--- title: Autochat.io Reviews meta\_title: 'Autochat.io Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 12 reviews by the users' company size, role or industry to find out how Autochat.io works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 12 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Autochat.io Reviews & Product Details Autochat is a conversational customer engagement solution tailor-made for E-commerce. It helps online stores sell more by proactively engaging and supporting customers throughout their purchase journey and that's why it's much more than just a live chat. Following are the main features of Autochat that make it different from traditional live chat Softwares: Proactive Messaging: Use Contextual Rules based on various data points like user history, UTM parameters, source campaign, session activity, etc. to automatically trigger real-time messages for live users. These messages help start contextual conversations at scale. Once the user is hooked and starts a conversation, the chances of conversion increase manifold. Live Shopper Insights: You and your team members can see all live shopping sessions on your online store with business insights like cart value, the historical average order value of shopper, number of orders placed by the shopper in the past, etc. You can then smartly reach out personally to the most valuable shoppers while they are still on the site. 24x7 Chatbots with seamless handover & takeover: Chatbots can easily be activated to automatically respond to common customer queries, to help them search through products, to showcase new arrivals, to capture contact information, etc. Seamless handover to human team members can also be configured for questions outside the chatbot's scope. It is also possible for you and your team members to look at conversations happening with chatbots in real-time and take over the conversation if and when required. Shared Team Inbox A state of the art shared team inbox with features like Private notes (for team members to collaborate among themselves in context of a conversation), Canned responses (to respond efficiently to customer conversations), and Assignment of conversations to other team members (let the best-suited person respond). In addition, you can also hook up various other messaging channels like Facebook Messenger, Whatsapp, Twitter, and Gmail to the Inbox. This helps your team communicate with all the customers from a single place. * * * Seller [Autochat.io](https://www.g2.com/sellers/autochat-io) Discussions [Autochat.io Community](https://www.g2.com/products/autochat-io/discuss) Languages Supported English Overview by Mansi Peswani Show More ## Pricing Pricing provided by Autochat.io. ### Startup Plan Starting at $50.00 20000 Conversations Per Month ### Growth Plan Starting at $99.00 50000 Conversations Per Month [ View More Pricing Information ](https://www.g2.com/products/autochat-io/pricing) ## Top-Rated Alternatives [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/autochat-io/competitors/alternatives) ## User Insights Average based on 12 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) RB Ruhan B. Senior Sales Strategist Government Administration Mid-Market (51-1000 emp.) 9/10/2024 "Enhance user experience through personal communication" 4/5 What do you like best about Autochat.io? With Autochat I can create auto chats based on customer interaction such as cart abandonment or product viewed. This allows me to be able to get to the potential buyers at the right time and be able to answer questions which in turn can improve the conversion rate. Review collected by and hosted on G2.com. What do you dislike about Autochat.io? I consider that it is insufficient for the purpose of analysis. More granular information regarding performance of agents, customers feedback, along with effectiveness of certain chat triggers toward conversion rates could be interesting. Review collected by and hosted on G2.com. What problems is Autochat.io solving and how is that benefiting you? Autochat has been beneficial to my online store because it enhanced the conversation with the clients. The approach keeps prospective buyers from feeling stranded at any one place in the site and give them a chance to seek clarification before they check out. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AS Anny S. Manager Mid-Market (51-1000 emp.) 8/27/2024 "Most advance chat bot system for Ecommerce!" 4.5/5 What do you like best about Autochat.io? I find autochat to be very advance in its domain, it has messaging system that works on various advance factors like utm, session activity etc and it triggers messages according to that. It has been very seperate from normal chat bots in terms of features. And it has live shoppers insight which has been very useful for us. Review collected by and hosted on G2.com. What do you dislike about Autochat.io? In my usage i have faced no major issue while working with this. Review collected by and hosted on G2.com. What problems is Autochat.io solving and how is that benefiting you? Definitely very advance and useful chat support system in our ecommerce website which we run for our clients and for us too. It automatically tailors replys according to data of customer which really helps in improving sales of website. Review collected by and hosted on G2.com. Show More 9/16/2024 Validated ReviewerIncentivizedSource: G2 invite ![Abhay S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhay S.") AS Abhay S. CS Support & CX Transformation Strategy Lead (Fractional) Internet Mid-Market (51-1000 emp.) 8/28/2024 "A game changer product in the chat automation industry!!" 4.5/5 What do you like best about Autochat.io? The platform offers a high degree of customization, allowing businesses to tailor the chatbot's responses and behavior to their specific needs and brand voice. This is the best part in my opinion. Review collected by and hosted on G2.com. What do you dislike about Autochat.io? The initial setup process can be time-consuming, especially for businesses with complex workflows or large knowledge bases. Added, training the chatbot to handle specific industry terms or jargon may require additional effort and time. Review collected by and hosted on G2.com. What problems is Autochat.io solving and how is that benefiting you? Autochat's AI-powered chatbot is highly effective at understanding and responding to customer or client inquiries in a natural and human-like manner. This is helping up to scale up north start metrics such as customer experience and retention rate. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") US Verified User in Staffing and Recruiting Mid-Market (51-1000 emp.) 12/12/2024 "Great multi channel integration" 4.5/5 What do you like best about Autochat.io? It has helped me to easily integrate different communication channels we have. I did face some issues when I started using it a year ago but the customer support was very helpful. Its's easy to use once you get the hang of it. I have now been using it for 1 year and it has been great. Review collected by and hosted on G2.com. What do you dislike about Autochat.io? I would like to see more customizing options about dashboards Review collected by and hosted on G2.com. What problems is Autochat.io solving and how is that benefiting you? It has improved the response rate, and has made the entire process more efficient Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Josh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh S.") JS Josh S. Sales Executive Small-Business (50 or fewer emp.) 12/11/2024 "Autochat Review" 3.5/5 What do you like best about Autochat.io? It works great for our whatsapp communications with clients Review collected by and hosted on G2.com. What do you dislike about Autochat.io? it was quite complex to implement within our business and quite costly Review collected by and hosted on G2.com. What problems is Autochat.io solving and how is that benefiting you? It is helping keep in realt-time communications with our clients so we can engage more effieicently Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Harish A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harish A.") HA Harish A. Senior Member of Technical Staff Small-Business (50 or fewer emp.) 10/1/2024 "AutoChat: A Game-Changer for Customer Service" 4.5/5 What do you like best about Autochat.io? Its 24/7 availability and processing of Natural language Review collected by and hosted on G2.com. What do you dislike about Autochat.io? It could only mostly assist with common inquires and need human intervention for increased complexity Review collected by and hosted on G2.com. What problems is Autochat.io solving and how is that benefiting you? AutoChat helps us provide better customer service by automating common inquiries and providing 24/7 support. This can lead to improved customer satisfaction. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Danielle C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle C.") DC Danielle C. CEo Small-Business (50 or fewer emp.) 9/19/2024 "auto chat for dummies" 4/5 What do you like best about Autochat.io? The most helpful thing about auto chat if that is user-friendly. If you're not good with auto responses, this is the way to go Review collected by and hosted on G2.com. What do you dislike about Autochat.io? The least helpful thing about auto chat. It has a slow start up. It's not always compatible with other programs Review collected by and hosted on G2.com. What problems is Autochat.io solving and how is that benefiting you? auto chat help with clients acting questions regarding different cleanings that are offered Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Michele H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michele H.") MH Michele H. Scheduler Small-Business (50 or fewer emp.) 8/29/2024 "Great product!!" 4.5/5 What do you like best about Autochat.io? Autochat was exrreamly helpful in my communication management ! This has been a lifesaver for my customer service experiance!! Review collected by and hosted on G2.com. What do you dislike about Autochat.io? As of now I have not found a feature I dislike! Review collected by and hosted on G2.com. What problems is Autochat.io solving and how is that benefiting you? This is helping achieve a quicker, more conveinet and knwoledgeable way for teama mebere to comunicate to get questiosn answerswed . This has also helped us work together and solution focused due to the ease of use. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Shashikanth A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shashikanth A.") SA Shashikanth A. IT Compliance Analyst Small-Business (50 or fewer emp.) 10/22/2024 "Good AI Chat app" 4.5/5 What do you like best about Autochat.io? Auto chat is a good processor of natural language and gives the right answers Review collected by and hosted on G2.com. What do you dislike about Autochat.io? The AI risks should be processed carefiully Review collected by and hosted on G2.com. What problems is Autochat.io solving and how is that benefiting you? it enhanced the interaction with the online support Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Imamunnisa S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Imamunnisa S.") IS Imamunnisa S. Senior Talent Acquisition Specialist Small-Business (50 or fewer emp.) 8/27/2024 "Magic of Technology" 5/5 What do you like best about Autochat.io? This AI feature got my job verry easyy and the automated messages and keep the conversation healthy and even the web option was very special Review collected by and hosted on G2.com. What do you dislike about Autochat.io? As of now no concernes - in coming days this will be a game changer Review collected by and hosted on G2.com. What problems is Autochat.io solving and how is that benefiting you? It is automating the most common questions and giving answers in seconds Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Options Pricing provided by Autochat.io. ### Startup Plan Starting at $50.00 20000 Conversations Per Month ### Growth Plan Starting at $99.00 50000 Conversations Per Month ### Premium Plan Starting at $250.00 100000 Conversations Per Month [ View More Pricing Information ](https://www.g2.com/products/autochat-io/pricing) ##### ##### Autochat.io Features Communication Notifications Internal Use Customization Conversation Archiving Lead Development [ View More Features ](https://www.g2.com/products/autochat-io/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat) ##### Explore More [Best generative AI toolkits for launching a new app](https://www.g2.com/discussions/what-are-the-best-generative-ai-toolkits-for-launching-a-new-app)[Best software for automating document templates](https://www.g2.com/discussions/what-is-the-best-software-for-automating-document-templates)[Best anti-money laundering software for fintech](https://www.g2.com/discussions/best-anti-money-laundering-aml-software-for-fintech-companies) [Which Blockchain as a Service platforms maintain predictable costs without hidden charges during peak traffic?](https://www.g2.com/discussions/which-blockchain-as-a-service-platforms-maintain-predictable-costs-without-hidden-charges-during-peak-traffic)[Which is the best accounts payable automation software for enterprises?](https://www.g2.com/discussions/what-are-the-best-accounts-payable-automation-software-for-enterprises)[Pros and Cons Details](https://www.g2.com/products/autochat-io/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)