--- title: Author-It Reviews meta\_title: 'Author-It Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 40 reviews by the users' company size, role or industry to find out how Author-It works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 40 scale: '5' date\_modified: '2026-08-08' parent\_category: name: Content Management url: https://www.g2.com/categories/content-management --- # Author-It Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Author-It but has limited features. Are you part of the Author-It team? [Upgrade your plan](https://my.g2.com/author-it/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Create. Collaborate. Manage. Reuse. Translate. Publish. All on one platform. Author-it is a true and complete Component Content Management System (CCMS) for the creation, management, localization, and publishing of a wide variety of information products. Single sourcing is the core of Author-it, and with loads of functionality like multi-channel publishing, variant management, review and approval workflows, and authoring assistance, we offer a collaborative solution capable of dealing with the needs of any organization, from SMBs to Enterprise. Unlike DITA and XML solutions, Author-it makes importing and authoring content a snap. And with no coding expertise required, collaborating in real time with SMEs and non-technical writers breaks down silos and increases productivity. Manage large content libraries easily without losing control, create modern, personalized courses, reuse and translate content without leaving the platform, and publish to multiple outputs, including HTML5, mobile, PDF, print and more. Save time and eliminate content chaos with Author-it. * * * Seller [Author-It Software Corporation](https://www.g2.com/sellers/author-it-software-corporation) Discussions [Author-It Community](https://www.g2.com/products/author-it/discuss) Languages Supported German, English, French, Dutch Solution Type All-in-One Overview by Ryanne Rosenlund Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 20 months [ View More Pricing Information ](https://www.g2.com/products/author-it/pricing) ## Top-Rated Alternatives [ ![MadCap Flare](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MadCap Flare") MadCap Flare 4.4/5(491) ](https://www.g2.com/products/madcap-flare/reviews) [ ![Heretto](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heretto") Heretto 4.1/5(39) ](https://www.g2.com/products/heretto/reviews) [ ![Paligo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paligo") Paligo 4.6/5(57) ](https://www.g2.com/products/paligo/reviews) [ View All Alternatives ](https://www.g2.com/products/author-it/competitors/alternatives) ## User Insights Average based on 40 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") TO Verified User in Oil & Energy Enterprise (\> 1000 emp.) 6/17/2026 "Great support, ease of use, and a lot of finicky madness" 3.5/5 What do you like best about Author-It? I'm not sure what I really like about it. I'm really just comparing my past experience with MadCap Flare and it is the support via AuthorIt when you have an issue that helps as that has been quick and helpful at times. AuthorIt is also easier to use and understand. I'm OK with the usability and organization of topics but there are a lot of buggy things that drive us nuts, so I am hoping I can share some of that here. Review collected by and hosted on G2.com. What do you dislike about Author-It? -Table work is finicky. There's nothing worse than clicking on a row and the damn thing jumps to another area far away on the page when you are ready to enter something (happens every time, this is not an occasional glitch). Sometimes table rows can magically morph into some other rendition of what a row is, too and you have to then remove it and re-add and hope there's not some invisible formatting left behind forcing you to start over. -Accidently moving a topic--there needs to be a confirmation dialog for moving a topic around as it is alarmingly easy to accidently do without knowing and finding out a year later that your "Before you begin" topic is a 1/4 way into the doc. -The cursor is never where you click. We have all learned and adjusted to click slightly to the left of right of where we actually want to be. Seems like something that could be fixed easily and probably should have been fixed a long, long, time ago (but if you fix it now you'll probably throw us all off; Insert sarcasm :) ). -I don't like when Amazon times you out. Seems to happen often or too quick and when it prompts you for the landing page address for your application to re-open, it never works so you are forced to visit the A-It page again and re-login (and it is far from being a single sign on as I have to copy and paste the PW two times as well as enter my email two times. -I do like that you can switch to a simulated desktop mode in the Amazon remote server. -If you remain in the Amazon remote window and try to open two or three screens, it always selects you main desktop as display #1 and makes it so you can no longer see your tool bar to select applications like Teams and whatnot. -Lag, esp. on Friday afternoons used to be a problem as it was like we suddenly decided to turn off or update servers. I'm not sure if that will be a problem now, although I know from past experience Amazon Cloud is far from 99% availability :) . They will leave you hanging occasionally. -If I replace a display screenshot in a doc, the original may have been taken years ago, so sometimes it is hard for me to size it the same to match the others in that area. We have templates set up to resize in 5-10& increments, but I'd like the option to manually set the size in 1% increments if possible (or maybe it is there but I haven't discovered it yet). -Sometimes bullets get stuck in editorial style (red) and it is hard to add a new bullet without it going red if two style happened to touch. I'd like a way to "Clear" formatting--for real--similar to what you can do in MS Word. This will undoubtedly help in other areas, too. -Find and replace doesn't find everything. In fact, it is very unreliable and I often find things I had hoped I corrected in large docs. One cannot trust it. -I hate when you copy a couple words or a sentence on one line and try to move it up before another line and when you paste it--it all turns green in a different style, then I have to reselect the style again (PITA). It also happens a lot if I back space to join words that jumped onto a new line because of copy/paste or otherwise, and you backspace to join them and everything goes bright green (happens in tables a lot, too). -Thanks, I hope you will work on these things. It's not all bad, really but these are the main things that drive me. Like I said, I will take this over MadCap any day and I've been outspoken about that due to the quality of service / help available--so keep that up and please use real people--if I have to talk to a bot to get help I am going to snap. -Author-It aside, I really don't like how this G2 survey company tries to capture you voice data as part of two of three options to complete the survey; it is an obvious and intrusive data grab. Also prompting you to use google or LinkedIn is intrusive and I've recently seen a lot of sites and services suddenly adopt google as a way to login--more intrusive data tracking; I don't agree with it and it is alarming. 1984! Review collected by and hosted on G2.com. What problems is Author-It solving and how is that benefiting you? It helps us communicate our complex products to our customers in the form of user and installation guides. We output into pdf and online Help. Now video is the big push, so make sure you stay relevant there. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") AA Verified User in Airlines/Aviation Mid-Market (51-1000 emp.) 8/6/2026 "Clear, Modern Documentation That Looks Professional" 3.5/5 What do you like best about Author-It? Magelan helps us create clear, modern documentation for our software. It makes it easier to present information in a clean, up-to-date way, and the overall result looks professional. Review collected by and hosted on G2.com. What do you dislike about Author-It? Sometimes I have to log out and log back in to see updates or changes. Support can also be hit-or-miss, and at times it hasn’t been very helpful. Review collected by and hosted on G2.com. What problems is Author-It solving and how is that benefiting you? Implementing Magelan has given us more options for our documentation, and the overall look and feel is now more modern and professional. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite MS Michael S. Manager Training & Documentation Mid-Market (51-1000 emp.) 7/20/2022 "Evolving Authoring System" 4/5 What do you like best about Author-It? dataglobal has been using author-IT as an enterprise-wide editorial system at multiple locations since 2006. Currently, there are about 70,000 objects in the database. When selecting our enterprise-wide editorial system, a modular model with integrated role distribution was of crucial importance to us. The role distribution function allows us to involve a large number of authors in the creation of new content. For example, we can have our employees in development, who have very deep knowledge in their field, start the documentation process for a new function long before its market launch. The editorial revision and preparation are then carried out centrally by the documentation department. Furthermore, as a company, we have high demands on our layout design. Therefore, we use publishing templates adapted to the target audience. Another important factor for us is multi-channel publishing. This allows us to achieve great synergy effects and save valuable time by being able to publish the already existing editorial content in different target formats. author-IT has developed into a fundamental building block in our documentation process. Starting with technically detailed product documentation, through online help in HTML format, to marketing literature, author-IT can fully meet our requirements. Review collected by and hosted on G2.com. What do you dislike about Author-It? Wenig Kommunikation über kommende Roadmap-Features. Dies könnte mit einem einfachen monatlichen/vierteljährlichen Newsletter verbessert werden. Review collected by and hosted on G2.com. What problems is Author-It solving and how is that benefiting you? Der Hauptvorteil für meine Arbeit beim Verfassen: die Wiederverwendung bestehender Themen (auch eingebettete Themen genannt). Macht mich produktiver! Review collected by and hosted on G2.com. Show More 1/24/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated LT Lisa T. Flight Operations Coordinator Mid-Market (51-1000 emp.) 7/19/2022 "Work Software" 4/5 What do you like best about Author-It? You do not have to do any formatting yourself. It is easy to start using Author-It, and once you know what you are doing, it is very intuitive and easy. Review collected by and hosted on G2.com. What do you dislike about Author-It? Sometimes it is hard no knowing what the formatting will look like before publishing. It would be good to have an idea of how the PDF looks before publishing. Review collected by and hosted on G2.com. What problems is Author-It solving and how is that benefiting you? To keep shared content among all of our manuals. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") TC Verified User in Computer Software Enterprise (\> 1000 emp.) 7/21/2022 "Overall it has been a good experience" 4/5 What do you like best about Author-It? It is cloud based. Initially we had a lot of issues with stability and reliability but over the last 2 years with the planned releases things have improved. Review collected by and hosted on G2.com. What do you dislike about Author-It? Most of the interactions are very mouse heavy. I would prefer more keyboard ways of doing things. Review collected by and hosted on G2.com. What problems is Author-It solving and how is that benefiting you? It is the central content management system for the team and hence we can reuse a lot of content across publications. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Imroz Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Imroz Q.") IQ Imroz Q. Training Lead (Sr. Associate) Enterprise (\> 1000 emp.) 9/6/2021 "A leading cloud based authoring tool to manage and publish learning content" 4/5 What do you like best about Author-It? Author-It allows you to create, manage, review, finalize and publish learning content or any other kind of documentation at a central location. With its cloud-based technology, it is easy to access and update the content on the fly. Since Author-It is a cloud-based platform, it's easy for the team to collaborate in content creation. You don't need knowledge about the DITA and XML to create content, making the tool great. There are so many different kinds of materials you can create—for example, SOPs, eLearning, and so on. One of the best features is that Author-It can transform existing content into different learning outputs. Review collected by and hosted on G2.com. What do you dislike about Author-It? Though it's an easy-to-use tool, it takes some time to get familiar with the interface. With your broadband connection is not that great, you may face issues while updating the existing content - as it takes some time to get the updates reflected. If you compare this with other tools like XOPUS, which supports XML and DITA standards, the response time is quicker. Review collected by and hosted on G2.com. Recommendations to others considering Author-It: If you are looking to create rapid content, then go for Author-It. Review collected by and hosted on G2.com. What problems is Author-It solving and how is that benefiting you? I was looking for a cloud-based solution, which can help the team collaborate and create learning content quickly. We also wanted to transform existing content into different formats, which Author-It did it swiftly. It was also easy for the team to get acquainted with the features of Author-it and adapt quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Mid-Market (51-1000 emp.) 4/7/2021 "Good tool" 4/5 What do you like best about Author-It? I really like the way it does everything automatically. The way pictures are realized and the aspect of the document. It's really intuitive and a good tool for pur company to relaize documentation. Review collected by and hosted on G2.com. What do you dislike about Author-It? Not so easy to understand sometimes. Sometimes pictures are difficult to realize Review collected by and hosted on G2.com. Recommendations to others considering Author-It: good tool for documentation Review collected by and hosted on G2.com. What problems is Author-It solving and how is that benefiting you? Translations in all laguanges required are so easy now. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Machinery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Machinery") IM Verified User in Machinery Enterprise (\> 1000 emp.) 9/4/2020 "Author-it is giving me help in manuals management" 4/5 What do you like best about Author-It? Author gives me great help in managing documentation. It helps me in managing the translations of my manuals. With few click i have the documents ready to publish in PDF format. I use this cloud every day. Review collected by and hosted on G2.com. What do you dislike about Author-It? I found some difficulties and problems at the beginning. The layout is not easier and the manuals in PDF format are too big. When i insert images is a slow process and is not possible manage the jpg or png inside the cloud. Review collected by and hosted on G2.com. Recommendations to others considering Author-It: I recommend the use of Author-it to anyone who has to manage a lot of translations of their documents. Review collected by and hosted on G2.com. What problems is Author-It solving and how is that benefiting you? The great benefits are the reuse of the contents and an easy a very fast process for sending documents for translation in all languages of the world Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JW Jody W. Documentation Specialist Mid-Market (51-1000 emp.) 8/8/2019 "Great content management, could be better on the publishing side" 4/5 What do you like best about Author-It? Author-It is superior when it comes to managing large amounts of complex, single-sourced content. It easily handles variations to content, and the UI is intuitive. I know that whatever content-management challenges that come up, Author-It will handle them. The support I receive from the Service Desk is second-to-none. They get back to you quickly, and genuinely care about your question or issue. Review collected by and hosted on G2.com. What do you dislike about Author-It? First, Author-It needs to offer more online formats to publish out to. At the time of writing (August 2019) they offer mostly legacy formats like WebHelp and HTML Help. I have had to heavily customise my CSS to improve the look and feel and behaviour of my WebHelp output. But I would like to see HTML5 formats on offer soon. I want to easily be able to publish modern, responsive HTML5 content. I want my help to have decent search, and I want to be able to embed metadata inside each content object. I want it to look less like the early 2000s. I know that the company is working hard to make this possible, so I look forward to seeing what they offer in the next 12 months. Second, there is a huge learning curve for new users. Honestly, I almost had a breakdown learning it. The configuration and relationship between the foundation objects that make the whole thing wor is complex. I fully document all of my config wherever I implement the system so I can remember what the hell it all means. Third, the output to MS Word is OK but requires quite a bit of mop-up to make your printed output look good. I like my documents to look perfect so if you can live with a little weirdness, then you might not think this is a big deal. Review collected by and hosted on G2.com. Recommendations to others considering Author-It: The complex setup is worth it. The content management aspect of Author-It is fantastic. Review collected by and hosted on G2.com. What problems is Author-It solving and how is that benefiting you? Effective content re-use, efficient and secure management of knowledge assets, ability to publish to online and print formats. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") UA Verified User in Automotive Enterprise (\> 1000 emp.) 8/2/2019 "Author-it is giving me a great help in document management" 4/5 What do you like best about Author-It? Author gives me great help in managing and speeding up the management of translations of my documents. In a few steps I have the complete documents ready to send. I found the advice that i read in the author community that I read often very useful. I would like to have a lighter author manual for entry level users. Review collected by and hosted on G2.com. What do you dislike about Author-It? I noticed some difficulties especially at the beginning. I would like some features to be added to get better and easier layout. I hope that a new version with some new features will be released soon. The author-it manual is too big, sometimes I find it difficult to find the sections that can help me. Inserting images is a somewhat slow procedure and it is necessary to have another software to manage them. During the layout of my documents I sometimes have to change or move some parts of the documents to get a good final layout. Review collected by and hosted on G2.com. Recommendations to others considering Author-It: Author-IT is a great way to create documentation. Initially I found some difficulties because it is different from the systems used in the past by me, but later I started working faster. Review collected by and hosted on G2.com. What problems is Author-It solving and how is that benefiting you? Using Author-it I have all my documents in one place and easily accessible. In a single interface I have all the tools for drafting documents and sending them to translation. I believe this is a great advantage over other systems. Moreover in case of problems the Author-it community is always very prepared to available and has quickly solved my problems. Review collected by and hosted on G2.com. Show More 8/9/2019 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Author-It? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Author-It ](https://www.g2.com/products/author-it/discussions/new) GU Guest User What is Author-It used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-author-it-used-for) MR Marie Roemer • Last activity over 6 years ago Can I and if yes how create training tutorials? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/16122-can-i-and-if-yes-how-create-training-tutorials) [ View all Discussions ](https://www.g2.com/products/author-it/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 20 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/author-it/pricing) Author-It Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d61ecfdb9b46ed822c4cfff4611b92eb/madcap-flare.png "Product Avatar Image") MadCap Flare 4.4/5(491) [ Compare Now ](https://www.g2.com/compare/author-it-vs-madcap-flare) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_aabb2b912c3c7aca7646b1dac06f52ee/paligo.png "Product Avatar Image") Paligo 4.6/5(57) [ Compare Now ](https://www.g2.com/compare/author-it-vs-paligo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_82d812f909bc367f5a46216c73c24ef5/heretto.png "Product Avatar Image") Heretto 4.1/5(39) [ Compare Now ](https://www.g2.com/compare/author-it-vs-heretto) ##### ##### Author-It Features Creation Features XML Authoring Workflow Management Collaborative Review Software Model On-Premise Cloud-based [ View More Features ](https://www.g2.com/products/author-it/features) ##### Categories on G2 [Course Authoring](https://www.g2.com/categories/course-authoring)[Help Authoring Tool (HAT)](https://www.g2.com/categories/help-authoring-tool-hat)[Component Content Management Systems](https://www.g2.com/categories/component-content-management-systems) ##### Explore More [Top-rated purchasing apps for medium-sized companies](https://www.g2.com/discussions/what-are-the-top-rated-purchasing-apps-for-medium-sized-companies)[What is the top-rated invoice management solution for enterprises?](https://www.g2.com/discussions/what-is-the-top-rated-invoice-management-solution-for-enterprises)[What are the most popular idea management tools that companies actually use to crowdsource and evaluate ideas from their own staff?](https://www.g2.com/discussions/what-are-the-most-popular-idea-management-tools-that-companies-actually-use-to-crowdsource-and-evaluate-ideas-from-their-own-staff) [Checkr vs HireRight for a mid-size company that needs reliable background screening with a clean candidate experience and solid ATS integration?](https://www.g2.com/discussions/checkr-vs-hireright-for-a-mid-size-company-that-needs-reliable-background-screening-with-a-clean-candidate-experience-and-solid-ats-integration%20)[Which Autodesk Construction Cloud integration partners offer customisable access permissions and workflow settings for large multi-discipline project teams?](https://www.g2.com/discussions/which-autodesk-construction-cloud-integration-partners-offer-customisable-access-permissions-and-workflow-settings-for-large-multi-discipline-project-teams)[Pros and Cons Details](https://www.g2.com/products/author-it/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)