I've come from a completely non CAD/PLM background, and I've been able to get up to speed with the way Upchain works quite quickly.
Support has been massively improved in the last few months, and the speed in which developments/improvements are delivered is good.
Feedback is taken on board and acted upon. I've dealt with similar sized companies in different fields who didn't take feedback onboard and just issued platitudes, but Upchain acknowledge that the system can always be improved. Review collected by and hosted on G2.com.
It's not without its bugs and error messages (but as mentioned above, these are acknowledged). As I deal with end user support, I see more of the issues that users face when dealing with Upchain, and one of the main complaints is the errors given are vague and ambiguous. Review collected by and hosted on G2.com.
