I like that one can easily organize a work schedule with AutoLeap. Additionally, it is easy to conduct assessments to provide to clients. Review collected by and hosted on G2.com.

Every time I move an appointment in the schedule, I have to be very careful that it doesn't send messages or emails to the client. It's very annoying for no reason. Often clients contact us wondering why they received repeated notifications. Since the system is very new, less than a week in operation, we sometimes have to use the old software. Quite good but lacks training. Since I partly manage the workshop, work orders, and evaluations, I would have liked to have more time to practice it. Review collected by and hosted on G2.com.

Entering customer information and vehicle information into the system is very simple and quick Review collected by and hosted on G2.com.

I have to know the part number or description to a part in order to add it to the estimate instead of being able to access a master list on the estimate Review collected by and hosted on G2.com.

I have found the UI to be intuitive and easy to navigate. The mobile version for technician use is very straight forward. Review collected by and hosted on G2.com.

The only problem I have encountered so far is that if AutoLeap is open on my computer and I want to use the mobile version while working on a vehicle, it signs me out of my session on the computer. Review collected by and hosted on G2.com.

the sms reminders and everything add event and canned services Review collected by and hosted on G2.com.

Nothing yet, except the invoices. I can make them look different. Review collected by and hosted on G2.com.

The QuickBooks integration is such a big help and less of worry. The simplicity once you understand the logic of AutoLeap. Review collected by and hosted on G2.com.

Training sessions could be better, or knowledgebase can have more helpful videos instead of just written documents that could be harder to follow for the average user. Bills could be handled differently instead of forcing the use of AutoLeap to setup a new vendor to avoid duplicity Review collected by and hosted on G2.com.

Text to pay and authorize work. ease of use Review collected by and hosted on G2.com.

wish they have more Big truck resources/information Review collected by and hosted on G2.com.

Single technical architecture avoiding the stacked software concept. GUI is very well designed and easier to learn.

Customer support has been outstanding. Have not used the QB interface but using all other AL components Review collected by and hosted on G2.com.

Nothing yet and have been live for about 1 month. All green for us a user from customer support to ease of use of software. Review collected by and hosted on G2.com.

I find AutoLeap's setup process to be impressively straightforward and easy to use, which facilitated a smooth transition from our previous system. The transition to a digital process has significantly helped solve the problem of managing paper work orders by keeping everything organized digitally and allowing for better customer interaction. I also appreciate how AutoLeap enhances customer engagement; it simplifies booking appointments online, eliminating the need for phone calls, and allows customers to approve processes conveniently through their phones. This capability greatly enhances our efficiency, helps us sell more, and improves customer satisfaction. Another standout feature is the ability to take and share pictures with customers, which allows customers to visualize issues more clearly and confirm repairs without the need for direct phone calls. This functionality is crucial in improving our workflow and operations. I also value having everything organized on our phones, enabling each technician to operate independently without constantly seeking approval from supervisors. The ability to communicate with customers and coordinate tasks efficiently through mobile devices truly enhances the overall experience with AutoLeap. Review collected by and hosted on G2.com.

I think if AutoLeap can have an app in our phones instead of being in a web browser, that would be a really good change. Review collected by and hosted on G2.com.

The system is very intuitive, and easy to use. I like that it integrates with QBO. I also like that the team is keeping up to date with technology. The onboarding support was unreal, and the chat function is so helpful. Review collected by and hosted on G2.com.

Have not ran into many downsides yet. I still have some kinks to work out in the QBO mapping but I think it will all come together with time Review collected by and hosted on G2.com.

We are new users of AutoLeap and this platform has revolutionized our business. The ease of communication with clients and technicians is a remarkable asset. Management and learning are very easy. The support staff is greatly appreciated as well as the simplicity of use. Tracking orders and receiving parts is done easily, and it is simple to find an invoice. All purchases are linked to the work order. We are French speakers, and the AutoLeap team was able to adapt by putting us in contact with Émilie who trained us. Review collected by and hosted on G2.com.

Two small minor improvements to make. First, the ability to record the car's mileage at the end of the work should be mandatory to close the work order. Currently, we have to do it at the beginning, but if the car is outside and we don't have the mileage, it is impossible to bill for this time. Then, technicians should be prevented from adding time to an already billed work order. An improvement is needed on this point. Review collected by and hosted on G2.com.