What do you like best?
With just 1 JS installed in 5 minutes, Auryc's platform returns actionable insights in a centralized location about user engagement, user replays, traffic, UX and the technologies that deliver our front end CX. For a startup like ours in the B2C space, getting our cross-functional teams to all see the same data is extremely valuable. No one debates anymore about why a KPI is flat or declining. Now we can all see it and having the visual and data to prove it sets the team to remedy the issues, not debate. them.
What do you dislike?
We have implemented a one-page hybrid angular JS technology - that masks UTM - Auryc relies on inbound URL and conventional front end tech to track all of the data. It does handle one page hybrid sites too - but the Auryc team was able to find workarounds for all of the issues that our technology presented. In the end we have the data we need - despite the upfront implementation issues we had because of the way we used Angular JS.
Recommendations to others considering the product:
Make use of their Slack-based consultative services - extremely helpful. Make sure you get their dashboard as well- it summarizes your daily KPIs
What problems are you solving with the product? What benefits have you realized?
Auryc's User Replays caught major signup problems that let us implement redesign fixes for SignUp, SignIn, How To Videos, Deposit and Purchase screens, Our screens were not working as designed and our users were confused. Auryc let us find non-converting sessions, after watching only 5 of them we understood the problem well enough, confirmed by feedback users were leaving with us via Auryc surveys and responses we were getting from customer service team, to correct the problems immediately.