[ Automat... Reviews ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) [ Automat... Reviews ](https://www.g2.com/products/automation-anywhere-agentic-process-automation/reviews) # Automation Anywhere Agentic Process Automation Features ##### ## Application Design (8) UI Code Extending Gives users the ability to edit or write custom HTML, Javascript or CSS code. Programming Code Extending Allows users to edit or write custom code with programming languages. Customized Branding Provides tools for inserting brand logos, colors, quotes, and other proprietary content. Application Templates Provides base-level application templates to build atop and which users can customize for specifc users and actions. Configurable Workflow Configure existing workflows to meet your organization's needs Rules-Based Workflow Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Project Workflow Create, manage, or update project workflows. Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Show More ##### ## Data Control (5) Data Migration Lets users add data from existing sources when creating the initial application or changing data sources. Data Synchronization Continuously updates data as users or external data sources are edited. Data Security Encrypts or provides some form of firewall to prevent external parties from accessing sensitive data. Real-Time Data Receive data and information in real time Data Aggregation and Publishing Assemble data from multiple sources Show More ##### ## Publishing (16) Application Deployment Releases the application for access on desktop or mobile devices. Platform Compatability Lets users build cross-platform applications or provide specific templates for different device types. Lifecycle Management Provides ability to manage application and maintenance from build, throughout the release, and until it's deactivation. Mobile Access Access software remotely via mobile devices Deployment Management Manage the processes involved when making the application ready for use Project Management Plan and coordinate all the resources, costs and time needed to execute assignments Integrations Management Identify which applications need to exchange data and enable these data connections Template Management Create, save, and re-purpose templates for emails, forms, etc. Application Management Track, manage and store the applications of potential future members, customers or candidates Document Management Store, manage, and track all electronic documents in a centralized location Workflow Management Create, design and manage workflows for repetitive tasks Iteration Management Planning out the structure and duration of repetitive intervals of time dedicated to specific tasks during the development cycle Requirements Management Enables creation, management, and tracking of product requirements & features during product production/development Calendar Management Track and manage schedules and meetings via an integrated calendar Task Management Create, manage and track all task activities and progression Forms Management Store, manage and track all forms in a centralized location Show More ##### ## Administration (21) Change Management Tools to track and implement required IT changes in a system. Asset Management Tools to organize and manage all IT assets within an organization. Reports & Analytics A means to view and analyze a large amount of data in order to gain business insights. IT Asset Management Managing inventories and tracking changes to hardware and software configurations Knowledge Management Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Project Management Plan and coordinate all the resources, costs and time needed to execute assignments Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Task Management Create, manage and track all task activities and progression Service Request Management Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Release Management Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Ticket Management Track, manage, or resolve user requests and IT incidents/issues Workflow Management Create, design and manage workflows for repetitive tasks Problem Management Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Incident Management Manage and track all disruptions and incidents Contract/License Management Track, store, and access client contracts or licenses Support Ticket Management Allow customers/users to submit support queries and service requests Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Capacity Management Monitor service demand and performance to plan for adequate resources that meet business needs Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Inventory Management Track and manage inventory levels to maintain proper supply Show More ##### ## Service Desk (4) Help Desk A place for users to submit tickets when they require IT help. Incident Reports Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur. Process Workflow The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met. Customizable Reports Alter the layout and content of reports Show More ##### ## Automation Building (10) Visual Editor Provides a visual editor to easily create automation models. Workflow Recording Offers the ability to record processes performed by humans to be recreated by bots. Pre-Built Templates Provides templates for workflows and processes for easier automation creation. Custom Automation Allows developers to code custom automations. Collaboration Offers users the ability to reuse process automations and communicate with other team members around automation building. Ease of Bot Creation Allows non-technical users to create bots in an easy, intuitive manner. Document Automation Automated or logic-based workflows that assist in the creation of electronic documents Business Process Automation Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Configurable Workflow Configure existing workflows to meet your organization's needs Rules-Based Workflow Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Show More ##### ## Bot Management & Execution (9) Bot Scheduling Equips administrators with the ability to schedule bot deployments in advance or on a consistent, regulated cadence. Attended Automation Automates processes that supplement human action, often requiring human intervention and collaboration. Unattended Automation Automates processes completely without the need for human intervention. Bot Performance Analytics Allows users to analyze the performance of bots via dashboards. Data and Product Security Insures data remains secure and compliant with industry standards. Scalability Able to support large deployments. Predictive Analytics Predict future data based on historical data sets Real-Time Analytics Analyze and gain insights into data in real-time Real-Time Data Receive data and information in real time Show More ##### ## Platform Basics (3) Reporting Provides analytics tools that reveal important business metrics and track progress. Management Helps manage users and allows administratives to restrict user access Monitoring Allows users to monitor potential outages, breaches, and security issues within the platform Show More ##### ## Platform Data (4) Dashboard Has a centralized dashboard for users to interact with License Information Provides Office 365 licensing information, such as user access information and license expiration information Storage Insights Provides granular reporting into the amount of storage available within Office 365 Alerts and Notifications Offers personalized notifications and alerts when security issues arise Show More ##### ## Platform Additional Functionality (3) Cloud Provides a cloud based version of the platform Security and Authentication Lets administraters set specific authentification methods and password strength requirements Bulk User Management Allows bulk changes related to licenses, user permissions, and group configurations Show More ##### ## Functionality (5) Ticketing System Provides a service desk for users to submit tickets for IT-related issues. Performance Logging Tracks action-by-action asset performance with machine- or human-readable logs. Alerting Creates alerts when tracked assets encounter errors or performance issues. Automation Automates repetitive tasks associated with IT service operations and maintenance. Resource Auto-Scaling Scales infrastructure resources automatically to meet capacity or computational demands Show More ##### ## Management (25) Reporting Provides graphics, dashboards, and general reporting around IT service, assets, and incidents. Administration Console Provides administrative tools for routine maintenance, upkeep, and tracking. Access Management Gives administrators control over user privileges and accessibility for IT assets. Asset Management Gives administrators control over hardware and software resource allocation and tracking. Policy Dictation Controls policies and configurations across business applications and hardware. Real-Time Reporting Active reporting of data and metrics Pay by Usage Services are offered under a pay-as-you-go or utilization-based purchase model. Usage Tracking Track a business' IaaS usage statistics through dashboards, metrics, and reporting. Performance Tracking Track a business' IaaS performance statistics through dashboards, metrics, and reporting. Activity Tracking Track and document all activities across devices, networks, and other systems Hierarchy Management Captures and manages data hierarchy and definitions. Reference Data Management Helps integrate external and internal reference data such as industry codes, entity identifiers, country codes etc used to categorize information across systems. Data Lineage Helps understand the origination and route of data along with the transformations happening across various domains. Metadata Management Provides context and information for data assets stored across domains and ensures adherence to established policies and processes. Real-Time Data Receive data and information in real time Workflow Management Create, design and manage workflows for repetitive tasks Process Management Catalog Management Create and manage digital catalog of products/services with their details, specifications, and price Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Multi-Channel Management Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Digital Experience Score Measure, manage and act on the key drivers of your digital employee experience, Alerts Alert on easily configurable events over email to multiple parties. Budget Analysis Provides information related to unnecessary spending and unused resources relating to employee technologies. Remediation Provides prebuilt scripts and configurable solutions which allow IT to remediate issues. Optimization Gives clear guidance on what issues to prioritize, based on experience impact. Show More ##### ## Knowledge Pages (12) Templates Provides pre-made templates for wiki pages and knowledge articles. In-Content Feedback Allows users to leave feedback within a wiki page or knowledge article. Versioning and Version History Allows users to see version history and return to previous versions of wiki pages. Decision Trees Displays knowledge articles to be arranged in a decision tree. Duplicate Detection Detects any creation of already existing knowledge pages and alerts user Content Editor Enables users to create rich knowledge pages with a combination of text, charts, images, video and audio WYSIWYG Editor What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Rich Text Editor Input different types of content and edit text formats, fonts, font sizes, and colors Drag & Drop Editor Editing tool that allows users to drag and drop images, icons, widgets, or other components Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Surveys & Feedback Gauge satisfaction and receive information for improvement and success Pre-built Templates Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Show More ##### ## Knowledge Dissemination (15) Page Analytics Provides data on wiki page and knowledge article use. Permissions Allows administrators to provide permissions and gate pieces of content based on role. Knowledge Sharing Offers additional tools that facilitate knowledge sharing and collaboration. Notifications Notifies users when changes occur. Advanced Search Offers AI-based search capabilities Browser Extension Allows users to capture knowledge from the web Organization Allows knowledge pages to be organized into sections and subsections as needed Other Integrations Integrated with other tools to faciliate the sharing of information Knowledge Integrations Integrates with other knowledge repositories in the business Full Text Search Search for specific words or phrases within a document or database Web Notifications Set-up notifications and alerts for web browsers and apps. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Website Integration Seamlessly integrates with 3rd party websites Social Media Integration Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Show More ##### ## Infrastructure Provision (9) Public Cloud Provides public cloud capabilities. Private Cloud Provides private cloud capabilities. Hybrid Cloud Provides hybrid cloud capabilities. Bare Metal Provides bare metal servers. High-Performance Computing (HPC) Provides high-performance computing (HPC) capabilities. Virtual Machines (VMs) Provides virtual machines (VMs). Edge Computing Provides edge computing capabilities. Virtual Networks Provides virtual networking capabilities. Cloud Computing A network of remote servers which allow businesses to store, manage, and process data through the cloud instead of a local server Show More ##### ## Intelligent Automation (3) OCR Provides OCR capabilities in order to recognize text in documents and applications. Machine Learning Allows for intelligent automation whereby the bot can imitate human behavior by learning from behavioral patterns. NLP Provides NLP capabilities in order to understand text in documents and applications. Show More ##### ## Functionality (5) Multi-Domain Centralizes the management of multiple domains of master data which includes product, customer, vendor, asset, location and pricing. Match & Merge Matches master data records and merges them into a single accurate record across source systems. Relationship Mapping Shows relationships between records and entries, defined in a repository model. User Interface Provides a simple customizable design environment to develop custom UIs using simple drag and drop actions. Data Mapping Track the management and flow of data throughout the organization Show More ##### ## Security (4) Data Governance Encompasses of policies, principles and qualities to promote access to accurate and certified master data. Data Masking Helps mask or hide critical information to prevent unauthorized access. Compliance Standards Assures the user that the system complies with industry regulations like GDPR. Data Encryption Ensures that all data processed is encrypted for security. Show More ##### ## Process Management (4) Process Library Provides users with a repository for process maps and documentation. Collaboration Allows for collaborative authoring of process documents. Integrations Provides various connectors and integrations to business applications and data sources. Execution Management Gives users the ability to analyze processes, find bottlenecks and identify the gaps between how things should be and how they really are. Show More ##### ## Process Analysis (3) Real-Time Process Analysis Allows users to conduct real-time process analysis, as opposed to just historical analysis. Process Notation Gives process notation capabilities. Process Mapping Provides tools for defining what a business entity does, who is responsible, to what standard a business process should be completed. Show More ##### ## Automation (2) RPA Integration Integrates with RPA technology, either natively or via 3rd-party integrations. Application Development Allow customers, partners and third-party developers to create applications on top of business processes. Show More ##### ## Experience (2) Telemetry Collection Deploys an agent directly to the employee endpoint and measure real-time end-user experience from that vantage point. Feedback Allows for the collection of feedback (e.g. push notifications and surveys) to collect feedback from employees. Show More ##### ## Performance (5) Troubleshooting Enables troubleshooting across devices, applications, virtualization, and networks, to identify the likely root causes of issues. Uptime Monitoring Generates alerts for whenever a website or application goes down, experiences an error, makes a major change, or other events. Performance Monitoring Provides tools to track and measure application or website performance. Issue Tracking Track problems and manage resolutions related to end-user experience issues. Resource Monitoring Tracks infrastructure resource needs and alerts administrators or automatically scales usage to minimize waste. Show More ##### ## Platform (14) Omnichannel Allows inflow of requests through various digital channels such as email, social media, etc. Mobile Access Allows users to access the software using mobile devices. Queue Management Provides queue management in case of increase in case/call inflow. Call Routing Allows distribution of incoming calls to agents. Call Back Allows users to request a call back. IVR Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system. Automatic Call Distribution Allows automatic distribution of incoming calls to the agents. Call Transfer Transfers live calls to other agents Contact Management Manage, organize, and store contact information Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Multi-Channel Management Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Survey/Poll Management Create and administer polls and surveys Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Call List Management Manage and track all past and future calls. Show More ##### ## Workforce Management (4) Call Monitoring Allow managers/supervisors to monitor calls for quality assurance purposes. Performance Evaluation Allows managers/supervisors to evaluate the performance of agents. Real-Time Monitoring Active monitoring of systems, applications, or networks Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Show More ##### ## Administrative (4) Call Recording Allows supervisors/managers to record and review telephone conversations of agents. Reporting & Dashboards Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. Call Reporting Track and report on all incoming and outgoing calls Real-Time Reporting Active reporting of data and metrics Show More ##### ## Generative AI (3) AI Text-to-Speech Simulates human-like speech from text inputs. Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Data Capture (2) Multi-format Support Allows the user to process documents in various formats such as PDF, DOCX, and JPEG. OCR Capabilities Gives user the ability to convert different types of documents into machine-readable text using Optical Character Recognition (OCR). Show More ##### ## Data Extraction (5) Pattern Detection and Recognition Filtering incoming messages/alerts and detecting patterns to spot anomalies. Text Classification Gives user the ability to categorize sections of text within the document based on preset criteria. Data Classification Grouping log entries based on similar attributes. Voice Recognition Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Optical Character Recognition Ability to recognize printed or written text within digital images or scanned documents Show More ##### ## Data Validation (1) Accuracy Checking Provides the user with the capability to validate the extracted data for accuracy. Show More ##### ## Workflow Automation (3) Natural Language Processing Process and analyze human language in text or audio form Process Integration Gives user the ability to connect to automation technology, such as robotic process automation (RPA). Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Document Management (6) Search Functionality Enables users to search through the content of processed documents easily. Version Control Allows the user to track changes and manage different versions of a document. Full Text Search Search for specific words or phrases within a document or database Semantic Search Contextual Search Boolean Search Capability to use a search engine via operators like AND, NOT, and OR Show More ##### ## Machine Learning (1) Custom Model Training Gives user the ability to train custom machine learning models for specific data extraction tasks. Show More ##### ## Natural Language Processing (4) Sentiment Analysis Provides the user with the ability to analyze the sentiment expressed in the textual content of the document. Text Analysis Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Entity Analysis Inspect the given text for key elements such as names of people, places and more Trend Analysis Review data from past periods to reveal recurring tendencies and predict future performance Show More ##### ## Semantic Analysis (1) Contextual Understanding Allows the system to understand the context of words and phrases for better data extraction and classification. Show More ##### ## Data Integration (1) API Support Provides the user with the ability to integrate the IDP system into other applications through APIs. Show More ##### ## Integration - Machine Learning (2) Integration Supports integration with multiple data sources for seamless data input. Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Learning - Machine Learning (3) Training Data Enhances output accuracy and speed through efficient ingestion and processing of training data. Actionable Insights Generates actionable insights by applying learned patterns to key issues. Algorithm Continuously improves and adapts to new data using specified algorithms. Show More ##### ## Customization - AI Agent Builders (6) Natural Language Configuration Supports configuration using natural language instructions. Tone Customization Allows users to customize the tone of agent. Security Guardrails Enables definition of clear security guardrails for agent actions. API Security Protect APIs from threats using authentication, access control and encryption Data Security Protect sensitive data for digital privacy Authentication Verify the identity of users/devices to enable secure access Show More ##### ## Functionality - AI Agent Builders (6) Omni-channel Support Provides support across web, mobile, messaging apps, and other channels. Agent Branding Allows customization of agent branding, including visual appearance and conversational style. Proactive Response Capabilities Equips agents with proactive response capabilities based on predefined triggers. Seamless Human Escalation Facilitates seamless escalation to human employees for complex issues. Multimedia Support Supports various file formats Multi-Modal Input Support Processing different types of input like text, voice, images etc. Show More ##### ## Data and Analytics - AI Agent Builders (3) Analytics & Reporting Provides analytics and reporting on agent performance and interactions. Contextual Awareness Offers agents the ability to maintain contextual awareness across interactions. Data Privacy Compliance Ensures compliance with data privacy and governance requirements. Show More ##### ## Integration - AI Agent Builders (5) Workflow Automation Automates workflows and actions based on agent responses. API Usage Allows the use of APIs for advanced agent configuration. Platform Interoperability Enables interoperability with multiple platforms for unified experiences. CRM Data Integration Allows integration with CRM data to ground agent responses in business context. Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Workflow Design & Orchestration (2) Task Logic and Sequencing Supports defining task order, dependencies, and conditional logic in workflows. Visual Workflow Builder Provides a visual interface for managing workflows without code. Show More ##### ## Integrations & Connectivity (2) Pre-Built Integrations Offers pre-built connectors for widely used business applications and systems. Custom Integration Capabilities Provides API and webhook support for building and managing custom integrations. Show More ##### ## Automation Execution & Intelligence (2) AI-Powered Optimization Provides AI-driven insights or suggestions to improve workflow performance and efficiency. Trigger-Based Automation Supports initiating workflows based on schedules, user actions, or system events. Show More ##### ## Development & Customization (2) Low-Code/No-Code Tools Provides a low-code or no-code interface for creating and modifying workflows. Reusable Components Allows reuse of workflow elements such as templates, forms, or logic blocks. Show More ##### ## Governance & Security (2) Audit Logging Offers detailed audit trails to monitor changes and user activity within workflows. Role-Based Access Control Provides tools to manage access permissions based on user roles. Show More ##### ## Reporting & Analytics (2) Real-Time Dashboards Offers real-time dashboards to track progress and automation impact. Workflow Analytics Provides metrics and insights into workflow performance and bottlenecks. Show More ##### ## Telemetry Collection & Ingestion - Observability (2) Multi-Telemetry Ingestion Ingests and processes multiple telemetry types, such as logs, metrics, and traces. OpenTelemetry Support Supports ingestion and standardization of observability data via OpenTelemetry protocol. Show More ##### ## Visualization & Dashboards - Observability (4) Service Dependency Mapping Displays relationships between services to visualize system dependencies. Unified Dashboard Provides a consolidated view of system-wide telemetry in a single dashboard. Trace Visualization Allows users to explore and visualize distributed traces and span relationships. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Show More ##### ## Correlation & Root Cause Analysis - Observability (3) Cross-Telemetry Correlation Correlates logs, metrics, and traces to surface performance patterns and root causes. Root Cause Detection Identifies likely causes of issues using system insights and correlation logic. Intelligent Alerting Automatically alerts users to anomalies or critical events using contextual data. Show More ##### ## Scalability & Ecosystem Integration - Observability (6) Kubernetes Monitoring Provides observability into containerized workloads and Kubernetes clusters. Hybrid/Multi-Cloud Support Enables observability across public cloud, private cloud, and on-prem environments. Real-Time Monitoring Active monitoring of systems, applications, or networks Network Monitoring Tracks and makes accessible data on the health of servers and other network components. Container Monitoring Analyze the performance of containers Activity Monitoring Track and report on everything that happens within the system or network Show More ##### ## AI Features - Observability (3) Predictive Insights Forecasts future system issues based on historical performance trends. Generative AI Use AI to generate content in the form of text, images, videos, etc. AI Anomaly Detection Uses machine learning to detect unusual behavior across telemetry data. Show More ##### ## Agentic AI - Office 365 Management (1) Cross-system Integration Works across multiple software systems or databases Show More ##### ## Agentic AI - Low-Code Development Platforms (3) Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - Business Automation Platforms (BAPs) (6) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - SAP Store (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - Robotic Process Automation (RPA) (9) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Third-Party Integrations Set up connections to third-party platforms to improve business processes Multi-Language Manage and support multiple languages Show More ##### ## Workflow Design & Integration - AI Orchestration (6) Dependency Management Lets teams configure execution order and dependencies among AI components, ensuring workflows run smoothly and logically. Workflow Coordination Streamlines the management of multiple AI models and agents by bringing them together into cohesive, automated workflows for complex business tasks. Multi-Provider API Connectivity Connects with a wide array of AI model APIs and external services, regardless of provider, within a single orchestration platform. Multi-Step Workflow Creation Enables the construction of sophisticated, multi-step AI workflows that combine specialized models for end-to-end process automation. Enterprise System Integration Integrates seamlessly with enterprise platforms such as CRMs, databases, and business applications for unified data and process flow. Real-Time Data Pipelines Supports the setup of live data pipelines that move information instantly between AI components and enterprise systems. Show More ##### ## Performance Optimization & Analytics - AI Orchestration (6) Workflow Performance Dashboards Offers comprehensive dashboards to visualize KPIs and performance metrics for all orchestrated AI workflows. Workflow Reporting Generates in-depth reports on workflow performance, resource consumption, and the overall business impact of AI orchestration. Resource Utilization Monitoring Tracks and displays resource usage across all AI components, enabling proactive performance tuning and troubleshooting. Computational Resource Management Dynamically manages and allocates computational resources, including GPU clusters, to maximize efficiency based on current workflow needs. Dynamic Scaling Scales AI workloads up or down automatically, adapting to fluctuations in processing demands and user traffic. Component Monitoring Provides insights into data flow, processing times, and success rates for each individual AI component within a workflow. Show More ##### ## Governance & Compliance Controls - AI Orchestration (5) Regulatory Compliance Ensures all AI workflows adhere to relevant regulatory standards and industry requirements. Governance Policy Enforcement Empowers organizations to enforce governance policies and compliance controls across orchestrated AI operations. Role-Based Access Control Facilitates the setup of role-based permissions and approval workflows for sensitive AI operations and deployments. Audit Trail Management Maintains comprehensive logs and audit trails of workflow executions to support compliance and troubleshooting efforts. Security Protocols Applies robust security protocols and policies to protect sensitive AI deployments and data flows. Show More ##### ## Agentic AI - Knowledge Base (4) Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Multi-Language Manage and support multiple languages Show More ##### ## Call Center Infrastructure (CCI) (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Third-Party Integrations Set up connections to third-party platforms to improve business processes Computer Telephony Integration Computer-telephony integration is the use of computers to manage telephone calls Multi-Language Manage and support multiple languages Show More ##### ## Agentic AI - Process Mining (7) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ##### ## Agentic AI - IT Service Management (ITSM) Tools (10) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Third-Party Integrations Set up connections to third-party platforms to improve business processes Resource Allocation & Planning Assign available resources (human and/or non-human) to various projects and tasks Multi-Language Manage and support multiple languages Show More ##### ## Agentic AI - Observability Software (9) Autonomous Task Execution Capability to perform complex tasks without constant human input Multi-step Planning Ability to break down and plan multi-step processes Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Third-Party Integrations Set up connections to third-party platforms to improve business processes Show More ##### ## Additional Functionality (393) Custom Development Development of custom software, web apps, mobile apps, etc. Audit Trail A record of all activities within the system, including user access, changes made, etc. AI-assisted Development Receive suggestions from an automated tool on the next steps to take in the development process based on your prior activity Collaborative Development Work with others within one platform/system on the application development process Document Storage Store and organize documents in a centralized system Approval Process Control Manage the process of evaluating documents or requests submitted for approval Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access Controls/Permissions Define levels of authorization for access to specific files or systems Third-Party Integrations Set up connections to third-party platforms to improve business processes Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Real-Time Reporting Active reporting of data and metrics Customizable Reports Alter the layout and content of reports Performance Monitoring Monitoring and measurement of relevant metrics to assess the performance of IT resources Version Control Track revisions and updates made to files and navigate between different versions Database Support Supports common databases such as MySQL and Oracle Data Import/Export Import and export data to and from software applications Graphical Workflow Editor Create, design and modify the flow and processes of tasks in a project Visual Modeling Use visual elements such as pre-built blocks and/or shapes to assemble a model or design Business Process Automation Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Data Visualization Graphical representation of data Generative AI Use AI to generate content in the form of text, images, videos, etc. Customizable Forms Customize contracts and forms to collect specific information Customizable Fields Customize data fields to support various needs and use cases Web/Mobile App Development Create/edit commerce applications for mobile devices and/or web Prioritization Arrange tasks based on the level of priority or urgency Service History Track work performed and resources used for past customers, sites, or assets Client Portal Private online space that lets businesses securely share documents and provide information access to clients Customizable Forms Customize contracts and forms to collect specific information AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API Application programming interface that allows for integration with other systems/databases Service Catalog Database containing accurate and up-to-date information on all operational services Real-Time Notifications Notifications that are delivered to users as soon as an event occurs SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Real-Time Monitoring Active monitoring of systems, applications, or networks Generative AI Use AI to generate content in the form of text, images, videos, etc. Surveys & Feedback Gauge satisfaction and receive information for improvement and success Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automated Responses Automatic reply functionality for incoming messages Customizable Branding Add customized logos and colors to align with company branding Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Support Ticket Tracking Track the status of support tickets/escalations as they move through the service queue Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Macros/Templated Responses Templated responses for responding quickly to recurring support requests Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Customizable Fields Customize data fields to support various needs and use cases Activity Tracking Track and document all activities across devices, networks, and other systems Search Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Alerts/Escalation System alerts about the need to escalate an issue or request Access Controls/Permissions Define levels of authorization for access to specific files or systems Dashboard Creation Creation and customization of dashboards Remote Access & Monitoring Control system behavior and appearance, and access and report on system status/health from a distant location Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Chat/Messaging Communicate using direct chat or messages within the system Approval Process Control Manage the process of evaluating documents or requests submitted for approval Audit Trail A record of all activities within the system, including user access, changes made, etc. Vulnerability Management Detect (and block) vulnerabilities and threats in your applications based on vulnerability information Load Balancing Process of distributing a set of tasks over a set of resources, with the aim of making their overall processing more efficient Asset Discovery AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Real-Time Data Receive data and information in real time Incident Reporting Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site Real-Time Analytics Analyze and gain insights into data in real-time Threat Response Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm Threat Intelligence Information to prevent, understand and identify cyber threats Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Workflow Management Create, design and manage workflows for repetitive tasks Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Issue Tracking Record and follow the progress of every issue Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Log Management Collects and aggregates data from various systems within the IT environment Troubleshooting Take actions to troubleshoot issues for networks, devices, etc. Incident Management Manage and track all disruptions and incidents Root Cause Analysis Identify and analyse the reasons behind accidents Prioritization Arrange tasks based on the level of priority or urgency Key Performance Indicators Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Generative AI Use AI to generate content in the form of text, images, videos, etc. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Calendar Management Track and manage schedules and meetings via an integrated calendar Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Customizable Forms Customize contracts and forms to collect specific information Forms Management Store, manage and track all forms in a centralized location Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Phonetic Variation Detection Detects variations in pronunciation or variations in spelling across regions. CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Email Management Manage, store and organize emails within the system or via third-party apps Data Capture and Transfer Import, collect, and capture data from multiple sources Access Controls/Permissions Define levels of authorization for access to specific files or systems Workflow Management Create, design and manage workflows for repetitive tasks Electronic Forms Digital forms that are shared and accessed online Abbreviation Detection Automatically comprehend data abbreviation terms Web Forms Web form that allows users to enter data that is sent and processed for different reasons Multiple Data Sources Allows users to manage data from a number of sources Mis-Keyed Variation Detection Detects when a user has input/keyed data incorrectly Data Import/Export Import and export data to and from software applications Data Replication Process of copying and storing data in more than one site or node Document Management Store, manage, and track all electronic documents in a centralized location Data Extraction Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Customizable Reports Alter the layout and content of reports Customizable Branding Add customized logos and colors to align with company branding Offline Access Ability of websites, web applications, or mobile applications to function without an active internet connection Electronic Signature Digitally sign online documents Data Retrieval Search and find data in a structured format Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Email Address Extraction Extract email addresses from multiple data sources Customizable Fields Customize data fields to support various needs and use cases Task Management Create, manage and track all task activities and progression Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Image Capture Process images and automatically scan for data Configurable Workflow Configure existing workflows to meet your organization's needs API Application programming interface that allows for integration with other systems/databases Data Visualization Graphical representation of data Customizable Templates Pre-designed layouts that can be customized to match preferences and requirements Conditional Logic Capability of a software or system to make decisions and perform actions based on specified conditions Audit Trail A record of all activities within the system, including user access, changes made, etc. Activity Tracking Track and document all activities across devices, networks, and other systems Real-Time Updates Receive system updates as soon as any changes are made Summarization Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Real-Time Analytics Analyze and gain insights into data in real-time Predictive Modeling Analyzing historical and current data and generating a model to help predict future outcomes. Data Analysis Tools Analyze survey results via statistical testing or crosstabs directly within the software Filtering Find & retrieve relevant data or documents Commenting/Notes Leave comments and notes on documents for others to view Categorization/Grouping Organize and group data or items based on various criteria Data Verification Process of checking different types of data for accuracy to avoid errors or inconsistencies AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Visual Analytics Interact with data visualization elements, such as charts and graphs, to drill down into data Customer Segmentation Process of dividing customers into groups based on common characteristics Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Data Cleansing Removes data that is incomplete, inaccurate, or irrelevant from a dataset Topic Clustering Identify topics to prioritize document research Multi-Language Manage and support multiple languages Language Detection Identify different languages Spam Detection Detect spam, BOT, or invalid email addresses Predictive Analytics Predict future data based on historical data sets Customer Profiles Record customer information, purchase history, and other notes Metadata Management Collect and maintain structured information that describes data or content Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Commenting/Notes Leave comments and notes on documents for others to view Content Publishing Options Facilitates online authoring and publishing of the content Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Content Library Centralized repository to store content and assets Document Classification Assign categories, labels, tags, or attributes to documents for organization, search and storage Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components API Application programming interface that allows for integration with other systems/databases Customizable Branding Add customized logos and colors to align with company branding SEO Management Optimize and manage the search engine optimization efforts for a website or digital content Real-Time Reporting Active reporting of data and metrics Generative AI Use AI to generate content in the form of text, images, videos, etc. Self Service Portal Online portal through which end users can access the system, manage tasks, or obtain information Widgets An extended application or connector that enables users to perform additional services with their current set of tools Mobile Interface A way of interacting with a mobile application using items such as windows, icons, and menus Catalog Management Create and manage digital catalog of products/services with their details, specifications, and price Online Forums Email Alerts Receive and/or send email notifications for urgent updates, requests, or other information Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Mobile Alerts Notifications via mobile devices Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Document Storage Store and organize documents in a centralized system User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Live Chat Ability to chat online in real time Chatbot AI-based platform which conducts a conversation via auditory or textual methods Knowledge Management Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Wiki An informational database that allows users to add, delete, or revise content Text Editing Edit text as needed SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Customizable Reports Alter the layout and content of reports Customizable Fields Customize data fields to support various needs and use cases Data Import/Export Import and export data to and from software applications Single Sign On Allow users to access multiple services after entering their login credentials once Content Management Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Workflow Management Create, design and manage workflows for repetitive tasks Knowledge Base Management Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Activity Tracking Track and document all activities across devices, networks, and other systems Discussions/Forums Online forums/groups where users can ask questions, share ideas, best practices, etc. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Calendar Management Track and manage schedules and meetings via an integrated calendar Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Document Management Store, manage, and track all electronic documents in a centralized location Version Control Track revisions and updates made to files and navigate between different versions Scalability Manage a growing amount of work to meet increased demand without compromising performance Personalization Adjust communications based on previous interactions or personal preferences Data Extraction Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Webhooks Event-driven HTTP callback that automatically sends real-time data between applications API Application programming interface that allows for integration with other systems/databases Natural Language Processing Process and analyze human language in text or audio form Fallback Handling Automatically switching to secondary AI model(s) during failure or hallucinations Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Multiple LLM Models Ability to interact with various large language models, such as GPT-4, Claude 3, Gemini, Llama 3, and more Built-in AI Assistant Chatbot or AI assistant that answers queries and provides recommendations within an application Automated Testing Execution of software tests by leveraging automation tools Data Governance Collection of processes, policies, and standards to manage the storage & usability of enterprise data Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Pre-built Templates Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Agent Design Tools Designing how agent will communicate, take decisions and behave in different scenarios via flowcharts, scripts, or visual editors Deep Learning Artificial neural networks using multiple layers of processing are used to extract progressively higher level features from data. Model Training Process of testing an ML algorithm by feeding it training data to learn from Analytics Tools for the systematic analysis of various types of data or statistics Single Sign On Allow users to access multiple services after entering their login credentials once Debugging Detect and remove errors Deployment Management Manage the processes involved when making the application ready for use Proactive Error Detection Managing and resolving errors that occur during program execution to maintain stability Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Multiple Data Sources Allows users to manage data from a number of sources Data Migration Move from one database to another, or upgrade the version of database software being used Third-Party Integrations Set up connections to third-party platforms to improve business processes Access Controls/Permissions Define levels of authorization for access to specific files or systems Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Data Quality Control Establish guidelines about how much and what kind of data can be stored in the repository Data Profiling Examines, analyzes, and organizes data to create relevant summaries or graphs. Collaboration Tools Provides a channel for team members to share media files, communicate, and work together AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Data Connectors Connect to big data sources Audit Trail A record of all activities within the system, including user access, changes made, etc. Data Verification Process of checking different types of data for accuracy to avoid errors or inconsistencies Data Extraction Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Deduplication Data compression technique for eliminating duplicate copies of repeating data Visualization Graphical representation of data or processes Data Capture and Transfer Import, collect, and capture data from multiple sources Data Import/Export Import and export data to and from software applications API Application programming interface that allows for integration with other systems/databases Generative AI Use AI to generate content in the form of text, images, videos, etc. Activity Tracking Track and document all activities across devices, networks, and other systems Data Visualization Graphical representation of data Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Version Control Track revisions and updates made to files and navigate between different versions Document Management Store, manage, and track all electronic documents in a centralized location Audit Trail A record of all activities within the system, including user access, changes made, etc. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Real-Time Updates Receive system updates as soon as any changes are made Real-Time Monitoring Active monitoring of systems, applications, or networks Multiple Data Sources Allows users to manage data from a number of sources Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Email Address Extraction Extract email addresses from multiple data sources Forms Management Store, manage and track all forms in a centralized location Data Extraction Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Drag & Drop Assemble applications and processes by dragging over and arranging pre-built components Workflow Management Create, design and manage workflows for repetitive tasks Access Controls/Permissions Define levels of authorization for access to specific files or systems API Application programming interface that allows for integration with other systems/databases Optical Character Recognition Ability to recognize printed or written text within digital images or scanned documents Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Data Import/Export Import and export data to and from software applications Process Builder Outline and document business processes via step-by-step building blocks Generative AI Use AI to generate content in the form of text, images, videos, etc. Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Data Capture and Transfer Import, collect, and capture data from multiple sources Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Approval Process Control Manage the process of evaluating documents or requests submitted for approval Secure Data Storage Securely stores data to prevent data loss or breaches Process Control Monitor and manage manufacturing and production processes. Code-free Development Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Ad hoc Analysis Image Recognition Ability of software to identify an image among other data Data Storage Management Manage and store data in a database Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Task Management Create, manage and track all task activities and progression Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Customizable Reports Alter the layout and content of reports Version Control Track revisions and updates made to files and navigate between different versions Integration into Third Party Applications Embed/link applications into third party software so it can be accessed within a third party system Chat/Messaging Communicate using direct chat or messages within the system Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Customer History Access previous interactions or concerns to maintain customer relationships Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Real-Time Analytics Analyze and gain insights into data in real-time Phone Key Input Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details Customizable Reports Alter the layout and content of reports Real-Time Data Receive data and information in real time AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Activity Tracking Track and document all activities across devices, networks, and other systems Live Chat Ability to chat online in real time Call Scripting Provide agents with a typical response for common call subject matter Contact Database Centralized database of stakeholders and their contact information such as names, address, phone number etc. Voice Mail Computer-based system that allows users to send and receive voice messages Voice Customization API Application programming interface that allows for integration with other systems/databases Call Tracking Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number SMS Messaging Send messages via SMS Callback Scheduling Schedules callback times Caller ID Identify the number and contact information of a caller before answering the phone Predictive Dialer System calls multiple numbers at once and connects the agent to the first number that answers Surveys & Feedback Gauge satisfaction and receive information for improvement and success Auto-Dialer System that automatically dials calls Pre-recorded Messages Set of pre-recorded messages for candidates that can be shared before, during and after the video interview Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Multiple Scripts Interaction Tracking Track interaction history by documenting conversations for contacts Call Disposition Track and report on call outcomes Version Control Track revisions and updates made to files and navigate between different versions Database Support Supports common databases such as MySQL and Oracle Real-Time Monitoring Active monitoring of systems, applications, or networks Monitoring Observe and track the demand, usage, progress or quality of a system, product, or user Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities SSL Security Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Configurable Workflow Configure existing workflows to meet your organization's needs Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Performance Management Organize and manage the accomplishments and development of employees or performance of applications or systems Server Monitoring Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Data Security Protect sensitive data for digital privacy Reporting/Analytics View and track pertinent metrics to find patterns and gain insights from data API Application programming interface that allows for integration with other systems/databases Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Access Controls/Permissions Define levels of authorization for access to specific files or systems Authentication Verify the identity of users/devices to enable secure access Real-Time Analytics Analyze and gain insights into data in real-time Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Single Sign On Allow users to access multiple services after entering their login credentials once Generative AI Use AI to generate content in the form of text, images, videos, etc. Third-Party Integrations Set up connections to third-party platforms to improve business processes Alerts/Escalation System alerts about the need to escalate an issue or request Data Storage Management Manage and store data in a database AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Resource Management Process of planning, scheduling and executing the optimal and effective use of human capital across projects Activity Management Scheduling Plan availability and assign specific time slots for tasks and resources Load Balancing Process of distributing a set of tasks over a set of resources, with the aim of making their overall processing more efficient Backup and Recovery Create backups and provide methods to recover deleted/lost data User Management Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Role-Based Permissions Set & manage permission levels based on user roles and restrict access to only authorized individuals Secure Login At least a username and password is required to access the system Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Network Monitoring Tracks and makes accessible data on the health of servers and other network components. Service Level Agreement (SLA) Management Set and monitor service level agreements to ensure timely response and resolution Task Scheduling Track and manage the scheduling of tasks Application Management Track, manage and store the applications of potential future members, customers or candidates Resource Allocation & Planning Assign available resources (human and/or non-human) to various projects and tasks Real-Time Notifications Notifications that are delivered to users as soon as an event occurs Data Migration Move from one database to another, or upgrade the version of database software being used Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Log Access Collection, search, and analysis of access logs and audit logs Data Visualization Graphical representation of data Real-Time Data Receive data and information in real time Audit Trail A record of all activities within the system, including user access, changes made, etc. Secure Data Storage Securely stores data to prevent data loss or breaches Data Capture and Transfer Import, collect, and capture data from multiple sources Workflow Management Create, design and manage workflows for repetitive tasks Performance Monitoring Monitoring and measurement of relevant metrics to assess the performance of IT resources Search/Filter Search and filter data across systems to locate required information by entering keywords or certain criteria Predictive Modeling Analyzing historical and current data and generating a model to help predict future outcomes. Configurable Workflow Configure existing workflows to meet your organization's needs Tagging Attach digital tags to documents and assets for identification, search, or monitoring purposes Data Import/Export Import and export data to and from software applications API Application programming interface that allows for integration with other systems/databases Predictive Analytics Predict future data based on historical data sets Data Visualization Graphical representation of data Endpoint Management Track status, assign actions, and control access to systems for devices within the organization Multiple Data Sources Allows users to manage data from a number of sources No-Code Drag and drop/visual interfaces that allow non-tech users to build without writing code Data Preparation Transforming raw data to run it through machine learning algorithms to uncover insights or make predictions. Auditing Examine established processes and records to ensure accuracy, compliance, and policy adherence Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Big Data Analytics Examine large amounts of data to uncover hidden patterns, correlations, and other insights ML Algorithm Library Share, track, and store machine learning models and data. 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