--- title: Autotask Reviews meta_title: 'Autotask Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 632 reviews by the users' company size, role or industry to find out how Autotask works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 632 scale: '5' date_modified: '2026-08-12' parent_category: name: ERP url: https://www.g2.com/categories/erp --- # Autotask Reviews **Vendor:** Datto Inc. **Category:** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) **Average Rating:** 4.3/5.0 **Total Reviews:** 632 ## About Autotask Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value. Trusted by growing MSPs worldwide, Autotask helps teams deliver faster, more consistent service while maintaining clarity and control across every part of the business. ## Autotask Pros & Cons **What users like:** - Users value the **ease of use** of Autotask, enjoying its intuitive interface and accessible features for efficiency. (65 reviews) - Users value the **seamless integrations** of Autotask, ensuring efficient workflows and effective ticket management. (49 reviews) - Users appreciate the **smart summaries and user-friendly interface** of Autotask, enhancing efficient ticket management and workflow. (43 reviews) - Users appreciate the **automation features** of Autotask, which enhance efficiency and streamline daily operations. (30 reviews) - Users value the **easy integrations** of Autotask, enhancing their workflow and connectivity with other tools effectively. (24 reviews) - Users value the **efficiency** of Autotask, enabling faster ticket management and improved team collaboration for better client support. (24 reviews) - Customer Support (20 reviews) - Workflow Management (20 reviews) - Features (19 reviews) - Time Tracking (19 reviews) **What users dislike:** - Users find the **complex usability** of Autotask overwhelming, especially with the multitude of options and a dated interface. (24 reviews) - Users often find the **steep learning curve** adds complexity, making proper setup and understanding crucial for success. (18 reviews) - Users note the **missing features** in Autotask, particularly in project management and automation capabilities. (17 reviews) - Users find Autotask's **limited functionality** frustrating, noting the need for improvements in project workflows and integrations. (16 reviews) - Users find Autotask's interface **not user-friendly** , with an outdated layout and unintuitive navigation affecting usability. (16 reviews) - Users face a **steep learning curve** with Autotask, making initial navigation and customization challenging. (14 reviews) - Users find **ticketing issues** challenging, with difficulties in searching and inadequate options in the drop-down menu. (14 reviews) - Outdated Interface (13 reviews) - Poor Design (13 reviews) - Clunky Interface (11 reviews) ## Autotask Reviews ### 1. Autotask: Highly Capable Ticket, Project, and Billing Management Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Russel M. | Network Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Autotask?** This is a highly capable ticket management platform with the capacity to track the assets which originate those tickets, provide history, bill labor using a variety of specified criteria, include expenses, and a whole lot more. Even if you get nothing else from Kaseya, Autotask is the go-to for managing tickets, projects, contracts, quotes, and billing. Pretty much any way you need to use it, for any purpose, it's up to the task. **What do you dislike about Autotask?** This is a powerful product, and that means complexity. Anyone who tells you that "powerful" and "complex" don't walk hand-in-hand is trying to sell you something that likely won't meet your needs. With that in mind, the power of this platform will give you an indication of just how much you're going to need to understand to make it work properly. If you don't take the time to fully understand and set the product up properly, and this will require quite a bit of that time, you're going to dislike the result. The faster you get into it and "just start using it," the faster you're going to make a mess that will take several times as long as it should to sort out and correct. Paid onboarding/setup services are available. If you don't have a lot of tolerance for reading documentation, watching technical videos, or you don't have a truly firm grasp of your organization's workflows (to include finance, if you'll be billing with this product), then you'll definitely want to task someone else with doing this for you, and Kaseya offer services with a price tag commensurate with the amount of work you don't want to do. **What problems is Autotask solving and how is that benefiting you?** Autotask manages the records of every system we touch, for any reason, along with billing and internal time tracking. It gives incredible flexibility, and provides scripted automations to which you can add to assist with your own workflows. ### 2. Best PSA in the game **Rating:** 4.0/5.0 stars **Reviewed by:** Justin G. | Managed Services Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** Autotask has been an excellent solution for our business. It brings everything we need into one platform—ticketing, project management, time tracking, and reporting—which helps us stay organized and efficient. The interface is clean and intuitive, and once you get used to it, it really streamlines day-to-day operations **What do you dislike about Autotask?** Live report designer requires a PHD to use. The fact that support won’t help with reports tells you how awful it is. It’s so hard to create a report YOU won’t even support it. **What problems is Autotask solving and how is that benefiting you?** Ticketing mainly. ### 3. Ease of use and integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Jestin W. | Project Team Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** Ease of Use The interface is intuitive once configured, making it easy for teams to adopt without steep training overhead. Dashboards, ticket queues, and project views are straightforward to navigate, and customizable widgets allow each user to prioritize information that matters most to their role. The workflow design reduces redundant clicks, helping staff get to the data they need quickly. While the depth of configuration options can feel overwhelming at first, once properly set up, the system supports a smooth daily experience. integrations are where it truly shines. The platform connects seamlessly with RMM tools, accounting software, CRM systems, and reporting solutions, ensuring that data flows across critical business applications without manual duplication. For MSPs, the ability to link monitoring, billing, and project management under one umbrella significantly improves efficiency and accuracy. The open API further enables custom connections, making it possible to tailor integrations to unique workflows. **What do you dislike about Autotask?** The project management module in Autotask often falls short compared to dedicated PM tools, with many users describing it as basic and clunky. While it covers the essentials, the interface feels outdated, navigation is unintuitive, and there’s a steep learning curve for new users. The feature set lacks the depth needed for managing complex projects, and updates can occasionally disrupt workflows or break custom widgets. Overall, it’s functional for convenience within the PSA, but not a strong stand-alone project management solution. **What problems is Autotask solving and how is that benefiting you?** Autotask is solving contract hour allocation helping us better capture revenue sources. ### 4. Autotask Boosts Efficiency for MSPs, But Has a Steep Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Phillip P. | Cyber Security Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Autotask?** As our main ticketing system Autotask has been an great help. It makes the entire ticketing experience much easier and clearer. It has great integrations with RMM and documentation so it helps a huge amount for MSPs. The Cooper Copilot AI is also amazing at simplifying and saving time for our techs. Amazing Customer support team, always willing to lend a hand **What do you dislike about Autotask?** Very hard to learn everything that's available, there's either a lot to go through or it's complex. The UI is a bit dated and could use an update **What problems is Autotask solving and how is that benefiting you?** As an MSP, a ticket system is essential. Autotask makes this much simpler and easier. This translates into better efficiency from our techs ### 5. Autotask PSA Review **Rating:** 5.0/5.0 stars **Reviewed by:** Bernd R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Autotask?** The biggest advantage of Kaseya is its deep integrations. Every feature is designed to be fully connected, so the platform covers essentially everything you would want from a PSA in one place. We use it everyday and could not live without it. **What do you dislike about Autotask?** Sometimes the speed is slow and the mutlitude of options is somehow overwhelming. **What problems is Autotask solving and how is that benefiting you?** Scattered workflows across email, Excel, and different tools → everything consolidated in one PSA. Lack of visibility into technician workload and project progress → centralized dashboards and reporting. Time leakage (work done but not billed) → automated time tracking and contract alignment. Customer communication slipping through the cracks → structured ticketing, SLAs, and client portal. Messy billing cycles → automated invoicing linked to contracts and services, though we are using another system Benefit: Efficiency: fewer manual processes, less double entry. Transparency: management and customers see the same data, boosting trust. Profitability: better capture of billable hours and cleaner invoicing. Control: real-time visibility into service delivery, workloads, and escalations. Scalability: processes that work with 20 clients still work with 200. Autotask turns chaos into a system — so you can focus on delivering service, not chasing tickets or invoices ### 6. Review of Datto Autotask PSA **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Autotask?** Datto Autotask is a cloud Professional Services Automation (PSA) platform. It integrates activity like ticketing, billing, project management and CRM into a single platform, maximizing efficiency and reducing tool sprawl. Its automation features streamline repetitive tasks, and real-time reporting and dashboards facilitate data-driven decision-making. The platform integrates effortlessly with other products, offers accurate time tracking and billing, and facilitates remote work through its cloud-based accessibility. Also, it is simple to scale with business growth and the RMM extension is a powerful tool for end-user support. **What do you dislike about Autotask?** The Autotask interface is somewhat outdated and less intuitive than more modern platforms, which means that it might lead to the requirement for a steeper learning curve on the part of first-time users. There are customization options, but these can be made complicated and technical at times to use correctly. Additionally, the reporting functionalities, while strong, are not always user-friendly and may require extra work to gain the desired insights. Integration with non-Datto solutions may be difficult. Lastly, the price model is quite high, relative to other available PSA software. **What problems is Autotask solving and how is that benefiting you?** Datto Autotask helps us with automating and managing a variety of key processes. It helps in service desk management by effectively handling internal and external support tickets, as well as incidents and service requests. It also handles project management to allow our support teams to organize, track, and deliver projects on time. Besides, it also provides real-time reporting to facilitate more effective decision-making. Overall, it automates and consolidates workflows to improve operational effectiveness, profitability, and service delivery. ### 7. Best PSA as of now **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2025 **What do you like best about Autotask?** Unified Platform: It combines ticketing, project management, billing, CRM, and reporting in one place—reducing the need for multiple tools. Automation: Automates workflows, ticket routing, and billing, which saves time and reduces manual errors. Real-Time Dashboards: Offers customizable dashboards and reports that give clear visibility into business performance. Strong Integration: Works well with other tools like Datto RMM, Microsoft 365, and QuickBooks, making it easy to sync data across platforms. Mobile Access: The mobile app allows technicians to manage tickets and log time on the go. **What do you dislike about Autotask?** Steep Learning Curve: The interface can be complex for new users, requiring time and training to master. Customization Limitations: Some users feel limited in how much they can customize workflows, forms, or reports without advanced knowledge. Performance Issues: Occasionally, users report slow load times or lag, especially with large datasets or during peak usage. **What problems is Autotask solving and how is that benefiting you?** Disorganized Service Management Problem: Managing tickets, projects, and client requests across multiple tools leads to inefficiencies. Solution: Autotask centralizes everything—tickets, SLAs, time tracking, and communication—in one platform. Manual Billing and Time Tracking Problem: Logging time and generating invoices manually is error-prone and time-consuming. Solution: Autotask automates time tracking and billing, ensuring accurate and timely invoicing. Lack of Visibility into Business Performance Problem: Without real-time data, it's hard to make informed decisions. Solution: Dashboards and reports provide insights into KPIs, technician performance, and profitability. ### 8. Streamlined Ticketing and Centralized Alerts Make Work Easier **Rating:** 4.0/5.0 stars **Reviewed by:** Alton Adams A. | Information Security Technician, Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Autotask?** It makes the entire ticketing experience easier and clear. Lumen is an MSSP and it helps centralize alot of the alerts. **What do you dislike about Autotask?** It looks like it may take a while to learn and understand the platform. **What problems is Autotask solving and how is that benefiting you?** Autotask stores both ticketing and configuration information, which enables us to monitor business metrics and assess our performance effectively. ### 9. Autotask MSP User **Rating:** 5.0/5.0 stars **Reviewed by:** Randy S. | VP, Commercial Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** Does everything an MSP needs to track activity and bill customers. **What do you dislike about Autotask?** Little hard to get going, mainly because there is a ton of features. **What problems is Autotask solving and how is that benefiting you?** Tracks activity and accurately bills customers. ### 10. Robust Integrations and Automation Streamline IT and Project Management **Rating:** 5.0/5.0 stars **Reviewed by:** Sapan T. | Armed driver, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Autotask?** robust integration capabilities, comprehensive feature set, and powerful automation that streamline IT service management, project management, and invoicing **What do you dislike about Autotask?** complexity, steep learning curve, and unintuitive interface, which can make it difficult to navigate and customize **What problems is Autotask solving and how is that benefiting you?** managing various business operations from a centralized location ### 11. Autotask has transformed how we do business **Rating:** 5.0/5.0 stars **Reviewed by:** Warren S. | Chief Technology Officer / Programme Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2024 **What do you like best about Autotask?** Ability to quickly and accurately bill. Ability to search previous issues to find a solution **What do you dislike about Autotask?** I think that we should be allowed to license their AI tools per user and not per Tennant. It makes them unaffordable **What problems is Autotask solving and how is that benefiting you?** Management of tickets. Visibility of what each team member is doing. Convert ticket feedback into billing information. ### 12. Great for small MSP **Rating:** 5.0/5.0 stars **Reviewed by:** Sam V. | Member, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** The product is mature and developed well with continual improvement. **What do you dislike about Autotask?** It's a little tough to understand alot of the features. **What problems is Autotask solving and how is that benefiting you?** Ticket tracking, invoicing ### 13. too confusing **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** i can choose what i want to show/hide, i can separate tickets out into different categories **What do you dislike about Autotask?** way too many ways to do the same task, way too many possibilities (overwhelming) but can't do basic tasks that we need (ex: forwarding tickets/emails to other emails), too many steps to complete a task **What problems is Autotask solving and how is that benefiting you?** tracking tickets, widgets help. ### 14. Auto task is for people who want efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** The best thing about auto task is that we can integrate time logs with billing **What do you dislike about Autotask?** It can get cluttered very easily , and therefore can take some time to clean up. **What problems is Autotask solving and how is that benefiting you?** It is helping me organize my time to what’s most important. ### 15. Autotask is great **Rating:** 4.5/5.0 stars **Reviewed by:** Samuel K. | Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Autotask?** The "Click-a-bility" of everything, and the widgets **What do you dislike about Autotask?** sometimes it can just feel slow to do some stuff, ie close tickets manually etc... very minor. the larger icons took some time to get used to the lack of colour customisability **What problems is Autotask solving and how is that benefiting you?** Managing and billing tickets ### 16. Easy to use ticketing system. **Rating:** 5.0/5.0 stars **Reviewed by:** Daron M. | Customer Support Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Autotask?** Autmatic assignment of priority to the tickets. Filtered alerts show everything from critical to informational. **What do you dislike about Autotask?** Too many pages to click on to get the complete picture. Different functions do not seem intuitive. **What problems is Autotask solving and how is that benefiting you?** Tracking the progress of alerts and the remediation. ### 17. Poor design and confusing interface **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Autotask?** Holds all the information you need for customer support tickets. It is no difficult to implement. I use the application everyday for work. it has lots of features. **What do you dislike about Autotask?** Autotask has undergone a update recently that has made the interface no easy to use. it has information in place that do not make sense and has many confusing menues and drop downs. **What problems is Autotask solving and how is that benefiting you?** Auto task is our ticketing system. it is what we use to create and store tickets. ### 18. Auto Task: Revving Up Your Workflow or Stuck in Neutral? **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Onboarding Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Autotask?** I prefer using Auto Task over our old ticket system because, despite the initial learning curve, it offers many new and engaging features that significantly improve my workflow. **What do you dislike about Autotask?** I found the learning curve to be quite steep, and customizing the dashboard felt more like a trial-and-error process, as the options weren't as intuitive or flexible as I had hoped. **What problems is Autotask solving and how is that benefiting you?** It automates several routine tasks such as ticket assignment, workflows, and follow-ups, reducing manual input. This automation saves me time on administrative tasks, enabling me to focus on more strategic work. ## Autotask Discussions - [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) - 2 comments, 1 upvote - [View Autotask pricing details and edition comparison](https://www.g2.com/products/autotask/reviews?filters%5Bsentiment_snippet%5D=1767886&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+20%3A41%3A02+-0500&secure%5Bsession_id%5D=af44d56a-29b6-45f5-aac4-122280dd243c&secure%5Btoken%5D=ca796e5d6a69cd2204e0017751e37bd5c69125616c6d99ba89731759ba0d00a2&format=llm_user) ## Autotask Integrations - [Accelo](https://www.g2.com/products/accelo/reviews) - [Adaxes](https://www.g2.com/products/adaxes/reviews) - [Addigy](https://www.g2.com/products/addigy/reviews) - [Auvik](https://www.g2.com/products/auvik-networks/reviews) - [Barracuda Backup](https://www.g2.com/products/barracuda-backup/reviews) - 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Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management - Resource Allocation & Planning - Progress Tracking - Project Time Tracking - Project Management **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking - Time & Expense Tracking - Activity Tracking - Billable Items Tracking - Document Management - Multiple Projects **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Analytics** - Forecasting - Reporting - KPIs - Real-Time Reporting **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail **Administration** - Standard Integrations - Workflow - Access Management - Email Management - Workflow Management - Task Management - Portfolio Management - Calendar Management - Timesheet Management - Accounting Integration - Third-Party Integrations **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Generative AI** - AI Text Generation - AI Text Summarization - Proposal Generation - Generative AI **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance **Additional Functionality** - Activity Dashboard - Gantt/Timeline View - Quotes/Estimates - Collaboration Tools - Customizable Fields - CRM - AI Copilot - Customizable Reports - Performance Metrics - Access Controls/Permissions - Billing & Invoicing - Approval Process Control - Reporting & Statistics - Project Templates - Task Scheduling - Real-Time Data - Document Storage - Drag & Drop ## Top Autotask Alternatives - 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