--- title: Autotask Reviews meta_title: 'Autotask Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 632 reviews by the users' company size, role or industry to find out how Autotask works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 632 scale: '5' date_modified: '2026-08-09' parent_category: name: ERP url: https://www.g2.com/categories/erp --- # Autotask Reviews **Vendor:** Kaseya **Category:** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) **Average Rating:** 4.3/5.0 **Total Reviews:** 632 ## About Autotask Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value. Trusted by growing MSPs worldwide, Autotask helps teams deliver faster, more consistent service while maintaining clarity and control across every part of the business. ## Autotask Pros & Cons **What users like:** - Users value the **ease of use** of Autotask, enjoying its intuitive interface and accessible features for efficiency. (65 reviews) - Users value the **seamless integrations** of Autotask, ensuring efficient workflows and effective ticket management. (49 reviews) - Users appreciate the **smart summaries and user-friendly interface** of Autotask, enhancing efficient ticket management and workflow. (43 reviews) - Users appreciate the **automation features** of Autotask, which enhance efficiency and streamline daily operations. (30 reviews) - Users value the **easy integrations** of Autotask, enhancing their workflow and connectivity with other tools effectively. (24 reviews) - Users value the **efficiency** of Autotask, enabling faster ticket management and improved team collaboration for better client support. (24 reviews) - Customer Support (20 reviews) - Workflow Management (20 reviews) - Features (19 reviews) - Time Tracking (19 reviews) **What users dislike:** - Users find the **complex usability** of Autotask overwhelming, especially with the multitude of options and a dated interface. (24 reviews) - Users often find the **steep learning curve** adds complexity, making proper setup and understanding crucial for success. (18 reviews) - Users note the **missing features** in Autotask, particularly in project management and automation capabilities. (17 reviews) - Users find Autotask's **limited functionality** frustrating, noting the need for improvements in project workflows and integrations. (16 reviews) - Users find Autotask's interface **not user-friendly** , with an outdated layout and unintuitive navigation affecting usability. (16 reviews) - Users face a **steep learning curve** with Autotask, making initial navigation and customization challenging. (14 reviews) - Users find **ticketing issues** challenging, with difficulties in searching and inadequate options in the drop-down menu. (14 reviews) - Outdated Interface (13 reviews) - Poor Design (13 reviews) - Clunky Interface (11 reviews) ## Autotask Reviews ### 1. Continuous Improvements and Modern Integrations That Strengthen Our Systems **Rating:** 4.5/5.0 stars **Reviewed by:** Elizabeth H. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Autotask?** The continuous improvements, and keeping up to date with integrations and new technology, like AI. Helping us have better systems. **What do you dislike about Autotask?** Better documentation how things work. We were with ConnectWise for 11 years, and in their support portal, they had vidoes you could find to walk you through steps. Sometimes the documentation does not explain things clearly. Live Reports and not friendly. Would like better reportings so we don't have to use another 3rd party vendor. **What problems is Autotask solving and how is that benefiting you?** Ability to manage the core functionality of our business. ### 2. Strong Integrations, but Billing Feels Too Complex **Rating:** 3.0/5.0 stars **Reviewed by:** Daniel L. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Autotask?** Integration with QBO, able to support multiple contract types, integration with Datto RMM and IT Glue. **What do you dislike about Autotask?** For what cooper does for Autotask, it's overpriced. Billing takes far more steps than it should. **What problems is Autotask solving and how is that benefiting you?** Managing contracts (allows me to be flexible on how I bill clients), billing (allows me to make money), ticketing (meat of the business) ### 3. User-Friendly CRM with Data Import Challenges **Rating:** 4.5/5.0 stars **Reviewed by:** Shaun T. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Autotask?** I find Autotask to be user-friendly and quite easy and simple to set up. It centralizes customer information effectively, which is essential for me. So far, everything seems to be going well. **What do you dislike about Autotask?** Customer information from an Excel sheet cannot be imported to Autotask in full, still some manual tweaking required. It would be better if it could read and capture data for all XML or CSV files. **What problems is Autotask solving and how is that benefiting you?** Autotask helps centralize customer information and is user-friendly. ### 4. Outdated UI and a Mobile App That Needs Serious Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Autotask?** What I like best about Autotask is that it gives me a centralized platform to manage my entire service business. As a solo MSP, I can track tickets, manage client assets and monitor contracts. **What do you dislike about Autotask?** old / outdated interface. mobile app is useless. 1.8 rating on the Google Play and 1.6 rating on Apple Store is embarrassing for a technology company. **What problems is Autotask solving and how is that benefiting you?** efore Autotask, it was easy for information to become scattered across emails, spreadsheets, and different tools. Autotask provides a centralized system for managing support requests, client information, contracts, and invoicing. ### 5. Centralized Operations Made Easy, Despite Outdated Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Phillip P. | Cyber Security Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2025 **What do you like best about Autotask?** Autotask has become an essential part of our daily operations. By keeping all our tickets, projects, and billing centralized, it makes it much easier for our team to stay organized. The integration with Datto RMM functions smoothly, allowing us to connect technical work directly to the service desk. Although it takes a little time to get familiar with the layout, once you do, it proves to be a powerful system that significantly reduces administrative workload. **What do you dislike about Autotask?** While the interface occasionally feels somewhat outdated and certain sections could be more user-friendly, overall it remains a reliable platform that meets our needs. **What problems is Autotask solving and how is that benefiting you?** Autotask has made it much easier for us to manage everything in a single location—tickets, projects, contracts, and billing are all interconnected, which saves us considerable time and helps minimize errors. Tracking workloads across the team has become more straightforward, ensuring that nothing is overlooked. The integration with Datto RMM is also valuable, allowing us to convert alerts directly into tickets so that issues are recorded and addressed more quickly. Overall, Autotask has enhanced our efficiency and given us better visibility into all our client work. ### 6. Happy with the product and its integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Autotask?** new AI agent looks useful, newer integrations with products help boos productivity **What do you dislike about Autotask?** An update to the UI is ude I think, it looks a bit dated and static by today's standards **What problems is Autotask solving and how is that benefiting you?** Integration and ease of use - also numerous options to access the system by users and customers ### 7. Great for Organizing and Prioritizing Technical Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Alston H. | Senior IT Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Autotask?** Helps to organize technical issues. Also a great tool to prioritize incidents. **What do you dislike about Autotask?** Automation can improve. Being internal IT I dissect my users by property. The only way I can do that is by manually moving them into those respective containers. Which proves to be non efficient. **What problems is Autotask solving and how is that benefiting you?** Improving workflows. It's benefiting me by organizing tickets better. ### 8. Effortless Ticket Management, Seamless Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** I really like how Autotask makes managing everything service desk related very easy. It simplifies working with tickets and the workflows help with automating jobs. I find it quite simple and efficient for my job. The third-party integrations are another highlight because they allow us to sync our platforms together and use automations effectively. The initial setup was very straightforward to get going. **What do you dislike about Autotask?** Sometimes workflows can be difficult to build. It isn’t as easy as you think and things don’t flow the way you think. You can get around it but sometimes you need to really think. **What problems is Autotask solving and how is that benefiting you?** I find Autotask simplifies managing everything service desk related, makes ticket handling easy, and automates workflows and jobs efficiently. ### 9. Our Day to Day Workplace online the Savior of the Day **Rating:** 5.0/5.0 stars **Reviewed by:** Lorenzo B. | 1st Line Support Consultant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Autotask?** Autotask is the bread winner of all of the helpdesk systems its the for runner and the best of all the product lines I have ever had to use in my career, Its ease to use and very easy to customise to your liking and especially easy to setup for what you need. it provides you as the engineer tools and information so seamlessly that customers actually prefer to reach out and log tickets via email so that they can get support, this sorts out customer support as well as provides us as engineers r=time to work on their cases efficiently. we use everything and every tool where and when applicable on a day-to-day basis even over weekends where needed and from our mobiles as well. it's so easy to have this integrated into all of RMM as well as MS office applications SharePoint links and machine details via document manager and configuration items to remind us of when warranties expire it's a phenomenal tool **What do you dislike about Autotask?** there is so much to learn that it takes a few moments to actually take all of the potential and powerful tools in which is not a downside at all there is non. just patiently take your time to learn what tools you have available and you will be amazed **What problems is Autotask solving and how is that benefiting you?** everything it is literally the first application I login to in the morning and the last application I close so that I can keep track of all my work i need to do its what we use to manage and monitor our work its out helpdesk system ### 10. Effortless Business Management, Needs Better Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Seth O. | Technician/Manager/Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** I use Autotask for invoicing, ticket management, and keeping my business running. I find it easy to use, and the dashboards give me quick insight into what's going on in my company. I truly love everything about it and had a very easy initial setup. **What do you dislike about Autotask?** Live reports would be a really great tool but it's too complicated, more education and or more streamlined process would be amazing. Reports are king but I find myself looking for a third party since it's so hard **What problems is Autotask solving and how is that benefiting you?** I use Autotask for invoicing, ticket management, and keeping my business running. It solves employee work tracking, manages support needs, and acts as a central tool hub as the 'source of truth.' ### 11. Best PSA in the game **Rating:** 4.0/5.0 stars **Reviewed by:** Justin G. | Managed Services Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** Autotask has been an excellent solution for our business. It brings everything we need into one platform—ticketing, project management, time tracking, and reporting—which helps us stay organized and efficient. The interface is clean and intuitive, and once you get used to it, it really streamlines day-to-day operations **What do you dislike about Autotask?** Live report designer requires a PHD to use. The fact that support won’t help with reports tells you how awful it is. It’s so hard to create a report YOU won’t even support it. **What problems is Autotask solving and how is that benefiting you?** Ticketing mainly. ### 12. Intuitive Interface That’s Easy to Adapt to Our Workflow **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** I feel like the interface is pretty intuitive and when I come up with an idea on how to modify my work flow, it's usually pretty easy to accomplish that change. **What do you dislike about Autotask?** I don't know if there's anything that I dislike about Autotask. Usually I can fix it to work how I need it, especially wiht the help of support. **What problems is Autotask solving and how is that benefiting you?** The problem of organizing the tickets and assigning them in a way that makes sense and is time efffective. ### 13. Autotask that changed our business **Rating:** 4.5/5.0 stars **Reviewed by:** Jack J. | Network Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Autotask?** Autotask is great. It’s so customizable, and it’s really great to use. **What do you dislike about Autotask?** It takes a while for them to fix bugs, and they seem to prioritize new features over addressing existing issues. **What problems is Autotask solving and how is that benefiting you?** Unified IT management for all your business needs as an MSP. ### 14. The trifecta of IT operations **Rating:** 5.0/5.0 stars **Reviewed by:** Yawhann C. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Autotask?** Bringing together Autotask Ultimate, Datto RMM, and IT Glue along with Network Glue and MyGlue was a brilliant move. Adding even more tools such as Kaseya Quote Manager, ConnectBooster, and myITprocess really completes the package. Having a rock star account manager on my side to help escalate support issues is really what transformed my operations. With comprehensive implementation services, we were able to onboard and understand how K365 Ops interoperates fully. Any stack of IT operations tools is complicated, but Kaseya makes it easy to use with tons of integrations. We use them daily and couldn’t imagine running the business without them. Shifting from a reactive break/fix approach to running a full-service IT business proactively is exactly the kind of evolution that any new MSP or T&M IT business truly needs. **What do you dislike about Autotask?** The only downside is having to handle all the negativity from Kaseya critics. My advice is to stay calm and keep moving forward! **What problems is Autotask solving and how is that benefiting you?** K365 Ops solves the daily operations of IT service delivery and vCIO, which positions us as business partners with clients, keeping us a cut above the rest of other MSPs out there. ### 15. Versatile ticket creation, easy operation **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Autotask?** I appreciate that Autotask's interface is easy to understand and clear. There are many ways to create tickets in different ways, and the workflows make the tasks easier. The initial setup of Autotask was well manageable. **What do you dislike about Autotask?** The digital customer acceptance via the app is problematic for me. I can have the customer sign off, but there is no nice solution for remote maintenance. An acceptance process with a suitable workflow would be desirable so that we receive information if the customer does not accept the service as it is. **What problems is Autotask solving and how is that benefiting you?** Autotask offers many ways to create tickets in different ways and has workflows that make work easier. ### 16. Efficient Workflow That Helps Technicians Get the Job Done Fast **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew H. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Autotask?** The work flow is very efficient and effectively assists our technicians in doing their job quickly and efficiently. **What do you dislike about Autotask?** There are some ui inconsistencies and slightly frustrating search functionality. **What problems is Autotask solving and how is that benefiting you?** It helps us manage the support experience for our customers from inception through to resolution. As a result it maintains customer confidence. ### 17. Versatile All-in-One UI That Streamlines Daily Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** There are a number of utilities all rolled into one UI. Extremely versatile and customizable across many industries. Cuts down on having multiple platforms to track/manage day to day operations. **What do you dislike about Autotask?** Oftentimes after updates, there tend to be a number of bugs that can hinder performance. Kaseya is typically quick to resolve. **What problems is Autotask solving and how is that benefiting you?** Managing and tracking day to day operations. Allows us the ability to track daily work while having numerous reports we can run to compare metrics ### 18. Easy API Integrations, But Reporting and Ticket Routing Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Anju R. | Chief Strategy Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** Easy to set-up api integrations. Flexible options for contracts at-up and invoice creation is smooth. **What do you dislike about Autotask?** Kaseya ops has not been a smooth transition - login to existing apps such as Autotask needs a constant reset. Lack of flexibility in ticket routing. Custom report creation is clunky and not intuitive. Would be great to have a robust reporting capability especially for management/ leadership teams. **What problems is Autotask solving and how is that benefiting you?** Automation in billing/invoicing process. ### 19. Autotask Has Everything Our IT Business Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel B. | Lead Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** Autotask has everything an IT business needs, and the integrations with other Kaseya tools make working on the platform much easier. **What do you dislike about Autotask?** Since Autotask has so many features, sometimes it can be difficult to find the changes you want to make. **What problems is Autotask solving and how is that benefiting you?** Autotask has solved our problem of tracking customer requests and ticketing. Previously, we did it all manually, so this has been a big improvement to our workflow. ### 20. Highly Customizable with Effective Workflow Management **Rating:** 4.5/5.0 stars **Reviewed by:** Marri F. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** I like Autotask's customization features, especially the workflow rules and custom dashboards that help me track KPIs. These elements make managing tickets as part of the PSA ticketing help desk system more efficient. **What do you dislike about Autotask?** I find the training tutorials lacking. I would prefer on-screen tutorials of products rather than just articles and forums. **What problems is Autotask solving and how is that benefiting you?** Autotask helps with operational and organizational needs for tickets, offering customization features with workflow rules and custom dashboards to track KPIs. ### 21. Excellent Ticket Tracking and Project Task Management **Rating:** 5.0/5.0 stars **Reviewed by:** Pablo L. | Chief Information Technology Department, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Autotask?** Ticket tracking and project task also the apis integration and quickview integration **What do you dislike about Autotask?** I would like to create more integration specially with my ai agents **What problems is Autotask solving and how is that benefiting you?** I use it to track my clients’ tickets. And export data about hours of all tech ### 22. Great Integrations, but an Outdated, Slow UI and Little AI Progress **Rating:** 1.5/5.0 stars **Reviewed by:** A. R. | CTO / CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** Integration with other software like RMM, Customer Support **What do you dislike about Autotask?** Integration ;) Slow UI, looks very old, very slow development, almost no AI stuff, lots of promises but very slow movement **What problems is Autotask solving and how is that benefiting you?** Unified software for MSP ### 23. Effortless Ticketing with Room for Integration Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Adam W. | Tier 3 System Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** I like Autotask's ease of use and the scheduling works well, too. **What do you dislike about Autotask?** I wish that Autotask integrated a little better with Datto RMM and IT Glue. It would be nice if when creating a new user it would just sync with Autotask and auto create the users in the other platforms. **What problems is Autotask solving and how is that benefiting you?** Autotask helps us easily assign tickets to techs and schedule times for issues, improving our PSA and ticketing system. ### 24. Effective integrations that improve the ticketing system **Rating:** 5.0/5.0 stars **Reviewed by:** Danessa P. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Autotask?** Integrations and their effectiveness within the ticketing system. **What do you dislike about Autotask?** I have no negative comments about the application. **What problems is Autotask solving and how is that benefiting you?** Effective attention has been given to the alert situations presented by the users. ### 25. A very comprehensive application for managing tickets and requests **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan L. | Analista, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2026 **What do you like best about Autotask?** It is a very comprehensive application for managing tickets, requests, and more. **What do you dislike about Autotask?** I don't have a bad experience with the app **What problems is Autotask solving and how is that benefiting you?** Allows for a centralized system of integration and attention to requirements ### 26. Critical to our Business **Rating:** 4.5/5.0 stars **Reviewed by:** Phil C. | Technical Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Autotask?** Smart Ticket Summary - Gives a summary of the ticket to save having go look through the entire history. Smart Resolution Summary - summarises actions taken and solutions provided. We have also started to use additioanl features such as To-do lists and actions. **What do you dislike about Autotask?** Projects needs some work in terms of functionality. I beleive this is in the roadmap for the end of this quarter. The entire product needs a facelift and the app needs some serious work. **What problems is Autotask solving and how is that benefiting you?** Allows us to manage customer support tickets, from their priority to them being escalted. Allows me to see if we are meeting SLAs and whether sutomers are exceeding their allocated contract time. ### 27. Customizable Dashboards Improve Efficiency, but HTML Limitations Hinder **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Autotask?** I love how Autotask serves as a comprehensive Professional Services Automation (PSA) tool that effectively helps in building and managing help desk tickets. The system’s ability to prioritize and assign tickets to technicians makes the workflow much more streamlined. I also appreciate its functionality for scheduling custom visits and calls, which aids in organizing services efficiently. The integration with data RMM and other tools enhances its utility, bringing additional troubleshooting information directly into the ticket management system. This integration ensures all data from various platforms is centralized, so I don’t have to access multiple systems to get a complete overview of all the tickets. The dashboards in Autotask are particularly impressive, with fully customizable features that allow me to adjust them according to our office needs. This customization aids in spotting critical or high-priority tickets immediately, creating alerts that enable technicians to respond to pressing issues as quickly as possible. The multi-language support and email integration capabilities further extend its usefulness, making it easier to manage tickets and communicate with clients. Overall, Autotask provides a highly integrated, flexible solution that enhances productivity and efficiency in ticket management. **What do you dislike about Autotask?** I find that the email ticket creation process in Autotask is quite problematic because it doesn't support HTML. This causes everything to come through as rich text, which complicates the formatting. URLs are rewritten, and tables are not formatted correctly when tickets are sent via email. This lack of HTML support is a major downside as it disrupts the clarity and organization of ticket information. **What problems is Autotask solving and how is that benefiting you?** I use Autotask to streamline ticket management by integrating tickets from various sources, prioritizing them, and scheduling necessary actions, improving team efficiency. ### 28. Powerful for Ticket Management, Needs Workflow Refinement **Rating:** 5.0/5.0 stars **Reviewed by:** David D. | Network Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** I really like how Autotask manages ticket workflow efficiently. The automations you can configure are particularly useful in routing ticketing, enhancing operational efficiency. Additionally, the introduction of new technologies, such as the Cooper bought technology, greatly assists in summarizing or rewording technician notes to make them more legible for end users, which I find really great. The system's ability to make these technical details more accessible and user-friendly really stands out. **What do you dislike about Autotask?** I find the project workflow in Autotask could use some updating to better align with our specific needs. Despite discussing this with Kaseya, it remains an area of concern. Additionally, my sales department is dissatisfied with how the opportunities feature functions, as it doesn't fully meet their needs. We are hoping for better guidance on its usage and improvements in managing and viewing opportunities across multiple resources. Moreover, the initial setup of Autotask was challenging due to its size and complexity, requiring a significant investment of time to establish a base configuration. **What problems is Autotask solving and how is that benefiting you?** I use Autotask for managing tickets and company records, helping streamline our workflow. It automates ticket routing and makes technician notes clearer for users, though product and sales opportunity management could be improved. ### 29. Essential PSA Tool with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Mike V. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Autotask?** I like that Autotask keeps information very organized and easy to access. I've been using it for a long time, and I think it's a great PSA. The initial setup was very easy, making it convenient to start using the system. **What do you dislike about Autotask?** It sometimes takes a lot of clicks to get to the information that I need to modify. **What problems is Autotask solving and how is that benefiting you?** Autotask holds all our ticketing data, time entries, and essential company information, keeping it organized and easy to access. ### 30. A 10/10 Experience Overall **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Autotask?** I like being able to create reports on the go, and to set up widgets that fit into my day-to-day routine. **What do you dislike about Autotask?** I’m still learning, so it can feel overwhelming at times. **What problems is Autotask solving and how is that benefiting you?** Na ### 31. i use this every single day to get through my day to day tasks. **Rating:** 4.5/5.0 stars **Reviewed by:** Tori M. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Autotask?** It’s okay. Feels outdated and overwhelming sometimes. **What do you dislike about Autotask?** Sometimes I feel like I have to click and enter a million different things to get a result. **What problems is Autotask solving and how is that benefiting you?** Making it easier to sort workflow. ### 32. Ease of use and integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Jestin W. | Project Team Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** Ease of Use The interface is intuitive once configured, making it easy for teams to adopt without steep training overhead. Dashboards, ticket queues, and project views are straightforward to navigate, and customizable widgets allow each user to prioritize information that matters most to their role. The workflow design reduces redundant clicks, helping staff get to the data they need quickly. While the depth of configuration options can feel overwhelming at first, once properly set up, the system supports a smooth daily experience. integrations are where it truly shines. The platform connects seamlessly with RMM tools, accounting software, CRM systems, and reporting solutions, ensuring that data flows across critical business applications without manual duplication. For MSPs, the ability to link monitoring, billing, and project management under one umbrella significantly improves efficiency and accuracy. The open API further enables custom connections, making it possible to tailor integrations to unique workflows. **What do you dislike about Autotask?** The project management module in Autotask often falls short compared to dedicated PM tools, with many users describing it as basic and clunky. While it covers the essentials, the interface feels outdated, navigation is unintuitive, and there’s a steep learning curve for new users. The feature set lacks the depth needed for managing complex projects, and updates can occasionally disrupt workflows or break custom widgets. Overall, it’s functional for convenience within the PSA, but not a strong stand-alone project management solution. **What problems is Autotask solving and how is that benefiting you?** Autotask is solving contract hour allocation helping us better capture revenue sources. ### 33. Easy to use and great support **Rating:** 4.5/5.0 stars **Reviewed by:** Josh R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Autotask?** There are tons of details that are very helpful when trying to solve customer issues. Customer service is always fast to respond and usually goes above and beyond to resolve my issues. **What do you dislike about Autotask?** So far so good and I don't have any complaints. **What problems is Autotask solving and how is that benefiting you?** Transitioning to Autotask was easy for us. It helps us deliver support quickly and accurately, which has made a real difference in how we respond to requests. ### 34. Complete and Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Erik J. | Partner / Technisch Directeur, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Autotask?** The completeness and ease of use are great. It’s really nice to have all the integrations in one place. **What do you dislike about Autotask?** The look and feel could use an upgrade. At times, it also feels a bit slow. **What problems is Autotask solving and how is that benefiting you?** The service quality has improved, and customer support is faster and more responsive. ### 35. Great Widgets and Dashboards **Rating:** 4.0/5.0 stars **Reviewed by:** Don D. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** Widgets and dashboards, although I would like more flexibility such as comparing two fields such as estimated and actual. **What do you dislike about Autotask?** Not real time. Can't see what techs are working on until they save an entry. No conditionally required fields, such as only required at Complete status. No definable warnings or forced acknowledgements. **What problems is Autotask solving and how is that benefiting you?** Good visibility into analytics. ### 36. Ideal for Automating Tasks with Some Usability Challenges **Rating:** 4.5/5.0 stars **Reviewed by:** Ricardo P. | Intake Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Autotask?** I enjoy using Autotask to manage my daily tasks as a supervisor in the legal department and to create email templates, which facilitates my workflow. Additionally, I find its interface interesting, which adds a positive aspect to the daily use of the tool. It also helps me generate my daily routines and create reports on metrics and leads generated, which is crucial for my responsibilities. A decisive factor that led us to switch to Autotask from Google Genesis was the automation it offers, which undoubtedly improves our operational efficiency. Although its initial setup can be a bit complicated for those without technological knowledge, the overall experience has been positive, so much so that I rated it a 9.5 in terms of likelihood of recommendation. **What do you dislike about Autotask?** Sometimes I get lost in the interface, which suggests it could be more intuitive. The learning curve seems to be difficult, making adaptation more complicated than necessary. Additionally, the initial setup was a bit complicated, especially if you don't have prior knowledge of technology. **What problems is Autotask solving and how is that benefiting you?** I use Autotask to manage my tasks, create email templates, generate daily reports of metrics and leads, and establish daily routines. Its automation and ability to integrate with other tools like Outlook and Google Calendar are key advantages. ### 37. Easy to Understand, Friendly and Simple to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Gwynbleidd 1. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2026 **What do you like best about Autotask?** Easy to understand and apply, and very friendly to use. **What do you dislike about Autotask?** The road to complete management is long. **What problems is Autotask solving and how is that benefiting you?** Synchronization of alerts across all tools. ### 38. Streamlines IT Management but Can Lag **Rating:** 4.5/5.0 stars **Reviewed by:** Eduardo F. | Consulate Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Autotask?** I appreciate how Autotask helps me organize and automate IT work by centralizing tickets, tracking time, managing projects, and simplifying billing processes, ensuring nothing gets lost and everything runs smoothly. I like the way it eliminates repetitive work and reduces human error, which saves a lot of time. I also value the scalability of the processes it provides. It's user-friendly and easy to set up, which facilitated the initial implementation for our team. **What do you dislike about Autotask?** I think that Autotask can sometimes be slow or clunky. Some pages load slowly, and switching between tickets, accounts, or devices can feel heavy. Additionally, it relies on older web technology, which contributes to its sluggish performance. The lack of client-side caching means that it reloads a lot of repetitive data, and the database queries could be optimized to improve the slow list views and searches. **What problems is Autotask solving and how is that benefiting you?** I use Autotask to organize and automate IT work by centralizing tickets, tracking time, managing projects, and simplifying billing, which helps eliminate repetitive tasks, reduces human error, saves time, and ensures smooth operations. ### 39. Easy Widget Organization That Streamlines Ticket Workflows **Rating:** 4.5/5.0 stars **Reviewed by:** Danny H. | Help Desk Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** I love how easy it is to organize and adjust widgets. It has really streamlined my ticket workflow and made handling tickets feel much smoother. **What do you dislike about Autotask?** To change certain settings or widgets, you sometimes have to dig around a bit to find the specific option you’re looking for. **What problems is Autotask solving and how is that benefiting you?** Autotask has improved our time management and provides better documentation for our tickets. ### 40. Great Ticket Linking and Customization, But Needs More Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Padraig C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2026 **What do you like best about Autotask?** Ticket System - Linking configuration items. Customisation. **What do you dislike about Autotask?** We use AutoTask through KaseyaOne and it generates far to many windows and tabs **What problems is Autotask solving and how is that benefiting you?** Ticket System / Helpdesk ### 41. Great Dashboards and Integrations, but Workflow Setup Takes Time **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Autotask?** I like the dashboards. They can give me a good overview about whats going on. The integration with other apps is also working really well. This makes autotask a good central place for ticketing. **What do you dislike about Autotask?** Setting up workflows feels really time consuming. I like workflows, only setting them up takes a lot of time. **What problems is Autotask solving and how is that benefiting you?** We use it mainly for ticketing. This gives our company an overview about what's going on and what's need to be done. I like the idea of contracts, only haven't had time to implement this. ### 42. Seamless Integration, Boosts Workflow Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Sindy P. | Transcriptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Autotask?** I appreciate how Autotask organizes tasks and projects effectively, making it easy to assign them clearly and track the process in real-time. The integration with other systems is a big plus, as it makes the entire workflow much smoother and more efficient, especially when working remotely. Autotask excels in maintaining organization, which has a significant positive impact on my work, enhancing efficiency and productivity. These aspects contribute to a seamless experience that I value highly. I am so satisfied with the functionalities that I rate my likelihood of recommending it to others a perfect 10. **What do you dislike about Autotask?** I find the interface of Autotask could be improved as it sometimes overlaps, which might make it challenging to navigate. Additionally, I believe the notifications could benefit from being more customizable to better fit individual preferences and workflows. I also noticed that while the setup was easy for someone with technological knowledge, there's still room for improvement to make it more accessible for those less familiar with tech. **What problems is Autotask solving and how is that benefiting you?** I use Autotask for organizing tasks, assigning them clearly, and tracking progress in real-time. The integration with other systems streamlines my workflow, making it more efficient, especially for remote work and managing tickets and projects. ### 43. All the Basics You Need with Room to Grow **Rating:** 4.0/5.0 stars **Reviewed by:** Paul M. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Autotask?** It has all the basics you need, and the expandibility for any future enhancement **What do you dislike about Autotask?** It's so sexy as a brick, don't choose it for the looks! **What problems is Autotask solving and how is that benefiting you?** Servicedesking, SLA's, Project management, Sales, CRM, Admin, invoicing, CMDB, reporting and many many more ### 44. Feature-Rich but Complex, A Central Tool for Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** I find Autotask really extensive with a lot of features buried in it. While it took a long time to learn, once I got the hang of the features, they proved to be very useful. It's not a simple program, but the depth of features is something I appreciate. **What do you dislike about Autotask?** The matching of computer systems that I'm managing in my RMM do not always match in Autotask. **What problems is Autotask solving and how is that benefiting you?** I use Autotask for ticketing and support, and it helps me keep track of tasks so I don't forget things. ### 45. Clear Contract Overview with Handy Ticket Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Ralf D. | Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Autotask?** It provides a clear overview of contracts and includes some nice features for ticket automation. **What do you dislike about Autotask?** Sometimes the GUI has a nineties vibe, and the tool doesn’t feel very fast. **What problems is Autotask solving and how is that benefiting you?** I use it for ticket resolution, project management, contract management, and planning. ### 46. User-Friendly Interface, Excellent for Ticket Management **Rating:** 5.0/5.0 stars **Reviewed by:** G K. | Help Desk Specialist **Reviewed Date:** November 06, 2025 **What do you like best about Autotask?** I really appreciate Autotask for its user-friendly interface and the structured view it offers, making it easy to navigate through its options. This makes the tool incredibly valuable for storing every kind of information, which is essential for efficient ticket management. I find it easy to search for tickets for follow-ups with customers and to check previous tickets, as it allows me quick access to information about what work has been completed in the past. The initial setup of Autotask was easy to learn and navigate, which significantly reduced the time needed to get accustomed to using it. Overall, my experience with Autotask has been extremely positive, so much so that I would recommend it with a perfect 10 out of 10 rating. **What do you dislike about Autotask?** Sometimes I experience low performance when using Autotask on AVD. **What problems is Autotask solving and how is that benefiting you?** I use Autotask for ticket management, storing data like customer contact info and internal notes. It has a user-friendly interface, structured view, and simplifies navigation, making it easy to track prior work and follow up with customers. ### 47. Autotask PSA as a Powerful Single Pane of Glass for Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** The biggest strength of Autotask PSA is that it gives us a single operational system that ties together tickets, contracts, time tracking, billing, projects, assets, and reporting. that “single pane of glass” approach is what makes it so powerful. **What do you dislike about Autotask?** it is so complex it requires a steep learning curve **What problems is Autotask solving and how is that benefiting you?** it helps us with SLAs ### 48. One stop platform for all your business needa **Rating:** 4.0/5.0 stars **Reviewed by:** Isabelle M. | Business Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** We’ve been using Autotask for many years, and we really appreciate how it continues to evolve with new features. The Cooper CoPilot AI has been especially valuable, providing tools that help us summarize customer tickets, create clearer timesheets, and write stronger resolutions. These improvements make our time more meaningful and productive. With its constant enhancements, Autotask ensures we stay current and aligned with industry best practices. **What do you dislike about Autotask?** It would be even more beneficial to have more frequent updates on the product roadmap so we can better align with our own planning. Additionally, if Cooper CoPilot AI could analyze all past tickets across customers, it would help us identify recurring issues, regardless of which customer is experiencing them. **What problems is Autotask solving and how is that benefiting you?** Autotask provides a seamless process from start to finish—handling everything from customer requests and quoting, through to project management, invoicing, and documentation. ### 49. Very well configurable – Automations and all system house tools on board **Rating:** 5.0/5.0 stars **Reviewed by:** Konstantin W. | Geschäftsführer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Autotask?** Automations, very well configurable, all tools necessary for a system house are included, integrations of other tools from Kaseya **What do you dislike about Autotask?** Autotask must be more adapted to the German market, integrate into an external dunning system, e.g., EasyBill. **What problems is Autotask solving and how is that benefiting you?** Saves a lot of time ### 50. Transformed Managed Services Invoicing—From 10 Days to Half a Day **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Autotask?** we've been using Autotask for six years and it has completely transformed our Managed services invoicing. Reducing the time spent on our monthly invoice run from 10 days to half a day. **What do you dislike about Autotask?** Reporting is clunky and the UI experience is way behind the rest our the Autotask experience **What problems is Autotask solving and how is that benefiting you?** Autotask has improved our visibility of information, previous data for tickets, sales and invoicing was in separate solutions with no integration or work flows ## Autotask Discussions - [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) - 2 comments, 1 upvote - [View Autotask pricing details and edition comparison](https://www.g2.com/products/autotask/reviews?login_required=true&page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+14%3A03%3A41+-0500&secure%5Bsession_id%5D=de4412e3-9bc3-4ea3-acd2-764010e1ee9c&secure%5Btoken%5D=31b267ea5ba15952a093055013bfcf0e64cf1dd9a4d400f3a3814dc9f71ac4b7&format=llm_user) ## Autotask Integrations - 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Client Portal **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management - Resource Allocation & Planning - Progress Tracking - Project Time Tracking - Project Management **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking - Time & Expense Tracking - Activity Tracking - Billable Items Tracking - Document Management - Multiple Projects **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Analytics** - Forecasting - Reporting - KPIs - Real-Time Reporting **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail **Administration** - Standard Integrations - Workflow - Access Management - Email Management - Workflow Management - Task Management - Portfolio Management - Calendar Management - Timesheet Management - Accounting Integration - Third-Party Integrations **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Generative AI** - AI Text Generation - AI Text Summarization - Proposal Generation - Generative AI **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance **Additional Functionality** - Activity Dashboard - Gantt/Timeline View - Quotes/Estimates - Collaboration Tools - Customizable Fields - CRM - AI Copilot - Customizable Reports - Performance Metrics - Access Controls/Permissions - Billing & Invoicing - Approval Process Control - Reporting & Statistics - Project Templates - Task Scheduling - Real-Time Data - Document Storage - Drag & Drop ## Top Autotask Alternatives - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - 4.0/5.0 (556 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,301 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,226 reviews)