--- title: Enghouse Insights Reviews meta\_title: 'Enghouse Insights Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 31 reviews by the users' company size, role or industry to find out how Enghouse Insights works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 31 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Enghouse Insights Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Enghouse Insights but has limited features. Are you part of the Enghouse Insights team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Enghouse Insights' Multi-Mode Data Collection platform is a comprehensive solution designed for market researchers and political polling specialists seeking to gather accurate and diverse data. By integrating multiple data collection methods—including online surveys (WAPI), phone interviews (CATI), non-agent phone interviews (IVR), and face-to-face interactions—the platform ensures a holistic representation of target audiences. This approach minimizes selection bias and accommodates varying respondent preferences, leading to more reliable and nuanced insights. Key Features and Functionality: - Enhanced Reach: Employing various data collection modes allows access to a broader and more diverse audience, facilitating comprehensive insights across different demographic groups. - Time and Cost Efficiency: The platform enables efficient resource allocation by selecting the most cost-effective and timely data collection methods tailored to specific project needs. - Optimized Response Rates: Offering multiple engagement options caters to individual respondent preferences, resulting in higher participation rates and more complete datasets. - Reduced Non-Response Bias: By providing various modes of participation, the platform mitigates non-response bias, ensuring a more representative sample and accurate insights. - Deeper Insights: Combining data from different collection modes captures unique perspectives, leading to a more profound understanding of complex issues and consumer behaviors. - Real-Time Monitoring: The platform offers real-time tracking of survey progress, response rates, and data quality, allowing for prompt adjustments to enhance data collection processes. - Improved Data Quality: Utilizing multiple data collection methods enables data triangulation, cross-referencing responses to validate and enhance data accuracy. - Geographical Coverage: The platform ensures comprehensive data collection across various regions, reducing bias from localized responses and providing a more accurate representation of the target population. Primary Value and User Solutions: The Multi-Mode Data Collection platform addresses the challenges of modern data gathering by offering a versatile and efficient solution that adapts to changing communication trends and respondent behaviors. It empowers organizations to make informed decisions based on high-quality, representative data, ultimately leading to more accurate insights and strategic advantages in market research and political polling. * * * Seller [Enghouse Systems](https://www.g2.com/sellers/enghouse-systems) Discussions [Enghouse Insights Community](https://www.g2.com/products/enghouse-insights/discuss) Solution Type Best-of-Breed Overview by Joanne Babbitt Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/enghouse-insights/pricing) ## Top-Rated Alternatives [ ![Alchemer Survey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alchemer Survey") Alchemer Survey 4.4/5(956) ](https://www.g2.com/products/alchemer-survey/reviews) [ ![SurveyMonkey](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveyMonkey") SurveyMonkey 4.4/5(23,900) ](https://www.g2.com/products/surveymonkey/reviews) [ ![Intuit Mailchimp All-in-One Marketing Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Intuit Mailchimp All-in-One Marketing Platform") Intuit Mailchimp All-in-One Marketing Platform 4.4/5(5,429) ](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/enghouse-insights/competitors/alternatives) ## User Insights Average based on 31 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Krous S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krous S.") KS Krous S. Mid-Market (51-1000 emp.) 3/9/2026 "Centralized Customer Insights with Reliable Performance" 4/5 What do you like best about Enghouse Insights? What I like most about Enghouse Insights is its unified, cross-channel view of customer interactions. Being able to pull together call logs, chat transcripts, survey feedback, and support ticket data all in one place saves us so much time and gives us a complete picture of the customer journey that we couldn’t get before. The quality management and compliance tools also stand out—they’re robust, reliable, and built for enterprise B2B use cases like ours, especially with GDPR and European data standards in mind. It gives us peace of mind that we’re tracking service performance correctly and staying compliant. I also appreciate how consistent and stable the platform is. Reports run smoothly, data is accurate, and we don’t face constant downtime or glitches that disrupt our workflow. For a team that relies on daily analytics to improve customer experience, that reliability is really valuable. Review collected by and hosted on G2.com. What do you dislike about Enghouse Insights? The customization for dashboards and reports isn’t as flexible as we’d like. We often have to export data to Excel to create the exact views our stakeholders need, instead of doing everything inside the platform. Review collected by and hosted on G2.com. What problems is Enghouse Insights solving and how is that benefiting you? I use Enghouse Insights to centralize customer interactions from various channels, track service quality, and gain real-time, actionable insights on customer sentiment. It saves us hours by eliminating manual data collection and helps us preemptively address issues, improving our overall customer experience. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![AD N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "AD N.") AN AD N. General Manager Financial Services Small-Business (50 or fewer emp.) 4/22/2025 "Best of the best data driven solutions for corporates across the globe" 5/5 What do you like best about Enghouse Insights? 1.strong recurring revenue mix 2.healthy balance sheet and funds generation 3.dividend consistency and growth Review collected by and hosted on G2.com. What do you dislike about Enghouse Insights? 1.integration and execution risk 2.limited space for analyst Review collected by and hosted on G2.com. What problems is Enghouse Insights solving and how is that benefiting you? Brilliant data management and analysis Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![May Anntonette M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "May Anntonette M.") MM May Anntonette M. Deployment Project Coordinator Enterprise (\> 1000 emp.) 12/27/2023 "Quick Review of the Automated Phone Surveys (IVR)" 5/5 What do you like best about Enghouse Insights? Automated phone surveys are time-saving as the participants no longer need to go through lengthy interviews. Additionally, participants would feel more comfortable in providing their feedback since responses are ofren anonymous. Review collected by and hosted on G2.com. What do you dislike about Enghouse Insights? One of the downsides of IVR is the human connection since it is automated, it may cause misinterpretation from the users which they would not be able to clarify since it is automated unlike in interviews. Review collected by and hosted on G2.com. What problems is Enghouse Insights solving and how is that benefiting you? IVRs are cost efficient, Rather than paying more for interviewers, companies can save by using Automated Phone surveys. It saves time since it is automated and do not require lengthy interviews. Additionally. since it is automated, it reduces human error in data gathering. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Vainisha J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vainisha J.") VJ Vainisha J. Software Engineer Small-Business (50 or fewer emp.) 1/9/2024 "User Experience and Interaction with Automated Phone Surveys (IVR)" 4/5 What do you like best about Enghouse Insights? I appreciate the efficiency and accessibility of Automated Phone Surveys (IVR), making it convenient for users to share their feedback or information through a streamlined and automated process. Review collected by and hosted on G2.com. What do you dislike about Enghouse Insights? The main drawback is the potential lack of personalization and the inability to address nuanced responses. Automated Phone Surveys (IVR) may struggle with complex inquiries that require human understanding and flexibility. Review collected by and hosted on G2.com. What problems is Enghouse Insights solving and how is that benefiting you? Automated Phone Surveys (IVR) solve the problem of resource-intensive manual surveys, providing a cost-effective and efficient way to collect feedback at scale. This benefits by saving time and resources while ensuring a systematic approach to gathering valuable insights. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Aliraza S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aliraza S.") AS Aliraza S. Process Trainer Small-Business (50 or fewer emp.) 1/15/2024 "I dont like IVR services" 0/5 What do you like best about Enghouse Insights? Nothing, Most of the tie is not usefull because they dont deal with real propleam, and its a way of escape to talk to customer agents Review collected by and hosted on G2.com. What do you dislike about Enghouse Insights? everything, as I said I dont like anything in this. Review collected by and hosted on G2.com. What problems is Enghouse Insights solving and how is that benefiting you? I was trying to tell I want to close the account, but it is not allowing me to do so, But there is nothing in IVR which helps with this. In chat Bot is just giving erroe and closing the chat Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Harsimran S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harsimran S.") HS Harsimran S. Managing Director Mid-Market (51-1000 emp.) 1/23/2024 "It is good until its not some kind of scam/online frauds" 2.5/5 What do you like best about Enghouse Insights? Its good since it gives a good payout for survey completion Review collected by and hosted on G2.com. What do you dislike about Enghouse Insights? The lack of trust since there are many fraudsters/scammers so unable to judge whether its genuine or fake Review collected by and hosted on G2.com. What problems is Enghouse Insights solving and how is that benefiting you? It gives a better understanding and a trend analysis data for interpretation by experts Review collected by and hosted on G2.com. Show More 2/6/2024 Validated ReviewerIncentivizedSource: G2 invite ![Sai Krishna V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sai Krishna V.") SV Sai Krishna V. Senior customer success specialist Mid-Market (51-1000 emp.) 1/17/2024 "IVRs are the best ways of improving experience" 4/5 What do you like best about Enghouse Insights? It is very easy to use and shares the direct feedbacks to product owners. Review collected by and hosted on G2.com. What do you dislike about Enghouse Insights? Having automated survey sometimes is a ban as end users might not always share the right feedbacks. Review collected by and hosted on G2.com. What problems is Enghouse Insights solving and how is that benefiting you? This is helping me gain the feedbacks on time without hassle so that i can start to improve on the services. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") IB Verified User in Banking Small-Business (50 or fewer emp.) 1/22/2024 "IVR" 4/5 What do you like best about Enghouse Insights? It is one of the best system that can be used to save time, easy to use and understand , options presented clearly, Improved costs, Any time availability ect Review collected by and hosted on G2.com. What do you dislike about Enghouse Insights? One thing that I think will be very helpful for user if a translator will get intrigated to IVR system Review collected by and hosted on G2.com. What problems is Enghouse Insights solving and how is that benefiting you? IVR helping saving our time by cutting the physical visiting to any store or banks etc.. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Avtar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Avtar S.") AS Avtar S. Network Support Engineer Mid-Market (51-1000 emp.) 2/1/2024 "Operational effectiveness" 4.5/5 What do you like best about Enghouse Insights? improve efficiency, customer satisfaction. Review collected by and hosted on G2.com. What do you dislike about Enghouse Insights? Starting it up and getting everyone in the company trained to use the program Review collected by and hosted on G2.com. What problems is Enghouse Insights solving and how is that benefiting you? Providing better results Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Rahul S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul S.") RS Rahul S. Contact Center Associate Mid-Market (51-1000 emp.) 1/16/2024 "Jobs related" 4/5 What do you like best about Enghouse Insights? Limited selection, helpfull need some improvement Review collected by and hosted on G2.com. What do you dislike about Enghouse Insights? No immediate support option, not clear to point Review collected by and hosted on G2.com. What problems is Enghouse Insights solving and how is that benefiting you? It left person unanswered when has more questions Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Enghouse Insights? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Enghouse Insights ](https://www.g2.com/products/enghouse-insights/discussions/new) GU Guest User What is Survox used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-survox-used-for) [ View all Discussions ](https://www.g2.com/products/enghouse-insights/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/enghouse-insights/pricing) ##### ##### Enghouse Insights Features Survey Insights Permissions [ View More Features ](https://www.g2.com/products/enghouse-insights/features) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Enterprise Feedback Management](https://www.g2.com/categories/enterprise-feedback-management) ##### Explore More [Best software for compliance-focused container security](https://www.g2.com/discussions/best-software-for-compliance-focused-container-security)[Most reliable cloud backup software for companies](https://www.g2.com/discussions/most-reliable-cloud-backup-software-for-companies)[Top cloud data security platforms for compliance-heavy industries](https://www.g2.com/discussions/what-are-the-cloud-data-security-platforms-for-compliance-heavy-industries) [Top APM solution for optimizing web services performance](https://www.g2.com/discussions/top-apm-solution-for-optimizing-web-services-performance)[What platform provides analytics on alert resolution times?](https://www.g2.com/discussions/what-platform-provides-analytics-on-alert-resolution-times)[Pros and Cons Details](https://www.g2.com/products/enghouse-insights/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)