Verified User in Human Resources
UH
Verified User in Human Resources
Small-Business (50 or fewer emp.)
"Data File processing and automation"
5/5
What do you like best about Automate®?

We are able to easily automate the push and pull of data including encryption and decryption, post to logs, read instructions from SQL to execute on said data files. Review collected by and hosted on G2.com.

What do you dislike about Automate®?

The user interface to update the scripts works really well and is intuitive, but sometimes slow Review collected by and hosted on G2.com.

Verified User in Financial Services
EF
Verified User in Financial Services
Enterprise (> 1000 emp.)
"Great Automation"
5/5
What do you like best about Automate®?

AUtomate takes advantage of a beautiful and efficient user interface. Review collected by and hosted on G2.com.

What do you dislike about Automate®?

Sometimes agents lose connectivity, but that may not be a fault of Automate. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"3-years with Automate"
2/5
What do you like best about Automate®?

Low entry level. You need not to know programming to use it. Review collected by and hosted on G2.com.

What do you dislike about Automate®?

A lot of bugs. There is a bug almost at every action. Support is fixing it but very slowly (a year or more) Review collected by and hosted on G2.com.

Response from Ravi Dirckze of Automate®

Hi

I am the Technical Product Manager for Automate. Thank you for your review and am sorry to hear of your less than stellar experience.

At HelpSystems, we pride ourselves on the high customer satisfaction standards we maintain. I would like to have a call to discuss your experience and see how we can resolve your issues. If you are open to it, please let me know how I could get in touch with you.

Thanks you.

CJ
Clinton J.
VP of Data & Analytics
Mid-Market (51-1000 emp.)
"A key tool in our BI department."
5/5
What do you like best about Automate®?

Automate has an intuitive user interface that helps you get going quickly and efficiently to automate various tasks. It's a real time saver for many different repetitive tasks. The built-in task modules are drag/drop and almost self-commenting on why tasks are created. Easy to follow and understand. Review collected by and hosted on G2.com.

What do you dislike about Automate®?

No real downsides to Automate. When bugs are encountered, support is responsive to add fixes in later releases. Review collected by and hosted on G2.com.

Response from Ravi Dirckze of Automate®

Hi Clinton,

Just a quick note to thank you for taking the time to review Automate.

Always feel free to reach out and let us know how we can better support your automation initiatives.

Ravi Dirckze - Technical Product Manager for Automate.

Verified User in Food Production
UF
Verified User in Food Production
Mid-Market (51-1000 emp.)
"Constantly Saving Time and Money using Automate"
5/5
What do you like best about Automate®?

The ease of creating a workflow. A majority of the tools are self-explanatory to setup. We use this to monitor data in our ERP system as well as in Sharepoint, monitor services on servers, restart services and servers on off hours, update missing data in our ERP system. Send reminders for missing processes, files, data, etc. We also use it to initiate the FTP of our EDI files to and from our VAN. Without Automate our business would not run! Review collected by and hosted on G2.com.

What do you dislike about Automate®?

The exclusion time periods on a scheduled condition used to be per task within the condition itself, however now, you have to remember that it is in a different location within the management console and can be done by workflow, condition or task. Not as intuitive as every other feature. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"Use Automate to Import Data"
5/5
What do you like best about Automate®?

Create individual tasks, and link them together in a workflow.

Active Directory actions that you use to create, update or delete users into Active Directory for w.g. onboarding. Also can be used to perform regular audits and export the data to Excel spreadsheet or other reporting output types or into a database.

These activities can help automate report generation and distribution, run DTS packages, or other similar database maintenance processes automatically, and also allow expansion of tasks to do even more using Review collected by and hosted on G2.com.

What do you dislike about Automate®?

I disliked the fact that the user has to write all the scripts. Review collected by and hosted on G2.com.

Verified User in Banking
EB
Verified User in Banking
Mid-Market (51-1000 emp.)
"Excellent, easy to use, RPA tool for routine tasks"
4.5/5
What do you like best about Automate®?

Automate has an easy to use, robust coding format to be able to automate routine tasks. With a basic level of training, any user who can apply logic and think through error correction can create a repeatable workflow task. It does not require special coding skills, but having a programming background is helpful. Review collected by and hosted on G2.com.

What do you dislike about Automate®?

In my opinion, Helpsystems Automate is a cost-effective, lower-complexity tool. If you are looking for robust OCR data extraction and native machine learning capabilities, I recommend you look at a different tool. Review collected by and hosted on G2.com.

Alex G.
AG
Alex G.
GM
Small-Business (50 or fewer emp.)
"Saves Time and Money"
4/5
What do you like best about Automate®?

Makes the mundane tasks easy with robotics Review collected by and hosted on G2.com.

What do you dislike about Automate®?

Time to implement and developer costs incurred. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Automate for Data manipulation"
3.5/5
What do you like best about Automate®?

capability of moving data to iseries servers Review collected by and hosted on G2.com.

What do you dislike about Automate®?

need to amalgamate with two products including GoAnywhere Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Verified User in Financial Services
Small-Business (50 or fewer emp.)
"Makes IT Life simple"
5/5
What do you like best about Automate®?

Different processes built in to choose from; for example - download from FTP or rename a file. Review collected by and hosted on G2.com.

What do you dislike about Automate®?

No Dashboard to see what processes ran the successfully the night before. Review collected by and hosted on G2.com.