Authenticx is an AI powered analytics platform built exclusively for healthcare organizations. Our platform allows you to centralize all customer interactions from various channels, and analyze them at scale using proprietary AI models. Why is listening at scale important? The ability to analyze large samples of conversation data with AI provides invaluable context and insight into an entire customer population, their journey, and your own internal operations. Analyzing conversation data allows for faster, better informed business pivots and effective identification of opportunities and challenges. How do we do it? Authenticx builds specialized, reliable AI trained on healthcare data to address healthcare specific business needs. From identifying recurring drivers of customer friction, to agent quality management, to patient safety signal identification: Authenticx was built to deliver actionable insights across your business using every day conversations.