with Datto remote access + alerts makes our day to day task so much easier to manage. Review collected by and hosted on G2.com. What do you dislike about Autotask? There are no dislikes to mention at this time. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Helps me to manage accounts and see issues and concerns accordingly + I can add task and projects as needed, for each client. It allows us to keep multiple communications all in one spot, including emails. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Christian S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian S.") CS Christian S. IT Engineer Small-Business (50 or fewer emp.) 12/2/2025 "Great Workflow, But Needs a Visual Refresh" 3.5/5 What do you like best about Autotask? The workflow is easy and simple to use over a long period of time Review collected by and hosted on G2.com. What do you dislike about Autotask? The appearance is a bit ugly/ outdated and could do with a bit of modernisation Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? As an IT engineer in a busy MSP, Autotask has pretty much become one of the tools I rely on every day. It pulls together ticketing, time tracking, asset management and projects into one place, which definitely helps keep things organised when workloads get messy. What Autotask Does Well Ticketing that actually works Easy enough to manage loads of tickets. Categories, quick notes, and automation make it simpler to prioritise and stay on top of things. Great integrations Works smoothly with Datto RMM, backup tools and other monitoring systems, so everything lands in one central spot. Cuts out a lot of duplication. Decent reporting The dashboards and reports are detailed and customisable, which helps when tracking SLAs or spotting recurring issues. Solid project and asset tracking Projects are easier to follow with milestones and dependencies, and asset info is stored neatly, which saves time when troubleshooting. Where It Falls Short UI feels outdated It works, but it looks a bit old and can be overwhelming for new engineers. Mobile app is lacking Fine for quick ticket updates, but not great for anything more involved. Automation is powerful but tricky You can do a lot with it, but setting it up isn’t always straightforward. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Alexandre B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexandre B.") AB Alexandre B. Fondateur Small-Business (50 or fewer emp.) 4/28/2026 "Impeccable Automation for Billing and Ticket Management" 5/5 What do you like best about Autotask? I really appreciate the direct integration with Quickbook, which simplifies our administration. This feature has allowed us to automate invoicing immediately after closing a ticket, which is directly connected to our Quickbook. The automation has significantly reduced the time our assistant spent entering invoices, which has also decreased errors during manual entry. Additionally, the support received from an account manager facilitated the initial setup of Autotask. Review collected by and hosted on G2.com. What do you dislike about Autotask? Nothing Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Autotask has allowed us to automate our billing and optimize ticket management, preventing the escape of critical tasks. The integration with QuickBooks reduces manual entry time and errors, freeing up time for our assistant. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Timothy B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Timothy B.") TB Timothy B. Small-Business (50 or fewer emp.) 4/29/2026 "Boosts Team Efficiency with Centralized Clarity" 5/5 What do you like best about Autotask? I find Autotask amazing as it has significantly improved our team's efficiency. I like how it creates clarity by centralizing scattered MSP operations into one visible system. Tasks like tickets, emails, time entries, contracts, billing, and projects are all organized in one place, which prevents anything from getting lost. This clarity makes it easier to stay efficient, accountable, and focused on solving problems in a fast-paced service desk. Additionally, the initial setup was easy, which I appreciate. Review collected by and hosted on G2.com. What do you dislike about Autotask? Nothing Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Autotask turns scattered MSP operations into a visible system, centralizing tickets, emails, and billing. It organizes priorities and communication, making our team more efficient and accountable, with nothing lost in the shuffle. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Andres D. C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andres D. C.") AC Andres D. C. Fundador - CEO Small-Business (50 or fewer emp.) 7/23/2026 "Agile and intuitive platform to centralize your service desk" 5/5 What do you like best about Autotask? Agility in being able to create tickets, quickly correlate information between clients, engineers, hours, and billing. It is a very intuitive platform and easily accessible for the team and for the clients through their portal. Review collected by and hosted on G2.com. What do you dislike about Autotask? In Spanish, there are many modules that come blank and need to be customized from scratch. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? The centralization of project information, cases, billing in a single interface Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 6/9/2026 "A Robust PSA That Streamlines Tickets, Invoicing, and Customer Data" 5/5 What do you like best about Autotask? There’s so much to autotask it is hard to pin point what’s the best features. It’s a robust PSA tool for our company and offers a great experience for us to work tickets, invoice, and store customer data. Review collected by and hosted on G2.com. What do you dislike about Autotask? It’s so robust it took a long time to implement and we barely use it to it’s potential. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? It’s giving us a platform to track tickets and bill for time properly. We love the data we can get from it to look at our business profitability as a whole. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 5/31/2024 "Making MSPing Easier" 4/5 What do you like best about Autotask? Autotask links to all our servcies and contracts we provide to our cleints, allowing our engineers to enter the time required and not having to worry Review collected by and hosted on G2.com. What do you dislike about Autotask? Signature attachments of logos and pictures being caught up in the system makign scrollign down through tickets painful Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Reduce operational costs and streamline client delivery by standardizing, automating, and scaling processes throughout the working day Review collected by and hosted on G2.com. Show More 7/30/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite DC Dustyn C. Operations Manager Small-Business (50 or fewer emp.) 2/27/2024 "Autotask" 3.5/5 What do you like best about Autotask? Autotask works for us as a PSA. Definitely a reliable software. Review collected by and hosted on G2.com. What do you dislike about Autotask? I still do find that there is room for growth with APIs and automation. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Works as a great ticketing software. Makes our day-to-day easier Review collected by and hosted on G2.com. Show More 7/6/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite GM Gregory M. Client Success Manager Small-Business (50 or fewer emp.) 3/17/2026 "Quick Access to Service History Makes Onboarding New Techs Easy" 4/5 What do you like best about Autotask? The ticket system’s ability to quickly pull up information on previously serviced tasks makes it very easy for new technicians to get up to speed. Review collected by and hosted on G2.com. What do you dislike about Autotask? If someone replies within an email thread for Autotask that still includes the Autotask support email address, it creates a new ticket assigned to that firm instead of linking the reply to the existing ticket. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Autotask makes it easy for us to monitor incoming tickets at any hour of the day, which helps ensure our clients aren’t delayed in receiving the support they need. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite DB Daniel B. Small-Business (50 or fewer emp.) 7/28/2026 "A Decade of Reliable Ticketing with Plenty of Ways to Tackle Challenges" 4.5/5 What do you like best about Autotask? We have used it for 10 years and it handles all our ticketing. Three are so many ways to address business challenges. Review collected by and hosted on G2.com. What do you dislike about Autotask? Sometimes it takes time to figure out how to get what you want done. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? It is our mostly ticketing system and billing system. It keeps our contracts for products and services all in one place. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about Autotask? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Autotask ](https://www.g2.com/products/autotask/discussions/new) GU Guest User • Last activity almost 2 years ago What is Autotask Professional Services Automation (PSA) used for? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/autotask-professional-services-automation-psa-what-is-autotask-professional-services-automation-psa-used-for) GU Guest User • Last activity 10 months ago What is Autotask Professional Services Automation (PSA) used for? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) [ View all Discussions ](https://www.g2.com/products/autotask/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 10 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/autotask/pricing) Autotask Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_71171ec9794b67c115a51f7e9d6b3d0e/connectwise-psa.png "Product Avatar Image") ConnectWise PSA 4/5(583) [ Compare Now ](https://www.g2.com/compare/autotask-vs-connectwise-psa) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_26228f9c86eb61a2b439545beb9476da/suiteprojects-pro.png "Product Avatar Image") SuiteProjects Pro 3.7/5(231) [ Compare Now ](https://www.g2.com/compare/autotask-vs-suiteprojects-pro) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7b0c0475c40c148890da9b45bd95b5f7/halopsa.png "Product Avatar Image") HaloPSA 4.6/5(46) [ Compare Now ](https://www.g2.com/compare/autotask-vs-halopsa) ##### ##### Autotask Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory Administration Standard Integrations [ View More Features ](https://www.g2.com/products/autotask/features) ## Top-Rated Alternatives [ ![ConnectWise PSA](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ConnectWise PSA") ConnectWise PSA 4/5(583) ](https://www.g2.com/products/connectwise-psa/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,348) ](https://www.g2.com/products/freshservice/reviews) [ ![Atera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atera") Atera 4.6/5(1,245) ](https://www.g2.com/products/atera/reviews) [ View All Alternatives ](https://www.g2.com/products/autotask/competitors/alternatives) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Professional Services Automation](https://www.g2.com/categories/professional-services-automation)[Service Desk](https://www.g2.com/categories/service-desk) ##### Explore More [Which is the best solution for corporate expense tracking](https://www.g2.com/discussions/which-is-the-best-solution-for-corporate-expense-tracking)[Top tools for building cross-platform business apps](https://www.g2.com/discussions/top-tools-for-building-cross-platform-business-apps)[What cloud directory services automate user onboarding and offboarding so IT is not manually provisioning accounts every time someone joins or leaves?](https://www.g2.com/discussions/what-cloud-directory-services-automate-user-onboarding-and-offboarding-so-it-is-not-manually-provisioning-accounts-every-time-someone-joins-or-leaves) [Marketing attribution platforms](https://www.g2.com/discussions/marketing-attribution-platforms-what-do-you-look-for)[Which automotive digital retailing software keeps customer communications, vehicle records, and deal status visible without losing context during handoffs?](https://www.g2.com/discussions/which-automotive-digital-retailing-software-keeps-customer-communications-vehicle-records-and-deal-status-visible-without-losing-context-during-handoffs)[Pros and Cons Details](https://www.g2.com/products/autotask/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)