Ease of use of the automate is very much appreciated Review collected by and hosted on G2.com.

Documentation for cloud is lacking or we are unable to obtain it Review collected by and hosted on G2.com.

Automate is an intuitive tool. Phone support is immediate, personal, and focused. Review collected by and hosted on G2.com.

Automate tasks occasionally require small adjustments such as: lengthening pause times between steps; or requiring multi-key actions to be broken out into individual steps. For example, "Alt+F" becomes "Hold Alt", "Type F", "Release Alt". Review collected by and hosted on G2.com.

Helpsystems Automate is an easy to use automation system and is quick to implement into your environment. Whether it is moving, uploading, and creating various types of files, Automate does it with ease. Review collected by and hosted on G2.com.

There isn't anything I dislike about Automate. With so many ways to use each module, the possibilities are endless. Review collected by and hosted on G2.com.

Web-UI(Frontend), API, DB and Desktop Automation in one Platform adds E2E Automation a greater flexibility. Review collected by and hosted on G2.com.

Pricing and BOTs(Ready library) unavailability. Review collected by and hosted on G2.com.

The best thing I like is its easiness of creating workflows without hiring a developer. Another point is the scalability, where we can start with a basic pack of 5 agents and upgrade whenever the requirements come. The product is really worth the money and has a fast ROI. Review collected by and hosted on G2.com.

Upgrading the product to the latest version is a pain. It is still not straight forward we have to backup, uninstall, re-install, and sometimes the Agent doesn’t connect, and we have to reinstall the Agent module again. The upgrade problem should be sorted out. Another thing is regarding the forms, Still to have the forms developed better to incorporate for the user interface. Review collected by and hosted on G2.com.

Its UI is just fantastic in terms of accessibility and effortless drag and drop facility Review collected by and hosted on G2.com.

As of now, I don't have anything to share on the downside. It will be appreciated if we get trail version for few months to explore it Review collected by and hosted on G2.com.

Schedule is easy for developer and easy to work with the tool Review collected by and hosted on G2.com.

The time take to step process I mean for understand what is the error the description is not to easy to read Review collected by and hosted on G2.com.

Helpsystem's automate 11 is a reliable, easy-to-use, robotic software that my company relies on. I like the organizational structure that allows me to maintain and schedule over 10 bots. The error handling, prioritization of bots, ques, and failure notifications are great! Review collected by and hosted on G2.com.

In order to update the desktop automation software, you must save a backup of your bots, uninstall automate 11, then reinstall. Review collected by and hosted on G2.com.

Love this product. Easy to code everything from automating on making a coffee purchase to building big systems Review collected by and hosted on G2.com.

Version Upgrades is always a challenge. There should be an easy way to upgrade from current version and not from scratch (uninstall current, install latest, import tasks). This is a studious task. Review collected by and hosted on G2.com.

Automate has an outstanding interface. It is easily configurable and adaptable. There are many connection point and you can create your process, tasks, workflows very easily. You can also improve yourself with community of HelpSystems. Additionally, you can find many free bots on https://botstore.helpsystems.com website. You can also import them to your environment for editing or improving for new bots.

OCR and the ability to imitate user mouse movements, they are very impressive. Especially with the ability to imitate user mouse movements, you can entegrate and manage as you wish any browsers, desktop application and more. So it is easy to establish dialog among of anything on your environment. The ability to drag and drop, codeless coding are most striking features. Many triggers types are available. For example: A quicker and more efficient way to get the same fitbit price information is to use web services to go directly to the data without having to go through the browser. This eliminates any errors caused by changes to the browser page. The task also runs much quicker. Any time Automate can get directly to the data without having to go through a user interface, the task will run quicker, more efficiently and without errors. Review collected by and hosted on G2.com.

I haven't had a negative experience so far. Because it is really very easy for implementation and configuration. First of all, you need to identify the point for RPA. Then you can start to configration. OCR has currently has limited language options. For example: Turkish is not available but in roadmap. HelpSystems helps their customers build a better IT, they focus on two key areas: Security & Automation. RPA is KEY to their automation suite on HelpSystems. So they are constantly improving themselves in this area. Review collected by and hosted on G2.com.