BH

Billy H.

Small-Business (50 or fewer emp.)

3/29/2023

"Great tool to keep your customers informed"

5/5

What do you like best about Autoflow?

Comstomsiable format. Texting features keep my customer informed as to what is going on with their vehicles Review collected by and hosted on G2.com.

What do you dislike about Autoflow?

You have to set everything up. The problem with being customizable is you have to set it up. Review collected by and hosted on G2.com.

TB

Tom B.

Small-Business (50 or fewer emp.)

4/4/2023

"Satisfactory"

5/5

What do you like best about Autoflow?

Very easy to use, just clicking bubbles and some reports are helpful Review collected by and hosted on G2.com.

What do you dislike about Autoflow?

maybe the layout, I would like to see how much media my techs are recording per car on a weekly basis Review collected by and hosted on G2.com.

MM

Mark M.

Small-Business (50 or fewer emp.)

3/30/2023

"Signed up for the DVI but cant do w/o TEXT communication with customers"

5/5

What do you like best about Autoflow?

Autotext.me has opened up another avenue to communicate with our customers. Review collected by and hosted on G2.com.

What do you dislike about Autoflow?

Doesn't work as well as we would like with our POS system. But it may be time to replace my POS... Review collected by and hosted on G2.com.

GH

Grant H.

Automotive Technician

Small-Business (50 or fewer emp.)

2/16/2023

"Its good, its great, but it takes occasional Ls."

3.5/5

What do you like best about Autoflow?

the benefit of using Autotext me is that it is completely digital and somewhat well optimized. Review collected by and hosted on G2.com.

What do you dislike about Autoflow?

It can be clunky at times. The optimization needs to be improved. Review collected by and hosted on G2.com.

JB

John Ross B.

Automotive Service Advisor

Small-Business (50 or fewer emp.)

5/19/2022

"Very helpful tool for updating customers!"

4/5

What do you like best about Autoflow?

My favorite feature is being able to send text updates throughout the day by clicking one single button. We have it integrated with Tekmetric and they mesh almost seamlessly. Review collected by and hosted on G2.com.

What do you dislike about Autoflow?

One feature I dislike is if we want to close out a customer's invoice (for instance, if no work was performed or it was only an estimate), we have to disable notifications, otherwise, it sends a text saying the work is completed. This has caused some confusion. Review collected by and hosted on G2.com.

UA

Verified User in Automotive

Small-Business (50 or fewer emp.)

9/22/2021

"Customers really enjoy the system, but it tends to have glitches and doesn't interface seamlessly."

3.5/5

What do you like best about Autoflow?

The ability to communicate with customers via text. Review collected by and hosted on G2.com.

What do you dislike about Autoflow?

It doesn't interface with our POS system as well as I would like it to. Review collected by and hosted on G2.com.

Recommendations to others considering Autoflow:

Customers like it, but it does produce more headaches than I was expecting once transitioning to a "fully" interfaced POS system. Review collected by and hosted on G2.com.

What problems is Autoflow solving and how is that benefiting you?

We are solving customer communication issues with the ability to send text messages. I have seen a greater understanding of issues from customers because they can see the problems with their vehicle. Review collected by and hosted on G2.com.