RA

Rasha A.

Mid-Market (51-1000 emp.)

1/18/2018

"The best ticketing tool"

4.5/5

What do you like best about Autotask?

I like its concentration on ticketing and project management, I like the new UI, and I like that it is now shows the full ticket's content instead of loading on each scroll down, also I like that it always shows my tickets and tasks due in specific day or period, also it allows me control projects and assign tasks very easily, also it has a very rich API that we always use to integrate with our internal systems, also it helps me a lot by sending me a specific reports automatically in regular basis (Daily, weekly and monthly), also user defined fields helped me a lot to add specific fields related to our business. Review collected by and hosted on G2.com.

What do you dislike about Autotask?

I don't like that it didn't refresh itself automatically as I should refresh my dashboard each time to make sure that there is no new tasks or tickets assigned to me. Review collected by and hosted on G2.com.

What problems is Autotask solving and how is that benefiting you?

Daily ticketing and project management Review collected by and hosted on G2.com.

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Rating Updated (1/29/2018)
Validated ReviewerIncentivizedSource: G2 invite

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4.3 out of 5 · Verified reviews from real users

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