[ Automat... Reviews ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) [ Automat... Reviews ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) # Automation Anywhere Agentic Process Automation Features ##### ## Application Design (5) UI Code Extending Gives users the ability to edit or write custom HTML, Javascript or CSS code. Programming Code Extending Allows users to edit or write custom code with programming languages. Customized Branding Provides tools for inserting brand logos, colors, quotes, and other proprietary content. Application Templates Provides base-level application templates to build atop and which users can customize for specifc users and actions. Workflows Allows the creation ofpage sequences, forms, and libraries for users navigating the application. Show More ##### ## Data Control (3) Data Migration Lets users add data from existing sources when creating the initial application or changing data sources. Data Synchronization Continuously updates data as users or external data sources are edited. Data Security Encrypts or provides some form of firewall to prevent external parties from accessing sensitive data. Show More ##### ## Publishing (3) Application Deployment Releases the application for access on desktop or mobile devices. Platform Compatability Lets users build cross-platform applications or provide specific templates for different device types. Lifecycle Management Provides ability to manage application and maintenance from build, throughout the release, and until it's deactivation. Show More ##### ## Administration (3) Change Management Tools to track and implement required IT changes in a system. Asset Management Tools to organize and manage all IT assets within an organization. Reports & Analytics A means to view and analyze a large amount of data in order to gain business insights. Show More ##### ## Service Desk (3) Help Desk A place for users to submit tickets when they require IT help. Incident Reports Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur. Process Workflow The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met. Show More ##### ## Automation Building (6) Visual Editor Provides a visual editor to easily create automation models. Workflow Recording Offers the ability to record processes performed by humans to be recreated by bots. Pre-Built Templates Provides templates for workflows and processes for easier automation creation. Custom Automation Allows developers to code custom automations. Collaboration Offers users the ability to reuse process automations and communicate with other team members around automation building. Ease of Bot Creation Allows non-technical users to create bots in an easy, intuitive manner. Show More ##### ## Bot Management & Execution (6) Bot Scheduling Equips administrators with the ability to schedule bot deployments in advance or on a consistent, regulated cadence. Attended Automation Automates processes that supplement human action, often requiring human intervention and collaboration. Unattended Automation Automates processes completely without the need for human intervention. Bot Performance Analytics Allows users to analyze the performance of bots via dashboards. Data and Product Security Insures data remains secure and compliant with industry standards. Scalability Able to support large deployments. Show More ##### ## Platform Basics (3) Reporting Provides analytics tools that reveal important business metrics and track progress. Management Helps manage users and allows administratives to restrict user access Monitoring Allows users to monitor potential outages, breaches, and security issues within the platform Show More ##### ## Platform Data (4) Dashboard Has a centralized dashboard for users to interact with License Information Provides Office 365 licensing information, such as user access information and license expiration information Storage Insights Provides granular reporting into the amount of storage available within Office 365 Alerts and Notifications Offers personalized notifications and alerts when security issues arise Show More ##### ## Platform Additional Functionality (3) Cloud Provides a cloud based version of the platform Security and Authentication Lets administraters set specific authentification methods and password strength requirements Bulk User Management Allows bulk changes related to licenses, user permissions, and group configurations Show More ##### ## Functionality (5) Ticketing System Provides a service desk for users to submit tickets for IT-related issues. Performance Logging Tracks action-by-action asset performance with machine- or human-readable logs. Alerting Creates alerts when tracked assets encounter errors or performance issues. Automation Automates repetitive tasks associated with IT service operations and maintenance. Resource Auto-Scaling Scales infrastructure resources automatically to meet capacity or computational demands Show More ##### ## Management (17) Reporting Provides graphics, dashboards, and general reporting around IT service, assets, and incidents. Administration Console Provides administrative tools for routine maintenance, upkeep, and tracking. Access Management Gives administrators control over user privileges and accessibility for IT assets. Asset Management Gives administrators control over hardware and software resource allocation and tracking. Policy Dictation Controls policies and configurations across business applications and hardware. Pay by Usage Services are offered under a pay-as-you-go or utilization-based purchase model. Usage Tracking Track a business' IaaS usage statistics through dashboards, metrics, and reporting. Performance Tracking Track a business' IaaS performance statistics through dashboards, metrics, and reporting. Hierarchy Management Captures and manages data hierarchy and definitions. Reference Data Management Helps integrate external and internal reference data such as industry codes, entity identifiers, country codes etc used to categorize information across systems. Data Lineage Helps understand the origination and route of data along with the transformations happening across various domains. Metadata Management Provides context and information for data assets stored across domains and ensures adherence to established policies and processes. Digital Experience Score Measure, manage and act on the key drivers of your digital employee experience, Alerts Alert on easily configurable events over email to multiple parties. Budget Analysis Provides information related to unnecessary spending and unused resources relating to employee technologies. Remediation Provides prebuilt scripts and configurable solutions which allow IT to remediate issues. Optimization Gives clear guidance on what issues to prioritize, based on experience impact. Show More ##### ## Knowledge Pages (6) Templates Provides pre-made templates for wiki pages and knowledge articles. In-Content Feedback Allows users to leave feedback within a wiki page or knowledge article. Versioning and Version History Allows users to see version history and return to previous versions of wiki pages. Decision Trees Displays knowledge articles to be arranged in a decision tree. Duplicate Detection Detects any creation of already existing knowledge pages and alerts user Content Editor Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio Show More ##### ## Knowledge Dissemination (9) Page Analytics Provides data on wiki page and knowledge article use. Permissions Allows administrators to provide permissions and gate pieces of content based on role. Knowledge Sharing Offers additional tools that facilitate knowledge sharing and collaboration. Notifications Notifies users when changes occur. Advanced Search Offers AI-based search capabilities Browser Extension Allows users to capture knowledge from the web Organization Allows knowledge pages to be organized into sections and subsections as needed Other Integrations Integrated with other tools to faciliate the sharing of information Knowledge Integrations Integrates with other knowledge repositories in the business Show More ##### ## Infrastructure Provision (8) Public Cloud Provides public cloud capabilities. Private Cloud Provides private cloud capabilities. Hybrid Cloud Provides hybrid cloud capabilities. Bare Metal Provides bare metal servers. High-Performance Computing (HPC) Provides high-performance computing (HPC) capabilities. Virtual Machines (VMs) Provides virtual machines (VMs). Edge Computing Provides edge computing capabilities. Virtual Networks Provides virtual networking capabilities. Show More ##### ## Intelligent Automation (3) OCR Provides OCR capabilities in order to recognize text in documents and applications. Machine Learning Allows for intelligent automation whereby the bot can imitate human behavior by learning from behavioral patterns. NLP Provides NLP capabilities in order to understand text in documents and applications. Show More ##### ## Functionality (4) Multi-Domain Centralizes the management of multiple domains of master data which includes product, customer, vendor, asset, location and pricing. Match & Merge Matches master data records and merges them into a single accurate record across source systems. Relationship Mapping Shows relationships between records and entries, defined in a repository model. User Interface Provides a simple customizable design environment to develop custom UIs using simple drag and drop actions. Show More ##### ## Security (4) Data Governance Encompasses of policies, principles and qualities to promote access to accurate and certified master data. Data Masking Helps mask or hide critical information to prevent unauthorized access. Compliance Standards Assures the user that the system complies with industry regulations like GDPR. Data Encryption Ensures that all data processed is encrypted for security. Show More ##### ## Process Management (4) Process Library Provides users with a repository for process maps and documentation. Collaboration Allows for collaborative authoring of process documents. Integrations Provides various connectors and integrations to business applications and data sources. Execution Management Gives users the ability to analyze processes, find bottlenecks and identify the gaps between how things should be and how they really are. Show More ##### ## Process Analysis (3) Real-Time Process Analysis Allows users to conduct real-time process analysis, as opposed to just historical analysis. Process Notation Gives process notation capabilities. Process Mapping Provides tools for defining what a business entity does, who is responsible, to what standard a business process should be completed. Show More ##### ## Automation (2) RPA Integration Integrates with RPA technology, either natively or via 3rd-party integrations. Application Development Allow customers, partners and third-party developers to create applications on top of business processes. Show More ##### ## Experience (2) Telemetry Collection Deploys an agent directly to the employee endpoint and measure real-time end-user experience from that vantage point. Feedback Allows for the collection of feedback (e.g. push notifications and surveys) to collect feedback from employees. Show More ##### ## Performance (5) Troubleshooting Enables troubleshooting across devices, applications, virtualization, and networks, to identify the likely root causes of issues. Uptime Monitoring Generates alerts for whenever a website or application goes down, experiences an error, makes a major change, or other events. Performance Monitoring Provides tools to track and measure application or website performance. Issue Tracking Track problems and manage resolutions related to end-user experience issues. Resource Monitoring Tracks infrastructure resource needs and alerts administrators or automatically scales usage to minimize waste. Show More ##### ## Platform (7) Omnichannel Allows inflow of requests through various digital channels such as email, social media, etc. Mobile Access Allows users to access the software using mobile devices. Queue Management Provides queue management in case of increase in case/call inflow. Call Routing Allows distribution of incoming calls to agents. Call Back Allows users to request a call back. IVR Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system. Automatic Call Distribution Allows automatic distribution of incoming calls to the agents. Show More ##### ## Workforce Management (2) Call Monitoring Allow managers/supervisors to monitor calls for quality assurance purposes. Performance Evaluation Allows managers/supervisors to evaluate the performance of agents. Show More ##### ## Administrative (2) Call Recording Allows supervisors/managers to record and review telephone conversations of agents. Reporting & Dashboards Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. Show More ##### ## Generative AI (2) AI Text-to-Speech Simulates human-like speech from text inputs. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Data Capture (2) Multi-format Support Allows the user to process documents in various formats such as PDF, DOCX, and JPEG. OCR Capabilities Gives user the ability to convert different types of documents into machine-readable text using Optical Character Recognition (OCR). Show More ##### ## Data Extraction (2) Entity Recognition Enables the user to identify and extract specific entities like names, dates, and addresses from documents. Text Classification Gives user the ability to categorize sections of text within the document based on preset criteria. Show More ##### ## Data Validation (1) Accuracy Checking Provides the user with the capability to validate the extracted data for accuracy. Show More ##### ## Workflow Automation (2) Batch Processing Enables the user to process multiple documents in a single batch operation. Process Integration Gives user the ability to connect to automation technology, such as robotic process automation (RPA). Show More ##### ## Document Management (2) Search Functionality Enables users to search through the content of processed documents easily. Version Control Allows the user to track changes and manage different versions of a document. Show More ##### ## Machine Learning (1) Custom Model Training Gives user the ability to train custom machine learning models for specific data extraction tasks. Show More ##### ## Natural Language Processing (1) Sentiment Analysis Provides the user with the ability to analyze the sentiment expressed in the textual content of the document. Show More ##### ## Semantic Analysis (1) Contextual Understanding Allows the system to understand the context of words and phrases for better data extraction and classification. Show More ##### ## Data Integration (1) API Support Provides the user with the ability to integrate the IDP system into other applications through APIs. Show More ##### ## Integration - Machine Learning (1) Integration Supports integration with multiple data sources for seamless data input. Show More ##### ## Learning - Machine Learning (3) Training Data Enhances output accuracy and speed through efficient ingestion and processing of training data. Actionable Insights Generates actionable insights by applying learned patterns to key issues. Algorithm Continuously improves and adapts to new data using specified algorithms. Show More ##### ## Customization - AI Agent Builders (3) Natural Language Configuration Supports configuration using natural language instructions. Tone Customization Allows users to customize the tone of agent. Security Guardrails Enables definition of clear security guardrails for agent actions. Show More ##### ## Functionality - AI Agent Builders (4) Omni-channel Support Provides support across web, mobile, messaging apps, and other channels. Agent Branding Allows customization of agent branding, including visual appearance and conversational style. Proactive Response Capabilities Equips agents with proactive response capabilities based on predefined triggers. Seamless Human Escalation Facilitates seamless escalation to human employees for complex issues. Show More ##### ## Data and Analytics - AI Agent Builders (3) Analytics & Reporting Provides analytics and reporting on agent performance and interactions. Contextual Awareness Offers agents the ability to maintain contextual awareness across interactions. Data Privacy Compliance Ensures compliance with data privacy and governance requirements. Show More ##### ## Integration - AI Agent Builders (4) Workflow Automation Automates workflows and actions based on agent responses. API Usage Allows the use of APIs for advanced agent configuration. Platform Interoperability Enables interoperability with multiple platforms for unified experiences. CRM Data Integration Allows integration with CRM data to ground agent responses in business context. Show More ##### ## Workflow Design & Orchestration (2) Task Logic and Sequencing Supports defining task order, dependencies, and conditional logic in workflows. Visual Workflow Builder Provides a visual interface for managing workflows without code. Show More ##### ## Integrations & Connectivity (2) Pre-Built Integrations Offers pre-built connectors for widely used business applications and systems. Custom Integration Capabilities Provides API and webhook support for building and managing custom integrations. Show More ##### ## Automation Execution & Intelligence (2) AI-Powered Optimization Provides AI-driven insights or suggestions to improve workflow performance and efficiency. Trigger-Based Automation Supports initiating workflows based on schedules, user actions, or system events. Show More ##### ## Development & Customization (2) Low-Code/No-Code Tools Provides a low-code or no-code interface for creating and modifying workflows. Reusable Components Allows reuse of workflow elements such as templates, forms, or logic blocks. Show More ##### ## Governance & Security (2) Audit Logging Offers detailed audit trails to monitor changes and user activity within workflows. Role-Based Access Control Provides tools to manage access permissions based on user roles. Show More ##### ## Reporting & Analytics (2) Real-Time Dashboards Offers real-time dashboards to track progress and automation impact. Workflow Analytics Provides metrics and insights into workflow performance and bottlenecks. Show More ##### ## Telemetry Collection & Ingestion - Observability (2) Multi-Telemetry Ingestion Ingests and processes multiple telemetry types, such as logs, metrics, and traces. OpenTelemetry Support Supports ingestion and standardization of observability data via OpenTelemetry protocol. Show More ##### ## Visualization & Dashboards - Observability (3) Service Dependency Mapping Displays relationships between services to visualize system dependencies. Unified Dashboard Provides a consolidated view of system-wide telemetry in a single dashboard. Trace Visualization Allows users to explore and visualize distributed traces and span relationships. Show More ##### ## Correlation & Root Cause Analysis - Observability (3) Cross-Telemetry Correlation Correlates logs, metrics, and traces to surface performance patterns and root causes. Root Cause Detection Identifies likely causes of issues using system insights and correlation logic. Intelligent Alerting Automatically alerts users to anomalies or critical events using contextual data. Show More ##### ## Scalability & Ecosystem Integration - Observability (2) Kubernetes Monitoring Provides observability into containerized workloads and Kubernetes clusters. Hybrid/Multi-Cloud Support Enables observability across public cloud, private cloud, and on-prem environments. Show More ##### ## AI Features - Observability (3) Predictive Insights Forecasts future system issues based on historical performance trends. AI-Generated Incident Summaries Summarizes incident root causes and potential fixes using generative AI. AI Anomaly Detection Uses machine learning to detect unusual behavior across telemetry data. Show More ##### ## Agentic AI - Office 365 Management (1) Cross-system Integration Works across multiple software systems or databases Show More ##### ## Agentic AI - Low-Code Development Platforms (3) Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Business Automation Platforms (BAPs) (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - SAP Store (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Robotic Process Automation (RPA) (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Workflow Design & Integration - AI Orchestration (6) Dependency Management Lets teams configure execution order and dependencies among AI components, ensuring workflows run smoothly and logically. Workflow Coordination Streamlines the management of multiple AI models and agents by bringing them together into cohesive, automated workflows for complex business tasks. Multi-Provider API Connectivity Connects with a wide array of AI model APIs and external services, regardless of provider, within a single orchestration platform. Multi-Step Workflow Creation Enables the construction of sophisticated, multi-step AI workflows that combine specialized models for end-to-end process automation. Enterprise System Integration Integrates seamlessly with enterprise platforms such as CRMs, databases, and business applications for unified data and process flow. Real-Time Data Pipelines Supports the setup of live data pipelines that move information instantly between AI components and enterprise systems. Show More ##### ## Performance Optimization & Analytics - AI Orchestration (6) Workflow Performance Dashboards Offers comprehensive dashboards to visualize KPIs and performance metrics for all orchestrated AI workflows. Workflow Reporting Generates in-depth reports on workflow performance, resource consumption, and the overall business impact of AI orchestration. Resource Utilization Monitoring Tracks and displays resource usage across all AI components, enabling proactive performance tuning and troubleshooting. Computational Resource Management Dynamically manages and allocates computational resources, including GPU clusters, to maximize efficiency based on current workflow needs. Dynamic Scaling Scales AI workloads up or down automatically, adapting to fluctuations in processing demands and user traffic. Component Monitoring Provides insights into data flow, processing times, and success rates for each individual AI component within a workflow. Show More ##### ## Governance & Compliance Controls - AI Orchestration (5) Regulatory Compliance Ensures all AI workflows adhere to relevant regulatory standards and industry requirements. Governance Policy Enforcement Empowers organizations to enforce governance policies and compliance controls across orchestrated AI operations. Role-Based Access Control Facilitates the setup of role-based permissions and approval workflows for sensitive AI operations and deployments. Audit Trail Management Maintains comprehensive logs and audit trails of workflow executions to support compliance and troubleshooting efforts. Security Protocols Applies robust security protocols and policies to protect sensitive AI deployments and data flows. Show More ##### ## Agentic AI - Knowledge Base (3) Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Call Center Infrastructure (CCI) (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Process Mining (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - IT Service Management (ITSM) Tools (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Observability Software (7) Autonomous Task Execution 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