Agentic Process Automation from Automation Anywhere has been beneficial for extending automation beyond various business processes without the necessity of developing different automation approaches for each process. This tool helps me automate repetitive business processes, coordinate the interaction of enterprise applications, and reduce manual intervention during routine work. It provides an organized way of managing automation in accordance with evolving business needs. Review collected by and hosted on G2.com.

It is essential to plan the creation of dependable agent-based workflows according to ever-changing dynamic business rules as well as to conduct proper testing and updating of agents. Review collected by and hosted on G2.com.

1. All commands in Taskbot, Metabot

2. IQBot

3. Control Room

4. Bot Insights.

The Dashboard of Bot Insights are great both for RPA program team and Business team.

Performance and outcome. Review collected by and hosted on G2.com.

1. Challenges in migrating from v10.x to v11.x.

2. Instability of standard OCR commands when screen resolution changes.

Needs improvement in the following areas:

1. There is no alert mechanism in Control Room to notify support users during bot monitoring, especially when the number of bots is in the thousands.

2. There is a need to add platform monitoring dashboards and reports.

3. There is a need to provide integrations with external ticketing systems.

4. Pricing Review collected by and hosted on G2.com.

What I like most is how it combines AI-driven decision-making with process automation, so workflows can take on more complex tasks rather than only repetitive ones. For instance, an agent can review incoming information, apply business rules to make decisions, and then act on them without needing constant human oversight. Overall, this can help organizations boost efficiency, cut down on manual work, and scale operations more quickly. Review collected by and hosted on G2.com.

One challenge is that implementing and maintaining agentic workflows often requires significant upfront setup, along with ongoing governance and monitoring. As these processes grow more complex, it can be harder to trace and troubleshoot the decisions made by AI agents than it is with traditional rule-based automation. Organizations also need to invest in training and change management so users can build trust in the technology and adopt it effectively. Review collected by and hosted on G2.com.

Automation Anywhere’s agentic capabilities are valuable as they provide AI-based reasoning and interpretation along with traditional automation. In contrast to rule-based approaches, agents are capable of interpreting the information, making decisions based on certain parameters and performing a series of steps within a business application. Review collected by and hosted on G2.com.

Configuration of the product may be complex in case of designing agent workflows, setting access permissions and integrating the solution with business applications. Review collected by and hosted on G2.com.

I like how easy Automation Anywhere is to use, especially its clean interface and drag-and-drop features that make creating bots straightforward. It integrates smoothly with different applications and systems, which makes it easier to automate end-to-end business processes. In my experience, the bots run reliably and help cut down repetitive manual work, which improves overall productivity. The platform also delivers good value by saving time and reducing operational effort. The onboarding materials and support have been helpful both when getting started and when troubleshooting issues. I also appreciate the AI capabilities, which make it possible to automate more complex tasks and build smarter automation solutions. Review collected by and hosted on G2.com.

At times, the UI can feel complex for new users, and debugging bots can take a while when errors aren’t explained clearly. Some integrations also require extra configuration, which can make the initial setup more challenging than expected. Performance may slow down as well when running large or more complex automation processes.

Licensing and pricing can be expensive for smaller teams, which may impact overall ROI. While the support and onboarding resources are helpful, quicker responses for technical issues would improve the experience. The AI features are useful, but they could be easier to configure and more consistent in day-to-day use.

Overall, simpler debugging, smoother integrations, stronger performance at scale, more flexible pricing, and easier AI configuration would make the platform even better. Review collected by and hosted on G2.com.

The blend of traditional RPA with agentic, AI-driven decision-making stands out most. Bots can now reason over unstructured inputs like emails and documents instead of just following rigid scripts. The AI Agent Studio makes it easy to plug LLM-based actions into workflows without custom API builds, and the Control Room gives solid visibility into bot performance and exceptions at scale. The low-code builder also makes it accessible to business users while still leaving room for developers to handle complex logic. Review collected by and hosted on G2.com.

The learning curve is steeper than expected once you move past basic bots into agentic workflows — documentation for AI Agent Studio and LLM integrations lags behind the pace of feature releases. Licensing costs can also add up quickly as you scale bots across departments, and troubleshooting failures in complex multi-agent workflows isn't always intuitive; error logs could be more descriptive. Performance can also lag when processing large unstructured documents. Review collected by and hosted on G2.com.

Agentic Process Automation offered by Automation Anywhere helps to automate business processes involving several steps, systems and decisions. This way one can automate repetitive tasks, transfer information from one application to another, and sustain processes without human supervision at each step. Review collected by and hosted on G2.com.

Sometimes testing may be needed to set up workflows with multiple conditions because in different business cases different actions have to be performed. Review collected by and hosted on G2.com.

I like best about Automation Anywhere Agentic Process Automation is that it helps solve some of the common challenges we face while developing and maintaining automation scripts. In traditional automation, we often have to write complex logic to handle exceptions, different input formats and changing business scenarios.For example, in a ticket processing automation, users may submit request in different formats, requiring multiple validation checks and exception handling scripts. Agentic automation can understand the context, determine the appropriate action and handle many of these variations with less custom scripting. This reduces maintenance effort,improve process reliability and allow us to focus more on enhancing the automation rather than constantly fixing edge cases. Its easy to use and to implement. Review collected by and hosted on G2.com.

What i like least is that it takes some time to learn in the beginning, The platform has many useful features but understanding how to use the agentic capabilities effectively requires practice and experience. Once you get familiar with it, it becomes much easier to work with. Review collected by and hosted on G2.com.

I like best about the Automation Anywhere Agentic Process Automation helps me to reduce the manual effort work of us and helps team to focus on more valuable customer facing work. As a Territory Manager, a lot of time goes into repetitive tasks such as collecting data from different systems, preparing reports, tracking opportunities and following up on routine actions. It has the potential to bring these activites together and automating intelligently, while preparing a weekly sales review, I often need to gather information from emails, CRM systems and various reports it will take hours to complete the task but with the help of this platform system can collect the required data, summarize key updates, highlights exceptions and present actionable insights automatically. This allows me to spend more time engaging with customers and supporting the sales team rather than on routine work. It helps in to underdstand contex, make decisions based on predefined rules which makes the process more efficient and less dependent on constant human monitoring. Overall i see it as a practical tool for improving productivity, accelerating decision making and helping teams work smarter. Review collected by and hosted on G2.com.

The biggest challenge is the learning curve, setting up and managing advanced agentic automations can be complex intially and business users may need customer support or training to use the platform effectively. Review collected by and hosted on G2.com.

The best thing about Automation Anywhere is its versatility in terms of predefined commands, there is a wide variety of predefined instructions for use by developers unlike its competitors, I also recommend the artificial intelligence part that is quite advanced.

In addition to the certification facilities provided by the tool and educational support Review collected by and hosted on G2.com.

Maybe the only thing I don't like is that the tools to manage the control room are a bit complicated at the beginning and the community part is still growing, so it is necessary to license to promote production Review collected by and hosted on G2.com.