Being able to segment different types of systems via groups, policies, and being able to upload installers to customize software install is very convenient. Removal of software via different set of customizable commands helps as well. All of our systems are on Automox, updated reguarly on a set schedule. Agent install are easy and straightforward, and Automox has responsive customer support. Review collected by and hosted on G2.com.

For certain update item, Automox seems to be pushing software which fails, then reboots the system on its set schedule if policy is set that way which could irritate some users. Being able to selectively "mark off" some updates from within Automox console could be a nice feature request for future. Review collected by and hosted on G2.com.

We've used Automox for around 2 years now and we like the simplicity in how to create policies, and some of the more granular control around when devices patch. We have complex maintenance schedules that shift month-to-month, so being able to set a 3rd Wednesday rather than a fixed date works well for us.

Getting up and running and was fairly simple and straightforward, with us only needing to deploy agents and connect them up to the Automox cloud. Automox caters for proxying only the Automox traffic rather than having system wide proxies which works well for us in a predominantly server environment. Review collected by and hosted on G2.com.

Over the past 6 to 8 months we've seen a significant degradation in performance and reliability with the product. Frequent outages of the console, delays in policies processing, or patching policies not processing at all. Sometimes this happens multiple times per week and is really disappointing and has dented our confidence in the product.

There have been automatic updates to the agents on at least two occasions which changed some behaviour about how it works, which has severely impacted us and our infrastructure operationally.

We only have standard support but we've struggled to get down to root cause on a number of issues, or we see issues being UK based and the support team being (Mountain time?) online much later in the working day for us. Review collected by and hosted on G2.com.

Automox immediately helped our lackluster patching and updating policies and procedures. Previously we "hoped" we were patched or updated. Only to find out when looking at the server or laptop the updates were not applied. With Automox we are are 100% certain the patches are applied. this helps us know our environment is consistent across the board. Software deployment is great as well. It is very easy to setup applications for deployment. This has sped up deployment and makes us more secure as end users do not need local admin rights anymore. Implementation was fast we were up and running in a few short hours. Review collected by and hosted on G2.com.

We are a little disapointed in the remote control tools. We are working with Automox on the issues to see if there are ways to improve our experience. It is a little clunky and does not aleays connect. We are troubleshooting to see if it is something with our systems or with Automox. We are using our previous tool until we are able to get Automox to work better for us. Review collected by and hosted on G2.com.

My favorite thing would be the simplicity to navigate and understand the data. Although I am the primary admin foe the Automox platform at our company, I can rest esier knowing that any other admin on my team can go in and easily see what we have going on and easily troubleshoot any issues. Review collected by and hosted on G2.com.

I wish the remote sessions were more robust in the features it offered. It would be nice to be able to disable client controls or even a curtain maintenance mode. Review collected by and hosted on G2.com.

Ability to roll out automatic weekly scheduled patches.

Ability to remotely connect to people's machines.

I also really like the endpoint management system and the web UI, I find it very easy to use.

I am a frequent user, I like to use Automox everyday simply to check patches and also to remote onto devices.

Very easy to implement for my organisation which has a size of 150 people.

Great Customer Support. Review collected by and hosted on G2.com.

The multi-factor authentication seems to disconnect at times, this could be due to connection issues, this is something that can be improved.

Integration with Mac users could be improved and enhanced. Review collected by and hosted on G2.com.

Love that we can not only use it for remote connection to machines but also we use it for patching, vulnerability scans, software patches, software installs. With the modules that they offer being all user based it opens the door to the market for usability. We use it everyday for anything and everything. Anytime we have needed assistance from the support team they are right there on the ball to get us helped out. Implenetation and integration in the network was super fast and easy and training that they offer to admins is very very handy. Top notch service and reliability. Review collected by and hosted on G2.com.

Not much to say that I dislike. They schedule updates in a manner that is conveinent for you and its rarely been down. One time in the now 2 years we have had it in place and only for about 2 hours. Review collected by and hosted on G2.com.

Automox is a really good patching tool and if you give it a bit of time to setup you can achieve quite alot of configurations and solutions for your company.

I would even say its so easy to use you most likely wont need to call customer support but even if you did they are more then happy to give you a tour again.

we used it everyday for all of our windows servers for a full year without any kind of misshaps. Review collected by and hosted on G2.com.

The logon time is way to short, its a bit frustrating when you are having alot stuff open at the time and you intend to back in quickly to check something but you need to manually log in again.

Automox should seperate OS patching and security patching and 3rd party software patching into different categories in the software section instead of having one big one instead.

A uninstall flag on your agent exe would be appreciated Review collected by and hosted on G2.com.

It allows quick access to remoting in to computers and provides an assortment of worklets that can help with patching. Review collected by and hosted on G2.com.

There are times where the service for the agent has stopped and we are unable to access it without starting the service again. Review collected by and hosted on G2.com.

I love the ability for us to push out specific software to groups on computers quickly and without interruption. For example; say a group of users needs have a new version of a specific software updated. Instead of our helpdesk going around to each user and installing it on their computer, we can run a worklet and silently install this remotely. Worklets also allow us to see an "activity log" for our policies, this will return the results of powershell scripts that were run on specific devices, so we can comfirm if the script worked, or if there were errors and troubleshoot from there. Review collected by and hosted on G2.com.

I think it would be better if there was some more tutorials and help located near where you create worklets, because this would save time because when I'm not sure how to make a policy to do what I specified, I need to go online and do some research and this can take awhile.

Possibly automox could have some prompts like "I want to create a worklet that does... [Generic IT Task] and help the user costume a worklet based on already available powershell scripts. Review collected by and hosted on G2.com.

Automox is incredibly easy to use, with a smooth implementation process that had us up and running quickly. The platform offers a wide range of features that cover all our patch management needs, from automating updates to monitoring system health across multiple platforms. We use Automox frequently to ensure our systems stay secure, and the intuitive interface makes it simple for both IT and non-IT staff to manage. The integration with our existing infrastructure was seamless, requiring minimal setup. Additionally, the customer support has been very responsive and helpful when we've needed assistance. Review collected by and hosted on G2.com.

The only downside is that Automox does not support older, obsolete operating systems. It would be great to have compatibility for legacy systems, as upgrading all OS versions isn't always possible right away. However, for modern environments, it performs flawlessly and has greatly improved our patch management processes. Review collected by and hosted on G2.com.