--- title: Autotask Reviews meta\_title: 'Autotask Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 632 reviews by the users' company size, role or industry to find out how Autotask works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 632 scale: '5' date\_modified: '2026-08-09' parent\_category: name: ERP url: https://www.g2.com/categories/erp --- # Autotask Reviews & Product Details Visit Website Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value. Trusted by growing MSPs worldwide, Autotask helps teams deliver faster, more consistent service while maintaining clarity and control across every part of the business. * * * Product Website Autotask Seller [Kaseya](https://www.g2.com/sellers/kaseya) Discussions [Autotask Community](https://www.g2.com/products/autotask/discuss) Languages Supported German, English, Spanish Solution Type All-in-One Overview by Sasha Papov Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/autotask/pricing) Kaseya Solutions (1) See how Kaseya products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Kaseya 365 Ops SolutionBy Kaseya ](/sellers/kaseya/solutions/kaseya-365-ops) Show More ## Autotask Integrations (61) What do users say about integrations? 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Operations Manager Small-Business (50 or fewer emp.) 3/17/2026 "One Tool for All Departments—Convenient and Streamlined" 4/5 What do you like best about Autotask? I like that all departments and areas can be in 1 tool. Our counterparts in Australia currently use several tools where we can use 1 - it's very convenient. Review collected by and hosted on G2.com. What do you dislike about Autotask? Reporting could be better. I wish we had more control over some of the automated reports and the notifications that go out (I'd like to update some of the messages). More integrations to outside software would be great (like Microsoft projects). Resource forecasting is a challenge with current functionality. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Autotask allows us to use 1 tool for multiple areas and departments. That is the biggest benefit. Even though there are some other tools that might work better for Delivery teams (for example), having everything in 1 system is more beneficial. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 5/27/2026 "Autotask: A Comprehensive All-in-One Hub for Running an MSP" 4.5/5 What do you like best about Autotask? What I like best about Autotask is how comprehensive it is for managing an MSP operation. It brings ticketing, project management, contracts, billing, time tracking, and reporting into one platform. Once workflows are properly configured, it becomes a strong operational hub for managing technicians, customers, and service delivery efficiently. Review collected by and hosted on G2.com. What do you dislike about Autotask? The platform can feel overwhelming at first because of how many features and configuration options it has. Some areas of the interface feel dated, and reporting customization can take time to fully learn and optimize. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Autotask helps centralize service management, automate workflows, and improve organization across day-to-day operations. It reduces manual administrative work, improves ticket accountability, helps track technician productivity, and creates better visibility into business performance and customer support operations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite DM Daniel M. IT Manager Mid-Market (51-1000 emp.) 4/29/2026 "Seamless Integration, Structure Enhancer" 4.5/5 What do you like best about Autotask? I love the integrations Autotask has with other Kaseya products like Datto RMM or IT Glue. They allow us to fast track a lot of our workflows. It is great because we don’t need to rewrite or rework the same ticket on other platforms, and it helps document the solution easily. It also allows us to deliver and follow up on support requests efficiently. The environment Kaseya built with available integrations on Autotask, not just with their apps but with third parties, adds significant value. Review collected by and hosted on G2.com. What do you dislike about Autotask? The look and feel could use some more design. The menus seem a little bit dated. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Autotask structures help requests, forwards them to my team, and helps escalate if needed. The integrations with Kaseya products streamline workflows by eliminating duplicate ticket entries and simplifying documentation and support. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Bruce G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bruce G.") BG Bruce G. Owner Small-Business (50 or fewer emp.) 3/17/2026 "Powerful Tool with Room for Improvement in Task Management" 4/5 What do you like best about Autotask? I like that Autotask keeps track of everything for us, making it a centralized spot for handling client issues efficiently. It's also very powerful, offering robust capabilities that can sometimes feel intimidating but generally help maintain effective workflows. I appreciate how simple it was to change our business models in Autotask, using its features like default contracts and exclusion sets, which, although complicated at times, work nicely once set up. Review collected by and hosted on G2.com. What do you dislike about Autotask? The thing that trips us up the most is that if we're busy working on several tasks, we might be answering a ticket and then get interrupted with a higher priority item. And so we leave that ticket and do something else. And if we forget, that we were working on that ticket and we forget to send it, or maybe even close the ticket by mistake, it doesn't prompt to say, did you really mean to close this or whatever? And the work is gone, and we might even not remember that we didn't answer that ticket. If there was some way that Autotask could be a little bit smarter and if there had been a change in a ticket, it would maybe prompt you for whether that ticket should be closed or sent, something like that. We worked with one of the Datto or Kaseya engineers to do the initial setup. We could not possibly have done it without them. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Autotask is a central hub for clients to report issues and track them, so we know when tasks are done or pending. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Nicolás C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicolás C.") NC Nicolás C. Small-Business (50 or fewer emp.) 7/23/2026 "Centralized Info and Device Status in One Go-To Place" 5/5 What do you like best about Autotask? The way I have information centralised in one space and also I can check the status of devices with the integration with DatoRMM Review collected by and hosted on G2.com. What do you dislike about Autotask? It’s hard at the beginning to understand and implement but once you get it it becomes the go to for everything Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? When you have too many devices it’s easier to centralised the information of devices. Before it was too hard because you have health, status, updates, etc in different platforms. Now is all in one that’s to the different integrations. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Paul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paul S.") PS Paul S. Head of Information Technology Mid-Market (51-1000 emp.) 6/28/2024 "Great product for a MSP or a company requiring multiple supportdesk" 4/5 What do you like best about Autotask? The integration with other products in the kaseya range is really good Review collected by and hosted on G2.com. What do you dislike about Autotask? More support for integration with other tools in their product portfolio Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? we have multiple service desk for different parts of the business and in different countries, Autotask allows us to reslove this issue in on platform rather than having multiple instants of the solution Review collected by and hosted on G2.com. Show More 6/30/2026 Current UserValidated ReviewerIncentivizedSource: Organic ![Andy O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andy O.") AO Andy O. Executive: Managed Services Mid-Market (51-1000 emp.) 3/17/2026 "Essential for MSPs" 5/5 What do you like best about Autotask? I like that Autotask runs our whole MSP covering CRM, Contracts, Projects, and Service Desk. It's designed specifically for MSPs, so it tackles time tracking and billing problems that general 'ticketing systems' do not. I appreciate the powerful dashboards as they give me clear insights into what exactly is going on and where we need to focus our efforts. Everyone in the business has tailored dashboards, helping them know exactly 'what's next.' Even though the UI could use some updates, I do like how the new interfaces are shaping up. Review collected by and hosted on G2.com. What do you dislike about Autotask? The UI is tired in places - but we like how the new stuff is looking. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Autotask runs our MSP, handling CRM, contracts, projects, and the service desk. It understands MSP needs like time tracking and billing, unlike other systems. Powerful dashboards show exactly what's happening and where to focus efforts. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Russel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Russel M.") RM Russel M. Network Administrator Small-Business (50 or fewer emp.) 2/24/2026 "Autotask: Highly Capable Ticket, Project, and Billing Management Platform" 4.5/5 What do you like best about Autotask? This is a highly capable ticket management platform with the capacity to track the assets which originate those tickets, provide history, bill labor using a variety of specified criteria, include expenses, and a whole lot more. Even if you get nothing else from Kaseya, Autotask is the go-to for managing tickets, projects, contracts, quotes, and billing. Pretty much any way you need to use it, for any purpose, it's up to the task. Review collected by and hosted on G2.com. What do you dislike about Autotask? This is a powerful product, and that means complexity. Anyone who tells you that "powerful" and "complex" don't walk hand-in-hand is trying to sell you something that likely won't meet your needs. With that in mind, the power of this platform will give you an indication of just how much you're going to need to understand to make it work properly. If you don't take the time to fully understand and set the product up properly, and this will require quite a bit of that time, you're going to dislike the result. The faster you get into it and "just start using it," the faster you're going to make a mess that will take several times as long as it should to sort out and correct. Paid onboarding/setup services are available. If you don't have a lot of tolerance for reading documentation, watching technical videos, or you don't have a truly firm grasp of your organization's workflows (to include finance, if you'll be billing with this product), then you'll definitely want to task someone else with doing this for you, and Kaseya offer services with a price tag commensurate with the amount of work you don't want to do. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Autotask manages the records of every system we touch, for any reason, along with billing and internal time tracking. It gives incredible flexibility, and provides scripted automations to which you can add to assist with your own workflows. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 5/5/2026 "Reliable but Needs a More Streamlined Experience" 4/5 What do you like best about Autotask? Autotask is a solid platform for managing tickets, tracking time, and keeping projects organized all in one place. It does a good job tying together service desk, billing, and reporting, which makes day-to-day operations more efficient. The automation features help reduce repetitive work, and overall it provides good visibility into workloads and priorities. Review collected by and hosted on G2.com. What do you dislike about Autotask? Autotask can feel clunky at times, especially when navigating between different modules, and the interface isn’t always the most intuitive for new users. Some actions take more clicks than they should, and reporting can be a bit rigid without extra customization. It can also run a little slow depending on what you’re doing, which can impact efficiency during busy periods. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Autotask helps centralize our service desk, ticketing, time tracking, and billing into one system, which cuts down on switching between multiple tools. It makes it easier to stay on top of incoming requests, prioritize work, and ensure nothing falls through the cracks. The built-in automation and reporting also save time on administrative tasks and give better visibility into team performance and workload, which ultimately helps us operate more efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 5/5/2026 "Reliable but Needs a More Streamlined Experience" 4/5 What do you like best about Autotask? Autotask is a solid platform for managing tickets, tracking time, and keeping projects organized all in one place. It does a good job tying together service desk, billing, and reporting, which makes day-to-day operations more efficient. The automation features help reduce repetitive work, and overall it provides good visibility into workloads and priorities. Review collected by and hosted on G2.com. What do you dislike about Autotask? Autotask can feel clunky at times, especially when navigating between different modules, and the interface isn’t always the most intuitive for new users. Some actions take more clicks than they should, and reporting can be a bit rigid without extra customization. It can also run a little slow depending on what you’re doing, which can impact efficiency during busy periods. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Autotask helps centralize our service desk, ticketing, time tracking, and billing into one system, which cuts down on switching between multiple tools. It makes it easier to stay on top of incoming requests, prioritize work, and ensure nothing falls through the cracks. The built-in automation and reporting also save time on administrative tasks and give better visibility into team performance and workload, which ultimately helps us operate more efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about Autotask? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Autotask ](https://www.g2.com/products/autotask/discussions/new) GU Guest User • Last activity almost 2 years ago What is Autotask Professional Services Automation (PSA) used for? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/autotask-professional-services-automation-psa-what-is-autotask-professional-services-automation-psa-used-for) GU Guest User • Last activity 10 months ago What is Autotask Professional Services Automation (PSA) used for? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) [ View all Discussions ](https://www.g2.com/products/autotask/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 10 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/autotask/pricing) Autotask Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_71171ec9794b67c115a51f7e9d6b3d0e/connectwise-psa.png "Product Avatar Image") ConnectWise PSA 4/5(583) [ Compare Now ](https://www.g2.com/compare/autotask-vs-connectwise-psa) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_26228f9c86eb61a2b439545beb9476da/suiteprojects-pro.png "Product Avatar Image") SuiteProjects Pro 3.7/5(231) [ Compare Now ](https://www.g2.com/compare/autotask-vs-suiteprojects-pro) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7b0c0475c40c148890da9b45bd95b5f7/halopsa.png "Product Avatar Image") HaloPSA 4.6/5(46) [ Compare Now ](https://www.g2.com/compare/autotask-vs-halopsa) ##### ##### Autotask Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory Administration Standard Integrations [ View More Features ](https://www.g2.com/products/autotask/features) ## Top-Rated Alternatives [ ![ConnectWise PSA](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ConnectWise PSA") ConnectWise PSA 4/5(583) ](https://www.g2.com/products/connectwise-psa/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,347) ](https://www.g2.com/products/freshservice/reviews) [ ![Atera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atera") Atera 4.6/5(1,245) ](https://www.g2.com/products/atera/reviews) [ View All Alternatives ](https://www.g2.com/products/autotask/competitors/alternatives) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Professional Services Automation](https://www.g2.com/categories/professional-services-automation)[Service Desk](https://www.g2.com/categories/service-desk) ##### Explore More [Which is the best solution for corporate expense tracking](https://www.g2.com/discussions/which-is-the-best-solution-for-corporate-expense-tracking)[Top tools for building cross-platform business apps](https://www.g2.com/discussions/top-tools-for-building-cross-platform-business-apps)[What cloud directory services automate user onboarding and offboarding so IT is not manually provisioning accounts every time someone joins or leaves?](https://www.g2.com/discussions/what-cloud-directory-services-automate-user-onboarding-and-offboarding-so-it-is-not-manually-provisioning-accounts-every-time-someone-joins-or-leaves) [Marketing attribution platforms](https://www.g2.com/discussions/marketing-attribution-platforms-what-do-you-look-for)[Which automotive digital retailing software keeps customer communications, vehicle records, and deal status visible without losing context during handoffs?](https://www.g2.com/discussions/which-automotive-digital-retailing-software-keeps-customer-communications-vehicle-records-and-deal-status-visible-without-losing-context-during-handoffs)[Pros and Cons Details](https://www.g2.com/products/autotask/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)