Automat is our global vendor managing the launch of Chatbot for the international markets. I like the project management and timely response in terms of communication. Review collected by and hosted on G2.com.

The company is based in Canada. I had concern of the project management and support in terms of trouble shooting for technical issues as they are different time zone. However the project has been well managed. I hope the they can still do the good job in terms of maintenance or support for the marketing activation in the future. Review collected by and hosted on G2.com.

Automat is an incredibly innovative platform that quickly can turn around services around AI that can increase customer engagement significantly Review collected by and hosted on G2.com.

Nothing to dislike the company and platform is awesome Review collected by and hosted on G2.com.

Clear Conversation AI expertise, professionalism Review collected by and hosted on G2.com.

Was globally great in the context where we were pionneer in the topics. We test and learn a lot together. We had to be very handson Review collected by and hosted on G2.com.

Automat's team is hands on, and shares a wealth of experience in not only messaging but in all channels that require personalized, dynamic conversations with consumers. From social messaging to voice, the distinction in conversational companies is the intelligence behind it. Review collected by and hosted on G2.com.

I think Automat's pricing model can be somewhat cost prohibitive. However, I have seen efforts to bring lower cost pilots to the table which is ver Review collected by and hosted on G2.com.

that the team was quick and always proactive. Review collected by and hosted on G2.com.

the time zone difference which makes it hard to connect via call Review collected by and hosted on G2.com.

Automat is the most advanced conversational sales agent in the category. Period. Review collected by and hosted on G2.com.

I would like to see Automat expand into other conversational channels and edge devices. It needs to go big! Review collected by and hosted on G2.com.

The quick response of our project manager, Carah Campbell, and her eagerness to improve our Chatbot post launch. Review collected by and hosted on G2.com.

There were breakdowns in communication, specifically regarding costs for certain updates. Review collected by and hosted on G2.com.

Flexibility, industry knowledge, perspective, subject matter expert, customizations Review collected by and hosted on G2.com.

Closed system, NLU process unexplained, use of personalization not realized Review collected by and hosted on G2.com.