Verified User in Automotive
AA
Verified User in Automotive
Enterprise (> 1000 emp.)
"A flexible and scalable PLM solution"
4/5
What do you like best about Autodesk Fusion Manage?

I've come from a completely non CAD/PLM background, and I've been able to get up to speed with the way Upchain works quite quickly.

Support has been massively improved in the last few months, and the speed in which developments/improvements are delivered is good.

Feedback is taken on board and acted upon. I've dealt with similar sized companies in different fields who didn't take feedback onboard and just issued platitudes, but Upchain acknowledge that the system can always be improved. Review collected by and hosted on G2.com.

What do you dislike about Autodesk Fusion Manage?

It's not without its bugs and error messages (but as mentioned above, these are acknowledged). As I deal with end user support, I see more of the issues that users face when dealing with Upchain, and one of the main complaints is the errors given are vague and ambiguous. Review collected by and hosted on G2.com.

GD
Gabrielle D.
Small-Business (50 or fewer emp.)
"An exclusive design with innovative qualities in its entirety."
4.5/5
What do you like best about Autodesk Fusion Manage?

I love this system, since it provides sophisticated functions according to the reduction of design errors of a project, promoting innovative statistics that allow a greater margin in labor matters, mentioning that one of my favorite aspects of Upchain, is that it acquires functions that guarantee the development of the products you run in your corporation, redesigning and advising, for an optimal fit for maximum effectiveness in terms of numerical percentages, increasing the scope of development and productivity of an entire business establishment. Review collected by and hosted on G2.com.

What do you dislike about Autodesk Fusion Manage?

It proceeds to maintain a wide list of capabilities for the different steps that must be developed in the course of creating a product, highlighting that from a more strategic point of view, it would be incredible to implement a plan with direct functions that allow designing and run a design in its entirety from this same platform, in order to promote faster work, which is a great idea, if there were this option for the creation window. Review collected by and hosted on G2.com.

TJ
Troy J.
Design Engineer
Mid-Market (51-1000 emp.)
"Intuitive Design"
5/5
What do you like best about Autodesk Fusion Manage?

The ability to view CAD models without opening the parts in SolidWorks Review collected by and hosted on G2.com.

What do you dislike about Autodesk Fusion Manage?

There are some features that are yet to be included in the product, such as the ability to view who has yet to sign off a workflow Review collected by and hosted on G2.com.

AT
Aman T.
Small-Business (50 or fewer emp.)
"A tool that reduces production errors in developer areas."
4.5/5
What do you like best about Autodesk Fusion Manage?

I am fascinated by this system, since it is based on the innovation of new projects to be executed, mostly in the design and production areas, highlighting that it contains fantastic main tools programmed, attracting the attention of multiple users because most of these functions are quite advanced, as it maintains a very secure cloud storage, for the idealizations and data obtained throughout the PLM solutions that this software executes on a particular platform, without excluding that its operator interfaces are very intuitive , with automated approvals and among other multiple features that Upchain acquires, to guarantee its work. Review collected by and hosted on G2.com.

What do you dislike about Autodesk Fusion Manage?

It can be considered that it is quite complete software, and the negative arguments about its general functionality are totally scarce, however, we can state that it presented its qualities with disadvantages throughout its executive processes, and even at the beginning of its respective operation in a facility, highlighting that the configuration of its systems to adapt it to our environment and promote a guarantee of comfort, is something difficult to implement and takes time. Review collected by and hosted on G2.com.

Verified User in Industrial Automation
UI
Verified User in Industrial Automation
Small-Business (50 or fewer emp.)
"Advertised Features Do Not Work as Expected - Bad Customer Service"
0.5/5
What do you like best about Autodesk Fusion Manage?

The User Interface is nice and it looks like there are a lot of functionalities. Review collected by and hosted on G2.com.

What do you dislike about Autodesk Fusion Manage?

However, what they show in their training program only works smoothly on the program. Once one starts using the software, many of the features of the software are half-baked. Their customer representatives are also not very knowledgeable about the issues they try to solve, and it takes a few days until they reply. Review collected by and hosted on G2.com.

Response from Michael of Autodesk Fusion Manage

Thanks for your feedback, and I’m really sorry to hear you had a bad experience with Upchain. We’d like to make things right. If you have a chance, please send me a message at mgreenlee@upchain.com.

Regarding customer support: our support team works hard to answer requests quickly, and our median response time to emails on support incidents during the last three months was just under 2 business hours. We also have support plans offering 24x7 coverage and phone support for those who need it. Occasionally, though, we drop the ball or an investigation takes a little longer. It sounds like that happened to you, and I'm sorry for that - I understand it's frustrating not to hear back when you're having a problem.

Our Connect the Chain onboarding and training program is designed to give potential customers complete access to product functionality before making a commitment, so you can see exactly how Upchain will work for you, and even test with your own data. We make changes and improvements every time we run the program. I’m not sure from your review which training cohort you participated in, but it sounds like we missed the mark, and we’d welcome any suggestions you have on what we can improve.

BR
Bianca R.
Mid-Market (51-1000 emp.)
"An excellent and innovative PLM solution for your developer efforts."
4.5/5
What do you like best about Autodesk Fusion Manage?

Thanks to the PLM functionalities that this software acquires, it is open to work in the branches dedicated to engineering, because we can carry out different methods of planning the different projects that aim to culminate, in its most splendid layer of success, because this system guarantees to minimize the errors of the production of one of the ideas embodied with beneficial environments, in order to safely promote the buildings that are being formulated through this very necessary server, which catches my attention in large interesting proportions. Review collected by and hosted on G2.com.

What do you dislike about Autodesk Fusion Manage?

It would be quite useful if this software will integrate notifications of mismanagement, when we are designing a particular project, regardless of the purpose for which the production processes are due, above all to determine in a faster way the details that are present, since it is something normal, but if it is overlooked, it can be a problem of great magnitude, which requires good attention in these work areas. Review collected by and hosted on G2.com.

Sean K.
SK
Sean K.
Mid-Market (51-1000 emp.)
"Simple setup paired with mature training and support."
5/5
What do you like best about Autodesk Fusion Manage?

Upchain is a breeze to set up. It's possible to implement without having a full-time person dedicated to administration. Through their "Connect the Chain" program, current and new users have access to detailed live training sessions every month. Throughout the process, Upchain's support team is very present and willing to help. Review collected by and hosted on G2.com.

What do you dislike about Autodesk Fusion Manage?

Some of our assemblies have suppressed parts that need to be unsuppressed in order to be uploaded which is an inconvenience. I communicated this to the Upchain team and they are already working on it. Review collected by and hosted on G2.com.

MK
Michael K.
Mid-Market (51-1000 emp.)
"An innovative way for business design processes."
4.5/5
What do you like best about Autodesk Fusion Manage?

It is a wonderful software that has great characteristics of collaborations in certain design areas, which is totally useful at large scales, to meet the planned objectives and reach a culminating stage of these schedules derived from the departments of certain independent organizations in its labor subject, mentioning that most of its internal developer user interfaces are very intuitive at incredible averages that attract the attention of any expert user in the field, to which this audacious and technological system refers. Review collected by and hosted on G2.com.

What do you dislike about Autodesk Fusion Manage?

It should significantly improve its templates, for the creations of innovative products that are made from this interface, which its tools in these areas of verification and promulgation of the systems that are being promoted fairly, are slow and require modernization to acquire minority implements to produce faster jobs at considerable scales, while allowing flexibility for these challenging functions. Review collected by and hosted on G2.com.

LC
Lisa C.
Small-Business (50 or fewer emp.)
"An innovative tool for the initiation processes of your programs."
4.5/5
What do you like best about Autodesk Fusion Manage?

I like this software because it can adapt to the productivity of the employees in a minimal way like numerous massive members, which is one of the virtues that most attracts my attention with reference to this system of great functional and innovative proportion, It is based mostly on processes of different management for the applications that are in progress at their completion stage, highlighting that most of these administrations are very useful and are fully operational to analyze any detail, or positive aspect that is maintained. Review collected by and hosted on G2.com.

What do you dislike about Autodesk Fusion Manage?

The software does not have a free version to perform demo tests of the Upchain functions, to then make decisions and fully implement the system in an obviously paid way, but it does not have this ease and virtue of good gesture to determine if the The use of their operations is suitable for companies with situations similar to the functions of this program, which is an inconvenience to strengthen confidence to know if this service is appropriate. Review collected by and hosted on G2.com.

AC
Alejandro C.
Small-Business (50 or fewer emp.)
"PLM tool to make highly innovative products."
4.5/5
What do you like best about Autodesk Fusion Manage?

It is an incredible platform for the innovation of products made in a particular organization, performing amazing data management of each digital article in the electronic commercial sales pages, which allows these companies that are dedicated to development to create new technological bases for the massive purchase on the part of the users who reside through the servers of the establishments, which is one of the tools that I love the most about this software, in peculiar large quantities. Review collected by and hosted on G2.com.

What do you dislike about Autodesk Fusion Manage?

It has a simple user interface, which does not convey any characteristic emotion, when viewing this main page, referring to Upchain, mentioning that it does not contain relevant and detailed information, which can be frustrating, for many of the new users who They arrive at this platform, highlighting that it lacks illustrations and dynamics, occupying a dry and dark aspect, being a problem on a large scale, in their main presentations on their website. Review collected by and hosted on G2.com.