--- title: Autotask Reviews meta\_title: 'Autotask Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 632 reviews by the users' company size, role or industry to find out how Autotask works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 632 scale: '5' date\_modified: '2026-08-09' parent\_category: name: ERP url: https://www.g2.com/categories/erp --- # Autotask Reviews & Product Details Visit Website Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value. Trusted by growing MSPs worldwide, Autotask helps teams deliver faster, more consistent service while maintaining clarity and control across every part of the business. * * * Product Website Autotask Seller [Kaseya](https://www.g2.com/sellers/kaseya) Discussions [Autotask Community](https://www.g2.com/products/autotask/discuss) Languages Supported German, English, Spanish Solution Type All-in-One Overview by Sasha Papov Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/autotask/pricing) Kaseya Solutions (1) See how Kaseya products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Kaseya 365 Ops SolutionBy Kaseya ](/sellers/kaseya/solutions/kaseya-365-ops) Show More ## Autotask Integrations (61) What do users say about integrations? Verified by Autotask [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Accelo ](https://www.g2.com/products/accelo/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adaxes ](https://www.g2.com/products/adaxes/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Addigy ](https://www.g2.com/products/addigy/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Auvik ](https://www.g2.com/products/auvik-networks/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Barracuda Backup 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"Product Avatar Image") Datto RMM ](https://www.g2.com/products/datto-rmm/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Datto SaaS Protection ](https://www.g2.com/products/datto-saas-protection/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Datto SIRIS ](https://www.g2.com/products/kaseya-datto-siris/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Datto Workplace ](https://www.g2.com/products/datto-workplace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Domotz ](https://www.g2.com/products/domotz/reviews)[ ![Product Avatar 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Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kaseya VSA ](https://www.g2.com/products/kaseya-vsa/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Liongard ](https://www.g2.com/products/liongard/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft 365 ](https://www.g2.com/products/microsoft365/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Exchange ](https://www.g2.com/products/microsoft-microsoft-exchange/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook 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](https://www.g2.com/products/xero/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zapier ](https://www.g2.com/products/zapier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zomentum Connect ](https://www.g2.com/products/zomentum-connect/reviews) Show More ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 7/16/2026 "K365 Integrations, Automation, and Dashboards That Save Time" 5/5 What do you like best about Autotask? The biggest upsides are the integrations with the other products in the K365 ecosystem. The dashboards are real time-savers, and there are plenty of ways to automate a lot of the work. The interface is clear and easy to navigate. Ticketing and alert auto-creation are fast and easy to set up. Review collected by and hosted on G2.com. What do you dislike about Autotask? For some end users, the interface can feel a little overwhelming at first. That said, the dashboard customisations available really help. I set up a few simple dashboards with custom shortcuts for less tech-savvy teammates, which made it much easier for them to get started. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Automatic ticket creation from alerts, automated ticket dispatch, and contract follow-ups. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite LS Liz S. Small-Business (50 or fewer emp.) 5/19/2026 "Versatile Platform with Integration Hurdles" 3.5/5 What do you like best about Autotask? I appreciate that Autotask serves as one place to manage most elements of our clients, making it a powerful bit of software with different elements that are pretty well joined together. It's beneficial for managing the relationship with a client from onboarding them in a project to managing their tickets. Review collected by and hosted on G2.com. What do you dislike about Autotask? We need to update the client portal. We don't use the client portal at the moment because it's been awaiting an update for many years. The CRM system is pretty much useless. There's no way to track who has opened communications, who's read them, or monitor responses. It needs more of a document management system and a marketing system. Inventory is very difficult. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? I use Autotask for ticket management and to manage most elements of client relationships. It helps with onboarding and ticket management effectively. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Edson M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edson M.") EM Edson M. Service Delivery manager Small-Business (50 or fewer emp.) 5/20/2026 "Complete MSP Platform, But the Outdated UI Takes Too Many Clicks" 3.5/5 What do you like best about Autotask? It’s a pretty complete platform. It has everything I need to run my MSP business. Review collected by and hosted on G2.com. What do you dislike about Autotask? The UI feels outdated, requires too many clicks, and is slow. On top of that, many parts of the system don’t follow consistent UI standards, which makes the overall experience feel uneven. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? As I mentioned, it offers many tools and makes it easier to run my business. Review collected by and hosted on G2.com. Show More 7/28/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Tamer E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tamer E.") TE Tamer E. Senior IT Service Desk Engineer Information Technology and Services Small-Business (50 or fewer emp.) 5/31/2024 "Perfect for Managing Tickets and User Requests" 5/5 What do you like best about Autotask? I like that Autotask helps me organize tickets and keeps me aligned with my goals. The dashboard is a feature I find particularly useful. It is easy to handle and allows me to write replies and save notes efficiently. I find managing user requests and handling the ticket queue straightforward with Autotask, and its setup was very easy. Overall, it has more features than the previous product I used. Review collected by and hosted on G2.com. What do you dislike about Autotask? I need it to have email signatures enabled. I'd like an option to add my email signature. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? I use Autotask for handling user tickets and managing requests. It helps in organizing tickets and keeps me aligned with my goals. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 4/23/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite CS Carter S. Team Leader Small-Business (50 or fewer emp.) 8/4/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "Dispatch Calendar Makes Daily Scheduling a Breeze" 4.5/5 What do you like best about Autotask? The dispatch calendar is most helpful for my day-to-day tasks and knowing where my guys are Review collected by and hosted on G2.com. What do you dislike about Autotask? Projects, specifically the lack of manageability. Also the lack of being able to attach multiple items at the same time Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? It allows me to manage my tickets and my guys to ensure our customer requests are getting taken care of Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite LS Leo S. Technical Lead Information Technology and Services Mid-Market (51-1000 emp.) 5/1/2026 "Easy Ticket Management, Fast Performance, and Helpful AI Replies" 5/5 What do you like best about Autotask? Easy to manage tickets with different issues from different customers. It can integrate to IT Glue, Datto RMM. Easy to use. The AI function is good to help us rewrite the email to reply to customer. The speed of the system is good. Review collected by and hosted on G2.com. What do you dislike about Autotask? So far nothing to dislike. It has some areas can be improved. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? It helps us as MSP to manage tickets and communicate with customer. It's easy for us to anaylze the tickets. It can generate reports to customer to address the issues what we fixed for them and show our values. The price is acceptable and worth the money Review collected by and hosted on G2.com. Show More 5/2/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Davis S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Davis S.") DS Davis S. Project Manager Information Technology and Services Small-Business (50 or fewer emp.) 3/16/2023 "Good - Not Great" 4/5 What do you like best about Autotask? Cooper Copilot has been the BEST new AI tool Autotask has implemented. It's helped our guys' time entries so much and makes the short summary grammatically correct. Review collected by and hosted on G2.com. What do you dislike about Autotask? Building Reports in AT is good but not great. We typically have to purchase an Autotask expert to assist with building the reports as the site is rather confusing when attempting yourself. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? I don't have any issues or problems with Autotask. Sometimes I wish I could attach multiple documents to tickets at once, but not a big deal. Review collected by and hosted on G2.com. Show More 6/1/2026 Current UserValidated ReviewerIncentivizedSource: Organic Review from User Profile ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 6/19/2026 "Customable Dashboards and mobile applications allows for improved productivity" 5/5 What do you like best about Autotask? As a company, the customisable dashboards for different roles have improved our overall productivity. These are simple and easy to use, so as a result, we can provide a better service to our customers, which has strengthened our customer relationships. As an everyday user of Autotask, I feel it has helped me manage and understand my workload more clearly, including the responsibilities tied to the service desk tickets I’m responsible for. The integrations with Datto RMM have also helped me improve time recording on service desk tickets. Being able to use the mobile application when working onsite at a customer's has also improved the quality of the information recorded within time entries. Review collected by and hosted on G2.com. What do you dislike about Autotask? Some submenus within the main menu bar can feel intimidating and confusing for a new user. For example, the difference between a service call and a ticket isn’t obvious unless the user clicks into those options. Also, there are occasional crashes of pages within Autotask, which is frustrating—especially after spending time entering data only for it to go unsaved. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Before moving to Autotask, our PSA and Service desk had a limited search feature, which made it very difficult to find previous tickets. This all changed when we moved to Autotask, the extensive search function allows us to quickly find both open and complete service desk tickets Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 6/18/2026 "Customizable Ticketing with Room for Improvement" 3.5/5 What do you like best about Autotask? I like that Autotask offers a lot of customization. Almost anything seems possible with workflows and user-defined fields. There are plenty of integrations with other products, and although I haven't fully explored them yet, I've been tinkering with the rules to suit our needs. While the initial setup was a lot to take in, the onboarding was helpful and resulted in a system with lots to customize and offer. Review collected by and hosted on G2.com. What do you dislike about Autotask? The integrations are nice, but they can be a little fiddly. The 'New' client portal looks way better than the old one but it is missing features and could do with more user options. A non-workaround way to support in-house divisions and legal entities under one Entra ID sync would be helpful. The initial setup is a lot to take in at first, requiring quite a bit of effort to get it working. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Autotask gives us a platform to submit issues, manage them, and prioritize accordingly. Customization with workflows and UDFs, and plenty of integrations with other products, make it valuable. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 4/28/2026 "Versatile Tool with Room for Improvement" 3.5/5 What do you like best about Autotask? I use Autotask for workload management and project management, and I really appreciate its role as a comprehensive professional services automation platform. The system effectively addresses inbound tickets from clients, overseeing the assignment and triage to our technicians, which is quite helpful. I particularly value its ticket notes feature and time entry for time sheets, which is crucial for billing and cost management. Additionally, the inbound ticketing via email processing and communication notes for ticket updates are features I leverage a lot. These tools make managing projects and client interactions much easier. Review collected by and hosted on G2.com. What do you dislike about Autotask? The project management platform as a whole is poorly designed for project managers. Review collected by and hosted on G2.com. What problems is Autotask solving and how is that benefiting you? Autotask helps with workload management, project management, and handles inbound tickets, assignment, and triage to technicians. It also facilitates ticket notes, time entry for timesheets, billing, and cost management for clients. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about Autotask? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Autotask ](https://www.g2.com/products/autotask/discussions/new) GU Guest User • Last activity almost 2 years ago What is Autotask Professional Services Automation (PSA) used for? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/autotask-professional-services-automation-psa-what-is-autotask-professional-services-automation-psa-used-for) GU Guest User • Last activity 10 months ago What is Autotask Professional Services Automation (PSA) used for? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) [ View all Discussions ](https://www.g2.com/products/autotask/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 10 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/autotask/pricing) Autotask Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_71171ec9794b67c115a51f7e9d6b3d0e/connectwise-psa.png "Product Avatar Image") ConnectWise PSA 4/5(583) [ Compare Now ](https://www.g2.com/compare/autotask-vs-connectwise-psa) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_26228f9c86eb61a2b439545beb9476da/suiteprojects-pro.png "Product Avatar Image") SuiteProjects Pro 3.7/5(231) [ Compare Now ](https://www.g2.com/compare/autotask-vs-suiteprojects-pro) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7b0c0475c40c148890da9b45bd95b5f7/halopsa.png "Product Avatar Image") HaloPSA 4.6/5(46) [ Compare Now ](https://www.g2.com/compare/autotask-vs-halopsa) ##### ##### Autotask Features Incident Management Automate Ticket Routing Ticket Prioritization Ticket Notifications Reporting Dashboards Time Tracking Surveys Access & Usability Mobile Self Service Active Directory Administration Standard Integrations [ View More Features ](https://www.g2.com/products/autotask/features) ## Top-Rated Alternatives [ ![ConnectWise PSA](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ConnectWise PSA") ConnectWise PSA 4/5(583) ](https://www.g2.com/products/connectwise-psa/reviews) [ ![Freshservice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshservice") Freshservice 4.6/5(1,347) ](https://www.g2.com/products/freshservice/reviews) [ ![Atera](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Atera") Atera 4.6/5(1,245) ](https://www.g2.com/products/atera/reviews) [ View All Alternatives ](https://www.g2.com/products/autotask/competitors/alternatives) ##### Categories on G2 [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools)[Professional Services Automation](https://www.g2.com/categories/professional-services-automation)[Service Desk](https://www.g2.com/categories/service-desk) ##### Explore More [Which is the best solution for corporate expense tracking](https://www.g2.com/discussions/which-is-the-best-solution-for-corporate-expense-tracking)[Top tools for building cross-platform business apps](https://www.g2.com/discussions/top-tools-for-building-cross-platform-business-apps)[What cloud directory services automate user onboarding and offboarding so IT is not manually provisioning accounts every time someone joins or leaves?](https://www.g2.com/discussions/what-cloud-directory-services-automate-user-onboarding-and-offboarding-so-it-is-not-manually-provisioning-accounts-every-time-someone-joins-or-leaves) [Marketing attribution platforms](https://www.g2.com/discussions/marketing-attribution-platforms-what-do-you-look-for)[Which automotive digital retailing software keeps customer communications, vehicle records, and deal status visible without losing context during handoffs?](https://www.g2.com/discussions/which-automotive-digital-retailing-software-keeps-customer-communications-vehicle-records-and-deal-status-visible-without-losing-context-during-handoffs)[Pros and Cons Details](https://www.g2.com/products/autotask/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)